I ordered flowers with chocolates on august 14 as august 15 was my mother-in-laws birthday. As the website was showing same day delivery. I thought if not delivered on august 14, it will be delivered on august 15. I chatted with someone named shweta on august 15 and she said it will be delivered by 4 pm. As it was not delivered, i chatted again at 6:30 with rohit, he informed its on the way and will be delivered in 20 minutes. Today it’s 23rd august, it’s not yet delivered.in between i also tried to call on the phone number given on the website. It never worked. Then i searched their facebook page and there was a different number. Called several times, no one picks. They hide the negative review i posted on their website and also they hide negative comments on facebook. They spoiled the birthday surprise for my mother in law. They are making fool of everyone, so as an alert i did a negative comment, but they hide negative comments and i am also not able to chat with them any more.
I have placed an order for cake in indiacakes.cpm website for Rs:1260 on 29 september 2020 at 12.30pm. And this includes extra payment for the same day delivery.At first they mentioned as the order will be delivered by the same day by 5.30pm.As i dint recieve the order i called back to your representative for 3 or 4 times but yet they told me that they will deliver my order by 8pm for sure.In my last call they informed that they cant deliver by today but by tomorrow, So i decided to cancel my order since i have paid the same day delivery fees too and i requested for a refund of money, but they sent me a mail that the refund will be issued in the form of coupon only.
Here the fault is by their side, i have mentioned this to their representative too.So i only want my money as refund not the coupon as the fault is theirs.Now after sending mail they are blocking my mails and rejecting it.
so please kindly take necessary action as early as possible.