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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in
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Updated: Mar 15, 2025
Complaints 10819
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1835
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8984
So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝
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Mobile Verification Code NOT Received
141
Refund not received yet.
61
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No refund for 3hrs late train, tdr filed, status: cr repudiate
Regarding my refund of amount as I have filed tdr on 17.06.22 but irctc is making false allegation and harassing
while recharging uts, money got deducted but uts wallet balance is 0

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 12

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V
Vicky jashotra
from Amritsar, Punjab
May 24, 2023
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Regarding refund

Refund not credit in my account against cancelled ticket have PNR number [protected]....
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A
ALLURI LAKSHMI SAI TEJA
May 24, 2023
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Irctc e wallet deposit failed

Irctc e wallet deposit failed...but money debited from bank account...
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B
BalajiIrctc
May 24, 2023
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Complaint on issues on Vande Bharat

I am traveling on the train Vande Bharat from Visakhapatnam to Vijayawada, and my PNR is [protected]. Unfortunately, the recliner on my seat is not working, which has caused me to experience a backache. Furthermore, the window has not been cleaned at all.

However, my bigger issue lies with the catering service. I boarded the train at 5:45 am feeling hungry, so I inquired with the caterer about the availability of food. They...
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J
Josh Garapati
from Kakinada, Andhra Pradesh
May 23, 2023
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Can't receive otp

I forgot my IRCTC login details, I tried to reset it by forget password but I can't receive otp, after 2, 3 trials OTP limit exceeded...
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H
Harry05
from noida, Uttar Pradesh
May 20, 2023
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Regarding my refund against a train cancellation.

I booked two train tickets from Haldwani to Old delhi railway station for the date - 21 may 2023 which got cancelled due to certain reasons.It has been almost a week and i have got no response from irctc regarding the refund.
Train Name - Utr Sampark K Exp(15036)
PNR - [protected]
Booking platform/agent: Paytm...
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A
Ankitky
from Delhi, Delhi
May 19, 2023
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Water not available in Toilet

Address: Indian railway
Website: Irctc

Dear Sir,
I am traveling in jhellam express train number 11077, i have boarded train from new delhi but there is jo water supply in S7 coach and toilet is very badly smelling and un hygienic situation.
Please resolve the issue...
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D
Dineshkilamsetti@gmail.com
from Visakhapatnam, Andhra Pradesh
May 19, 2023
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Charged twice for PNR-4248314238 and 4661118872

Address: Visakhapatnam

I am a frequent Traveller in railways recently on 11th May I booked tickets in IRCTC Android and used phonepe autopay option for 2 tickets PNR-[protected] and [protected]), and today that is on 19 May 2023 my account has been debited four times like almost 1800(₹437.14× 4 times) rupees attach is the screenshots for your reference I would request you to please refund the money back to my account thank you....
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M
Mukarrambeg
May 19, 2023
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Refund of my cancelled ticket not processed by UPI (Powered By PayTM)

I cancelled an online ticket and have not yet received refund amount in my back account, despite receiving below email from IRCTC ([protected]@irctc.co.in):

with reference to refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 4650.0 has been processed as per below details:
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:29-Apr-2023
Refund processing...
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P
Pradip dongare
from Mumbai, Maharashtra
May 19, 2023
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Money deducted from bank account but not reflecting into UTS R wallet

Address: Police qtr, pant nagar , Ghatkopar mumbai

Yesterday ( 18th may 2023 ) i recharged my uts r wallet for 200 rupees got credited from my bank account but my uts wallet shows 0 rupees as balance.
In recharge history page its showing that recharge has been initiated but its been a week and also the money is not refunded yet.
Please help....
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A
athiraP
from Trivandrum, Kerala
May 19, 2023
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Tatkal booking fraud

Address: Thiruvananthapuram, Kerala

The complaint is regarding e-ticketing services by IRCTC. Their Tatkal booking services for A/C coaches starts at 10 and ends by 11 and SL ticket timing is after 11. I have used these services before as well. However, recently their website and mobile app gets down by the Tatkal booking time and it gets back after 15-30 minutes. By then, there will be no confirmed tickets available. I saw seven tickets available when I was trying to book,...
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V
vodafone plan
from Guwahati, Assam
May 18, 2023
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Proper food not provided

I would like to bring to your notice while travelling from Varanasi to Guwahati in Rajdhani 20504 17th May the food was not proper as they were suppose to provide.

1. In the morning only tea was provided no biscuits .
2. Before lunch there was no soup and soup sticks, while asking to the attendend he said now all this are not provided....
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L
Lohith215021
May 15, 2023
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Amount deducted from my account, ticket booking failed

I am LOHITHA T, i am trying to book tatkal ticket in irctc website on 13th may 2023, Rs.1072.50 amount deducted from my account, but ticket booking was failed. here is the follwing details
user id: lohithbel
upi ref id: UPI/DR/[protected]/IRCTCC/HDFC/RAZORPAY.

my contact no.: [protected]
email- [protected]@gmail.com...
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H
Heiidhe
May 15, 2023
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I have my credit card payment

Address: Delhi

I was planning to travel to Mysuru, Karnataka from Virudhunagar, Tamilnadu on TN Mysuru Express and booked for[protected] for my wife, 2 kids and mother in law.

But my ticket was not confirmed for my fami...
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S
Satya Dev Gubbala
from Hyderabad, Andhra Pradesh
May 15, 2023
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Resolved

Failed Transaction in IRCTC eWallet

Today i.e on[protected] at 11:25 AM I have initiated an online transaction for a sum of Rupees Four Hundred and Fifty One rupees (Rs 451/-) in order to get deposited into my IRCTC eWallet account. I have done the transaction through Cred Pay Application on my mobile and the payment gateway used for such transaction was Paytm. Enclosing both of the screen shots herewith.

The payment was showing as successful on the Cred App...
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S
Sumityadav1324
from Thane, Maharashtra
May 14, 2023
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Amount not credited in UTS app

I have tried to add 100 rs in my uts r-wallet om 13th may 2023. But my money got debited from my account but not credited in r-wallet. Please look into it....
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R
Rapunu
May 14, 2023
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Tdr file was rejected

Address: INDIA

I was filed my TDR before 5 hours of actual train departure due to train was late for 3.58 hours .I was properly follow the refund rules by Indian railways to filed the TDR but it was rejected by Indian railways. They given the reason that invalid TDR timestamp :DELAY.
Please Reopen my TDR file and refund my money back.
PNR NO-[protected]...
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S
Srktinku
May 12, 2023
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Retiring room fraud by staff

Dear sir, i am Srikanth... I had booked a Retiring room in Guntakal Railway station for the dates 9th and 10th May 2023 my checkout time is 06:00hrs on 11th may 2023. I had a reservation for room no 1 (double bed AC). As per schedule My train reached Guntakal station at 23:15hrs and i went to Collect the key of my booked Retiring room...
The lady representative at the office told that the room no 1 is already occupied by some one and...
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Y
yuvu8115
May 9, 2023
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No Refund

On 06/May/2023 i deposited 300rs in my IRCTC UTI wallet from UPI, the amount got deducted from my bank but the UTI app said transaction failed. It's been 3 days now and I haven't got my refund. Please process my refund.
My IRCTC UTI Phone number is [protected]...
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S
sidd15597
from Moradabad, Uttar Pradesh
May 8, 2023
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Repudiate TDR request through EDR/ECRS

Hi,

I had booked the train on 8th April from Moradabad to Amritsar for 22nd April. (Train 04653) Humsafar Express

PNR [protected]

After two or three days from booking date, I got the message that train is fully canceled. So I booked other train for the same date (22nd April).

Suddenly on 21st April, I got the message from irctc that the train which was cancelled earlier has been...
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T
theamittadavi
from Navi Mumbai, Maharashtra
May 6, 2023
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Refund TDR rejected for Train running late for more than 3 hours

Address: Indian Railways, Centrail Railway Division

My PNR is [protected]
Journey from Jalgaon(JL) to CSMT.
DOJ: 29.04.2023
Transaction ID: [protected]
Class: 3A ( Confirmed)
Scheduled Departure from JL: 21:18 hrs (09:18 PM)
TDR filing date and Time: 29 Apr 2023 | 08:04PM
I filled TDR before actual departure of train from my boarding station (Jalgaon) and train was running 07 hrs+ late when I checked. So I filed TDR at 08:04 pm on 29.04.2023...
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