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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in
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Updated: Mar 15, 2025
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So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝
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Mobile Verification Code NOT Received
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Refund not received yet.
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No refund for 3hrs late train, tdr filed, status: cr repudiate
Regarding my refund of amount as I have filed tdr on 17.06.22 but irctc is making false allegation and harassing
while recharging uts, money got deducted but uts wallet balance is 0

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 13

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R
raghav_shukla
from Lalitpur, Uttar Pradesh
May 6, 2023
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Money not refunded to the bank account after ticket cancellation

Address: E 5 Chaudhary House, Civil Lines, Lalitpur, UP - 284403

Booked a tatkal e-ticket on 3rd May 2023 on IRCTC website. Boarding from Rourkela (ROU) to destination Kanpur Central (CNB) for date of journey 4 May 2023.
Unfortunately, the ticket got cancelled and I became eligible for a refund.

Saurabh Singh 23 years | M | Cancelled
SBP JAT EXPRESS (18309) PNR: [protected]
Cancellation Date: 5 May 2023 | 07:48AM
Transaction ID [protected]
Transaction...
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G
Ganeshk873
from Gorakhpur, Uttar Pradesh
May 5, 2023
May 6, 2023
This thread was updated on May 6, 2023
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2400 Amount was debited from account but not add in e- wallet, even irctc e-wallet show nothing..., in my irctc e-wallet

2400 Amount was debited from account 24 hours above but not add in e- wallet, even irctc e-wallet show nothing... What can I do, in my irctc e-wallet there is no showing failed transaction....
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K
Kishore Sreenivasan
May 2, 2023
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Delay in Disbursement of Air Ticket Cancellation Refund Amount

Address: New Delhi
Website: www.air.irctc.co.in

I had booked my onward air ticket from Pune to Delhi on Air India flight AI–850 departing from Pune on 21/03/2023 at 6:50 PM, and my return air ticket from Delhi to Pune by Vistara flight UK–973 departing from Delhi on 22/03/2023 at 8:50 PM. Being a Government of India employee working as Director in a CSIR laboratory in Pune, both bookings were done online through the IRCTC air travel reservations portal. On account of an unexpected...
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Y
Yuvaraj Ponraj
May 2, 2023
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TDR refund for PNR no.4141599620

I was planning to travel to Mysuru, Karnataka from Virudhunagar, Tamilnadu on TN Mysuru Express and booked for[protected] for my wife, 2 kids and mother in law.

But my ticket was not confirmed for my family.

In this regard i applied for TDR on 28/12/2023 and obtained approval on 02/02/2023

But as of now no amount credited to my account...
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C
Chithrasanthoshkumar
May 2, 2023
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Complaint against TTE

Myself R.chithra, Iam writing this complain while travelling from arakkonam to mettupalayam in Nilgiri express train number is 12671 on 1st may 2023. I booked 5tickets in 3A coach including for my 6years old son. Since the tickets was in waiting list of wl6, 7, 8, 9, 10 till the day before to travel so i gone for sleeper class tatkal ticket which can book only 4ticket at a time. I book ticket for adults of 4 tickets in sleeper coach ( S1...
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D
Deeksha110397
from Bengaluru, Karnataka
May 1, 2023
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Refund not yet received from irctc

I had cancelled below PNR tickets for the train (16219) from KJM to TPTY on 15th April and yet not received the refund. It's already been more than 20 days and I've tried contacting to customer services but they are trying to escape the situation by giving different customer care numbers rather than resolving my issue. This is really frustrating and I'm not liking this attitude at all.

Below are the PNR details
br...
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D
Deepmala1024
May 1, 2023
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TDR rejected

Respected Sir/Madam
Please find attached SMS screenshot from Indian Railway System, As per the
SMS train was late around more than 3 hours.We have waited more than 2 hrs then decided to not travel on said train. But Tdr is rejected.
Reason for Repudiation/rejection: Invalid TDR Timestmap : DELAY....
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R
Rajasekar Mani
Apr 26, 2023
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RAC tickets -reg

Address: Pune

Dear Sir/Madam,

I am travelling from Arakkonam to Pune,
I booked The waiting List 19 after it gone RAC, the IRCTC given side lower berth for two passengers, tell me how to take slip in hole night, why given such kind of allocation, if the IRCTC is world longest Train service’s why not provide additional coach to such kind passengers

I am really upset because from
Last three travels doing the...
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S
sumedhdupare
Apr 25, 2023
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E wallet not showing amount

I added RS.2100/- on 25.04.2023, account debited but wallet not showing amount, and account not also refunded. Please do the needful...
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S
Sruthi1310
Apr 25, 2023
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UTS app wallet recharge issue

Recharged my wallet for Rs. 100, transaction is successful from Paytm side. UTS app shows transaction failed. Please add the amount to the account....
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S
smotla87
Apr 24, 2023
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Amount was deducted from my account but ticket was never booked

This is to bring to your notice that I was charged twice on credit card number ending with 4006 on 18th April 2023 on https://heliyatra.irctc.co.in/ however .

I was booking helicopter for my family for chardham yatra.

booking ID [protected] for RS 11704, & [protected] for RS 5832 went through and their website kept freezing at the payment confirmation page, after about waiting for 20 minutes on the same page I...
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C
Chithrasanthoshkumar
Apr 23, 2023
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Amount debited from account but does not added in irctc ewallet

I tried to add money in irctc ewallet for 2times of rupees 4000 and 5000 and the money was deducted from my account but the irctc ewallet shows as failed . Kindly refund my amount. I attached the transaction history of both....
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K
Khyatii
Apr 21, 2023
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Online recharge in R wallet not credited

Address: Mumbai

I have done Rs 50 recharge via Paytm in the r wallet o[censored]ts app to book local train ticket, money is deducted from my account but not credited to r wallet. Kindly do the needful to credit the amount in my R-wallet...
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S
SugguUday
Apr 21, 2023
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TDR repudiated with invalid reason

Booked a ticket with PNR [protected] on SBP NED S F (20809) from PVPT to SC on 10th Apr, 2023.

Actual departure of train at PVPT station was 17:10 hrs. but Train reached PVPT station at 20:16 hrs, which indicates the train is late by more than 3 hrs.

Also passengers did not travel in the train.

So I filed TDR with reason "Train Late More Than Three Hours and Passenger Not Travelled".
br...
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R
rucha gole
Apr 21, 2023
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Recharge initiated on uts app but money deducted

Sir,
I used my netbanking for recharging R Wallet o[censored]TS mobile app( Under IRCTC).But at first attempt money is not credited to my R Wallet and money has been deducted from my account please do the needful...
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B
bsnarayana1970
from Alampur, Telangana
Apr 18, 2023
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R.T.O department road ve digit point project and railway track digit point project and railway safaiwala project

Address: BANDI SURYANARAYANA S/O.B.YERNAGAPPA DOOR NO.1-24.S.C.STREET SINGANAMALA MANDAL ANANTAPUR DIST 515435
Website: bsnarayana1970@gmail.com

BANDI SURYANARAYANA
R.T.O.Department Road Ve Digit Point Project
and Railway Track Digit Point Project
Railway Safaiwala Project
MANAGER...
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S
Sanjana1412
from Navi Mumbai, Maharashtra
Apr 16, 2023
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R wallet recharge problem

Money got deducted from my account but r WALLET was not recharged i made a Google pay transaction on Sunday April 16 2023...
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S
Sachin5699
from Agra, Uttar Pradesh
Apr 16, 2023
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Money deducted but not added to wallet

Address: Ringas

I recharged my uts app r wallet with rs50, the money is deducted from my bank account but it is not creditid to r wallet.
Please solve my problem......
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A
Amitcs2
from Noida, Uttar Pradesh
Apr 15, 2023
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Money got deducted but not reflecting into the UTS wallet

Hi, I have recharged UTS wallet and money got deducted from the bank but not reflecting into the UTS wallet. Kindly look into this matter....
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N
Nareshksp
from Kashipur, Uttarakhand
Apr 10, 2023
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Not getting mobile no verification otp

Hi There
I tried many times mobile no verification on my mobile but not getting the OPT
Please help me out, so that I can book my tickets....
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