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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Nov 25, 2025

Complaints 10844

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1836

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9008

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 145

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Address: Indore, Madhya Pradesh, 452001

Website: www.irctc.co.in

I haven't got any refund till now i want my refund. But in in irctc site it is showing that my refund is added to account. I also called to irctc compain number but there is no response.
The ticket related and cancellation related information is given below.
Pnr number: [protected]
Transaction id:[protected]
Refund id:[protected]
Cancellation id:[protected]
Please help me to get my refund back as soon as possible,

May 22, 2018

Complaint marked as Resolved

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N

nareshchau

from Delhi, Delhi

May 21, 2018

I had booked ticket on 06th May 2018 but it got failed and money got deducted but ticket not booked.
I have not received my refund money till date.For your references transaction id.-[protected]
Kindly do the needful.

A

akashlal_05

from Patna, Bihar

May 22, 2018

Food is not delivered. The seller called me, but still he not come .hotel eden roc Bhubaneswar.

refund related - Comment #3105232 - Image #0

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Website: www.irctc.co.in

My pnr tickets cancelled but i don't get my money to my bank credited. Kindly provide the amount into my bank immediately as it is already very delayed. Pnr numbers are [protected] & [protected]. It was booked online irctc website and moreover on website it is showing that it refunded but it doesn't reflect in my account. Kindly look into the matter. It is first experience with irctc that amount not come to account till 10 days passed.

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A

araveti sandeep

from Hyderabad, Telangana

May 21, 2018

PNR:[protected], TRN:22691, DOJ:16-05-18, 3A, KZJ-NZM, DP:09:30,
B3 31...no welcome drink. Boarded..
I hv boarded in kazipet its bangalore rajadhani...if available not eligible

A

Akhil8219784806

from Vasai-Virar, Maharashtra

May 21, 2018

My transaction I'd [protected], [protected] and [protected]
Has not been refunded in my account till now.

I cancelled my ticket on 1st may 2018.
It's been so many days till date I have not received any payment.
Please resolve it as soon as possible.

M

mehta3683

from Pune, Maharashtra

May 21, 2018

Dear sir i am travelling in 12129 ajad hind express. When i buy a rail neer 1 ltr water bottle from pantry boy he told me to give 20 rupees. Can u tell me what is the price of 1 ltr rail neer water bottle price. Every passenger bought 20 rupees rail neer water bottle. And 1 cup of tea price of rs 10..

S

Sunjan Sinha

from Samastipur, Bihar

May 21, 2018

Dear Sir

maine irctc se tatanagar to patna ke liye ticket book kiya pr wo comfirm nhi huwa paisa return nhi huwa abhi tak complaine bhi kiya pr abhi tak kuchh jankari nhi di gai ticket ki jankari niche di gai hai
TRANSACTION ID -[protected]
PNR NO-[protected]
BOOKING DATE-27-Apr-2018
JOURNEY DATE-28-Apr-2018

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Address: Jaunpur, Uttar Pradesh, 421503

I am travel on 21/5/2018 thane to kankawali in 12051 janshtabdi express. I told ticket counter for give me 12051 janshtabdi express ticket from thane to chiplun he give me normal express ticket. I have chiplun to kankawali confirm ticket. I am travel with this and tt check out the ticket and fine me with 305/- for without ticket.in this whose fault.
Sir if i told he to give janshtabdi express ticket then how will he give me normal ticket and after he didn't get back. So i have no chance to change it. Tt also not shown any interest towards this.

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S

Sushil Lalita Manikrao Halde

from Nagpur, Maharashtra

May 21, 2018

I am not getting my refunded amount from zaakpay payment gateway.Amount is refunded from the IRCTC app
Refund Transaction ID: [protected]

wrong train ticket given from ticket counter - Comment #3103327 - Image #0

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Address: 560103

Website: www.irctc.co.in/eticketing

Hi team,

I have booked a ticket on 12 april 2018 with irctc app, while payment it got failed 2 times with different payment options finally it got booked at 3rd attempt.

But i got only one refund the other one is pending not yet received, please check and do the needful asap

Date: 12/4/2018
Trns date:12/4/2018
Vin/raz*razorpa/[protected]/0 770

Thanks

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May 21, 2018

Updated by VilasM Sent multiple email to IRCTC help desk with complaint Ticket Id:-165916
but no response pls check

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L

Laxmikant Bhosikar

from Yaval, Maharashtra

May 21, 2018

Booked a ticket payment is done but yet confirmation is not received..
Status is showing that pending from bank end..
Bank officials told to contact you people..

Very annoying service

irctc transaction failed refund issue - Comment #3103222 - Image #0

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Address: Ghaziabad, Uttar Pradesh, 201002

Website: www.irctc.co.in/eticketing/loginHome.jsf

Pnr - [protected]
Phone no-[protected]
Transaction id -[protected]

Refund not received even after doing all the procedure told by irctc customer help line (Mailing with passbook pdf) and its been15 days since complain and now irctc customer executive saying they can't do anything regarding this and they are saying to file *tdr* which is not possible in my case, refund amount is 3270 rupees.

So i request the concerned authority to look into my matter

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Address: Fazilka, Punjab, 152116

I booked two tickets from gaya jn to new delhi, in rajdhani express and payment was done through paytm which shows payment was successful. But in fact tickets could not be booked. When i click on my 'last transaction' it shows 'pending from bank end' but when i go to tag 'failed transaction' it shows 'failed'. Now problem is only two tickets are left and i am in a fix that when it is surely failed or the status can turn in to 'successful'. Should i book tickets afresh or should i wait for final status of previous booking. My transaction no. Was [protected] and amount was rs. 7420/-, date of booking 20.05.2018

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We have strongly disagree of your seat allocation technique. We have faced problem of your seat allocation technique. First two passenger have allocated seat in s6 and last one female passenger have allocated seat in s3. Due to this we faced problem.
I request you to solve this type o[censored]nfair seat allocation technique. And we hope next time not faced this type issue.
Pnr no: [protected]

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As on 2 january 2018 pnr [protected] train no12427 pritu singh not travel only rajjan singh travel because train is late for 40 hours and am file the tdr against pritu singh am following the case from january on words first they said refund will initiate in 90 days then said mail on irctc now they said no money is refunded [protected]i call alot of time in this customer care no but always they said service issues call after 2 hours and then disconnect the call i need my money back.

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Address: New Delhi, Delhi, 110088

Website: IRCTC

Hello irctc,
I booked a ticket from irctc rs.240, paid through paytm wallet but ticket not booked and same amount has been deducted from my paytm wallet..
Booking transaction id : [protected]
Showing_ pending from the bank end _
Irctc customer care service isn't convenient, there employees not corporative
And suggesting use paytm customer service and same response from them as well..
Paytm wallet trans id "[protected]"

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I was traveling from mumbai to howrah by howrah mail superfast express (12809), i ordered regular veg meal for lunch but was shocked that i was charged rs90 but according to irctc food catering chart it's only cost rs50. Even after getting the meal curd and water bottle was missing and they didn't even provide. The quality of food was pathetic and tasteless. Standard of rice was very bad looks like 3rd class quality. Even though they provide two types vegetables but chappati were missing too. And after enquiring and showing the irctc menu they said we provide you two types of veggies and lit bit more rice so that adds upto 90 rupees. So plz looks into this case and act on pantry vendors.

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Address: 500081

Hi irctc,

I have added 2000 amount into my e-wallet, while trying to do tatkal tkt, it was asking me transaction password, some time ago may be i have registered into e-wallet, whose password i have forgetten, when trying to click forgot transaction password from my profile, i am not getting otp to the registered mobile number.

Please help, its been more than 3 weeks,
Santhosh
[protected]@gmail.com

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Website: www.irctc.co.in

Dear sir,

I booked ticket through irctc on 18.04.18 and transaction got got failed due to some technical glitch.in irctc site it shows that your amount was already refunded in paytmg but paytmg not credit in my account. It is already more than one months is passed.
Refund status as shown on irctc acoount;
Transaction id -[protected]
Transaction date-18-apr-2018
Cancellationid /refundid-[protected]
Transaction type - failed
Trans. Amt (2840.0), refund. Amt (2840.0)
Bank-paytmag
Refund status-amount credited to bank with reference no.[protected]

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Dear sir we have booked a tatkal railway ticket through irctc, unfortunately pnr generated with one confirm ticket and other one in wait list. The second pax ticket was not confirmed at the time of chart preparation. Immediately i file tdr (Well before time limit) for full refund under reason for tdr: 'party partially confirmed/wait-listed and all passengers did not travel'. Today i came to know that south central railway repudiate the tdr giving reason that 'more than one reason'. This is totally unfair of indian railway and it is also simply understandable how two person travel a long distance in one ticket in allotted side upper birth. Other details are :
Cancellation id: [protected]
Tdr zone: south central railway (Sc) registration no:[protected]

Please look into this

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Hi,
I am trying to cancel my flight ticket for past few days, nobody responds to customer care number and website pops up some useless alert. Can you please get my ticket cancelled. Details mentioned below:
Patna to mumbai (Return journey)
Passenger name : subash sharma
Flight : g8 377
Departs :[protected]:30:00
Arrive :[protected]:50:00
Pnr : y9szkt
Irctc user id : sakon22

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Address: Nadia, West Bengal, 741302

Refund yet not credited to bank account although the date of cancellation is29/04.2018, pnr no [protected], date of booking 11/02/2018, date of journey 09/06/2018, transaction id [protected]. &pnr no [protected], date of booking 20/01/2018, date of journey 20/05/2018, transaction id [protected]. My user id in irctc portal is mm741302. I want to get my refund as early as possible. Please take necessary steps to this matter and get back to me providing your service urgently.

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Address: New Delhi, Delhi

Dear sir,
I booked a flight ticket through irctc.com from kolkata to chennai and return for 16th july and 20th july..2018 vide p n r no p6r67j.
My flight has been cancelled. But still refund amount is not revert back to my account. So i request you to please see my complain and return money as soon as possible. Your early action in this regard is highly solicited.

Tarunkumarghosal
Pnr is p6r67j
Flight no g8-605 & 606
Date of booking 19th oct

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Address: Mumbai City, Maharashtra, 400065

Pnr:[protected], trn:12859, doj:19-05-18, sl, dr-igp, dp:06:15,
Yogesh, s8 51.

When i boarded this train from dadar, the seats in my coach were all dirty, each one was cleaning and complaining about irctc services. So on behalf of all of them, i am raising this concern.
Please improve your services. Next time before booking, sandly i have to think twice.

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Sir my self deepak travelling in rajdhani train no. 12244 all menu has been really change or here only going something wrong.
1.in lunch in place of toor daal they provide black daal and in desert sweet in place of ice cream or gulab jamum they provide one cup of hand made kheer.
2.in evening breakfast in place of providing sohn papdi cup as sweet they provide one sugar candy type one piece, no namkeen provided and hand made tea provided with only one samosa one sandwich,
After asking from catering maneger the told menu has been changed.
As the told his company name is vrindavan caterer and maneger name is mrs. Pradeep singh.
Kindly take necessary and immediate action because service is really very pathetic.
Thank you

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I have booked 1 ticket on 04.05.2018 in tatkal through irctc. But the booking status is tqwl/8 and i have cancelled the ticket. Total ticket cost is 2175.00 and total refund amount is 2110.00.
But refund amount is not received in my bank a/c.
Request you to kindly resolve this as soon a possible.

Transaction id : [protected]
Cancellation id:[protected]

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Inspite of paying the 2nd AC fare charges the facility and hygienic condition of coach A1 of train no 15065 (Gorakhpur Panvel Exp.)is very pathetic. There is no water supply and cleaning in any toilet since Jhansi.

Even after asking the complaint book from onboard coach TTE and coach tender, they are not providing the same.
Some pics are attached for your perusal and you can imagine the actual scenario of the coach.
It is shameful for IRCTC to maintaing the condition of second AC coach.

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