Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Irctc complaint Ticket Id: 147564
My eWallet get expired on 8th may, I trying to renewal it from 7th may but it getting signing out without renewed, my money stuck there, I called customer care more than 200 times it it connected only 8 times, they are saying wait for 24-48 hours, the same response I am getting since last 6days, plz take action against them for irresponsibility, negligence.

Even after 15 days i hvnt recieved money back.
Yet irctc paid to zaapkay
Wht to do i cant understand.
Users are requested to consult me
I hv already added more than 70 members who not recieved money by zaapkay
And registering complain to consumer forrem.
So i request other members who have not recieved their money to consult me and comment to my complain with their issues.

I am totally disgusted and annoyed with the way seats are given in the irctc. My parents are senior citizens and also have heart problem. There are several seats available at the time of booking for a journey of 31 hours they have allotted upper births. Irctc never treats senior citizen with respect as i feel. What foolishness is this? I totally hate this ticket booking. Irctc should show the birth number/type before payment. I[censored]ser found that the available seat is not based on their criteria, they may leave the booking.
I have booked an e - ticket through www.irctc.co.in on 8th may, 2008 at 08: 25: 00hrs for 5 passengers. The detail ticket is as follows:
Transaction id: [protected]
Train no. & name: 18463/ prasanthi exp
Class: 3ac
From: bhubaneswar to ksr bengaluru (Sbc)
Pnr no. [protected]
Date of journey: 08- june - 2018
No. Of passengers: 5
Two senior citizens traveling together my mother aged 68 and my father aged 74 both are senior citizen and suffering from heart problem and lower berth quota is only for senior citizens. Irctc must allot lower births to senior citizens, but it is observed that after giving choice lower birth is not allotted i have opted lower birth for my parents at the time of booking the ticket, and despite of the fact that there were several seats vacant, they were allotted upper birth to both. When i prefer some seats it does not give as per our choice. It’s really irritating.

Just you imagine how a senior citizen in this age can climb up? Please suggest what action should i take for this? I request you to kindly do the needful so that she can travel comfortably. Please confirm me the seat status if possible.

Thanks
Swagat
Bhubaneswar

Sir mai apni faimly k sath train no.13308 se firozpur se roorkee jaa raha hun mera pnr [protected] hai.
Hame ek birth s8 me 20 no. Mili or doosri s7 me 38 hai
Sir mere sath meeri patni or 2 saal ki baby bhi hai or hame jo seat 20 no. Wali bearth mili hai vo tooti hui hai
Us par safar kar pana bahut mushkil hai, maa or baby ko mai upper birth me bhi nahi sula sakta girne ka dar hai
Is par koi action lijiye

This is one of worst e-wallet facility i have ever used. First of all, govt is taking rs. 60 (Approx) for registration+ transaction charges rs. 10 (Approx). Again when you transfer money from bank account to e-wallet account, there will be transaction charges. Again when you book ticket there is a transaction charge. How many time, a customer to pay transaction charge for e-wallet facility in this digital era. Also you can't take the...

Dear sir,
I made a ticket on irctc.co.in, on last 7 may.2018. Now i want to cancel ticket, but my id was locked. The pnr no is [[protected]] and transaction id is [protected], train no 12311/kalka express date of journey 13th. May 2018.
Please cancel the ticket of mukul chandra bose 66 & anita bose female 61, wl 4 &5.
Thank you.
Mukul chandra bose
Also intimate me to my email id [protected]@gmail.com.

I had booked my ticket (On 25th march, 2018) for travelling from jammu to pune in jhelum express (11078) on 27th may, 2018.
Pnr: [protected]
At that time status was rac 10, 11, 12 and wl1 for 4 seats
When i check my pnr status now, it shows "error! Flushed pnr / pnr not yet generated"

I have the printed copy of the ticket booked. Please look into the matter.

We have boarded our train (Train no-22824) travelling from muri to bhubaneswar. The train is running late by 7.30 hrs. On asking for lunch, the catering staff has outrightly and rudely denied giving us our meal. Kindly look into the issue and reimburse our meal expenses if it cannot be served to us.

Name-1) mukesh kumar
2) pankaj kumar
Pnr-[protected]
Doj - 11/05/2018

I was trying to book a Coromandal express train ticket from BZA to MAS on May 10th, but after payment was successful, I didn't receive any booked ticket. I've attached a screenshot of money debited, but the ticket has not been booked on IRCTC app. I hereby request refund of Rs. 1130/- as soon as possible. My account details are:
Do not Paytm or add to PhonePe's wallet. Add to account or Tez(but you don't use Tez)

Name: SUDULA SAI HARIKA

Acc no. [protected]

IFSC: SBIN0001408

CIF No : [protected]

I did the reservation on 10/5/18 in shramshakti (12451) and i got waiting ticket then on the same day i cancelled my ticket by irctc window (Counter cancellation) at 8:30pm on the travel day and train timing was 11:45pm. I talked the irctc and read all the rules about cancelltion after look at the rules, i got the info that prs counter will refund the money after deducted their cancellation charges (60 bucks) but today i went at prs counter then they told me that they can not refund the amount.
Then, i talked to irctc helpline, these guys disconnected my call (One of the pathetic customer service experience) and even they dont know about the single rules and they were having lack of product knowledeg because they were unable to provide my the info.
Niw, i want my refund because when i cancelled it on irctc refund amount was reflecting but prs counter person unable to fulfill my refund and as well as requirements.
I will attach my ticket below then you guys can easily look at the issue
Please verify from your side and help me. This help from your side will help lot of people in india who travels everyday.

I had cancelled three railway tickets on 19th april, 2018. I had booked the tickets through irctc website and cancelled through the same. But i have not received the refund yet.
The same thing happened last time also when i had booked railway tickets through kmb and not received the refund almost till after a month.
This time around also i had booked the tickets through kmb via debit card and cancelled them but i did not receive the refund amount in my bank account.
I have already placed a complaint with consumercomplaints.in but no action has yet been taken. I request you to take my complaints seriously and respond to them asap. All the details of the cancelled tickets have been provided in my previous complaint.
Thankyou.

Dear sir,
I was booking train ticket from nizamuddin (Nzm) to katni (Kte) for date 02.04.2018 and payment done from
Netbanking of central bank of india. Money of rs. 2960 got debited from account but transaction failed. Also
Checked in booked ticket history but transaction failed showing for transaction id: [protected].
Please refund my money of rs 2960 debited through netbanking of my account. It is more than 1 month now still i've not got refund

Detail of transaction:

Transaction id : [protected].
Date:01.04.2018

Detail of irctc transaction

Transaction id: [protected].
Train no./name: 12182/nzm jbp exp date of booking: 01-apr-2018
Date of journey: 02-apr-2018

From: nizamuddin (Nzm)
To: katni (Kte)
Boarding at: nizamuddin (Nzm)
Resv upto: katni (Kte)
Quota: tatkal (Tq)
Class: 3a
Payment status: payment failed from bank name: central bank of india
Reservation status: not booked
Transaction amount:2960.0
No. Of adults: 2
Ticket type:e-ticket

Thanks & regards
Puneet jain

I had paid for the irctc ticket booking via upi and payment gateway of razorpay. It seems that my payment was successfully delivered to razorpay bt didn't reflect in ticket booking as amount from my bank account is deducted. Please initiate the refund process as early as possible.
I have attached the screenshot of transaction details.
Upi/[protected]/[protected]@hdfcbank
Date : 10 may 2018

Dear sir,
Since 12 days i have cancelled my e-ticket but till niot refund in my account why this made. I am totally stressed mentally.
New customer care no cant receive call. When call them they are busy and not connecting call. Even when call is connected there problem is to low our server call after some time.
So i am totally mentally strssed for themselves. Refund amount is 4370
Pnr no [protected] irctc transaction id - [protected]
Date of cancellation 29 april 2018

Please help me

Sir,
I am vineet kumar. I booked a train ticket
From my irctc account in 12/08/17 and 25/08/17. The ticket had not booked but amount deducted from my bank accounts.
I call irctc customer service representative and follow the steps, but after 9 months ago the amount has not refunded.

My transaction no-[protected] and [protected]
Ticket id-8105244 and 8310819

My mob no-[protected]
[protected]@gmail.com

I feel shame for indian railways. As per railway timing, trains are not arriving on schedule. Most of north karnataka trains from bangalore are delayed with 1 hours (60 - 80 mins). Example hubli passenger, golgumbuz express etc. After bjp government came into power, few months trains were on time. But again nowadays trains are delayed as per congress regime. Whatever government i don't care, i paid my money and i want proper service.

If you have work ethics or if you believe in work is worship. Do your job proper else go n sleep in your home. Let youngster take control n do proper jobs in railways.

Shameless indian railways.

I wanted to delete my current irctc id and create a new irctc id with my existing email address and mobile number. I called customer care and they said that i can only do that by asking irctc to release my email id and mobile number from the data base. But when i called today to enquire about my request they denied giving information by saying that this facility doesn't exist. They constantly mislead me by giving wrong informations. And also customer care representatives deliberately disconnected my call or put me on hold for no reason.

Reference to irctc complaint ids : 8439546 and 172739

I booked two tickets last days (17-mar-2018) having pnr number [protected] and [protected].
The charges for these tickets were 190/- per ticket. And those were in waiting list status.
As we know, if these ticket were not confirmed by indian railways after charting, the e-ticket having wl status is considered as invalid tickets and these are auto-canceled
By railways. Also i received a mail "the refund amount of rs. 130 per ticket will be refunded back to your respective account shortly".

Why the railways has deducted 60/- per ticket as these tickets were booked online and auto canceled by railways only?
Is it fair to charge on wl e-tickets if railways itself cancels the ticket. What is our fault?
In first line i have mentioned irctc complaint ids. As they are not providing any proper reason for this and not replying to this concern.

Request you to please look into the issue.

On 8th may'18 i tried booking an online ticket through the official irctc android app (User id - vasu10j). Although the balance got deducted from my account but i didnt get any booking. Again i tried and got my booking done but i have not got any message regarding that refund amount.in my bank statement it shows that the amount has been debited for irctc.

Here is the SMS received from irctc and my ac debit a amount of 770 and ticket is not book Thank you for using your SBI Debit Card 606XX6430 for a purchase worth Rs770.0 on POS SBIRCTC at IRCTC txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]