Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked four tickets on irctc.co in tickets on 17th may and had to cancel them.
I got a message that the money will be refunded but i still have not got it. The status of refund shows that it is done. The bank name was PAYUMPP.
I need to get refund of Rs. 1200
Attached witb this are the screenshots of the messages i got along with the transaction ID of each done.
Kindly look into the matter and refund the money as soon as possible.
Thanking you
Yours truly
Brighty.

Pnr no. [protected]

Train no. - 12187 jabalpur mumbai garib rath
Boarding station - jabalpur
Reservation / journey upto - mumbai.

Waitlisted window ticket canceled online on 14th may for jabalpur garib rath train.

My younger brother reached prs counter for the refund at 7.50 pm on the same day, 20 mins after the departure of the train.

He was denied refund by saying that no refund is given after departure of the train.

Got a revert of a tweet to drm in this case as "as per rule web cancel ticket will be refunded within 3 hrs after actual departure of train in same location."

If the refund is given even after 3hrs after departure then why we were not given a refund.

We have canceled the ticket more than 4 hours before train departure and reached to collect refund 20 mins after train departure but still, we were denied refund on a canceled waitlisted ticket.

Please register this as my complaint against indian railways.

First of all i have to say that please make your customer care service better... I was trying to call on irctc customer care number they are busy all the time 24 hours... [protected] & [protected] both the number are busy every time...139 are showing technical error. I had cancelled my ticket on 11th may.. But still my payment not credited to my account... How i can contact with the irctc customer care.. This is third time i facing this problem... When will you make it better.. Why are you providing us this type of third class service..

Do we have anyone who understands what I am talking about. I don’t want a link explaining tatkal policies. You can go through it and understand that tatkal ticket can only be booked a day before the travel. I am booking on 18th and I am expecting the ticket issued to be for 19th, NOT 20th

Regards,
Vivek

-----Original Message-----
From: etickets
Sent: Friday, May 18, 2018 10:46 AM
To: Viswanathan, Vivek
Subject: Re: Regarding problem with the Tatkal ticket booked

Dear Customer,

*_Link for Cancellation Charges Details is given Below_*

http://contents.irctc.co.in/en/REFUND%20RULES%20wef%2012-Nov-15.pdf

Thanks & Regards,
Rajesh K Anand
[protected]@irctc.co.in
www.irctc.co.in

Viswanathan, Vivek wrote:



As per tatkal policies, tatkal ticket can be only done a day before.
So if I am booking a tatkal ticket today on 18^th, my travel date is
on 19^th . How come irctc books a ticket for me for 20^th . Please
investigate and refund the amount.



If you have an escalation matrix since I will have to go to consumer
court and cannot suffer for the issues in irctc system.



Regards,

Vivek



*From:* Viswanathan, Vivek
*Sent:* Friday, May 18, 2018 10:33 AM
*To:* etickets
*Subject:* RE: Regarding problem with the Tatkal ticket booked



Dear Sir,



The system has booked my tatkal ticket for a wrong date. Please go
through the facts and the email attached before sending the below
reply. I booked for 19th and got a ticket for 20th.



Regards,

Vivek



-----Original Message-----
From: etickets
Sent: Friday, May 18, 2018 10:29 AM
To: Viswanathan, Vivek
Subject: Re: Regarding problem with the Tatkal ticket booked





Dear Customer,











Kindly note that No refund will be granted on cancellation of
confirmed Tatkal ticket.





We would like to pass one information that if you face any problem in

E-tickets like cancellation & Online **TDR** Filing then you have to

send mail to [protected]@irctc.co.in
from

registered e-mail id and apart from these query **for booking related

general queries like refund, ERS, online booking etc. **please send
mail

to [protected]@irctc.co.in .

We hope from the next time you will follow the same.













Thanks & Regards,

Atul

[protected]@irctc.co.in

www.irctc.co.in







Viswanathan, Vivek wrote:



Hi Sir,







I have booked a tatkal ticket from KSR to CBE selecting 19^th May as

the date of journey. But once the ticket is booked, I can see that
it

is booked for 20^th May. I have lost 2160/- Rs due to this. Please

refund the amount since the issue is with the IRCTC booking site.
When

19^th is selected as the journey date, it should not select 20^th
for

booking.











Regards,



Vivek




[protected]-----


DISCLAIMER


[protected]-----

The information contained in this electronic message (including any
accompanying documents) is solely

intended for the information of the addressee(s) and is proprietary,
confidential or privileged

information. This information should not be reproduced or
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that any disclosure, copying, distribution or taking any action in
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any accompanying document is strictly prohibited and is unlawful.
Kindly notify the sender or email to

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all copies of this e-mail and any attachments there to. Any

views or opinions expressed in this email are solely those of the
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and may not necessarily reflect the views or policies of IRCTC Ltd. as
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directors/employees shall not be liable for any damage whether
direct/indirect, special or

consequential, including loss of revenue or profit that may rise from
or in connection with use of the

information based on this mail.


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With referrence to pnr number - [protected], i booked ticket from irctc for ambala cant to guwahaty in lohit express, which get cancelled on 4th may 2018 at 13:24:35. And today its 18th may 2018, still not refunded. So here i want to know where is my money? Do irctc really takes this long to refund? Whats the refund process progress? All the irctc customer care number are busy 24×7. Is this how irctc serve customer??? This is how irctc are providing service??

Hi,
I booked a tatkal ticket and since the train was late for more than 9 hours i filed a tdr. Tdr status changed to cr registered but i am still waiting for refund.

Please find the details.

Tdr transactions details

Transaction id: [protected]
Train no./name: 12331/himgiri express
Pnr no 6xx4xx4xx3
Date of journey: 01-may-2018
Date of boarding: 01-may-2018
Date of booking: 30-apr-2018
Quota: tatkal (Tq)
Class: third ac (3a)

Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 01-may-2018 22:20:11 hrs
Tdr status cr registered
Cancellation id: [protected]
Tdr zone: northern railway (Nr)
Registration no:[protected]

Please do the needful.
Ali. [protected]@gmail.com

I had booked a ticket (of Rs 3425) having PNR No: [protected] on Suvidha Train with train number/Name 82642/KCVL GHY SUVIDHA from Kottayam to Guwahati on 21st May 2017.

But the train was delayed by 36hrs. So when I contacted the customer care for cancellation of the ticket, he told me to file TDR, but later I received an email that refund can't be made for Suvidha Train without giving the proper explanation.

Now I want my refund back. Please do the needful as it been one year. I am enclosing the communication made with IRCTC.

My Contact Details:
Uttam Gogoi
Contact No: [protected]/[protected]

I booked a ac 2 sleeper ticket by amritha exp. For journey from trivandrum central to palakkad pnr no.[protected]train no.16343 w/l 13 and 14. Could not cancel it despite several attempts. I want refund to be credited to my bank account. Now that the window of irctc does not open i feel insecure that my fare will be lost. The names of passengers are: ramaswamy thanu 84, mrs. Bala ramaswamy 74

We have purchased 13 bottle of water @20per bottle
In in pawan express (11061) but 1 ltr. Water bottle actual price is printed on
Bottle rs.15/bottle, we told to sales man but he has not given water in printed price
Then we talk to canteen incharge (Mr. Guddu kumar shah) but he has not taken any action so please help me.
Our pnr no. Is.[protected]

Hi team,

Please be informed that i cancelled my ticket with pnr: [protected] and [protected] on 4/5/18 however till now i haven't received any refund amount.
I booked the tickets through debit card, but as per their mail they said they would refund in paytm wallet.
It's been more than 12 days there is no response to my mail at [protected]@irctc and whenever i call they always give the # answer due to technical issue they cannot check the details.
My question are:

Why my refund is not credited?
Why they are saying they would return in paytm wallet when i booked through debit card?
Why they are not replying to my mail??
Why this much of technical issue occurs in the irctc, specially when u call?
Why after getting connected to customer care they are disconnecting the call??

Please help me.

Prashant
Ph: [protected]
Email: [protected]@gmail.com

Sir i have booked tickets which were in waiting list till chart preparations.
Today i have received 150 rs as refund which is far less then actual amount that's rs 450.
Please make full refund
I have attached ticket for your kind information please

Please do the needful for early action
Transaction id - [protected]
Pnr no - [protected]

I am traveling from guwahati to new jalpaiguri by rajdhani express, train no. 12423 by pnr no.[protected] on 17.05.2018.
As per my knowledge we are paying for the services charges also while taking the ticket for rajdhani express.
But i feel ashamed when i experienced that theservice boys are seeking bakshish (Asking money) from every passengers for their services.
I think they were paid by the contractors of railway catering services.
Please take action against them, it is a very shameful issue.
Why should we pay extra.

Sir

This is to complaint about train no. 12245- howrah-yesvantpur duronto express-
1. The coach number b4 is in a horrible condition, with nails sticking out from the berth, making it impossible to lie down.
2. Water continuously drips from the ac, due to which four passengers fell down, out of which 3 were senior citizens.
3. On asking the cleaner to call for the mechanic, he said such problems will not be solved on journey.
4. It was also mentioned that complaints in complain book is never accepted, and the page is torn off once the passenger writes in the same.
5. I would also bring to your notice that the attendant was not available during the whole process, and later had come to say no one told me about it.

Such a horrible travel experience was never expected. I would be grateful if you do the needful for the above problems.

Regards
Madhuporna dasgupta
Train no.- 12245
Pnr no.[protected]
Coach - b4; berth no.- 40
Contact no.- [protected], [protected]
Mail id: [protected]@gmail.com

Money has been deducted from paytm wallet but ticket has not been booked

Paid rs. 3, 574.34 to irctc for a ticket in 12246 yesvantpur - howrah duronto express departing ypr on 17.06.2018

E ticket order id - [protected]

Ticket price was paid from paytm wallet on 16.05.2018 at 07:25 pm

Wallet transaction id - [protected]

I would like to request irctc to pay my money back

Hello,

Ticket has been auto cancelled by irctc, and i check the status of payment it shows as "amount sent to bank" (Payumpp). But amount has not been credited to my bank account.

Refund id : [protected]

Transaction id :[protected]

Date :16/may/2018

Another transaction :
Refund id :[protected]
Transaction id :[protected]
Date :14/may/2018

I have cancel the irctc e-ticket online. My journey date is 12 may 2018 and i cancel the ticket 28 april 2018. After some days i have received email that irctc refund the amount to zaakpay pg but not my bank account. When i booked the ticket i pay through sbi net banking but they refund amount to zaakpay pg. I have email the irctc customer care but they dont respond. My ticket details are below..
Pnr number [protected]
Irctc transaction id [protected]
Refund processing date:29-apr-2018
Refund amount:305.0
Refund reference no:zp5629fbd687c5b
Payment option used : zaakpay pg

I have booked a ticket to new delhi from bettiah on 25 apr 2018. Due to train delays i have cancelled the ticket on 26 apr 2018. The ticket has been cancelled successfully, and in the cancelled ticket option it is showing (Still) "sent for refund" but amount still not refunded back to the account. I have contacted to the irctc customer care many times, but could not get any reply.

What should i do to get the money back?

Kindly help me the needful things.

Ticket details,

Pnr number : [protected]
Date of booking : 25-apr 2018
Total ticket fare : rs 4390.00
Cancelled date : 26-apr-2018
Refund amount : rs 2190
Refund reference:- 74332748120811922283927

Sir,

I am unable to book ticket in physically

handicapped blind in irctc.. it was saying that

passenger name mismatch.

Please reply me as soon as possible .

Thank you

Name :- ATIKMAHMED D MANSURI

MOBILE :- [protected] (ONLY SMS DEAF)

MY ID CARD NUMBER :- WR PRTN6178

DATE OF ISSUE :[protected]
br...

I have tried to book a train ticket from and it was not reserved, but cash got debited from my account.
Transaction id: [protected]. Transaction details shows that pending from bank end. This is for the second time happening like this. While booking for tatkal tickets irctc website seems to be very slow now a days and note getting access to the account sometimes.

10 may 2018 i book tickets but transactions are failed regarding refund not received. Response received by them that it is already granted & we need to chek it with our bank. When i contacted bank of baroda, manager told me that refund is not received by them yet ticket details given below please solve my issue urgently.

Transaction id — [protected]
Booking date — 10-may-2018
Journey date — 29-aug-2018