Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir/Madam,

My name is Proloy Kumar Dutta, and I am writing to request the reactivation of my IRCTC account, which has been disabled. I use this account for booking tickets for myself, my family, and sometimes for friends as well. I have only one email address and mobile number associated with this account.

I recently contacted “[protected]@irctc.co.in” regarding the activation of my account, and I was advised to create a new ID with an alternate email address and mobile number. When I inquired about the reason for the deactivation, I was informed that my user ID, "pkdutta" is inactive due to a 22/RPF case under section 143 of the Railway Act, related to multiple user ID creation. (Ref: IRCTC – Ticket ID 18509628 dt.25/02/2024)

I want to clarify that I have never used my email address or mobile number to create user IDs for myself or anyone else. I have no information about this case and would appreciate it if you could provide me with more details. I kindly request you to reactivate my IRCTC account as I am facing many difficulties in traveling due to its deactivation.

User ID : pkdutta
Mobile : [protected]
Email : [protected]@rediffmail.com

Thank you for your understanding and prompt action on this matter.

Sincerely,
Proloy Kumar Dutta

My train against PNR [protected] was cancelled and as per IRCTC they have issued refund on 5th feb'24 and same got credited to my bank on 7th feb'24. However this amount has never been received by my name, I shared my bank account statement and written confirmation by my bank that they have not received the mentioned amount against the URN number provided to me.
But after providing all those details, IRCTC kept harassing me by asking...

Dear Sir,

I had filed a TDR against PNR No. [protected] due to reason that the train (22868) was delayed beyond 8 hours and the passengers (AK Jain & Rashmi Jain, both Senior citizen) did not travel.

A confirmation E-mail was sent by IRCTC on 16.01.2024 at 5.18 Hours. Relevant part of the E-mail received is reproduced below -

QUOTE -
We wish to inform that your request for refund against PNR Number [protected] for reason Train Late More Than Three Hours and Passenger Not Travelled., has been received and the Reference No for this is :[protected].

The TDR refund case has been registered with[protected] on[protected]:18:34.147 and forwarded to the Chief Commercial Manager/Refunds null to process refund through Enhanced Coaching Refund System of Indian Railways (ECRS) under the present commercial rules. The details of the eligibility etc. of TDR refund is given in the Indian Railway Refund Rules https://contents.irctc.co.in/en/Refundrule2015.pdf.

However, please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC.

This mail is also copied to the Zonal Railways handling your TDR case :[protected]@secr.railnet.gov.in.

You will be intimated by mail about the decision of the concerned Zonal Railways for your TDR request. You can also view the status online under TDR History.

UNQUOTE.

The fact of delay in train running was confirmed by IRSMSA through repeated messages on 10th and 11th January, 2024. Copy of messages received from IRSMSA is attached as image file.

Till date I have not received the refund amount. Being a senior citizen I am always in need of hard earned money, and it is expected that IRCTC settles the claim of all bonafide customers on priority, specially the senior citizens.

It is requested to settle the refund amount without further delay as the matter is already delayed for more than 3 weeks.

Thanking you in anticipation of prompt response and settling the grievance asap.

Sincerely,

Arun Kumar Jain (Male) (Passenger -1 )
Rashmi Jain (FM) (Passenger - 2)

I would like to inform you that, TDR Refund approved but TDR Refund amount not received in my account kindly look into this matter.

PNR NO: [protected] 17/01/24 Approved 600 Pay Order No.01358881
PNR NO: [protected] 08/10/23 Approved 1275 Pay Order No.01358885
PNR NO: [protected] 09/02/2024 Approved 540 Pay Order No.01358885
PNR NO: [protected] 09/01/2024 1110 Approved Pay Order No. 01358872
PNR NO: [protected] 09/01/24 APPROVED 185 Pay Order No: 01358877

I booked in EV and am traveling in train at the moment. The complaint is :

1. EV is supposed to be at the end of the train, so that we get a all round view. But today in Train Number 11008 it has been placed first bogie after engine.

2. We had problem loading it and had to run from one end to another to board the train in time as we saw on reaching the end that bogie is not there.

3. Since it is placed behind the engine there is NO VIEW to front or behind.

4... There is excessive noise of rain engine blowing horn almost every minute.

This amounts to deficiency in service.

In view of above, a full refund may please be processed and added to my wallet.

PNR-[protected]
Trn:11008
Dt:26-02-24
Frm PUNE to CSMT
Cls:EV
P1-EV1, 33, 34

I am writing to express my dissatisfaction and frustration regarding a recent train journey with EDR REPUDIATE, which was scheduled for 22/02/2024 on the 02139 from CSMT to Busawal.

Unfortunately, the train was delayed for more than three hours, causing significant inconvenience and disruption to my travel plans. This extended delay not only inconvenienced me personally but also reflects poorly on the reliability and punctuality...

Hello, my name is Pradeep Kumar,
I tried to book a ticket from irctc on[protected] from irctc app but due to some problem, the ticket booking failed, and money was deducted. As per irctc refund status, it shows that "Refund not credited to your account due to account closed/card expired, etc. Kindly communicate with your bank" Then I called my bank they said my account is active and nothing wrong with your account I also had a talk...

I have booked ticket for 6 members on yesterday where the payment was made thru gpay app, amount will be debited from my account and the ticket was not yet booked kindly refund the amount as soon as possible

I raised a complaint with IRCTC after booking a Tatkal Ticket with DISHA and selecting the "Book only if confirmed" option. I never received the two options mentioned in the closed case
"yes or no" before completing payment and receiving a waitlisted ticket therefore the 60 rupees fee is a fraudulent charge and there is a problem with the DISHA AI chatbook booking system.

IRCTC told me when I spoke with a live agent...

I am currently traveling in Gorakkdham express 12556 from New Delhi to Gorakhpur my pnr is [protected] my berth no. Is 63 in B5 coach and the charging socket is not working.

Dear sir, I still don't get the refund money on the bank account. so I want to request refund money as possible as on my bank account.

Money has been debited from account but ticket is not booked.

Transaction details

01 Feb 2024 [protected]PAYTMIRCTCECATERING [protected] 01 Feb 2024 124.85

PNR No.[protected], TDR filed on 03/01/2024 at @20:40 Hrs as train 19484 running late by @5 hrs & my boarding station was RKMP at @20:10 Hrs. ON TDR review following massage received "As per chart "PASSEBGER HAS TRAVELLED". How can it possible if TDR file at 20:40 hrs on 03/01/2024 and train 19484 might be reach at RKMP on 04/01/2024 by @02:00 Hrs (Pl check railway record, ) as i was not present their at that time. look in to matter & release my refund. Pl ask respective TT has he checked ID or whom he carries on that seat. How it possible also as already Ticket cancelled before 5 hrs & system not updated.
Thanks
Ajay Kumer Shrivastava'
[protected]

I booked 4 tickets from fulera to Varanasi for date 29 January 2024 but I want to change my boarding point but I failed to change boarding point so please help me
I want to change my boarding point dausa instead of Fulera

IRCTC website link forn filing TDR is not working since 2 days..when selecting the booking to be cancelled...it sits and rotates as shown in the attached image with the mail.I have been trying to do the TDR filing since 2 days...thinking it might work the second day...now i don't have time for 1 more day as they say 72 hours...so what has to be done next..I want a refund since I have not travelled as the train was late for more than 3 hours!!!
I am sharing the details of train and ticket details here...Please give an immediate response..
Date of travel:[protected] Where to where: Salem to Ernakulam Town

PNR No. : [protected] Train: Sabari Express- 17230
Desirable Resolution: Full Refund Amount to be given.

I booked tickets from fulera to Varanasi for date 29 January 2024 but I want to change my boarding point but I failed to change boarding point so please help me
I want to change my boarding point dausa instead of Dausa

DO NOT SHOW MY BOOKED TICKET HISTORY
I m a user of irctc i have an account on irctc web site from a long time. i book many ticket without any problem. but from last a month on my account page booked ticket history, tads details etc. not shown by irctc. so i m confuse about this,

i want to show my booked ticket history etc. details
My User Name : sumnitrr

I booked Sitting class seat (2S) of train number 20950/Jan shatabdi express from Ekta Nagar (EKNR) to Ahmedabad junction (ADI) bearing PNR No. [protected].

But was allotted a General coach seat.

The feeling was pathetic as it was general coach.

I have been facing issues with my IRCTC account since very long time. I'm using the account for more than 20 years. All of sudden one fine day when I was trying to login with my account, I got an alert saying, "account disabled". I don't know the reason for that; hence I sent an email to [protected]@irctct.co.in. After 4-5 days I received the email asking to share my Aadhar soft copy. I shared and my account got activated again. Though I asked for the reasons no one from irctc cares about it. On top of that, surprisingly again they blocked my account. Then I asked for the reason, but they have activated it again after couple of days (but again they did not mention any reason). So far it happened more than 5 times. And this time my account is in disabled state for more than 20 days. Noone is caring about it. Worst part is I have booked few tickets for future travel. Now I need to cancel them immediately, but I have no option to do so. I have mentioned all these point in my reply, but no one is interested to look into my issue. I never expected this kind of support with the biggest organization in India. Now I need your help in filing the case against my issue. And I don't have any options now.

I am sandip more recently 20th December 2023 i add 400rs to IRCTC wallet, but unfortunately it was not credited to IRCTC wallet but it's debited from my account, and it will still not get back to me I'll share the details for my transaction with this massage.
Transaction Id[protected]
Order Id- [protected]...