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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in
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Updated: Mar 15, 2025
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So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝
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No refund for 3hrs late train, tdr filed, status: cr repudiate
Regarding my refund of amount as I have filed tdr on 17.06.22 but irctc is making false allegation and harassing
while recharging uts, money got deducted but uts wallet balance is 0

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 6

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J
jainilll
Sep 13, 2023
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Refund from cancellation of ticket

I cancelled my train ticket 48 hours and more before the departure but i have not been provided with refunded....
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श्री नारायण त्रिपाठी
Sep 13, 2023
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No refund for 3hrs late train, TDR filed, STATUS: CR REPUDIATE

Dear sir,
Subject- STATUS: CR REPUDIATE (TDR filled, Rejected/No refund received)
My train 22404 was scheduled for 31 jul 2023, dep. 04:38 from VGLB to BPL, NDLS PDY SF EXP (22404), PNR: [protected]. About 04:16 am, I came to know through IRCTC text message (Train late by 03:16 hrs) and through online mediums also that train was running late more than 3 hrs. So I decided to not to opt this train journey as I may got so late...
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श्री नारायण त्रिपाठी
Sep 13, 2023
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No refund for 3hrs late train, tdr filed, status: cr repudiate

Dear sir,
Subject - status: cr repudiate (Tdr filled, rejected/no refund received)
My train 22404 was scheduled for 31 jul 2023, dep. 04:38 from vglb to bpl, ndls pdy sf exp (22404), pnr: [protected]. About 04:16 am, i came to know through irctc text message (Train late by 03:16 hrs) and through online mediums also that train was running late more than 3 hrs. So i decided to not to opt this train journey as i may got so late...
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_priyanshu.kumar_
from Bettiah, Bihar
Sep 12, 2023
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I'm requesting for new train

Namaskar, Jai Hind

I'm Priyanshu Kumar student at Central university of jharkhand.I'm from Bettiah, West Champaran, Bihar.
I would like to request to indian railways to start a train connecting bettiah(bth) to ranchi junction(rnc).Because the only train which we can take to reach ranchi is MAURYA EXPRESS(15028) from Muzaffarpur junction(mfp) @ 14:10 hour, and to take this train we have to take SAPTKRANTI SF EXPRESS (12558)...
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J
Jeraldjudebosco
Sep 12, 2023
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Refund rejected by irctc for the late arrival of train for more than 12 hrs

Dear Sir/Madam, I had booked a ticket from Katpadi Junction KPD to KSR Bengaluru Railway station journey date 07th Sept 2023, but the train got late from more than 12 hours. I had filed the TDR on the same day at07- September 2023 at 15:47 HRS. The status of TDR showing CR Repudiate. I was waiting for the train but the train got late so much so I have filled the TDR little late. Please help me on this asap. As per rule total amount of ticket...
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H
Hyderali29
from Thrissur, Kerala
Sep 12, 2023
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My Booking From Shoranur To Coimbatore Jn dated 22/09/2023 got cancelled but Ticket Charge Deducted From My Google Pay Account

I booked a ticket through IRCTC Rail Connect Mobile APP On 12/09/2023.Booking From Shoranur to Coimbatore Jn dated 22/09/2023 got cancelled but Ticket Charge Deducted from My Google Pay Account. I need my money back because booking got cancelled by IRCTC.

Booking Date:12/09/2023
From: Shoranur To: Coimbatore Jn
Journey Date: 22/09/2023
Transaction ID [protected]
Booking Status : Faile/Not Bookedbr...
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B
balajir89
Sep 8, 2023
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Tdr refund not provided for genuine delay from railways

My pnr number is [protected].

Train was clearly 5 hrs delayed and i could not travel but irctc is failing to refund the amount and tdr shows cr repudiated.
This is pathetic on part of irctc.

Need help to escalate this issue....
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M
Manik6284
Sep 5, 2023
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Complaint Regarding Train Late by more than 3 hours & Ticket Still Waiting List but No Refund Issued

I Anjana Booked a seat on JAT express AC 3 Tier worth ₹528.60 Via IRCTC Online for 26 August 2023, Train was supposed to to depart from Pathankot at 11:05 AM but Train itself was late my more than 3hrs & I could not travel because of it being too late.

The Train was Booked via IRCTC registered Account [protected]@gmail.com

(1) Train was late by more than 3hrs
(2) Our Ticket was in Waiting List till...
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A
aNshRikaPp
Sep 3, 2023
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Retiring room at GAYA STATION

Website: IRCTC

I booked a retiring room at GAYA station, the money was deducted but it shows not booked in the booking status. I contacted every number possible, but nothing happened. They told me to book again, but when I enter the details it says, booking already exists....
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S
Shan6
from Namagiripettai, Tamil Nadu
Sep 3, 2023
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Ticket booking failure but cash deducted from account

I tried to book train ticket through IRCTC site. But ticket was not booked, and cash was deducted from my account. Please je\help me to get back my deducted amount....
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Lakshmi Narayan D
Sep 3, 2023
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TDR Filing rejection

We did not travelled in the train 16032 with the PNR number [protected] due the train running late for more than 3 hours. We were supposed to board from New Guntur to Chennai on 27th August 9:45pm. But the train was already running late for more than 3 hours. It came to new Guntur the next day morning around 6am. I filed a TDR for this with the reason as Train late for more than 3 hours and Passenger not travelled. But IRCTC has rejected TDR...
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B
Bhuvin123
from Beawar, Rajasthan
Sep 2, 2023
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Want refund for TDR file

Address: New delhi

I have filed TDR. Their transaction ID is mentioned below Till date
have not got refund. still showing status is CR Repudiate.

kindly please solve this issue

Gaurav

Booking ID:TRNAV191RKXX6116QY
Cancellation ID: [protected]
PNR: [protected]
Train no: 14701 Aravali Express
from Beawar to Mumbai

Please revert back with reason for refund delay....
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N
Nikitakeshan
from Kanpur, Uttar Pradesh
Sep 2, 2023
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Tdr status showing cr registered but refund amount not received

Hi Support team, I have booked two tickets from kanpur central to anand vihar trm for Lichchvi express on 17th August, 2023 and Date of Journey was 17th Aug, 2023. For reason train delayed more than 3 hours and the passengers have not traveled, I filled the TDR for the same in IRCTC against our tickets and the status was turned to CR Registered, but the amount was not refunded yet. I am not sure what else I might be missing to get amount...
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J
jashwanthkandula
from Suryapet, Andhra Pradesh
Sep 2, 2023
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Bank Money Debited but train tickets were not booked

Address: SURYAPET, TELANGANA

My name is Jashwanth Kandula of IRCTC User-ID: KandulaJashwanth. I booked two tickets of RAJADHANI EXPRESS-22691 on 2nd September 2023. My money got debited of 6979 rupees but ticket was not booked. The PNR of that ticket is TRNAV11P139H4199CN. I have done this booking via goibibo app. So please look into this issue and refund the amount to my bank account....
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J
jashwanthkandula
from Suryapet, Andhra Pradesh
Sep 2, 2023
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Bank Money Debited but train tickets were not booked

Address: H.NO:1-6-141/7/7/8, VIDYA NAGAR

My name is Jashwanth Kandula of IRCTC User-ID: KandulaJashwanth. I booked two tickets from Secunderabad railway station to Hazrat Nizamuddin railway station on 2nd September 2023. My money got debited of 6950 rupees but ticket was not booked. So please look into this issue and refund the amount to my bank account....
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K
kendriya vidyalaya barrackpore army
Aug 31, 2023
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Non refund of money for booked ticket against cancelled train

Sir,
I booked two tickets from Bhubaneswar to Howrah in Shatabdi Express scheduled on 20/8/23 against PNR no. [protected]. But the train was cancelled . The booking amount was 2546.10. I have not got my booking money back till date.
Again Sir, I booked two tickets through a travel agent namely Blue Star Air travels Services (I) Pvt. Ltd. whose RSP Id is WBLUEST01025 in 12704 Falaknuma Express against PNR No. [protected]. the...
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S
SAILADA DHARANI
Aug 30, 2023
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Need my money refund

I have booked a ticket on IRCTC website.. during transaction my money got debited from my phonepe but the ticket not yet booked...I need my money refund immediately...
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A
Arnav Andraskar
Aug 30, 2023
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Irctc TDR status showing CR Repudiate

Address: Nagpur, Maharashtra

Dear Sir/Madam,
I had booked the 4 tickets from SEG to NGP, journey date 25 Aug 2023, but the train was continuously late for more than 4 hours. I filed the TDR on the same day 25 Aug 2023 17:43 HRS. The status of TDR shows CR Repudiate. I was waiting for the train but the train got late, so I filled the TDR. Please help me with this ASAP. As per the rule, the total amount of tickets should be refunded if the train gets late more...
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M
Mahesh Wayal
from Nashik, Maharashtra
Aug 26, 2023
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AC cooling issue

Address: Nashik

Coach AB1 Train no 11402 AC cooling issue...
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S
Safvan Kudukkan
Aug 25, 2023
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Ticket payment done, but still showing payment requested.

I had booked a Tatkal ticket from CLT to NDLS today. I made the payment through UPI Paytm, but suddenly after the payment the interface changed into showing payment requested, I didn't get my ticket nor the payment refund....
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