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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Mar 15, 2025

Complaints 10819

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So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Indian Railway Catering & Tourism Corporation [IRCTC]

Recently resolved complaints

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Refund not provided for cancelled ticket

Money not refunded after failed transaction.

To change boarding point

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Mobile Verification Code NOT Received

Refund not received yet.

Too many invalid Captcha in login to IRCTC website

Featured stories

No refund for 3hrs late train, tdr filed, status: cr repudiate

Regarding my refund of amount as I have filed tdr on 17.06.22 but irctc is making false allegation and harassing

while recharging uts, money got deducted but uts wallet balance is 0

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 3

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I raised a complaint with IRCTC after booking a Tatkal Ticket with DISHA and selecting the "Book only if confirmed" option. I never received the two options mentioned in the closed case
"yes or no" before completing payment and receiving a waitlisted ticket therefore the 60 rupees fee is a fraudulent charge and there is a problem with the DISHA AI chatbook booking system.

IRCTC told me when I spoke with a live agent...

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I am currently traveling in Gorakkdham express 12556 from New Delhi to Gorakhpur my pnr is [protected] my berth no. Is 63 in B5 coach and the charging socket is not working....

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Address: Bodhgaya

Dear sir, I still don't get the refund money on the bank account. so I want to request refund money as possible as on my bank account....

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Money has been debited from account but ticket is not booked.

Transaction details

01 Feb 2024 [protected]PAYTMIRCTCECATERING [protected] 01 Feb 2024 124.85...

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PNR No.[protected], TDR filed on 03/01/2024 at @20:40 Hrs as train 19484 running late by @5 hrs & my boarding station was RKMP at @20:10 Hrs. ON TDR review following massage received "As per chart "PASSEBGER HAS TRAVELLED". How can it possible if TDR file at 20:40 hrs on 03/01/2024 and train 19484 might be reach at RKMP on 04/01/2024 by @02:00 Hrs (Pl check railway record, ) as i was not present their at that time. look in to matter & release...

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Address: Near khandelwal computer shiv colony dausa

Website: anitabadaya954@gmail.com

I booked 4 tickets from fulera to Varanasi for date 29 January 2024 but I want to change my boarding point but I failed to change boarding point so please help me
I want to change my boarding point dausa instead of Fulera...

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IRCTC website link forn filing TDR is not working since 2 days..when selecting the booking to be cancelled...it sits and rotates as shown in the attached image with the mail.I have been trying to do the TDR filing since 2 days...thinking it might work the second day...now i don't have time for 1 more day as they say 72 hours...so what has to be done next..I want a refund since I have not travelled as the train was late for more than 3 hours!!!br...

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Address: Near khandelwal computer dausa

I booked tickets from fulera to Varanasi for date 29 January 2024 but I want to change my boarding point but I failed to change boarding point so please help me
I want to change my boarding point dausa instead of Dausa...

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Address: Civil line ward no- 8 Khadda Kushinagar UP 274802

DO NOT SHOW MY BOOKED TICKET HISTORY
I m a user of irctc i have an account on irctc web site from a long time. i book many ticket without any problem. but from last a month on my account page booked ticket history, tads details etc. not shown by irctc. so i m confuse about this,

i want to show my booked ticket history etc. details
My User Name : sumnitrr...

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I booked Sitting class seat (2S) of train number 20950/Jan shatabdi express from Ekta Nagar (EKNR) to Ahmedabad junction (ADI) bearing PNR No. [protected].

But was allotted a General coach seat.

The feeling was pathetic as it was general coach....

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Address: C-1202, Aparna Hillpark Silver Oaks, Aparna Hillpark Road, Hyderabad-500050

I have been facing issues with my IRCTC account since very long time. I'm using the account for more than 20 years. All of sudden one fine day when I was trying to login with my account, I got an alert saying, "account disabled". I don't know the reason for that; hence I sent an email to [protected]@irctct.co.in. After 4-5 days I received the email asking to share my Aadhar soft copy. I shared and my account got activated again. Though I asked for...

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I am sandip more recently 20th December 2023 i add 400rs to IRCTC wallet, but unfortunately it was not credited to IRCTC wallet but it's debited from my account, and it will still not get back to me I'll share the details for my transaction with this massage.
Transaction Id[protected]
Order Id- [protected]...

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I jave filed TDR on 23rd November. my TDR got approved but i didn't get any money in my account.
PNR: [protected]...

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I have booked monthly pass today i.e. from 11 December 2023 to 10 January 2024. Pass is not reflecting in UTS app. Payment process completed in gpay and there is no refund....

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Website: Railyatri

I booked 1 ticket from RailYatri but due to train got cancelled. On IRCTC status shows refund was sent to stelling technology ltd bank but till time amount of not credited in my source account (Debited Account) and showing that amount has refunded in Sterling Technologies Pvt.Ltd. PNR NUMBER: [protected]
RFND TXN ID: --[protected]. Please look into the matter....

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12262 HWH to CSMT Duronto Express (departed on 5th December 2023) is delayed by more than 2.5 hours to reach final destination. It was supposed to reach CSMT at 8:15am 6th December but didn't reach on time. No breakfast was provided to the passengers on 6th December morning, food price is included in ticket fare. If a train like duronto is delayed by this much time, atleast food should be provided to the passengers as the train stops in only...

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My train got cancelled which was scheduled on 11th dec 2023. But i am not refunded for my cancelled ticket when i check its refund status its showing Failed....

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Meri irctc user id 13/09/2023 se user is disabled bata Raha hai is liye humne [protected]@irctc.co.in ko email bhi Kiya par abhi Tak meri irctc user id activate nahi hua
Tickets id.
Yhe meri porani tickets id hai
17546703
17530622
17463473
17463250
17440132
17380356
17378757
Please sir active kare my IRCTC account user id [Mynameiskhanh9f]...

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Address: A 40 Hauz khas village

I have cancelled my ticket on 27 October 2023
I have not received my refund yet
I have received the mail from IRCTC on 30th October 2023, but the amount is not credited to my account. i went to my bank i.e. Bank of India I have called Irctc helpline also they said to send mail on this [protected]@irctc.co.in mail id
I have send the mail they reply the same and alot me this Ticket Id:[protected] but still not getting any response...

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Subject: Refund of fare for PNR nos. [protected] & [protected]

Reference: Ticket Id nos. – 17088041 dated Oct 15, 2023; 17170764 dated October 23, 2023; 17235300 & 17434166 dated Nov 18, 2023

Dear sir,
The issue is concerning refund of full fare for PNR nos. [protected] & [protected] on DOJ Oct 10, 2023 from boarding station Varanasi (BSB) to Gaya; by train no. 13010 scheduled to start on Oct 09, 2023 at...

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Recent comments

@IRCTCofficial I ordered a bread omelet on my Howrah-Mumbai train today, and it was served with a cockroach! This is unacceptable and a serious hygiene issue. Please take immediate action. 12810 Await...

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