Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

1

Updated: Mar 15, 2025

Complaints 10819

Resolved

1835

Unresolved

8984

So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Indian Railway Catering & Tourism Corporation [IRCTC]

Recently resolved complaints

View all complaints

Refund not provided for cancelled ticket

Money not refunded after failed transaction.

To change boarding point

Most useful reviews

Mobile Verification Code NOT Received

Refund not received yet.

Too many invalid Captcha in login to IRCTC website

Featured stories

No refund for 3hrs late train, tdr filed, status: cr repudiate

Regarding my refund of amount as I have filed tdr on 17.06.22 but irctc is making false allegation and harassing

while recharging uts, money got deducted but uts wallet balance is 0

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 2

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Train number: 12161
PNR number: [protected]
I want to file tdr as the option for filing tdr was not showing and I didn't travel. I would like to get refund....

Helpful

Found this helpful?

Write a comment

Since no adequate information is provided in IRCTC, I mistakenly changed my mobile from Indian to Singapore (am a foreign citizen RESIDING PERMANENTLY in India, have OCI). ( As an Indian resident, I should have remained with my Indian mobile number and not changed to Foreign mobile number)

IRCTC site does not clearly tell you who should do what for registering?
1) Indian passport holders who are NRI
2) Foreign...

Helpful

Found this helpful?

Write a comment

I had filled a tdr for one passenger because all confirmed passenger not travel but the refund not come yet. I request you to please do my refund as soon as possible
Journey date 02/04/2024
PNR [protected]...

Helpful

Found this helpful?

Write a comment

Address: Uttam Nagar

Refund id-[protected]
I Have been booked a ticket from irctc app then after sometime i had cancelled the ticket but refund amount not credited

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Totally waste food. Very dirty washroom in train. No facilities....

Helpful

Found this helpful?

Write a comment

I tried to login to my account on phone app. I used the correct password, but it asks me to verify mobile no. and email id. Mobile no. Got verified but OTP never arrived on email. I tried this multiple times on phone and pc. Nothing is working. Please resolve this issue soon....

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Delhi

I have tried to recharge my E-wallet 2 times but both time transaction has been failed or my amount debited
Amount RS-2100 * 2 Times
Company - IRCTC E-wallet....

Helpful

Found this helpful?

Write a comment

MY REFUND NOT SENT TO BANK ACCOUNT HERE ARE DETAILS
"Transaction ID[protected]
Transaction Date29 Mar 2024
Journey Date18 May 2024
Boarding Statio
nNEW DELHI (NDLS)
QuotaGENERAL
Ticket TypeE-Ticket
Booking Amount₹ 2528.6
Refund Details
Refund ID[protected]
Refund Status
SENT_TO_BANK
Bank NamePay using BHIM (Powered by PAYTM ) also accepts...

Helpful

Found this helpful?

Write a comment

When I add amount in irctc wallet amount is dedicated from my account but not credited in my irctc wallet...

Helpful

Found this helpful?

Write a comment

Website: www.irctc.co.in

Dear Sir/Madam,

I booked two confirmed train (Train no- 12554) tickets for journey date 4th April 2024. PNR for both tickers are as [protected] & [protected]. I received a message one day before of my journey date that train 12554 has been diverted and will not touch my destination (SV). Even 4 hours before of my scheduled journey time. i received the same message that train has been diverted and will not touch my destination....

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I have booked ticket from H NIZAMUDDIN (NZM) to AGRA CANTT (AGC) for 17th February, 2024 for 2 passengers. But train was running late for more than 3 Hours. I couldn't cancelled the ticket, as chart was prepared already. So I have applied for TDR and travelled by road instead. Now TDR status is updated as TDR repudiate and reason is "NO EDR HAS BEEN FED AGAINST THE PARTICULAR PNR AS PARTY HAS TRAVELLED" which is not true.

Please...

Helpful

Found this helpful?

Write a comment

I have booked ticket of 30th March 2024 from Nagpur to Pune on 7th January 2024 the ticket was not booked but the amount of Rs. 2546/- was deducted from my account but, I haven't received the refund amount yet the bank reference Id is [protected] in which amount has been credited from my account, Kindly resolve my query....

Helpful

Found this helpful?

Write a comment

Dear Sir/Madam,

My name is Proloy Kumar Dutta, and I am writing to request the reactivation of my IRCTC account, which has been disabled. I use this account for booking tickets for myself, my family, and sometimes for friends as well. I have only one email address and mobile number associated with this account.

I recently contacted “[protected]@irctc.co.in” regarding the activation of my account, and I was advised...

Helpful

Found this helpful?

Write a comment

My train against PNR [protected] was cancelled and as per IRCTC they have issued refund on 5th feb'24 and same got credited to my bank on 7th feb'24. However this amount has never been received by my name, I shared my bank account statement and written confirmation by my bank that they have not received the mentioned amount against the URN number provided to me.
But after providing all those details, IRCTC kept harassing me by asking...

Helpful

Found this helpful?

Write a comment

Dear Sir,

I had filed a TDR against PNR No. [protected] due to reason that the train (22868) was delayed beyond 8 hours and the passengers (AK Jain & Rashmi Jain, both Senior citizen) did not travel.

A confirmation E-mail was sent by IRCTC on 16.01.2024 at 5.18 Hours. Relevant part of the E-mail received is reproduced below -

QUOTE -
We wish to inform that your request for refund against...

Helpful

Found this helpful?

Write a comment

I would like to inform you that, TDR Refund approved but TDR Refund amount not received in my account kindly look into this matter.

PNR NO: [protected] 17/01/24 Approved 600 Pay Order No.01358881
PNR NO: [protected] 08/10/23 Approved 1275 Pay Order No.01358885
PNR NO: [protected] 09/02/2024 Approved 540 Pay Order No.01358885
PNR NO: [protected] 09/01/2024 1110 Approved Pay Order No. 01358872
PNR NO:...

Helpful

Found this helpful?

Write a comment

I booked in EV and am traveling in train at the moment. The complaint is :

1. EV is supposed to be at the end of the train, so that we get a all round view. But today in Train Number 11008 it has been placed first bogie after engine.

2. We had problem loading it and had to run from one end to another to board the train in time as we saw on reaching the end that bogie is not there.

3. Since it is...

Helpful

Found this helpful?

Write a comment

I am writing to express my dissatisfaction and frustration regarding a recent train journey with EDR REPUDIATE, which was scheduled for 22/02/2024 on the 02139 from CSMT to Busawal.

Unfortunately, the train was delayed for more than three hours, causing significant inconvenience and disruption to my travel plans. This extended delay not only inconvenienced me personally but also reflects poorly on the reliability and punctuality...

Helpful

Found this helpful?

Write a comment

Hello, my name is Pradeep Kumar,
I tried to book a ticket from irctc on[protected] from irctc app but due to some problem, the ticket booking failed, and money was deducted. As per irctc refund status, it shows that "Refund not credited to your account due to account closed/card expired, etc. Kindly communicate with your bank" Then I called my bank they said my account is active and nothing wrong with your account I also had a talk...

Helpful

Found this helpful?

Write a comment

I have booked ticket for 6 members on yesterday where the payment was made thru gpay app, amount will be debited from my account and the ticket was not yet booked kindly refund the amount as soon as possible...

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR