Ixigo Complaints & Reviews

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I tried to book a ticket of her airways from new delhi to chennai on 24/04/2018. The flight number was 9w 739and the departure date was 14/06/2018. The required money ₹3954 was deducted from my bank account but i did not get any ticket or confirmation from either ixigo app or jet airways. Please look forward to this problem because it is really freaking me out.
P. S. I had tried ixigo for first time and if this issue...

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I have book fligh from mumbai to jaipur by ixigo app but still i'm not getting my ixigo offer money cashback... I booked flight on 1st april. A offer was showing on the screen... So i book the flights but i didn't found the money.. Please check it and send me the offer money.. My booking trip id is [protected] from mumbai to jaipur. I want to book one more ticket. But i'm unhappy with ixigo

May 31, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We wish to inform you that your ixigo money has been already added on 22nd April in your ixigo account linked with [protected]@gmail.com

Kindly check once again.

Feel free to reach out at [protected]@ixigo.com if you still face any issue!

Regards,
Team ixigo

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Address: Mumbai City, Maharashtra, 400005

I booked ticket from ixigo the trip id[protected], on 27th april, i requested to reschedule the ticket for return journey on the same route with dates 3 june and 12 june which cost around 8000-/rupee and cost of my current ticket is 8650-/ so after cutting the convenience fee which is 2250, i need to pay almost 2-3 thousand rupees but no co-operation from these people. And they are demanding me to pay 10300-/ for rescheduling the ticket. What should i do now???

May 28, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

Ixigo Customer Care's response Hi Jyoti,

Greetings from ixigo

As per your discussion with our team, the rescheduling charges are levied by the airline and unfortunately, we have no control over it. You can also directly reach out to Indigo if you have any doubts. Be assured, we don't charge any additional fee and that our service is absolutely free. We seek your understanding here.

Thanks for your cooperation!

Regards,
Team ixigo

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V

vinay mandala

from Kodar, Telangana

Apr 27, 2018

I paid money for two train tickets but it's showing payment is successful and booking is pending
what should I do to get my tickets
can anyone give reply to my complaint as fast as possible

ticket reschedule - Comment #3080916 - Image #0

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Address: New Delhi, Delhi, 110003

Website: Ixigo trains

Sir a day before yesterday iam booking a ticket from new delhi to amritsar of amritsar shatabdi train in executive class of rs. 1749/- which runs in evening 4.30pm from delhi to amritsar on a name of gurpreet singh but the amount deducted from my bank account and ticket is not booked so plz solve this problem as soon as u can plz reply iam waiting.

May 27, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Apr 21, 2018

Jasjyot kaur's response My problem is not resolved yet

Verified Support

Apr 24, 2018

Ixigo Customer Care's response Hi Gurpreet,

Greetings from ixigo!

We would like to inform you that the refund for your failed booking has been initiated and would reflect into your bank account within 5 days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For any further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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J

Jasjyot kaur

from Delhi, Delhi

Apr 23, 2018

I booked the train ticket yesterday and amount has been deducted from my account but booking is not confirmed...else you refund the money back as soon as possible.I have booked the ticket of ashram express from ajmer to delhi cant...please report my problem its a humble request.

amount deducted from bank but train ticket not booked - Comment #3076004 - Image #0

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Ixigo Customer Care's response, Apr 26, 2018

Verified Support

Hi Jasjyot,

Greetings from ixigo!

As informed you over the mail on 24th of April the refund of Rs 735 for your failed booking has been initiated on 23/04/2018 and would reflect into your bank account within next 2-3 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

Feel free to write to us for any further assistance on [email protected].

Regards,
Team ixigo

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I have booked 2 tickets from moradabad to haldwani in ndls kgm sht (12040) on 18th april 2018 for the journey date of 22nd april 2018. The money has been debited from my account though the tickets were not booked. Therefore i initiate a refund as mentioned that the refund will be made in 5 working days but still not received it. Id-ixitr[protected]. As mentioned in your reply that our complaint is short and chances are their that it can't be resolved so for that reason i am increasing my word limit. This was the first time i booked a ticket using this app because of which i am suffering so much so please see to it and try to resolve my problem instead of focusing on the number of words of complaint. Assuring you that not to repeat such kind of mistake.
Thank you.

Jun 7, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Thanks for writing in. Please be informed we haven’t received any credit against the shared id IXITR[protected] as transaction was not completed. Hence request you to please check with the bank concern regarding the refund.

Feel free to write in at [protected]@ixigo.com if you need any other assistance!

Regards,
Team ixigo

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K

Khelanta Bai Meena

from Bhopal, Madhya Pradesh

Apr 23, 2018

Sir, I have booked 03 nos railway tickets through ixigo app but I haven't received cashback yet.
So I requested to kindly send cashback in my account for perusal please.
Thank you.

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Address: 444904

Hello sir,
My self Pavan Dhamankar at amravati.
My problem is i purchase Ahmedabad to badnera rail ticket . And my money was redeemed from the account. But after purchase ticket, app server says Ticket booking failure.Any way i was purchase again ticket . And i want my deduct money. 1092 Rupees deducted my Account.So i request u plz refund my money.

Jun 6, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

For any further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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Respected sir,
I've booked a train ticket from kannur to thrissur using ixigo train app on 14th of april 2018 sunday, order id ixitr[protected]. Due to some network issues the booking wasn't confirmed and the ticket charge was debited from my bank account. It was informed that the refund is on process and will be initiated in 5 working days. Now it's 22nd of april and so far i haven't received the refund. The ticket price was 290/- i hope you'll consider this complaint seriously and do the needfull.

+1 photos

Jun 7, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

Ixigo Customer Care's response Hi Nigel,

Greetings from ixigo!

Please be informed the refund against the shared id is already been initiated from our end. We have shared the refund details with your mail id.

Feel free to contact for any further assistance at [protected]@ixigo.com.

Regards,
Team ixigo

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B

Bhola @

from Delhi, Delhi

Apr 23, 2018

My payment successful, but ticket not conform, and one another i ticket cancelled from this app, but my amount 1552 rupes not refund.
In status show processing, so plz refund my amount. Transaction date 13/04/2018

refund of the cancelled ticket - Comment #3075986 - Image #0

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A

Amir Khan Aminu

from Delhi, Delhi

Apr 23, 2018

Bhai kitne din me money back karte ho tum log itna let

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Today[protected] i booked a bangalore sf express from ernakulam to banaswadi. The payment got deducted from my account but the ticket is not confirmed. Please solve this issue as soon as possible. I had tried ixigo for the first time and had a negative experience. Order id - ixitr[protected]. I will attach the screen shot for the further reference.

+1 photos

May 27, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

Ixigo Customer Care's response Hi Santhosh,

Greetings from ixigo!

We would like to inform you that the refund for your failed booking has been initiated and would reflect into your bank account within 5-7 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For any further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: 560051

Website: ixigo

I have booke dthe ticket on monday (I, e on 16/4/2018) from arakonam to bangalore cantonment through online with the help of ixigo. The booking was not confirmed but the payment went through successfully the message has come stating money will be returned within 5 days almost 5 days over still money has not credited in my account please raise the complaint on this issue.

Jun 5, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Apr 21, 2018

Updated by Pallavi Melwin please refund my amount

Verified Support

Apr 22, 2018

Ixigo Customer Care's response Hi Pallavi,

Greetings from ixigo!

Please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

For any further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Mumbai City, Maharashtra, 400057

Website: Ixigo.com

My booking payment successful but train booking not confirmed
Somthing worng regarding irtc password and booking not confirmed
Page not allowed to go further and stated that if not confirmed mail to web pages
I have send mail but train booking not confirmed not proceed further
Customer care numbers wrong number
No other way to complain or talk directly
Requested to provide alternative number
They not provide any number or help provided and my amount about 24000 held up i can't stat
Booking
If i get refund i book alternative
Alternative these fraud company hack irtc website and do booking
Please help
My number [protected]
Regards
Pawar

+1 photos

Jun 2, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2018

Ixigo Customer Care's response Hi Sanjeevan,

Greetings from ixigo!

We believe your query has been addressed over e-mail.

For any further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: 625016

Website: ixigo

I have 17.4.2018 train no:12636 vaigai express train booking. Amout credit successful. But tickets not booking. Please arrange my money refund my account. My booking id number:ixirt[protected]. Amount:rs 547. Passengers adults:3. Madurai to chennai egmore. Name:j. Mohammed imthiyas. A/c:[protected] ifs code:icic0006017. Please very very urgent my money refund my account.

May 28, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Apr 20, 2018

Updated by Mohammed imthiyas Please my money refund my account very very urgent.please all accounts details submitted.

Verified Support

Apr 22, 2018

Ixigo Customer Care's response Hi Imthiyas,

Greetings from ixigo!

As we had already informed you over the mail that the refund is already under process and shall be crediting to your account is another 2-3 days. Hence request for your kind patience in the mean time.

For any further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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P

PulkitSahu

from Durg, Chhattisgarh

Apr 20, 2018

I had booked 4 tickets of shirdi which was not booked properly due to Which a msg came from ixigo that your money will be refunded in 5 days but it's not refunded plz find solution for this hope you may understand

please my money refund my account - Comment #3073860 - Image #0

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A

Aloysius Muthaya

from Kavali, Andhra Pradesh

Apr 20, 2018

I have a 2AC wait listed train ticket on 18463 Prashanti Express of May 30th 2018 from Vijaywada to Bangalore. I am not able to cancel the ticket or refunds in spite of making so many attempts.
I am the passenger of the said train and my name is Aloysius Muthaya

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Address: 577301

Dear Sir,

I have tried two times to book a ticket via ixigo app, ticket booking was failed after the transaction but payment is successfuly deducted from my account.

Please trace this issue refund my money into bank account. I request you please call my number [protected] for further details.

Attached transaction ID details.

Thanks in advance.

+1 photos

May 27, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2018

Ixigo Customer Care's response Hi Praveen,

Greetings from ixigo!

Please be informed booking against the shared id is failed and the refund shall reflect into your bank account within 5 days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For any further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Gurgaon, Haryana

Website: Www.ixigo.com

I have booked a train ticket from ahmednagar to new delhi on 01 apr 18 from ixigo. The same ticket was cancelled and a sum of rs 515.00 is required by refund from ixigo. I have also received a msg from
www.ixigo.com that the process is under progress vide their transactionid: g61x7zyommzng9r3i). The same amount not yet credit till date. Pl look into the matter and do needful action

Jun 2, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2018

Ixigo Customer Care's response Hi Altaf,

Greetings from ixigo!

Please be informed we have already refunded the amount and shared the details of the same over e-mail at [protected]@gmail.com. Request you to please check with your bank concern.

For any further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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Z

Zameer Ibn Israil

from Hyderabad, Telangana

Apr 20, 2018

Sir I was booking a train ticket but booking is not confirmed even my money is deducted from my account
When I will get my money. 1 hour after booking I was get message I will get within 5 days sir but even I have to make my ticket early sir please refund my money as soon as

THANK YOU

nin refund of rs 515 vide transactionid: g61x7zyommzng9r3i) - Comment #3073798 - Image #0

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Address: 625016

Website: ixigo trains

I have yesterday 17.4.2018 train no:16724 ananthapuri express train booking. Amount credit successful. But tickets not booking please arrange to my money return to my account. Order id:ixitr[protected]. Amount:rs. 1304. Passengers adults :8 child:1. My account details. Name:j. Mohammed imthiyas. A/c no:[protected]. Ifs code :icic0006017. Branch: kochadai.

May 19, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Apr 18, 2018

Updated by Mohammed imthiyas Please my money refund very very urgent.all account details submitted.

Verified Support

Apr 18, 2018

Ixigo Customer Care's response Hi Imthiyas,

Greetings from ixigo!

Please be informed booking against the shared id IXITR[protected] is unsuccessful and the refund shall reflect into your bank account within 5 days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For any further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Mumbai City, Maharashtra

Website: IXIGO ,COM

Ixigo - amount refund o[censored]nbooked ticket.. I have booked 2 tickets on 6.04.18 from patliputra to mumbai cst through ixigo app tran name subidha express.. Amount was been deducted from my account but not refunded.. Massage showing as payment successful booking pending..
Arn no 7405663809780960120605 but not refund my account
Booking id ixitr[protected]
Booking id ixitr[protected]

May 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2018

Ixigo Customer Care's response Hi Bansidhar,

Greetings from ixigo!

As per your discussion with our team kindly check with your bank concern regarding the refund status. We have also mailed you all the details against both refund.

For any further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: New Delhi, Delhi

Website: Ixigo.com

I had applied for refund request on 27 th march for canceling a flight ticket from hyderabad to chennai pnr no. Pfty5q. I got a mail from sasti on 27 th march 2018 that refund has been initiated. But still after 10 working days, refund is still pending.
Wud request ixigo team to take quick action asap. Even after mailing to [protected]@ixigo.com, no response came.

May 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2018

Ixigo Customer Care's response Hi Swagat,

Greetings from ixigo

We wish to inform you that refund has been successfully processed and transaction details have been shared by our team over the e-mail. Kindly check your inbox once. Unfortunately, refund was not auto-processed for your booking as it was a manual cancellation with Sastiticket. We seek your understanding in this regard.

Thanks for your cooperation!

Regards,

Team ixigo

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Address: 852127

I have booked 4 ticket in patna kota
But ticket booking was not confirmed and money is deducted from my account of rs 2175 and we got a email from your office that money will be refunded within 5 to 7 working days but unfortunately i didn't got it after 20 days
I have already complain about it and i get a positive response from your company that it is in process and will be refunded as soon as possible but then also i can't get refund so please refund immediately otherwise i will be forced to take the legal action against this company.

+2 photos

May 24, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2018

Ixigo Customer Care's response Hi Bhawesh,

Greetings from ixigo!

Please be informed that refund has been initiated already from our end. Kindly check your mail box we have shared the relevant refund details there.

Feel free to write to [protected]@ixigo.com if you need any other assistance!

Regards,
Team ixigo

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Address: 600053

I hve booked three tickets on 1/4/2018 from madras to allapuzha through ixigo app train no 22639 allapey express. My booking id no is ixitr[protected]. Amount was been deducted from my account but not refunded., message showing as payment successful booking pending.

Please do the needful initiative at your earliest

Regards

Aby sebastin...

May 14, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We would like to inform you that we haven’t received any credit against the shared id as transaction was not completed. Hence request you to please check with the bank concern regarding the refund.

For any other assistance feel free to write in at [protected]@ixigo.com.

Regards,
Team ixigo

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A

Aby Sebastin

from Chennai, Tamil Nadu

Apr 9, 2018

order id s here

amount not refunded - Comment #3063608 - Image #0

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K

Kushal kasere

from Agra, Uttar Pradesh

Apr 10, 2018

I dId ticket Bareilly form Delhi. .. N my ticket not show after payment. .. I want cancle my ticket. ...

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Address: Kottayam, Kerala

I haven't got refunded my money fater 5 days. I booked 4train tickets but payment was initiated but booking was unsuccessful the message says in ixigo app is that it will be refunded after 5 days
I booked my ticket in 3/4/18 still not refunded after 7 days please make the refund status speedily otherwise i will make other necessary initiation and complaints about it

May 12, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

For any other assistance feel free to write in at [protected]@ixigo.com.

Regards,
Team ixigo

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D

Dibyarup Chatterjee

from Bahula, West Bengal

Apr 17, 2018

How i will get my refund in this case
And what do now ??

not refunded - Comment #3070176 - Image #0

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I booked two tickets on 6/4/2018 from Kharagpur to Cuttack through ixigo app train no 12703 Falaknuma express. My booking id no is IXITR[protected] . amount was been deducted from my account but not refunded message showing as payment successful booking pending. Train already left
Please do the needful initiative at your earliest

Regards

Devbrat Singh solanki

May 16, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed the refund against the shared id has been initiated on 09/04/2018 and shall be reflecting in your account in 5 days.

For any other assistance feel free to write in at [protected]@ixigo.com.

Regards,
Team ixigo

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S

S Anil Malik

from Hyderabad, Telangana

Apr 10, 2018

Total 4 train tickets I had booked out of which I need to cancel 2 but there is no option in Ixigo app to cancel the ticket.

Ixigo so big site and app but there are no customer contact number and mail id point to contact them.

Suggesting government should not allow such app and site were there is no proper channel to reach the company.

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money deducted but ticket not generated

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