Ixigo Complaints & Reviews

Dear ixigo team,

1. I have tried to book my train ticket on 18th feb 2018. When it was booking due to technical error problem, the ticket booking was cancelled and the amount of rs.360 has been deducted. And the booking was cancelled. I got the message stating that the refund process is being started and it will be credited to your account within 5-7 days. But still it was not refunded. Kindly do the needful.

Ref id is protected

Thank you

Mar 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

Ixigo Customer Care's response Hi,

Greetings form ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

For any further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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D

Dharmarajan K

from Ludhiana, Punjab

Feb 26, 2018

I am im ndian army duty related no leave

status of my refund - Comment #3018134 - Image #0

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Address: 226028

Website: Ixigo.com

Date of message of refund: 08 Dec. 2017
Booking id:IXITR[protected]
Refund amount: 3498/-
I booked a ticket from somnath to jabalpur.Ticket was not booked and ixigo claimed that refund will be initiated within 10 days but refund did not came since 2.5 months.
I want to sue this company in consumer court for not refunding and also giving misleading messages.

+1 photos

Mar 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2018

Ixigo Customer Care's response Hi Satyarth,

Greetings from ixigo!

We would like to inform you that refund is already bee initiated from our end. We have sent all the relevant information to your mail id [protected]@gmail.com.

For any further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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An extremely faulty flight booking system, causing several transaction failures and long time for refunding the amount. Highly disappointed by the website ‘ixigo’!!!

I had booked a flight from london to delhi on ixigo on 18th feb 2018 (Qatar airlines) - however, an error occurred in the booking and the transaction was done. I have not yet received the refund. I tried re booking the same flight through another bank account and this happened again - resulting in a loss of about ₹80000.

This should be treated as a case of fraud and needs escalation asap!!

+1 photos

Mar 24, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Feb 13, 2018

sitaram Rajak's response Pls. Generate my e -tickets

Verified Support

Feb 21, 2018

Ixigo Customer Care's response Hi Ashima,

Greetings from ixigo

We'd like to inform you that your booking under Trip Id reflects as failed & hence, ticket could not be issued by your service provider Sastiticket. However, please be assured that your amount is completely safe & has been already refunded. It will reflect in your account in 3-7 working days depending on your bank. Our team has also replied to your e-mail with all the details. For any assistance, you can call on[protected].

Thanks for your cooperation!

Regards,
Team ixigo

Feb 25, 2018

Updated by ashima23 Ixigo Team,

The amount is still not refunded- its been 7 days!!

Mar 01, 2018

Updated by ashima23 This is utterly disappointing on behalf of the entire team of Ixigo, I have still not recieved the refund and it has been more that 10 days.

I was told to wait till thursday and it is thursday evening in London.

I do not want anymore ETA, I want the refund asap, else I will have to escalate this further.

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S

sitaram Rajak

from Morjim, Goa

Feb 20, 2018

Dear sir/madam.

I have booked one ticket from ranchi to mumbai dated 27 mar 17. payment had debited from bank but e-ticket is still not generated.

But provide me tickets ASAP.

Thanks Regards.

Sitaram Rajak
[protected]

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M

merchant mehboob

from Bengaluru, Karnataka

Feb 20, 2018

I have book ticket 2nd Feb 18 looking was can't go thru kochi to Bangalore anoint was 650 it is over 10 days and haven't focused my rifund

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A

ashima23

Feb 25, 2018

Ixigo team,

It has been 7 days and the amount has not been received!

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Sir,
I booked a ticket for 16th febuary 2018 from Ahmedabad to morbi at KYQ GIMB EXPRESS, train number 15668. The tickets were confirmed. But due to more than 3 hours of delaying. I tried to cancel all of my tickets from ixigo because it was not directly booked from irctc. The cancellation process showed "cancelation process is not permitted after the journey date." but the train was already late 4 to 5 hours and reaching time ~22:17 on 16th february 2018 to the boarding station ahmedabad. Tdr file is also not being processed because of the same issue.
Kindly do revert back as soon as possible!
Thank you!

+2 photos

Mar 22, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Ixigo Customer Care's response Hi Mehul,

Greetings from ixigo!

Hopefully your issue has been addressed.

For any further query please write to us at [protected]@ixigo.com

Regards,
Team ixigo

Mar 15, 2018

Updated by mehul patel1 I did not get any refund eventhough TDR accepted on IRCTC website. Ixigo has not refunded my money.

Hello.. i had booked irctc train ticket (RS 340) through ixigo whose pnr no. [protected] journey was from ahmedabad to morbi on 14/02/2018., however train was more than three hours late and i had not do my journey and filed TDR on[protected]. TDR accepted on irctc website and status is also positive. TDR result show status like "CR Registered". however money has not been refunded by ixigo. please refund the money. train ticket information is given in photo attached.

- mehul patel
mobile no. [protected]
[protected]

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M

Muralimohan g

from Bengaluru, Karnataka

Feb 20, 2018

Transaction number: IGACXDGFU6
Amount is deducted but not received any benefits.

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Address: Kolkata, West Bengal, 700050

My issue still not resolved, searched for 17th feb flight from del-ccu
Whereas when it got redirected to the concerned booking partner easemytrip
Then it got routed to17th mar and payment was debited.

Neither easemytrip nor the airlines (Indigo) helped me in that instance.
They were charging more to do a date change. This was so insane. I have
Deleted the app of ixigo.

Regards
Sandeep chaturvedi

Mar 20, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2018

Ixigo Customer Care's response Hi Sandeep,

Greetings from ixigo

We're not able to find your booking details. Kindly send us a brief query of your concern along with the Trip Id at [protected]@ixigo.com. It will help us to assist you better.

We'll look forward to hear from you

Regards,
Team ixigo

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IndiGo Customer Care

from Delhi, Delhi

Feb 17, 2018

Hi, Sandeep.

Thank you for writing to us.

As checked with reference to your concern, you were in touch with our customer service team on 7th Feb just after the booking made by you and our team had suggested as a one-time goodwill gesture, to make a new booking and we will waive-off our change fees for the previous booking and this was for within 24 hours only. However, there was no response from your end after that. As of now, this booking stands confirmed with us for 17th March and we look forward to welcoming you on board.

Regards,
Team IndiGo

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Please refund my money krishna kumar age 28 years [protected] email id krishna.[protected]@gmail.com user id heena2753 fromDEE to BGS delhi s rohilla to begusarai

Your Delhi - Begu Sarai train booking could not be confirmed. Refund of Rs.495 has been deducted
Krishna kumar age28 years mob [protected] Emil.id krishna.[protected]@gmail.com
Booking Id: IXITR[protected]
Train Name: Mahananda Express
Date of Journey:[protected]

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Ixigo Customer Care's response Hi Krishna,

Greetings from ixigo!

Your refund has already been initiated and shall be credited to your account in another 2 to 3 working days.

For any further query please write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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K

kashishnano

from Dehra Dun, Uttarakhand

Feb 20, 2018

Send me complete information when I'll get my refunded amount from the given pnr- [protected]

my money refund me - Comment #3011945 - Image #0

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Address: Moradabad, Uttar Pradesh, 244001

Website: ixigo

Sir,
I booked a ticket for 10th febuary 2018 from lucknow (Lko) to moradabad (Mb) at abadh assam exp. Train no.-15909. The tickets were confirmed. But due to more than 3 hours of delaying. I tried to cancel all of my tickets from ixigo because it was not directly booked from irctc. The cancellation process showed "cancelation process is not permitted after the journey date." but the train was already late and reaching time 14:58 on 11th febuary 2018 to the boarding station lucknow. Tdr file is also not being processed because of the same issue.
Kindly do revert back as soon as possible!
Thank you!

+1 photos

Mar 18, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2018

Ixigo Customer Care's response Hi Hemant,

Greetings from ixigo!

Sincere apologise for the trouble caused. We have got this checked and will be refunding the amount to your source account in 5 to 7 working days.

For any further queries you can always write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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S

subramaniansony

from Kovilpatti, Tamil Nadu

Feb 14, 2018

I booked the train ticket through ixigo web
the pnr numbers are
[protected]
[protected]
[protected]
the tickets are not confirmed .

how i cancel the ticket ?
please help me.

p.subramanian

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Website: www.ixigo.com

I booked a sleeper train ticket through ixigo on 23 jan 2018. While booking, it redirected to irctc web page and using my irctc account i booked the ticket. It's amounted of 260 inr. But unfortunately i want to postpone my trip and i had cancelled my train ticket booked through ixigo on 24 jan 2018. But the refund amount of rs.200 is not refunded yet. While i go to the irctc page they says that the ticket was not booked through irctc and it cannot be refunded. I informed this problem to ixigo and they said that they will refund the amount within 5-7 days. But no action was from there after 7 days, and i didn't get my money yet.

Feb 9, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We hope your concern has been resolved.

For any further assistance you can directly write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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K

Krishna39912042

from Noida, Uttar Pradesh

Feb 19, 2018

Sir please refund my money my account email id krishna.[protected]@gmail.com From DEE to BGS train mahamana exp 25 February 2018 Krishna kumar age28 year male

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Address: Gurgaon, Haryana, 122009

Website: Ixigo

I booked the train ticket through this app and my pnr no is [protected] for a journey from calicut to ernakulam jn for a journey on 10th february, 2018.
Now unfortunately i need to cancell the booking of some exigency in the family.
It is frustating to not being able to cancel the booking on this app.
App was quite about this at the time of booking and now i am am getting no clue as to what to do.

Regret i used this app.

Mar 12, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

Ixigo Customer Care's response Hi Vijay,

Greetings from ixigo!

Hopefully your query has been resolved.

For any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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J

Jeysel55

from Ranchi, Jharkhand

Feb 13, 2018

I booked two tickets through this app in ICRTC to travel on 26.03.2018from Tutucorin to Chennai .The tickets were booked on 07.02.2018.Amounts deductedfrom my account and shown as failure for tickets.But it is not reflected in refund status in ICRTC.The amount deducted was Rs.1655/-

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Website: www.ixigo.com

My name is radhakrishnan, and i am from kerala. I had booked a train ticket through ixigo.com mobile app on 20th december 2018. But it got cancelled as i enter a wrong password. The cash was deducted but booking was not done. I got an sms from ixigo saying that my cash will be refunded within 7 days. But even after 45 days, they have not given my money back. I had contacted their customer care several times, but they are repeatedly saying that they have already processed my refund but never given me any proof for that. Their customer care people are very rude and disconnecting my calls without completing the conversation. Normally i book through paytm and their services has been excellent.in case of cancellation they used to give me refund immediately. Kindly do the needful to take action against them and get my refund. Thank you very much

Mar 9, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

Ixigo Customer Care's response Hi Mohan,

Greetings from ixigo!

Hopefully your query has been resolved.

For any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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R

Radhakrishnan Kalparambil

from Aluva, Kerala

Feb 6, 2018

My complaint is not yet resolved. No refund yet. Please do something

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D

Dinu Yadav

from Amritsar, Punjab

Feb 13, 2018

Sir I have book my train ticket from your app during my booking the ticket was not booked and nd I didn't get any booking information and my money get deducted two times from my account..sir plzzz resolve my problem the money amount is 3250.sir plzzz refund my rupee.. because i have no money .

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I was booked ticket through ixigo on 18/01/2018 from thrissur to trivandrum on trivandrum mai for28/02/2018.But some technical error I was not completed it and my cash of Rs.450(225+225) was deducted from my account. A message got from ixigo that refund for your failed train booking will be credited to your account within ten working days.But no amount was refunded until yesterday.please consider my mail and refund my money back as early as possible

+3 photos

Mar 5, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2018

Ixigo Customer Care's response Hi Santosh,

Greetings from ixigo

We'd like to inform you that your refunds have been already processed on 18th Jan and should reflect in our account in 10 working days depending on your bank. Our team has also sent the refund transaction numbers through which you can track the amount with your bank.

Feel free to write to [protected]@ixigo.com if you need any other assistance!

Regards,
Team ixigo

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Address: Chennai, Tamil Nadu, 600010

Website: ixigo

Dear sir,
I have booked train ticket chennai to ambur. I have cancelled it at 16/1/2018. Still i am not get any refund from ixigo. I have tried feed back and complaint sites of your mail but no one bothered about this.
That ticket was refunded by irctc. Still i am not get any refund. Kindly refund my money to my account. My reference id-[protected]

Mar 17, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We're unable to find any details with the given information. Kindly send us a brief query of your concern along with the Trip Id at [protected]@ixigo.com. It will help us to assist you better.

Thanks for your cooperation!

Regards,
Team ixigo

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Address: 412308

Website: ixigo

I was about to book my ticket from pune to delhi. On putting the promo code, the transaction failed multiple times and i was not able to do the transaction.

Finally i was able to book when i tried without promo code and other card.

Later i found that amount was deducted from my first failed transaction also.

I even had to face a loss of time and also of not using promo code.

If promo code was not working, i could have used goibibo or makemytrip. At least they have a smooth transaction process.

Highly disappointed as a new user.

Please do the needful.

Regaards,
Shashank shehkar

Feb 25, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

Ixigo Customer Care's response Hi Shashank,

Greetings from ixigo

We're really sorry to hear about the issues you have had to face. Kindly send us a brief query of your concern along with the Trip Id at [protected]@ixigo.com. Our team will fix the issue quickly.

Thanks for your cooperation!

Regards,
Team ixigo

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Hello
I tried to book a ticket of air india from chandigarh to pune on 21/01/2018. The flight number was ai813 and the departure date was 28/03/2018. The required money ₹4092 was deducted from my bank account but i did not get any ticket or confirmation from either ixigo app or air india. Please look forward to this problem because it is really freaking me out.
P. S. I had tried ixigo for first time and if this issue is not resolved immediately then i won't be able to use this app for next time. Thank you

Feb 22, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2018

Ixigo Customer Care's response Hi Pranav,

Greetings from ixigo

We are unable to find any details of your booking. Kindly send us a brief query of your concern via the Feedback option in left app menu. It will help us to address your concern quickly.

We're looking forward to hear from you.

Regards,
Team ixigo

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J

Jagdeep Vasier

from Jabalpur, Madhya Pradesh

Feb 1, 2018

I have booked ticket through ixigo app on 28/01/2018. There is confirmation regarding ticket booked received .
Payment done through my friends debit card, money debited from bank account. Till dated no refund is received. Please do the need full.

money deducted from the account but tickets have not been booked - Comment #2991065 - Image #0

money deducted from the account but tickets have not been booked - Comment #2991065 - Image #1

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Address: 496001

Dear ixigo team

1. I booked a ticket for 04 person in train no 12442, rajdhani exp for 31 dec 2017 vide
Pnr - [protected]
Transaction id - [protected]

2. Subsequently i cancelled the above ticket on 31 dec vide cancellation id - [protected] and an amount of rs 1915 refund was initiated

3. It was mailed to me that refund of rs 1915.00 will be refunded in 10 days.
br...

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12 Comments

Address: Vizianagaram, Andhra Pradesh, 535002

Website: www.consumercomplaints.in

I have booked a ticket in ixigo app which is redirect to my irctc account and it gone well. But unfortunately i have another schedule so i cancelled that train ticket successfully. Later i have received a message from ixigo that the amount is refund to your account with in 10 days sounds good. But i have received another message from irctc like please collect your refund amount from agent. Is this ixigo is an agent? I have booked my train ticket by using my debit card. Is ixigo transfer refund amount to my card?

Feb 24, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi Vinay,

Greetings from ixigo!

Since you have booked your ticket through ixigo it will be credited from our end in 10 days.

Regards,
Team ixigo

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Address: Kolkata, West Bengal

Website: ixigo.com

This is to notify you that i tried booking two tickets from bhubaneshwar to howrah and the moment i made the payment the page went off leaving me with no options of putting the password. Although the tickets weren't booked, my money amounting to rs.308 got deducted. This is not a process to run an application when you don't have proper procedure.
Kindly let me know how soon will it be refunded and if you want to run your app successfully, provide a customer care number and solve the problems to avoid such hassles.

For your reference,

Booking id: ixitr[protected]
Train name: bbs jan shatabdi
Date of journey:[protected]

Feb 21, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2018

Ixigo Customer Care's response Hi Somapriya,

Greetings from ixigo!

Kindly share the booking details so that we can get this checked and update you at the earliest.

For any further assistance, you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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P

prashantsri2002

from Ahmedabad, Gujarat

Jan 15, 2018

I have booked flight ticket from Mumbai to Raipur today i.e.15/01/2018 by ixigo apps. As soon as the payment made by me and money deducted from my accounts the site got off and i didnt got ticket.So Plz help me about this. my contact no.[protected]

money deducted but train tickets not booked - Comment #2974526 - Image #0

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Address: Bangalore, Karnataka

Hi good morning.

I have booked train ticket on 17/12/2017 from ixigo app and money was paid rs of 720 due to exceed of time the ticket was not booked and i received a msg saying (Victor, sorry booking for your yresvantpur jn to raichur train with booking id: ixitr[protected] was not confirmed refund of rs 720 has been initiated and will be credited to your account within 10 working days.

Its been more than 20 days still i didnt get my money back i request you to do the needfull thank you.

Feb 24, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi Vicky,

Greetings from ixigo!

As per your discussion with our team your query has been resolved.

For any further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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P

Prayul73

from Mumbai, Maharashtra

Jan 12, 2018

Dear sir
Deduct my money but ticket are cancelled
Plz refund money in this acoount

train ticket booking - Comment #2972503 - Image #0

train ticket booking - Comment #2972503 - Image #1

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R

Rajeshmahto

from Raipur, Chhattisgarh

Jan 21, 2018

Ixigo — train ticket booking

Hi good evening Sir.

I have booked train ticket on 18/1/2018 from ixigo app and money was paid Rs1248 due to exceed of time the ticket was not booked and i received a msg saying (Rajesh sorry booking for your Chennai central jn to tata nagar train with booking id: IXITR[protected] was not confirmed refund of Rs1248 has been initiated and will be credited to your account within 10 working days.

train ticket booking - Comment #2980103 - Image #0

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Address: Salem, Tamil Nadu, 636006

Website: www.ixigo.com

I have booked train tickets from chennai mas to salem.. Since there was a change in the plan and the tickets were not confirmed and it was in waiting list, so i have cancelled my tickets and i got a message that i should get the refund from the agent, but i don't know who is the agent can you please explain about this... And the amount is huge around 1100 should be refunded to me... Please explain me about this... My number is [protected]

+2 photos

Feb 17, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Jan 08, 2018

Hilal Malik's response An amount of Rs.3, 892.00 has been debited from A/C no. XXXX6571 for an online payment done using HDFC Bank NetBanking. Exclusive offer http://bit.ly/2eN7UNz

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi Barath,

Greetings from ixigo!

Your refund is already been initiated and the amount will be credited back to your source account in 5 to 7 working days.

For further assistance you can write to us at [protected]@ixigo.com

Regards,
Team ixigo

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C

chandresh rathore

from Alampur, Telangana

Jan 12, 2018

I have booked a railway ticket from bangalure to kacheguda and it was not done but later on my money is deducted from my account having transition details as [protected]IGACRATYW5 ...please resolve this issue and return my money back.

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H

Hilal Malik

from Ambala, Haryana

Jan 16, 2018

Not tickets book but payment desecrated. 1. Masrat Jan
2. Mahira Hilal

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H

Hariom Shishodia

from Sheoganj, Rajasthan

Mar 9, 2018

Hii,
I have booked Lucknow to hapur 2 bus ticket by ixigo name hariom shishodia and preeti shishodia by jagdamba tourism Lucknow on 28 February'18 at 11:00 pm. I was called 10:50 to 11:30 pm in jagdamba tourism but there was ingage call after then picked my call and give operator number but operator side no response.
So return my money a.s.a.p its jagdamba tourism falt not me.I was already mailed ixigo.
Regards,
Hariom shishodia
[protected].

refund regarding - Comment #3032844 - Image #0

refund regarding - Comment #3032844 - Image #1

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Address: New Delhi, Delhi, 110027

Sir,
I booked a ticket for 9th january 2018 from bhadohi (Boy) to anand vihar terminal (Anvt) at bsb garib rath train no.-22407. The tickets were confirmed. But due to 3 hours of delaying. I tried to cancel all of my tickets from ixigo because it was not directly booked from irctc. The cancellation process showed "cancelation process is not permitted after the journey date." but the train was already late and reached at 00:44 i. E. 10th january 2018 to the boarding station bhadohi. Tdr file is also not being processed because of the same issue.
Kindly do revert back as soon as possible!
Thank you!

Feb 17, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi Zayaf,

Greetings from ixigo!

Kindly share the booking details with us at [protected]@ixigo.com so that we can assist you better.

For any further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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S

Solman Raj

from Noida, Uttar Pradesh

Jan 10, 2018

Hi

My name is solman i have online flight booking for two tickets.Till now i didnt get any cash back for that tickets.Can you please check it. And make cashback avaliable in my wallet

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