Jeeves Consumer Services Complaints & Reviews

Hi there,

This is regarding my thomson 55 inch led tv with "order id: od[protected]" i have received more than 15+ calls and more than 20+ reschedule messages from jeeves service without any notice they could not able to solve my issue behalf of that they have cancelled my ticket due to not picking the call only once (I may be in meeting), when i pick the call what have they done? I have received the calls many times but nothing has happened, again they have raised a new ticket. After buying this tv i'm facing motherboard issue within two months, initially the technician said its a software issue later he is saying its a motherboard issue and the technicians behaviour is so rude, today i and jeevies customer care team leader and jeevies technician had a conference call even the customer care team leader have seen how rude the technicians are, i never expected this kind of service from thomson because i'm getting tourcher from jeevies service and their unskilled technicians. I never saw this kind of pathetic service before.

1. Technicians are soooooooo rude
2. Unskilled technicians
3. False information providing by the jeevies service and their technicians.
4. Getting tourcher by jeevies customer care and their technicians.
5. Pathetic service by jeevies.
6. Before solving the previous issue they have raised new ticket.

Here are the technicians who speaking sooo rudely.

"dear customer, jeeves engineer harsha vardhan reddy [protected] will call you to fix an appointment. To reschedule your service kindly click on www.jeeves.co.in/track/9J23-35424KURSCS-0717613 if satisfied with service, enter 7030 at time of case closure else enter"0".

Appointment rescheduled: dear customer, as discussed we have rescheduled service of your ticket id 9j23-35424kurscs-0717613 to[protected]. Kindly give us a missed call on [protected] if you need to change this.

"one more technicians yeghandhar [protected] ".

From flipkart purchased mobile phone (Asus zenfone max pro m1) with that complete mobile protection plan for 1 year.

I received my mobile on 22th october 2018 but i was given protection plan which is expiring by 19th october 2019.

Plan number: jppoffk654082.

On 19th october 2019 my phone fell down and my display got damaged and earphone jack also not functioning. Immediately i checked flipkart...

My onida tv purchased with extended warranty from flipkart dated sep 26, 2018 to sep 25, 2020 - policy jppoffk147965.
Kindly call me as soon as possible to rectify my tv which is not working since 01.09.2019 i am awaiting a quick response from your team. Flipkart order id - order id: od[protected], order date:[protected], invoice date:[protected], imei/serial no 43fis#17i04#011372, model - onida 109.22cm (43 inch)
Full hd led smart tv - tvseurhggftaykrg; invoice number # fabbmw[protected]

I have purchased a mi tv from flipkart which was delivered on 24th oct 19 and the installation was confirmed by the sms i received stating "installation and demo scheduled: installation and demo for mi led smart tv 4x 108 cm (43) with order id od[protected] has been scheduled with jeeves consumer services private limited. Your service request number for the same is finm-3vrbd9-qy214w-ylbnlk-g02e0bf and will be done on saturday, oct 26, 2019. You can now change the date by clicking http://fkrt.it/bn2XgcNNNN". Today on seeing the amount of negative reviews for jeeves goa centre which unanimously stated that the service centre is pathetic and installations are never done on time. So right from morning 9 a. M i have been calling the customer care centre continuously to make sure that a engineer is assigned for my case and the installation ia done today without fail. However till now not even an engineer has been assigned for my case and on calling the customer service executive at around 2.30 and asking her to transfer my call to a senior executive she very casually says senior executive cannot speak to me, all are busy and on telling her ro inform them to call me once they are free even after 30mins i still haven't received a call. This kind of service is pathetic. After reading all the reviews about jeeves goa the conclusion is unanimous that their service at least in goa is pathetic.

Also flipkart needs to make sure their service partners are up to the mark as it also reflects poorly on flipkart's service.
My flipkart order id is od[protected].

Sent items
Write
Fw: reg installation of mi tv
"clayton dcosta" to you & 3 other (S)
Sat, 26 oct 2019 22:21:09

Inspite of continuous followup i still do not receive any satisfactory response. At 5.30 i receive a message stating that the installation has been postponed to 27th october. This is just disgusting. On calling your customer support for the nth number of time and speaking to "mr. Syed dzeema" who smacked of arrogance. He even had the audacity to tell me that if i do not disconnect the call he will disconnect the call and this is exactly what he did. This guy needs to be sacked immediately for he doesn't fit the service industry.

So to summarize the day im told at 9am that the installation setup will be done by the backend team by 10 am. When i call at 10 i am told the backend team will start operations by 11 and an engineer will be fixed by 11.30am. At 12 still no engineer is alloted. Again at 12.30 on calling the customer executive hamza im told she has "escalated" the issue and an engineer shall be assigned and the installation shall be surely done today by 6 p. M. Even after 4 pm when no engineer was assigned on calling the customer care i was told by megha i am told by her that the engineer will visit for sure by end of the day and that the engineers work till 8pm. However at 5.30 i receive a msg stating that the installation will be done on the 27 instead inspite of my continuous followup.in calling the customer care again at 7 pm i speak to an arrogant executive syed dzeema who tells me to cut the call or he will hangup on me if i dont and that is exactly what he did. Height of customer disservice.

Now again iam told that installation will happen on the 27 which i am absolutely confident will not happen as it is a sunday and also diwali. Pathetic!

Flipkart is equally responsible if not more for this mess as they should check their partners efficiency before partnering with them. Disgusting!

I contacted jeeves for last 2 months and registered my claim every time i contacted them. And whenever i contacted jeeves they says that their back end team will contact me and nobody has contacted me till now. Very,... Poooooor service is provided by jeevsno happy satisfied customer for jeeves my money is wasted by purchasing the complete mobile protection plan from jeeves

I had ordered a wadrobe from flipkart which got delivered on 18th october 2019. After that i got a message that it would be installed on 23rd october 2019 but it was not installed on that day. After that i called flipkart customer care and complained for the same... I then got a message that the installation has been rescheduled on 26th october but it is 3 pm in the afternoon but neither have i got a call nor any message regarding installation.br...

I have sent my mobile for repair to jeeves. It has been 10 days but i haven't heard any update from them through call or atleast through mail. Now i am feeling like there is repairs or anything they do they just receive products. Even i tried calling their service number they are saying number doesnot exist and not in service. I have sent them mails but got no reply. Now i am thinking to file a complaint on jeeves

I have raised a claim software & hardwre claim for my mobile protection.
Claim id - iw[protected].

One day i recieved a call from one of the f1 service center associate saying my phone cannot be repaired because they found some internal liquid damage and i have already availed the liquid damage service around 25 days back. The mobile will be send back to me unrepaired.

Its purely service centers responsibility to give proper service when liquid damage happened. Within a month of repair the mobile phone starts showing problems like sensor slow response/ camera and flashlight not working and when i am raising the software & hardware claim for repair, they say it cannot be repaired and they will send back my phone unrepaired.

They are arguing with me that i should have identified the issue within 5 days of repair.

I dropped an email to "[protected]@jeeves.co.in" to register my complain but no response or call back recieved.

I asked them to transfer call to higher authority whom i can explain the issue but they didn't. They kept my mobile for another 2 days. I called the customer support and did enquiry on the status, he said my mobile is getting repaired and it will be shipped back to me next day.

Now i have recieved my mobile today, and it is unrepaired. They did what they wanted to do and now i have to suffer.

Order id: od[protected]
Complain no.- [incident: in[protected]]
I ordered mi tv from flipkart, i was being fooled and cheated at every step.

Firstly the product was delivered late almost took 1 month after putting several complains, then once the product was delivered it is still pending for installation.

Installation was scheduled to jeeves consumer services but the engineer appointed namely vinay singh argued and denied for installation of product, moreover he stated ' you can complain to any damn person i don't care'

Then after putting complain on flipkart customer care, i got a message and email from flipkart that my product has been installed.
It was really unpleasant experience shopping from flipkart and it was not the first time i experienced such difficulty. Stop fooling customers and i am planning to move consumer forum for such unprofessional work.

My vu television's is power failure from last one month but jeeves neither providing service nor replying mails.
Even product is under extended warranty
Don't buy anything online if it is covered under jeeves warranty. Jeeves take warranty money at initial stage but later no service provides.
They just make consumer fool on phone stating technician is coming within hour

Regards,
Sajid shaikhbr...

I have ordered for home by nilkamal serra engineered wood dressing table
From flipkart order od[protected], delivered on 19th oct, everyday since then we are getting message that it will be installed on 20-oct, 21-oct, 22-oct, 23-oct and now 24-oct. I called up tollfree at least 10 times but no resolution, today itself we called up 4 times. If the installation is not done today i will return the material.

Registered mobile number is :[protected]/[protected]. My onida smart tv 109 model number: 43fis/2017 screen size 109.22 tv display colors issues looks like tv flash light issues, i raised complaint on october 2nd jeeves taken 7 days to register complaint itself 7th october finally complaint registered 8th october executive captured the photos and went he said with in 1 week issues will resolved. After that no response it almost 1 month, every day even i am calling to jeeves customer care executive not responding properly every time say part pending issues. Wait for few days we will escalate the issues to extend warranty team. No response from extend warranty team. I have plans to complaint pettiation in bangalore civil court or high court.

I got a wardrobe delivered from flipkart on 18/10/19 the the deliveryman said that installation will be done next day but they haven't done till today 22/10/19. I m calling them and they give time till evening and then reschedule it to the next day. They gave a contact no of a person who was responsible to come for installation but he never receive the call and today in the evening is said that i cannot come today you can complain to whomsoever you want to and now i got a message from jeeves that engineer was unable to reach you.in the evening the customer care executive told us that some other person will come and installation will be done today itself and later i got this type of message saying the executive was unable to reach you in spite of telling them that i call to the concern engineer whose number was given by you and said he won't come today as well. I am tired requesting them to come and install it but they hasn't given any solution for this

Mi tv motherboard issue not resolved for more than a month. I reported to jeeves on 19th september, the tech came home and said that mother board need to be replaced. He said that it will take a week for the replacement part to arrive. I called jeeves customer multiple times they keep saying that its a part pending case.

L1 used to say part pending case and no supervisor available to transfer.
If i be on call for more than an hour they will transfer it to senior person

Senior person will say that they will escalate to ew team and the team will email or contact me before eod.

Spending more than one hour to speak to a senior person on alternate days with no resolution

Last person i spoke was melwin (Senior person) who said that there is no managers to speak to customers. I waited for about 1 hour and 30 mins to speak to a manager but till the end he kept saying that no manager is available to escalate or transfer my call. And i will be receiving the email from the concerned team. This happened yesterday and till now i have not received any emails.

Jeeves does'nt have a manager to speak to the customer or managers are not willing to speak to the customers who pays them the salary.

Till date the issue is not resolved and i have not received any email or any calls.

Is there any way i could get help from someone to get this issue fixed.

Order id: od[protected]
Extended warranty 2 year by flipkart protect
Extended warranty fsn: ewnf35ujghzceqzc
Hsn/sac: 998599

My registered mobile no is [protected]. I have requested for screen replacement. On 15th october, i submitted my documents. On 16th oct, i paid 500 ₹ service charge. After that my mobile should pick up in 3-5 business days. It's more then 5 days still no one came for pick-up my phone. This is how you provide service to the customer??. I am travelling on 25th oct. Send your service exicutive for picking my mobile in next two days.
If you are not able to work on time then don't give such timeline. Make it as fast as possible.

I bought a new tv from flipkart, they provide jeeves to install my tv,
Tv delivered at 17th oct 5day has passed
5days due to return if it damage
But no one attended for installation
And i'm receiving sms from jeeves

Dear customer,
We have rescheduled installation of thomson led tv (40th1000) (Case id: fint-3s2k9x-ydt9uy-0rpo31-lnh32uc) to[protected].
For any further assistance, please give a missed call on [protected].
-jeeves

I purchased a redmi note 7 pro handset from flipkart and seller was jeeves consumer services and i have faced worsed service and inconvenience by them ever in my life! The set was faulty in many aspects and i did a replacement request and i had to go through serveral steps instructed by flipkatt, after that jeeves company sent some 'technician' and then reported that my issue was resolved which was actually not happened! This company is completely non-cooperating and misguiding, they are trying to not replace my product by making false resolve report! I want my demand fulfilled and also want to take legal step against this cheating company!

Handset submitted to your jeeves consumer service on 30.09.2019, till date your team in call centre says handset repaired on 13.10.2019 & waiting for courier pickup, i have written several mails to your escalation matrix still not getting proper response when will i get my handset back its already 21days over & still not sure when i get the repaired handset back to me.

Flipkart extended warranty certificate no. Jppoffk215665

I lost all the hopes from the jeeves & finally approaching the consumer forum to get my issue resolved.

With regards,
Niranjan t v

I purchased a panasonic tv from flipkart with 2 years extended jeeves warranty. Recently, after an year o[censored]sage, the tv stopped switching on. I raised a complaint with jeeves on 2nd sep, 2019 and a engineer visited on 5th sep, 2019. He told me that within 15 days the defective motherboard will be replaced. I have been following up with jeeves since 20th sep, 2019 and they say to wait to 1-2 days as the issue is still in part pending status. The extended warranty document says that they will replace the item if it is not fixed within 30 days. Here it has been more that 1.5 months now and after following up like more than 20 times, the issue is still not resolved. Even raised an issue with flipkart, they are also not helping. I have all the related documents with me. Jeeves are such a fraud and flipkart is supporting it

Greetings of the day
Dear sir/madam i have sent my asus mobile with claim id: ad[protected] it was received by you on 5 oct 2019. On 14 oct 2019 i checked my status by calling to your customer care support they said that it is repaired & in testing process. On 19 oct 2019 again they saying that it is still in repair progress. What should i do now