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Jeeves Consumer Services Complaints & Reviews

www.jeeves.co.in

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Updated: Apr 18, 2025

Complaints 1632

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191

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1441

So far, so good. Jeeves Consumer Services is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Jeeves Consumer Services will keep up the work and continue to help more customers with their concerns even better 🤝

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Jeeves Consumer Services reviews & complaints page 72

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Address: New Delhi, Delhi

Fraud alert: my mobile redmi note 7s was liquid damaged and i asked them on 21st of july to pickup my phone... I paid 500 bucks extra when they asked.. It was picked up on 30th of july and i got a message that your mobile is received and we will repair and deliver it to you within 10 business days.. Today is 23rd day.. And they are saying all kinds of stories.. I am vexed by calling them daily.. I even asked for my mobile back in whatever...

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Address: #L-169, 6th sector, 13th Cross, Next to Bhagawathi Hospital, 150ft Ring Road, HSR Layout, Bangalore, Karnataka, 560102

Extended warranty plan jppoffk203528

On 22nd july, i registered a repair complaint call no: jokh[protected].

On 24th july, mobile was collected by blue dart awb: [protected].

On 2nd august, when i spoke to jeeves customer care executive regarding the status. I was told, mobile is under observation.

On 7th august, when i spoke to jeeves customer care executive (Vikas) regarding...

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I called jeeves customer care atleast 6 7 times and emailed them around 5-10 times but there is no update from them regarding my phone pick-up.

Every time i call they mention there is some technical difficulty which is wiered as i do not understand how there can be technical difficulty for 1 whole month. And every time they assured me thaat within 48 hours my phone pick up will be done but it never happened.

I...

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I am suing this company for fraud and harassment. It's been 4 months and they never picked up my phone. I have a dead phone for 4 months.

Plan id - jppoffk391923

No one is helping me in this company. I call them every day but no response. If anyone facing the same issue please email me. We will all together sue this fraud company.

First, they should start firing their lair agents....

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I bought asus zenfone max pro m1 (6gb ram 64gb rom) from flipkart with one year protection plan. So when i got my screen damaged i called jeeves and paid 500 rupees and then handed over my phone for repair on 26th july. Now it has been 23 days still i didn't get my mobile back. Each time when i called to customer service, they are telling you will get your device with in 3days like that. Even i sent many mails but no use. Kindly look into...

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Address: Mumbai City, Maharashtra

Hi,

Policy # jppoffk222431

Is there any one who can attend to my case. I feel you guys (Jeeves) are very irresponsible towards attending complaints. The worst pathetic service offered.
You have failed in all aspects of your extended warranty agreement terms and conditions. Jeeves csr should learn their agreement poilcy.

My mobile was picked up on 12th july 2019.
15th july it was...

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Address: 533101

I have already raised claim on my plan id-jppoffk1145602,
Also, i have already paid 500 processing fee on 5th july 2019 and my mobile picked up on 19th july but i didn't received my mobile back you are promised 15 days for repair but where is my mobile today is 41 day,
My claim id is - ad[protected]
Waiting from their side, no response since last 41 days,
I am called on their helpline number 10 times
Also,...

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Address: L169, 6th sector, 13th cross, 150ft ring road, HSR Layout, 560102

Due to accidental damage of my phone asus zenfone 5z on 7th june'19, raised claim as per cmp of jeeves bought along with phone from flipkart (Policy no jppoffk935535). Phone was picked on 10thjune and got it back by 5th july but wasn't completely repaired, its camera wasn't functioning properly.
So sent it back on 10th july and as per policy of jeeves was told that will get phone back within 10days.
But even after...

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Address: Vadodara, Gujarat, 390023

I have already RAISED CLAIM ON MY PLAN ID-JPPOFFK498567,
Also, I have already paid 500 Processing fee,
My claim id is - AD[protected]
Waiting from their side, No response since last 13 days,
I am calling on their helpline number 5 times in a day, Every time they put my call on hold.
Also, I dropped one mail on their helpline email id.
Please do the needful...

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Address: Shanti Bagh , New Karim Gunj Gaya, Gaya, Bihar, 823001

Ticket id 9h1ewgysc[protected]

It is regarding the extended warranty of my haeir fridge which was taken from flipkart and the service provider is jeeves. Under above mentioned ticket id my complaint was registered for replacement of a faulty part and from last 20 days am following up for the same but unable to get a solution and even the company is responding positively. Kindly help me out. Very pathetic and unsatisfactory customer...

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Address: J-4/2 police awash colony modeltown, New Delhi, Delhi, 110009

Name saurabh thakur
Claim id ad[protected]
Plan id jppoffk1253207
Mobile no [protected]
My phone asus zenfone max pro m2 is been taken from me on 24 jun 2019 when ever i call on their services center they always give excuses that they don't have parts, i am very disappointed with services they are affiliated with flipkart and they have no part from past 48 days not digestible. I can never suggest anyone to buy flipkart...

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Address: Guntur, Andhra Pradesh, 522601

Hi,

I purchased jeeves mobile protection plan along with mobile from flipkart. On jul 24th
2019 made a claim to repair my mobile. They asked me to pay 500/- as non refundable amount for the service. I paid the amount and followed all the instructions given by jeeves consumer ltd. They given pickup to bluedart and no one came or called us regarding pickup. After three days got message saying pickup was cancelled. I...

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Address: SADHANPARA, BAHIRGACHHI, North 24 Parganas, West Bengal, 741154

I brought asus zenfone 5z from flipkart with jeeves' full mobile protection policy.
Unfortunately, my device was fallen down in water. So i claimed for liquid damage protection.
So i applied my claim under jeeves' policy by paying inr 1500.
My claim id - ad[protected]
Plan id - jppoffk1648213
Jeeves team picked up my device on 5th jun 2019. It has already passed 36 days.
I called jeeves customers...

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Address: Raigad, Maharashtra

I brought asus zenfone max m1 pro from flipkart with jeeves' full mobile protection policy.
Unfortunately, my device was fallen down from my hand and didn't restart again.
So i applied my claim under jeeves' policy.
Claim id - ad[protected]
Plan id - jppoffk1371826
Jeeves team picked up my device on 14 may 2019.
I called and mail jeeves customers care many times, after one month they told me that...

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Address: Thane, Maharashtra, 401203

My policy number: jppoffk1309676
I have purchased asus zenfone lite l1 with flipkart complete mobile protection plan.
I had 3 issues in my mobile 1. Charging is taking too long (10-12 hours)
2. Mic is not functioning (Calls are getting muted)
3. Speaker volume has reduced.
I had made complaint on 09th july 2019. After 5-7 days, on inquiring they said due to some it reasons your complaint is stuck, you have...

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Address: Na,Delhi, 110092

My refund id is : ad[protected]
Why are jeeves refund only 80% value of device
I don't know anything i want to refund this amount:-
(1) 100%device value
+ (2) rs 199 plan purchase
+ (3) 500 processing fee
+ (4) 11, 300 waste of time, mentality disturb,
Total amount 20, 000.
Otherwise i go in consumer court
Please help me indian consumer complaints forum....

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Address: M7-7, Bhanumati chal., Bangur Nagar, Goregoan West., Above Indian overseas bank., Mumbai City, Maharashtra, 400104

Case. Id. 9f26ewmbscj-9544741.
My kodak tv has been non operational since 25-jun-2019. Post several attempts and cancellation technician finally visited on 04-jul-19 and informed that a board was non functional and need to be replaced. Today more than 30 days later is the 07-aug-2019 i have no update on when my product will be operational. The customer care last informed that my complaint status is "partpending" on 19-jul-2019 post...

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Address: Pune, Maharashtra

Hello, i bought a iphone through flipkart along with the jeeves protection for one year. Due to an unfortunate event i had to sent my phone to jeeves. Now what happend is that this process started around 23rd of may 19, by 1 june i made a payment of another 500 which they that that its under their policy. Since then i had been trying to get my phone back from them, but all they have to say is that someone from backhand team will contact me,...

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Address: Survey, Beltola, Kamrup Metropolitan, Assam, 781028

I have request for return for my phone which i bought from 2gud. As i received a defective phone. So one technician came from jeeves to check out the phone and yes he only confirm that there is a problem with my phone. But then he lied that my phone is working properly and my return request got rejected. The main reason that the technician is taking revenge from me is that he took my imei number which i didn’t know that they need imei to...

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Address: Delhi,noida, 110092

I buy phone from flifkart and buy complete mobile protection. After few days on 8th July in night wash my clothes then mobile fall in water and not work then I call flifkart and give in information my phone is damaged then flifkart suggest use your complete mobile protection then tommor 9th July I call jeeves customer care then register my problem and I do all terms and conditions, after few days 13th july my phone is pickups by bludirt then...

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