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Jet Airways Complaints & Reviews

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Updated: Dec 27, 2023
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So far, so good. Jet Airways is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Jet Airways will keep up the work and continue to help more customers with their concerns even better 🤝
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Tracking not updated for more than 12 days
3
wallet missing at jet airways flight no 9W0529K While travelling from muscat to Thiruvananthapuram on 10-7-2015
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Cyber crime-posting inappropriate pictures of me in instagram

Jet Airways reviews & complaints page 122

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V
vivekssskwt
Jul 24, 2012
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refund from jetairways

Address: Chennai, Tamil Nadu

I travelled in jet airways flight from Chennai to Kuwait on 13/07/2012 and my flight time was at 1325 jet airways (9W488) but before one week of travel I was informed that my flight has been postponed to 1345, and later one day before travel date I was informed that my flight has been preponed to 1135 in jetkonnect (9W2144) and it was very disgusting that the flight has been preponed by 2hrs and again the flight (9W2144) was delayed by around...
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A
ankit sheth1985
from Mumbai, Maharashtra
Jul 23, 2012
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Unsafe act

Address: Mumbai City, Maharashtra

Hello

My FPP no is[protected].My seat no was 36D.
Recently i had travelled from abu dhabi to mumbai on 8th july via 9W584. I had a worst experience interms of saefty of passenger. Few days before i had met with an accident so had got fracture on my legs. I had requested for wheel chair assitant while booking my tickets. I had got best service at Abu dhabi airport and i apprciate it.

We had a worst landing...
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P
PRAVEEN KUMAR RAI84
from Mumbai, Maharashtra
Jul 17, 2012
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Flight not booked but money deducted

Address: Varanasi, Uttar Pradesh

this is Praveen Kumar Rai i have booked my flight S23461 date[protected] from KOLKATA(CCU) TO VARANASI(VNS) and PNR No is --GSODJZ-- and my fund deduct from my ICICI Account --8976 Rs. but i have not get any confirmation from your site and not any SMS. I CALLED[protected] AND a person told me your flight not booked but payment has been deducted.

...
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P
prawalps
from Gurgaon, Haryana
Jul 13, 2012
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Baggage Lost

Address: New Delhi, Delhi

On 21st of June I was travelling from STL, USA to Lucknow, India. My Flight from STL to New York (LGA) and then to Toronto (YYZ) was American Airlines. From Toronto to Abu Dhabi and then to Delhi was Etihad Airline but because of the delay in flight from New York to Toronto I missed the Etihad Flight at Toronto. I called American Airlines and they gave me the Jet Airways flight (9W 0229) from Toronto to Delhi via Brussels of the next day...
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P
PRANJAL BHUSHAN
from Bengaluru, Karnataka
Jul 11, 2012
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Damaged Baggage

I went to Hongkong on 20th june via Jet Airways.I received my new bag damaged..I found handle of that bag was broken..i registered a complaint against it over there..they registered it but no action is taken since then i didnt even receive any call from jet airways..Kindly Look /into This Matter.
Reference No.- BS/06035/9W
Name- Ankur Bansal
Flight/Date- 9W78/20JUN
Tag Number- 9W797951
Brand - VIP(UNDER...
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R
ravikiran Rantu
Jul 8, 2012
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Late issue of Boarding pass

Address: Bangalore, Karnataka

Dear sir/ Mam,

I am Ravikiran Rantu, i was travelling from Banglore to Delhi by Jet connect flight. My flight was at 07:00 am on 04/07/2012 PNR - OUMFMK

. I reached airport by 06:00 am. There was very big quee for getting boarding pass. I had waited for 20 mins in quee then I approched staff to issue boarding pass as may flight was at 07:00am. But rejected and asked me to wait in quee. Jet is operating 3-...
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S
SWATI SUREKA
from Mumbai, Maharashtra
Jul 3, 2012
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food served on board

Address: Mumbai Suburban, Maharashtra

This is in regards wid a complaint made by us regarding the food served on ur flt no 9w 0615 on 12 may .We were travelling for our vacations to gangtok when on our journey to kolkatta, this untoward and discouraging event happened.There were 2 live mosquitoes in ur fruit bowl, to which jetairways crew members also were shocked. they took that bowl from us saying that they need to it for investigations wid taj, their onboard caterers. We had...
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S
shyamjithe
Jul 2, 2012
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Inappropriate Excess baggage charges

Address: Bangalore, Karnataka

Dear Sir,

I am writing this email out of extreme mental stress and financial loss i have faced because of total mis-management and
irresposibility from the Jet airways management.

I travelled from Indian to South Africa(Johannesburg) on 18nth June on South african Airines from Mumbai. Because Jet airways agreed to have a tie up with SA airlines, I decided to take a connection flight from bangalore to...
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S
shoeb habib
from Mumbai, Maharashtra
Jul 1, 2012
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bad cabin crews and delay flight

Address: Mumbai City, Maharashtra

regarding behavior of employee
To,
Jet Airways.
Am an citizen of India i was living at mumbai, on 30 june 2012 with jet konnect flight no 9w-2054 from jaipur to mumbai at 2050hours name shoeb habib seat no 28D but in that flight the a/c was not working and that flight was full with passengers like some just born babies, infants, childrens and many of the femails and also some senior citizens but the pilot knows that...
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A
alokjadhav
Jun 28, 2012
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Ripoff, high penalty, unreasonable prices

Dear Sir,

I was flying on Jet Airways on 27th June 7:55 PM flight from Hong Kong to Mumbai. This was a special flight with very low fares. I paid HKD 4276 including the taxes. But on the day of the flight, i was late by few minutes and Jet airways closed their counter. I understand that in such sitatuions, an airlines will provide me a new option. They did provide me next day's flight but here was their response.
Penalty...
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Sriram Renganathan
from Chennai, Tamil Nadu
Jun 27, 2012
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Lost Boarding Pass

Address: Chennai, Tamil Nadu

Dear Sir

Greetings!

Myself and my colleague travelled on 21st April 2012 to Mumbai from Chennai by Jet Airways for official purpose. We misplaced the boarding passes somewhere. Please get the duplicate boarding passes to submit to our office.

Ticket No[protected]C1 - Raja Elite
Ticket No[protected]C1 - Renganathan Sriram.

Thanks in advance. Pl email the boarding...
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G
Geetanjali2012
from Delhi, Delhi
Jun 18, 2012
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Check in problems and misbehavior of Jet staff

Address: Delhi

Dear Jet Airways Team,

I am writing to you in the capacity of a Jet Airways customer who has been treated by your staff in the most unprofessional and rude manner. I am aware in my professional experience as a Corporate Communications lead of an esteemed organization, that a majority of such customer plight emails are ignored and junked. I still feel compelled by my experience to report this incident ahead of any action that...
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R
radhakicha
from Mumbai, Maharashtra
Jun 14, 2012
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Uncomfortable seats

Address: Thane, Maharashtra

I refer to my travel on 7th June 2012 by Jet Air Pnr EJOXKH. The flight 9W120 was quite satisfactory, but the onward flight 9W5305 was very unpleasant.
The main grievances are:
a) The seats allotted to us 41F and 41 G were very uncomfortable. The arm rest separating these seats were fixed type making our seating all the more uncomfortable.
b) These seats were 4 in a row whereas those in row 40 were 5 in a row. The problem...
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R
rashmivbhat
Jun 12, 2012
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Made us wt for almost a day with pathetic response

Address: Delhi

2 o[censored]s travelling from chennail to Kathmandu. One o[censored]s lost Passport, airways don't bother to help a bit even for exit... And on top of it when we found the tickets after waiting 8 hours in airport, they dint bother even to reschedule the travel, they made us wait for another 5 hours...there were 8 people in ticketing, but mo one interested to check for ticket availability, and give tickets.... These people r not even aware if we hav...
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H
Hansa Java
Jun 2, 2012
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flight miss-connection / missing baggage

Address: Maharashtra

I am shocked to see this type of service level of Jet Airways !!! My luggage has been misplaced by Jet Airways & instead of helping me recover my luggage, they are shifting responsibilities between the Jet Airways Muscat, Oman office & the Jet Airways, Mumbai India office !!!
Here is the detailed story of my bad experience with the pathetic & irresponsible service of Jet Airways :

1). We had traveled...
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M
minesh_77
Jun 2, 2012
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forced to re purchase ticket

Address: Gujarat

My wife traveling from Mumbai to vadodara on 2nd June 12, with e-ticket. Due to over baggage she missed flight.jet airways not allowed to travel next flight to vadodara.They forced to buy new ticket, its right way to get business? Jet staff is manner less. Can you guide me. What jet did its ok or shall i go through ligules procedure? Manojkumar....
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M
Mankgopo
from Delhi, Delhi
May 27, 2012
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Denial of flight change and denial of my full refund

Address: New Delhi, Delhi

I am MM, an IITD visiting student from University of Cape Town in South Africa. I have booked a return flight from Jet Airways Airline and here are fight details: ticket no (E-ticket[protected]C1/321-322, confirmation no FIQBVM. I have been calling this airline stuff to change my bookings from 30 May to 30 June since my tertiary research work is recently extended till 29 June. None of them could help me except taking me from pillar to...
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R
Rohit Rajagopal
May 17, 2012
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Flight Baggage issues

Address: Andhra Pradesh

I write this to voice the issues I faced on my journey to the US. Following are the details

Name: T. Rajagopal
Date: 1st May, 2012
Flight: Jet Airways-E tkt.no.
Route: Hyderabad-Delhi-Hong Kong- San Francisco

I had booked a return ticket with Jet Airways on the above mentioned route through Yatra.com. The e-ticket clearly mentioned that I was eligible to check-in 2 baggages per passenger....
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R
raksha brahmbhatt
from Mumbai, Maharashtra
May 14, 2012
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delay of baggage

Disgusting service of Jet Airways.......... boarded the flight on 13/05/12 from lucknow to hyderabad at 6 pm via flight no S24243. it has been more than 24 hrs but still have not recvd my baggages. it was my first day to internship nd i was having no clothes to wear what a pathetic service of JET Airways.till now not recvd my luggage can anybody help?????????????????????

Ankur Brahmbhatt
[protected]...
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T
tpns2000
from Dhaulpur, Rajasthan
May 13, 2012
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NON REFUND OF FAILED BOOKING

Address: Uttar Pradesh

Sir,
This is to bring to your notice that I had booked air ticket from Jet airways by net from Pune to Delhi for 12 May 2012.The first time I booked using my ICICI Bank credit card but there was a temporary block and ticket was not generated.The second time I booked from net banking and I got the ticket.To my horror, I have been charged both times an amount of Rs 5693 eachtime.I spoke to your helpdesk at Mumbai and procured the PNR...
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