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Kerala State Electricity Board [KSEB] Complaints & Reviews

www.kseb.in
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Updated: May 1, 2024
Complaints 388
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61
Unresolved
327
So far, so good. Kerala State Electricity Board [KSEB] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Kerala State Electricity Board [KSEB] will keep up the work and continue to help more customers with their concerns even better 🤝
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12
stay wire installed in front my house
12
electric post and stay wire without permission
8
Bill amount paid but status is shown as success on recheck

Kerala State Electricity Board [KSEB] reviews & complaints page 8

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K
Krishnan nadar
from Delhi, Delhi
Dec 27, 2020
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non reversal of e payment amount

Address: Kerala state electricity board

I paid electricity bill of kseb rs.3460 through my pre paid sbi rupay card ×××× ×××× ×××× 7716 on 10 December 2020. The payment failed. But the amount not reversed date. Please take necessary action to reverse the amount at the earliest. My name is Krishnan nadar. My consumer number is[protected]. I complained many times to kseb customer care. They told me the amount will be reversed within 14 days. But that did not happen....
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A
Anupama Vijayakumar
Nov 26, 2020
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My KSEB bill has not been paid

Address: Valiyakattil House , Chingoli

Yesterday I have paid my KSEB bill through online but my money is deducted through my bank account but today morning I got the message from KSEB as the transaction has been failed, no refund was issued..
Customer No:[protected]...
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V
vismaya c
Nov 1, 2020
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Online transaction failed

Kseb bill has paid after due date through online mode. After completing the payment procedure it is showing transaction has failed. Why...
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S
Shyama Mahesh
Oct 28, 2020
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Defective meter

Address: Lilly Bhavan, Thiruvangad, Thalassery.foce

Defective meter device resulting in excessive billing.Though informed the concerned authorities no action is taken so far on the ground of non-availability of meter in stock.When Billing is done when the meter is defective then on each passing of days the current bill is going to rise as billing is done on average basis.Earlier tents were using upstair portion and the total bill amount came to Rs 10000/- during lockdown period.Now the tenent...
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R
Ravikumar53
Oct 22, 2020
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Power disconnected . please reconnect

Address: 'Sahil" , Lane E , Chalakuzhy Road, Pattom, Trivandrum

My consumer number is[protected]
My house "sahil" is situated in Lane E, Chalakuzhy Road, Pattom, Trivandrum.
in spite of three telephone requests, over the last 4 days, no one has come to help connect power
All bills are paid and an advance also has been paid.

regards

P. Ravi Shankar
[protected]...
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M
Muhammed 1231452345235
Oct 20, 2020
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Bill paid but received message as failed

Address: PULINJOLLY HOUSE ERAMALA PO.ORKATTERI

I payed my due electricity bill today through canara bank app and the amount was deducted from my account. Later on, I received a message that the bill payment failed but no refund was issued....
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M
Malavika M B
Sep 30, 2020
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frequent power failures in a day

Dear sir,

May i draw your kind attention to the frequent breakdowns of electricity in our locality and the great inconvenience it causes to the residents! There are failures of electricity several times in a day. Most of the time, power outage lasts for less than a minute. Sometimes, the current is switched off for several hours in a stretch. There is no day noticed with uninterrupted power supply.in this pandemic situation...
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H
hari_dasan
Sep 6, 2020
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street light is not functioning/burning.

Address: NAVAYATH HOUSE KANNIYAMPURAM OTTAPALAM

I n. Haridasan, resident of navayath house, kanniampuram, ottapalam, a consumer no.[protected] which is under the preview of kseb substation, ottapalam, would like to bring to the notice of the following complaint to respective kseb authorities for early favourable action.

That one of the streets light provided near my house is not working/burning since a long period.
Please depute an authorized technical persons...
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D
DRS Moments
Sep 2, 2020
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Stay wire replacement

Whether KSEB will replace the damaged (due to lightning)stay wire or costumer has to buy the new wire for replacement...
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B
biji joshua
Aug 27, 2020
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excess bill - cons. no. 1156185012564.

Address: kaniyaparambil, chunkom. thodupuzha.

During feb, march, april, may, -2020 almost all consumers forced to pay huge bills due to the inability to take reading in correct time. I was explained by k. S. E. B official that the increase is also because of change in billing cycle ie is from odd months to even months, for that reading considered for 2.5 months. But accordingly the telescopic tariff slab is not enhanced. That load is put on consumer. Again this time also the reading...
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O
obn42
Aug 26, 2020
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faulty meters (kseb major section office) vyttila in kochi. cons id 1155561007646

Address: ASHWANI' ' KOLATHERI ROAD, POONITHURA, KOCHI 682038.

I, as obn 42, had already submitted a complaint on KSEB for not attending the complaint registered with them on 5 Aug 2020. They simply acknowledged receipt of the complaints forwarded by you with a remark "The complaint has been resolved " without caring even an iota of responsibility. This was reported to you as an additional response from me against the irresponsible attitude of the KSEB officials. I am now forwarding this as an additional...
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V
Varghese Varghese
Aug 21, 2020
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Online bank payment failed

I have been trying to make a bank transaction to pay off the bill for the month but every time after the whole transaction has been done, I'm directed to transaction failed message. I have tried multiple times but received the same outcome....
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D
Diana Rajamohanan
Aug 19, 2020
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Account debited but payment failed

Address: Kerala

I tried to make an online payment of my electricity bill. Although my account was debited the transaction report from kseb showed failed transaction....
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O
obn42
Aug 8, 2020
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Electricity meter in use

Address: Chairman & Managing Director Sri. N.S. Pillai IA&AS Office Phone Number: 0471-2442125 Mobile Numbe

Consumer no[protected] of vyttil a section office (55561) in ernakulam, kerala is facing a problem of over reading and resulting over billing after installation of a new meter. A comparison of the readings recorded with the old and new meter will establish this fact unambiguously as no extra gadget to produce excessive consumption has been added. Hence this meter needs to be re calibrated by an authorized agency to ascertain its accuracy....
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G
Gopika023
Jul 19, 2020
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Money deducted

I had done an online payment on consumer number[protected]. Rs 549 was was debited from account, but bill payment was not successful...
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S
sivasreesilks pvt ltd.
Jul 6, 2020
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Unexpected bill amounts

Address: CLASSIC JUNCTION, KODUVAYUR, Palakkad -678501

Dear sir/ma'am,
We would like to notify our bills would always be half of the amount, that you specified on the assumed bill amount, so we kindly request you to alter our bills and resend alike our normal bill amount. And we'll be doing the payment, the soonest.
Thanking you,
Sivasree silks pvt ltd....
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K
K. Vilasan
Jul 3, 2020
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over load supply on domestic line cause damage in hose hold equipment.

Address: Chalil House, Mahadevikad P.O, Karthikappally. Con. No. 1155269000768

On 27th june 2020 morning 8.30 overload supply on domestic line happens and it damaged one of my bsnl wifi modem and my refrigerator. We reported the issue on 8.30 am on phone but the department rectify the mistake after 10.30 am. So kindly arrange to compensate to my loss....
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K
krishnakumara
Jun 29, 2020
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Faulty meter and exorbitant bill

I had remitted fees to check the electricity meter of my house consumer no:[protected] on 23.05.2020 and given a complaint regarding the exorbitant bill dated 22.05.2020 for a period jan-may 2020.
Checking meter installed but they reported no problem for the meter in my house. Before disconnecting the checking meter it is their duty to show me the final reading of two meters installed. I am not convinced the way the board did the...
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U
Unnikrishnan Pramila
Jun 26, 2020
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Excess bill amount - Consumer No. 1165312009965 - Palakkad Kalpathy sector - Period April-May 2020

Address: KSEB, Palakkad-Kalpathy Sector, Olavakode

My KSEB bill amount of Rs. 8765/- in Consumer No.[protected] in Palakkad - Kalpathy sector (Bill No.[protected] dt.8/6/2020) is excess of slab-wise calculation.
Actually earlier reading was taken in February, but shown in Bill as 7/4/2020. An amount of Rs.1186/- was paid on 9/4/2020.
The benefits of slab wise calculation may be extended to me and revised amount may be charged.
I have paid the total Rs.8765/-, the...
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R
Rebel MJ
Jun 22, 2020
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excess billing for the consumer number-1166529023649

Address: Joy MJ, Mampallil house, Madakkampoyil,Peringome PO,Kannur dist,Kerala 670307

My average consumption of electricity is 224 units for two months, and after this lock down period i have got a bill amount of 10416 rupees and it shows a consumption of 1418 units for four months. I have filed a complaint with kseb and they send a msg showing that that complaint (Complaint no-[protected]) is rectified without even giving a call....
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