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Konkan Railway Complaints & Reviews

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Updated: Oct 10, 2024

Complaints 156

Resolved

18

Unresolved

138

So far, so good. Konkan Railway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Konkan Railway will keep up the work and continue to help more customers with their concerns even better 🤝

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punctuality of train - always late-

Wash basin tap leakage at Chiplun station Gents waiting room

confirmed tickets

Most useful reviews

madgaon railway parcel office

Use of Marathi Language in Konkan Railway.

Demand of Marathi language in Boards, Announcements, Instructions

Konkan Railway reviews & complaints page 7

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Address: Mumbai City, Maharashtra

mumbai to manglore train number 12133 was fully crowded from people with general class category people...there was'nt even place to walk down to the wash room ..i tried to call the konkan railway helpline number that were provided on this website but as usual none replied its the 3rd time no one has even attended the phone call i kindly requet you to look into the matter thank you...

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Address: Mumbai City, Maharashtra

i have booked ticket for mandvi from dadar to kudal we were 4 ticket all confirm i m a female i can't go upper board to upper seats & so i request TC ( Mr. Anil dabolkar..employee no 48) arrogantly said that i need to adjust by seating only though i told him i m coming from night shift but he refused and allowed 3 more people to seat with me on side seat. and those person's only one ticket was confirmed other was waiting. is it fair behaviour...

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Address: Surat, Gujarat

My Mobile Handset + Rs. 430/- + clothes were stolen in train # 16334, Veraval Express on 12/05/2015. The theft happened between Panvel and Valsad station. we're travelling in S1 coach with PNR # [protected]. please contact [protected] or [protected] or [protected]@essar.com whenever the goods, especially mob handset found. we're living in Surat city....

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Address: Mumbai City, Maharashtra

Platform no1 at Thivim is in a shocking state for commuters. While the concrete slabs are loose and not cemented, the un even surface makes it difficult to wheel trolley bags to the coach. One can imagine the plight of senior citizens as they have to physically carry their luggage as the platform is not suitable for wheeling luggage. I myself found it extremely inconvenient to move to my coach position. While I understand that renovation...

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Address: Mumbai City, Maharashtra

It has been noticed all coaches specially Konkan Railway seems to be kept dirty all the time, all coaches should be washed before departure, what is the point to bring such coaches unclean and unwashed both inside and outside, during British raj, all coaches of trains were washed at VT or CST before getting it ready for departure, now a days authorities or it subordinates are become lazy to do so just blaming and making unnecessary excuses,...

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I am travelling frequently on Konkan railway to Ratnagiri Station. I have several times noticed toilets are unclean in waiting room. Waiting room is never cleaned, toilets are also unclean. Also it is use & pay basis toilet still it is unclean....

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Address: Raigad, Maharashtra

Dear Konkan Railway Authority, I am writing to you in connection with the train journey of Mandovi Express as on 01/03/2015 Sunday. The train was supposed to reached by 7:25 P.M. to Panvel, but was delayed and reached on 02/03/2015 by 3:00 A.M. I am boarding in ladies coach at Chiplun and face below problems, 1) Train holt at Roha station for more than 2 hours and than at Kasu station for few hours. 2) No one from Konkan...

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Address: Bangalore, Karnataka

Hi. I have filed a TDR on 26-Sep-2014 16:42:55 HRS PNR Number: [protected] below is the detail information Reason For TDR: Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel. PNR Number [protected] TDR Filing Date: 26-Sep-2014 16:42:55 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: KONKAN RAILWAY (KR) Registration No: MKR021014W01285 From: BANGALORE CY JN (SBC) To: ANKOLA (ANKL) How...

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Address: Mumbai City, Maharashtra

Train No 01091 dated 7/2/15 was delayed by 4 hours without any prior notice this caused a lot of inconvenience. Train No01092 dated 9/2/15 was delayed by 12 hours without any prior notice.This train was announced to be late by 7 hours earlier then it was said to be cancelled for no specific reasons later all the passengers started reacting the train finally arrived at 4am on 10/2/15. All the passengers had to wait at stations as the as...

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Address: Raigad, Maharashtra

Dear Sir, I am Bharat Patil-regular passenger of this train. Now days the people like me are facing many problems like sitting and free space in train. I know the there is tremendous growth of passengers day to day but the old train had capacity for this increase crowd. The new train is too small and uncomfortable for sitting. So I request you to increase coaches or replace this train with previous one. Thanks and Regards, Konkan...

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Address: Mumbai City, Maharashtra

On every day & moment We Ratnagiri & sindhudurg passengers suffer non availability of seats in sleeper boggy in any train on Kokan route although we have sacrificed much for this project. There are many passengers are compelled to travel daily by road just because of non availability of seats in train. It is our right to have a separate sleeper boggy reserved for Ratnagiri & sindhudurg passengers....

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Address: Bikaner, Rajasthan

Sir, My PNR NUMBER IS [protected] AND I was traveling on 3/01/15 in 2nd AC along with my family from madgaom (MAO) to Ernakulam (ERS) by MNGLA LKSDP EXP. That day train was late and reached at madgaom (MAO) on 10.30 PM. Our berth were 1, 3 and 46. my wife was sleeping on 1berth number sheet keeping the purse near head. Near about 00.45AM purse was found center between sheet number 1 and 3. Rs 8000/- and one camera were stolen from the purse....

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Address: Raigad, Maharashtra

Dear Sir/Madam, Two months passed away still I have'nt got refund for same. Please find all details below.. TDR Transactions Details Transaction ID: [protected] Train No./ Name: 02005/KRMI DD SPECIAL PNR Number: [protected] Date of Journey: 05-Nov-2014 Date Of Boarding: 05-Nov-2014 Date of Booking: 03-Nov-2014 From: PANVEL (PNVL) To: RATNAGIRI (RN) Boarding At: PANVEL (PNVL) Resv Upto: RATNAGIRI (RN) Quota: GENERAL (GN) Class:...

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Address: Ratnagiri, Maharashtra

I was travelling from Chiplun to Mumbai on 8th Jan-15 by Jan Shatabdhi train. As i reached station much before scheduled departure, i went to Gents waiting room on platform no.1. When i went to washroom, i observed that on one of the wash basin, top of tap was missing and water was continuously leaking as tap could not be closed. I immediately complained to Station master. He told me that some one will attend to it. However, even after 45...

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Address: Mumbai City, Maharashtra

I have booked the Jan shatadbi train on 22/12/2014 from Mumbai to Goa (PRN No.[protected]) specially to go for the exposition of the sacred relics of St. Francis Xavier. My family and me want to deparately visit Goa only for 2 days for the exposition. my ticket is waitlisted for 61, 62 and 63. Kinldy provide me with a solution as to how to get confirmed tickets....

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Address: North Goa, Goa

Train No: 16345/NETRAVATI EXP. PNR No: [protected]. Transaction ID: [protected] Date of Journey: 07th Oct. 2014From Karmali to Kozhikode. Dear Sir, My name is Usha A K. I had booked two tickets from Karmali to Kozhikode, date of journey 7th October 2014. Since there was a goods train derailment in Konkan railway line on 7th Oct. 2014., and the train was not only delayed by many hours, but also did not touch the boarding station...

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Address: Thane, Maharashtra

I have traveled in New Double Decker train 02005/ 02006 LTT – Karmali- LTT, this train is one of the best after Shatabdi Express Train. Only problems are: 1) Uncleanness both in train compartment tables and toilets 2) Water Problem 3) Train not scheduled properly or seams to halt to much for crossings (running almost 3 Hrs Late) If all the above problems are sorted out this trains will definitely be one of the success. Dalvi...

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Address: Mumbai City, Maharashtra

This letter is with regards to the inefficiency of Air condition service in our coach and late distribution of lunch box in the train. Complaint No. 1: The Air condition service in our coach was not working. Due to that we have suffered from sweating during our journey. Complaint No. 2: Late distribution of Lunch box as the train was running late by 2 hours, It reached Chiplun at around 2 in noon But necessary items not uploaded...

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Address: Mumbai City, Maharashtra

This letter is with regards to the inefficiency of Air condition service in our coach Complaint No. 1: The Air condition service in our coach was not working. Due to that we have suffered from sweating during our journey. On consultation with other passengers we have lodged a complaint to engineer. The photocopy of the same attached. PNR No: [protected] Train No./Name: 02006 / KRMI LTT DD SPL Date of Journey: 05-Oct-2014 From:...

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Address: South Goa, Goa

I had paid for parking for 6 days for which I had been charged 240/- However, I was issued a 10/- ticket on which 240/- was manually written. No counterfoil was retained with the vendor. In this case, the vendor would be paying tax only on 10/- whereas he is liable to pay tax on 240/- Please put a mechanism in place to curtail this malpractice....

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