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Konkan Railway Complaints & Reviews

www.konkanrailway.com
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Updated: Oct 10, 2024
Complaints 156
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18
Unresolved
138
So far, so good. Konkan Railway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Konkan Railway will keep up the work and continue to help more customers with their concerns even better 🤝
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3
madgaon railway parcel office
2
Use of Marathi Language in Konkan Railway.
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Demand of Marathi language in Boards, Announcements, Instructions

Konkan Railway reviews & complaints page 8

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R
R N Sawant
from Ponda, Goa
Sep 17, 2014
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Rude Behavior of your Ticket Booking Staff

Reminder I and Copy of Complaint I Mr. R N Sawant Mapuca Goa have written a complaint through your complaint book at THIVIM station against the ticket booking staff Mr. Jadhav on 08.09.2014 whose talk was very rude and insulting. He gave me VERY bad words and also told me to go for begging to get change of Rs. 500/-.He after abusing me threatened me that he would kill me when I asked for a complaint book and told him THAT THIS IS NOT...
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vin3yasukhadeve
from nagpur, Maharashtra
Sep 7, 2014
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luggage not delievered yet

Address: Raigad, Maharashtra

i book my hero honda pleasure via luggage from nagpur to mangaon but not recieved yet ..what should i do now... i called luggage office of mumbai cst they said that luggage send via konkankanya exp..but my luggage not unloaded at mangaon and directly reached at madgaon(goa) now what shoud i do??? plz provide madgaon parcel office no my details name-vinod sukhadeve mob-[protected] pnr no-[protected]...
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N
Nishad Pawaskar
from Vasai-Virar, Maharashtra
Aug 25, 2014
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Refund for cancellation of ticket

Address: Mumbai City, Maharashtra

I had booked 4 tickets for return journey from Ratnagiri to Thane from Dombivli reservation window as per particulars here under: Train No.:11004/Rajya Rani Express. Date: 24/8/2014. Ticket No.: 62724836. PNR No.:[protected]. SL coach S2- seat No.:18, 19, 21, 22.Reservation fee Rs 80/- & Total fare Rs 860/- boarding at Ratnagiri schedule departure on 24/8/2014 at 21:20 Due to derailment of goods train between Veer & Karanjadi station...
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A
Arun Kumar Khedia
from Mumbai, Maharashtra
Jul 31, 2014
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Konkan Railway - terminated on 14/04/2014 on CHIPLUN station due to derailment of goods train at UKASI.

Address: Mumbai City, Maharashtra

I traveled to GOA in April and the train got cancel in between the journey at chiplun. Full refund was given to passengers having window tickets at that time itself and those having internet ticket like me were been told that we will get refund directly after filing TDR. But till date i have not received my refund. Transaction Details PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected] Booked...
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S
Subhash Samant
from Mumbai, Maharashtra
Jul 26, 2014
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Substandard food on konkan kanya (Mad to cst) 24th july

To Team Konkan Railways,

This letter is with regards to the extremely low and substandard quality of food supplied in Konka Kanya Express (Train No: 10112) from Madgaon to CSTM on 24th July, 2014.
Please make a note of our details:

Train: Konkan Kanya Express (Train No: 10112)
Date of journey: 24th July, 2014
Source to Destination: Madgaon to CSTM
Coach: 3-Tier AC
PNR Nos.:...
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Q
qwertyuiop
from Nangavalli, Tamil Nadu
Jul 20, 2014
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display of wrong train timings at time table display board madgaon railway station

Day01...01 st july 2014) time table information display board Madgaon railway station displays the timing of kulem - vasco passenger ETA -0747 HRS, but train arrives at madgaon at 0715 hrs without any announcemnet and Surprisingly departs before ETD Day 02 (18 July 2014.) ... as per same display board at same station (madgaon), once again ETA of kulem -vasco passenger is 1348 hrs And train arrives at 1315 hrs without any announcement...
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A
aimu
from Mumbai, Maharashtra
May 20, 2014
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Mandovi Express 10104 crowd entering KHED

Address: North Goa, Goa

I am a frequent traveller by this train from the Karmali station. During my journey on this route I have noticed that the train runs peacefully, without much of wait listed/general ticket passengers up to Chiplun, and once the train reaches Khed, lot of passengers with general compartment ticket enter the sleeper class and argue with the reservation passengers. They literally force the passengers to seat, if they are sleeping. They do not...
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P
PRAGDIVA
from Mumbai, Maharashtra
Apr 28, 2014
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terminated on 14/04/2014 on CHIPLUN station due to derailment of goods train at UKASI.

Address: Thane, Maharashtra

I booked the 6 tickets on 26/02/2014 in train no. 12051 JANSATABDI EXP. from THANE to MADGAON for the date 14/04/2014. The PNR no. of the same is [protected]. The same train was terminated on CHIPLUN station on14/04/2014 due to derailment of goods train in the morning at UKASI station and passengers are told to take refund of their tickets by the 'STATION MASTER' of CHIPLUN. On enquiry on ticket window I was told that as your's ticket...
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B
BASHUL
from Bengaluru, Karnataka
Jan 23, 2014
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Rescheduling of Train and late running

My husband and I booked tickets for journey from Thivim to Nasik Road as per particulars hereunder:- Train No.04013/VSG NDLS A/C EXP. DT. OF JOURNEY 19th Jan. 2014 Coach/ Seat Nos. B/7 Nos. 2 & 7 confd. berths The train was supposed to reach Thivim Stn. on 19th Jan.2014 at 10.15 P.M. When v reached the said platform we were told that the train scheduled to leave from Vasco at 8.40 p.m. on 19th Jan.2014 would leave 5 hrs....
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P
Pramod Mankar
from Mumbai, Maharashtra
Dec 30, 2013
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Cockroach menace

Address: Mumbai City, Maharashtra

Despite several complaints no cognizance is taken by the railway authorities to clean or fumigate the compartments to eradicate the menace of swarming cockroaches. I was travelling from Ratnagiri to Thane on Jan Shatabdi on 27th Dec 2013 (PNR No. [protected]/ CC class ), when dinner was served by the railway caterers on the small attached table there were cockroaches everywhere. The site itself was so repulsive that no wonder next day some...
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V
vinod rane
from Mumbai, Maharashtra
Oct 27, 2012
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HANDICAP COMPARTMENT

Address: Sindhudurg, Maharashtra

many time i was complaint to konkan railway by email there is no facility to handicap passager at sawantwadi road railway station. if i want to reservation of railway ticket for, handicapp quota i want to go at kudal railway station because at sawantwadi rly station no facility for centralise Reservation system
2) there is no proper announcement of HANDICAPP compartment
all railway staff of sawantwadi they dont know exact...
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S
Satish H Puthran
from Mumbai, Maharashtra
Mar 27, 2012
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Cockroaches & Rats in the Compartment

Address: Mumbai Suburban, Maharashtra

Dear Sir,

I was travellling with my wife in 3AC from Mumbai (LTT) to Mangalore (MAQ) on the 24/03/12 vide PNR No.[protected] (Train No.12619-Matsyagandha Exp.) was surprised to find cockroaches in our compartment B2 - seat No. 49 & 50 and same on return we found mini rats/mouse inside the compartment 2AC from Mangalore (MAQ) to Mumbai (LTT) on 26/03/12 vide PNR No.[protected] (Train No.12620-Matsyaganda Exp.) in compartment...
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P
Pachha
from Mumbai, Maharashtra
Oct 13, 2011
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ILLEGAL ACTIVITY

Address: Udupi, Karnataka

Dear Sir,
WE 2 ladies board the MADGAON PSSR (Train No: 56640) in MADGAON to travel to Udupi on 09.10.2011. In CANACON station some ladies boarded into ladies compartment. They have some packets ( I suspect it may be drugs like heroine etc) and some bags. They throwed the packets here and there above the lugauge space. and also kept those bags below the seats all over (but not with them where they are sitting.)
One lady is...
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M
Mangesh Vaidya
from Pune, Maharashtra
Jun 26, 2010
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Unorganized Timetable

Address: Maharashtra

Dear Sir,

In last few month passengers of Konkan Railway are suffering from big problem. Because Railway has not started a single train for Konkan region people from last 10 years, and the time for same is came now, one more passenger & one more superfast train for Konkan region has to be started now. Essential time for the same is also mentioned here for your information. Many long route trains are started on this route...
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N
Niraj Suvarna
from Noida, Uttar Pradesh
Nov 10, 2009
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Cleanliness in trains services

I was travelling from Udupi to Mumbai(LTT) on October 27th in Matsyagnadha express , 3AC compartment with my family. I was shocked to see cockroaches moving around the compartment. The creatures were moving all around the compartment and it was difficult to sit. While eating food the cockroaches were moving around the seats making it a very bad experience. While sleeping at night it was very frightening as 2-3 times I had cockroaches moving...
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M
mervin fernandes
from Pune, Maharashtra
Dec 15, 2008
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Poor on-time performance of 2051/2052 Jan Shatabdi Express

Hi,
This is regarding the 2051/2052 Jan Shatabdi Express. I see that there is a change in the time schedules for this train. As per the current time table, the train is now expected to arrive at Madgaon at 14:10 hrs. The train is supposed to depart Thivim station at 13:04 hrs.
This is in sharp contrast to the time-table of say 2 years ago, when the train was supposed to arrive at Madgaon at 13:30 hrs. I find it strange as...
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