LLOYD Complaints & Reviews

We bought LED tv from YBM (dealer) through Snapdeal. Product has warranty of 12 months. Now TV is not working & I have submitted my complaint to Liyod (LEEL[protected]). Service center person came at our home and told that we will not provide warranty as you bought from snapdeal. I told them to give me in writing so i can take up same matter to snapdeal. But they are not providing in writing neither warranty. I have esclated to all level (emailed them). They are not picking my phone & they have removed all complaint details from website.

i bought lloyds aircondition, after two months electronic board is damaged inside the aircondition, i call customercare of lloyds, the told me we will repair soon, after one week they come to my home we will purchase parts and will assemble soon maximum one week, we called every week they told me next week will come, parts not reached here, after 7 months he come to fix the parts after the complaint for kochi, mumbai, trivandrum, very poor company,

Respected Sir/Madam, LLYOD LED TV : L24ND purchased in 18/03/2014 (before 8 months), now half screen of picture not visible/ dark some vertical & horizontal lines appear in screen and bottom half screen dark. Undersigned already three time complaint booked with LLOYD Company but till today not resolved / short out said problem. please resolve said problem Thanks Lakhan Singh Pal K.V. Suratgarh Cantt. Suratgarh Sri Ganganagar (Raj.) -335804

I purchase a Lloyd LED 24" TV on June 2011. The TV was working fine till last month. It was not powering up and I put service request in Lloyd. The service was carried out and power board was replaced at 2200 Rs. Even after its been replaced the complaint persisted and I had to raise a complaint again. The service team informed me that they have discontinued this model and the service parts for this product is not available. Instead, they will calculate the depreciation value of the TV and I can buy a new one. The depreciation is calculated 20% per year. For 3 years they calculated 60% depreciation!! I have to buy a new TV from them at the MRP value. They are refusing even to consider an DEALER PRICE. Even if i buy a new TV, after 3 years if it went wrong, they will picture's the same story and will ask me to buy another Lloyd TV. This is a truly unfair sales business I have ever heard. The short production of service parts is not Customers fault. Company must understand that a customer must receive continuous support from the them or we will simply refuse to opt it and will go for other brands. There are many pioneers out there in the market. I raised my complaint against Lloyd to fair treat their customers and to warn about products from such companies who opt to buy from them.

I bought 1.0 ton split AC (L13A5P) from Vijay Sales, Indirapuram Ghaziabad which was installed on 8-Jul-2013. The cooling from the very beginning was not good but it was manageable as we moved towards the winter season. Starting March 14, this issue became quite prominent but could not be diagnosed by the Service engineers. In July'14, I shifted to a new house and got the AC shifted from Llyods engineers. Service engineer noticed the same issue (poor cooling) and diagnosed that the outdoor fan motor has gone bad and it has to be replaced. For many weeks now, I have yet to receive the part and unable to use the AC. The worst part is that there is no intimation of the progress on my call and calls are closed without checking. I am give nos of Service managers of Ghaziabad and Noida but none of these are answering the calls. This part is also not available in the open market. So I am badly stuck and suffering in the heat. I strongly recommend not to buy a Llyods AC ever not because of poor service but also because of poor product quality as the AC has troubled me from the very beginning.

We have bought a lloyd split AC for our Office and made a complaint for water leakage for at least 7 times and most of the times after long wait the engg visit to attend the problem. After opening the whole AC again and again other faults started coming like blower not working or swing not working which made our summer he'll. now the AC is in the position to throw. Now after shouting on customer care executive they have given there service manager number his name is. Shiva Goswami who never picks a call which is the most horrible thing.

Purchased split ac on 7th april 2014 .Used ac hardly for a month and compressor failed .Filed a complained leel[protected] on 12th july14. Still no action is taken and we r yet waiting for replacement of compressor.

Llyod should change the slogan from khusio ki guarantee to tension ki gaurantee.

Mohd. Anees, jodhpur
[protected]

I have registered complaint (complaint id[protected] with LLoyd customer service on date 10th May 2014, as my LLoyd TV was not showing any picture. Upon which LLyod technician called up on mobile and said your board has gone and need to be replaced without visiting site. He did this analysis based on his experience. For fist 15 days nothing happened as they were saying we are waiting for board as it is not available. Then they started saying company has stopped supporting old models so board will not be available. They gave us option to go for higher model by paying some more money. To which I am not ready as I have already saw their customer service. Today(6 July 2014) after almost 2 months LLyod technician came after so much follow up. He came with board whose metal parts were rusted. Upon inquiring where warranty card for this part he said he will provide receipt which will act as warranty card. That bill was printed one without bill no. What kind of service is this, first you keep waiting customer for 2 months after which you are giving rusted part with warranty on printed bill that too was not from Lloyd but some local agency. That part ealrier have cost me 3500 and now again i have to pay same amout Please help me to resolve this issue.

On 31st May 2014, I lodged a request with lloyd at no. [protected] vide comp. no.[protected] and same day a company technician, Mr Rajesh reported at my residence. He told me that there was leakage of gas and requires filling of gas. I agreed and then he told me that Rs. 3000/- will be my charges. He did the required and at the time of payment, when I requested for receipt, he told me that he forgot the receipt book and he assured me that by tomorrow 11 AM, he will be forwarding that receipt on my mail address for which I agreed being a company rep but that never happened.Then I again approached cust. care who transferred the call to Mr Abhinash Sharma( mob[protected], mr Munir Khan( [protected]), but in vain.Then on 07 Jun one Mr Rajan, another technician visited my AC who after checking told me that the GRILL temp shown was 20 degrees against 12/13 degrees and quantum of gas was too less.Since 31 May14 till date I have been requesting each and every body but nobody is picking my phones and my AC is lying in idle condition. 1. Pl.get my AC repaired as per standards laid down 2. The receipt of the amount be provided to me for my records and 3. The excess amount charged my be refunded to me. Sunit Chandra, Mob [protected] A-21, Overseas Aprtt, Sector-9, Rohini, Delhi-110085

Hi, I had purchased 2 lloyd Split ACs LS13A5SN and LS19A5SN from Sam Appliances & electronic Thane W on 28th April 2014. I had the problem of water leakage from Indoor unit of LS19A5SN through air flow part. For which i had raised complaint id LEEL[protected] on 3rd June 2014. Even after 1 day nobody called & attended the complaint, so i called the number of technician [protected] to whom my complaint was assigned, but he was not picking up the call. After that i got number of regional manager head number from call centre i.e sandeep sir [protected], he told me that it will be resolved that day 4th june. But it is now 5th june nobody is bothered to even call & address my complaint. I am frustrated by this kind of service from lloyd company. Kindly help in this case. Thanks, Abdul Hamid Agwan

Purchase one AC on 29/03/2014. After one week my AC not cooling, when I registered the complaint, they came repairing for 3 times again the same thing. They came and taken the product after few days they said parts not available . When part came that time only we can repair the product.So i am waiting for that. I spend Rs.20, 900 for this product. by AK Panicker [protected]

I have used LLoyed A/C, unfortunaly i shifted my house and the de-instllation was done by lloyed service person only, i called lloyed for re-instllation in the month of may-2013 and the service person came and installed the AC with new copper pipe and i was charged Rs. 1250 for installation & 750x3=2250 for the new pipe, but afte 3 days the AC was not cooling and when i returned from my overseas visit my family told me the AC was not coolin, i called lloyed custome care and the service enginer came and again charged me Rs. 900 for gas top-up and service charge of Rs.400, however the AC worked for About 15 days and the same issue has happend again, i am very fustrated with how lloyed treats there customes by taking money and not doing a good job, i pay for all the service charges but nothing happens, what should i do...i need my AC to work for what i have payed for please help.

Name. Jeffery
Location. Chennai.
Ph. [protected]
[protected]@live.com

To whom so ever it may concern,
Cheapest way of your company to extort money from customers. Is Lloyd a Multinational company or just general store.
This is to bring to your notice that we have purchased a split AC of 1.5 ton from show room of vijay sales located in Mira bhayander road on date 15/03/2010. While purchasing Your Company states that there is a 5 year warranty on compressor.
Fifteen days back our compressor was not functioning properly, due to which we had called up your customer care on date 08/07/2013 and received a complaint no. LEEL[protected] and informed them about the same and requested them for servicing for our AC. They have asked us for our invoice number which unfortunately we didn’t have as we have lost it during our house renovation. Your engineer had visited at our place he checked everything there was a default in compressor despite that he extorted money from us telling that “ aapke paas bill nai hai aur compressor thik se chal raha hai koi problem nahe hai appko paisa dena padega” whereas our fan stops working in between he charged Rs. 350 from us and didn’t gave us any service and gave bill of some another company named accurate engineering. He did fraud with us without providing any service. When we had called Lloyd how can a person of accurate come and loot us. We have asked for duplicate bill from Vijay sales they told that they have complete information in their system regarding the same but they have physical copy of past three years so they can’t issue us the duplicate bill. Even if we don’t have our bill they still have complete details in their system how can your company deny in providing service and your person extorts money in name of your company providing bill of another company. Is your system so worst that you don’t have data of past 3 years. We expect a reply from your end within 3 days or else we need to take necessary actions regarding your fraud company and fraud employee.

Rafik bhanwadia
[protected]/[protected].

sir i belong to sri ganganagar rajasthan i had purchased 8 nos. of a.c. i ton Lloyd on[protected]and[protected] now the free services which are given by the company to service centre are not entertain by the company authorised service centre that is toll free nos.[protected]which are provided on product. from last two months i am regular complaining on the toll free no but the irrespective way of talking of the company employees and non - response on the complaint till today i.e.[protected].
please control on this type of misbehavior and unresponsive on complaints which are genuine.

I have 2 split ACs of Lloyd...within a year they started giving problems with gas leakage and have been services by their personnel 3...4 times but still keeps having problems. The officials I have been talking to now say that the warranty has expired while the last service was done less than a month back when the AC was still under warranty!

I purchased Lloyd ac on 20may but it doesn't after one week.It has very low cooling capacity while my cooler has more cooling capacity.This is worst ac that I bought ever in my life.I request to everyone please don't purchase this worst ac.I gonna give it -10⭐star.

Lloyd AC is a complete waste of money. Lloyd AC disappointed me greatly and I wanna get rid of this scrap now. Just bought it some days back and it has already become a piece of junk at my home. Giving my Lloyd AC at throwaway price. But mind it, Lloyd id poor in performance. Lloyd AC doesn't cool and please don't blame me if this doesn't work for you too. Bought it for Rs: 25000 and selling it for 20000 only.

i bought Lloyd portable ac for my 10*14 living room , it does not cool enough and does not reach at set temperature at 27 degree even after 8 hours , it means it runs compressor continuously where as ONIDA split ac in my same area bedroom cools in 10 minutes and get auto cut of after each 7 minutes for approx 5 minutes

after one month my Lloyd ac get horrible noise from compressor i put it off and uninstalled the same and installed Onida split ac works fine

don't buy any product from Lloyd its waste of money and time

I bought a 1 ton Lloyd portable AC from Vijay Sales, pune on 05/03/2013. before purchase we (Me & my wife) asked few questions to sales representatives about its performance & efficacy in comparison to split AC of 1 ton. we told him we are staying on top floor in rented house & room size approx.15 square meter. then he replied sir it is very good & cooling effect as good as split AC, there is no problem of gas leaking etc..... we again came & confirmed the same...he again gave us same answer. product deliver to us after 2 days & company wala person came after 4-5 days. at the time of its opening from the box, it was dis-balanced because out of 4 wheel 1 was small. we told company wala banda to replace that wheel, firstly he replied sir ye to aise hi rahta h & itne se koi fark nahi padta. then i insist to replace the wheel, he said ok. after repetitive phones to customer care that wheel had not replaced for 15 days. i registered the 1st complaint on 13/03/13 to customer care about wheel problem & not cooling properly but they did not gave me the complaint id. after almost a month later company banda came & replace the wheel and on cooling complaint he said sir ye to itna hi thanda karta h. we told him bhaiya poori rat chalao 18 degree C pe with high fan speed, it acts like cooler only but we can nott open the door & window............it is consuming electricity like water. after few days i again register the same complaint again no id no. & no response for 5-7 days after that same company wala banda came on Sunday, he checked & told sir ye isse jyada nahi kar payga, aj hi ke din aisi same complaint 4 or customer se check kar ke a rha hun......& he remarked No effective cooling on complaint paper. next day msg came from company is your compliant is closed because it has been resolved. after few day i again register the same complaint online on 03/05/13 with id no. (LEEL [protected]). same day in evening, i went to dealer's shop (vijay sales) & request them i am very much frustrated & pareshan from that AC plz replace with 1 to split AC of same company & i will pay the difference. he told sir 1st i have to talk with company for this matter..........next day 04/05/13 Saturday, me n my wife again went there he told sir i talked to company, company is saying as long as machine is working in good condition we won't replace. same banda told us sir agar ap within 2 days me cmplaint late the to we will replace that now we are helpless (Sir 2 din me to AC bhi deliver nahi hua tha). then i talked to company wala person for the same, he told the same & said you request to vijay sales for its replacement because unke sales representative ne apko wrong information di hai. next dat i again went there & requested plz replace it with 1 ton split AC, it is useless & hum log bahut pareshan ho rahe hai, plz do something. again he told i will talk to my Sr for the last time & you call me after 2 days. i called him on monday 06/05/13 he replied sir nothing can happened. after few days i again registered complaint online 15/05/13 with id no. LEEL [protected] for the same & some smell of wire burn, again company customer care banda came after 3 days, checked & told sir jalne ki smell to nahi h.....sab thik h but cooling the problem to iske sath ise replace kra lo. i again registered a complaint on 21/5/13..........till date no response.
Sir in nutshell we r very much distressed & frustrated from that portable AC............there is very minimal/no cooling in even 6-7 hrs continuous running & electricity consumption is very high. please help us in this matter. we r looking forward for your response.

Thanking you & regards

Dr Amardeep Pathak
MD, Transfusion Medicine (AFMC)
Associate consultant & In-Charge Blood Bank
Aditya Birla Memorial hospital
Chinchwad, Pune-33
Residence address:
B-502, Natasha hill view, NIBM road, Kondhwa, pune-48

Mobile-[protected]
e-mail: [protected]@yahoo.com

LLOYD manufacture very sub-standard products and has pathetic after sales service. I experienced this when I purchased a Lloyd Portable AC for Rs 24000. On switching the AC on, it didn't work. I registered a complaint with lloyd customer care under no LEEL[protected]. The lloyd personnel inspected the unit and found manufacturing defect in the product. I was told that the AC would be replaced by the company but since then I have been give one or the other excuse but the AC has not been replaced.

I am posting this for the benefit of all. JUST DO NOT BUY LLOYD PRODUCTS. THEY ARE TERRIBLY BAD AND THEIR AFTER SALES SERVICE IS IN A VERY SORRY STATE. I approached everybody, talked on phone, wrote mail from Customer Care to SERVICE HEAD to NATIONAL SERVICE COORDINATOR to HEAD OF CUSTOMER RELATIONSHIP MANAGEMENT, but despite this such big manufacturer and such big service team, Lloyd has not been able to replace the defective AC even after 33 days of purchase now.

LLOYD PRODUCTS ARE DEFECTIVE AND WILL CAUSE YOU ANXIETY AND MENTAL HARRASMENT. EVEN SPENDING HUGE AMOUNTS IN BUYING THEM, THE PRODUCTS AND LLOYD SERVICE WILL DISAPPOINT YOU BADLY