Mahanagar Gas Complaints & Reviews

Dear Sir,

This is regarding the new connection which we have applied in the name of Suresh Sundaram. The application was filled in by the agent of Mahanagar Gas on 13.06.2011. A cheque of Rs.6000/- was handed over to him as application fee and it was promised that the connection would be provided to us within 90 days. The mahanagar Gas is already available in other flats in our Society i.e. Mahindra Park Co-operative Housing...

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Address: Maharashtra

WROTE THIS MAIL TO MGL suppot
BP : [protected] Mr Mukesh D Bhambhani
BILL for Jun '11
I have received your Bill for Jun'11 yesterday showing ARREARS of Prev bill i.e. APRIL '11 amount Rs. 448/-
For your kind information, i have paid that bill wide CHQ NO. 302400 dated 18.05.2011 Bank : Punjab & Maharashtra Co-op Banbk, Vashi (Attached statement of bank showing the cheque clearance entrybr...

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Address: Mumbai Suburban, Maharashtra

1) I had raised request on MGL site on 1st Feb’11.
2) I followed up with MGL Kandivali office on last week of Mar’11. They gave me the number of one Mr. Rane.
3) When I spoke to him, I was told it is closing time, hence cannot attend, we are very busy.
4) Person has finally come to my place on 22nd May’11 to fill the form
5) Payment is collected on 22nd May'11 for the PNG connection
6) My Daddy...

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Address: Mumbai Suburban, Maharashtra

My BP No. [protected] - Ref # 744341 / 735747 / 742418 / , I have following complaint regarding bill #[protected]

1) I had received bill for Mar'11 stated amount payable as zero assuming there is no consumption of gas. This is really not acceptable as we have never communicated that from Jan'11-Mar'11 we will not consume gas.
2) Also as per Mahanagar Gas Ltd (MGL) system billing is done on the basis...

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Address: Thane, Maharashtra

I have duly applied for Mahanagar Gas connection for home cooking purpose since last 2 yrs and have already paid the fees for the same in given time. Inspite the connection has comissioned in our area 2months back, still my residential connection has not been comissioned since last 2 months. The crossed cheque amount paid to MGL has been debited from my account, but MGL denies the payment made and do not respond to multiple follow ups made...

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Address: Mumbai City, Maharashtra

I have applied for fresh connection of MGL Piped gas on 9th February 2011 and was promised that the connection will be provided to my home within 90 days. There is no response from MGL and I have not heard from them. The guy who took the cheque says he from marketing and now I have to call up their customer care. The customer care executive Sunil Pawar says that the registration was done in March 2011 despite the cheque dated 8th feb, 2011....

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Address: Thane, Maharashtra

Mahanagar gas has increases rates from Rs 17.82 / SCM to Rs 30.12 / SCM for daily consumption of 0.8 SMC / 1.2 SCM respectively

The notification of this was given in times of India dated 15.4.11

This effectively means that rates for use of MGL gas per month at daily consumption of 1.2 SCM will now cost Rs 1120 instead of Rs 663

On enquiry with MGL helpline this rate is effective from 1st of...

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Address: Thane, Maharashtra

I have written to consumer forum about Mahanager Gas connection delay over 10 months and I got reply from Mahanagar Gas Limited, asking details on providing the details, they returned saying your complaint has been forwarded to the concerned dept, on later follow up I got the details that the work will be completed by 15 April 2011, in mean time all the other members of the building followed up with Thane lewiswadi, the workmen used to come...

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Address: Mumbai City, Maharashtra

I filled CNG in my car on 05/04/2011 from kandiwali (e), the meter showed Rs.107 and they demanded for Rs.110. However i did not pay extra.
On next day i purposely filled CNG from the same outlet and they demanded Rs 2 extra, once again i did not pay. But now one of the employee started talking rubbish with me.
They take Rs 2 to 5 extra from most of the cars and in that way their daily illegal income becomes Rs.500...

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Address: Mumbai City, Maharashtra

Dear Sir

I had paid Rs. 6,000.00 wide cheque No. 851399 dated 12.12.2010 and the same had been cleared from my bank on 20.12.2010 for New Gas Connection, attached application form cum reciepts no. AF036264/1011 for yr ref. But still today nobody come to connect the line, even I personnel met the Mira road Branch and called everyday from last two months but nobody give proper reply.

Regds
Praful...

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I am a customer of Mahanagar Gas Ltd in Mumbai, and has regularly paid their bills.
I had received the excess bill for the month of February 2011 from Mahanagar Gas Ltd for about 2500/-. Immediately I placed the complaint through phone to their customer service. There after I received the revised bill of Rs 256.00 for February 2011 with a due date of[protected].
I made the payment via cheque dated[protected] well in advance...

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Address: Maharashtra

I have already written a complaint on this forum and I got reply from the MGL Support that they have forwarded the complain to the concerned dept, and surely the next day digging was started for 15minutes and supervisors left, later the workers left after next 15 minutes, that shows MGL was just showing it is doing work and then no one reporting again.

From the way the work is going it is observed MGL must have got the licences...

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Address: Mumbai City, Maharashtra

Dear Sir,
This is to bring to your kind attention that I have been billed excessively for the month of December 2010. My Bill Amt. is Rs.4,562.

I am a Senior Citizen and am very well aware of the consumption / usage of gas for my household purposes / daily chores. The billing for the preceding months is a testimony to the above stated fact.

I am not in a position to pay such an exorbitant amount that rightfully...

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Address: Mumbai City, Maharashtra

Rohit Kumar R. Pandey
Advocate, High Court
304/E/2, N.G. Park,Shiv Vallabh Cross Road, Rawal Pada, Dahisar (E),
Mumbai – 400 068. Cell.[protected]
Res. 2896 9303
______________________________________________________________________

6th December, 2010

To,
The Concern Authority,
Billing Department,
Mahanagar Gas Ltd.br...

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Address: Maharashtra

I received a incorrect invoice from MGL for Rs 939
CA No.[protected]
Bill for sept ' 10
Bill No.[protected]
Bill Amount Rs 939
Thus far my billing amount trends have been
1. May Units (20) Rs 272
2. Jul Units (24) Rs 364
3. Sept (17) Bill should be much less than Rs 939(incorrect invoice)

I lodged a comnplain and unique docket / complain number is 502672 &...

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Address: Maharashtra

I am a senior citizen aged 64 years.
In my flat the meter is installed by MGL and pipe line is brought up to flat 2 months back. The connection from the VALVE to the GAS STOVE is not made by MGL.Despite dozens of reminders and follow up with the concerned person Mr.Dinesh no action is taken only promises are given.
All payments to the MGL are already made.
Kindly help me solve the problem.
Regards,
br...

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Address: Maharashtra

I am a senior citizen aged 64 years.
In my flat the MGL has fitted meter 2 months back but the final connection between the VALVE and GAS STOVE is not yet done.For last two months I have been reminding them. One Mr. Dinesh comes and inspects and promises to do the needful in 2-3 days and then vanishes! All their payments are already made.
Kindly help me in getting the connection.
Regards,
Sureshkumar.K.Patelbr...

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Address: Maharashtra

MAHANAGAR GAS HAS PUBLISHED A CUSTOMER SERVICE NOS WHICH IS ABSOLUTELY ABSURD A LIE AS THEIR ARE IS NO HUMAN WHO IS REACHEABLE TO SPEAK WITH FOR ANY ANYKIND OF COMPLAINTS OR QUERIES THAT A CONSUMER MAY HAVE.SO FAR I FEEL THAT MAHANAGAR GAS IS THE BIGGEST CHEAT....

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Address: Thane, Maharashtra

TO WHOMSOEVER IT MAY CONCERN THIS IS A COMPLAINT AGAINST MAHANAGAR GAS LTD PEOPLE RESPONSIBLE FROM MGL DONT COME TO TAKE METER READING AND THE BILLING DEPARTMENT SENDS BILLS WHICH ARE EXTREMELY HIGH NOT AFFORDABLE , I HAVE BEEN GETTING BILLS WHICH AT TIMES SHOW NO USEAGE CHARGES NO CONSUMTION AND YET HIGH BILL IS SEND THE LAST BILL THAT I RECEIVED SHOWS CONSUMTION CHARGE OF 57 UNITS WHICH IS THEN MULTIPLIED BY 17.86 PER UNIT CHARGE HENCE...

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7 Comments

Address: Mumbai City, Maharashtra

My mother a Sr.Citizen, Aged 93 yrs.has a Mahanagar Gas connection. Mahanagar Gas has installed the Meter etc but have not connected the gas supply.

She has written letters which were hand delivered to their Bandra Kurla Complex office, she has sent emails to their Customer Service for the past THREE MONTHS and all they do is to send a standard reply as follows:
Reproduced below is one of their many standard email replies...

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Mahanagar Gas Complaints & Reviews

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Complaints recently resolved by Mahanagar Gas customer care

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Mahanagar Gas reviews & complaints page 33

Non provision of new connection after 120 days (Complaint No : BP 1100554068)

ARREARS SHOWN IN BILLING AND NOT READY TO SEND A RECTIFIED BILL

New Connection - waiting for 6 months

Wrong Billing (Billing not done as per Usage

Mahanagar GAS connection

Connection not provided within 3 months as promised

Extraordinary increase in rates

Irresponsible behaviour to work

demand of 3 to 5 rupees extra on cng filling in car

New Gas Connection

Charging Delayed Payment without any Reason

No connection after payment should someone investigate MGL for spam like 2G

Dubious Billing

higher billing

Incorrect Bill overcharging consumer

Meter installed but Connection not given.

Meter fitted but gas connection not made.

NO SERVICE AT CUSTOMER SERVICE HELP LINE NOS

EXCESSIVE BILLING

Non Connection of Gas

Mahanagar Gas Complaints & Reviews

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Complaints recently resolved by Mahanagar Gas customer care

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Mahanagar Gas reviews & complaints page 33

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