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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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1.6
Updated: Oct 28, 2025
Complaints 2914
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930
Unresolved
1984
So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Mahanagar Telephone Nigam [MTNL] reviews & complaints page 2

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S
Sangita Rico
from Mumbai, Maharashtra
Nov 25, 2023
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MTNL No[protected] got deactivated on 29th Sep, 23
[protected] got deactivated on on 9th oct, 23

we had sumbitted modem & all otehr accesories & last bill payment was also done.
But till now our security deposite of both the numbers are not refunded
Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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    S
    Sharad Nath
    Nov 11, 2023
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    Once again docket no issued last week for Tel no 23851836 has been attended to as per the voice call from MTNL today. Looks like instrument faults are now repaired through online phone services. Also the call suggest that if not satisfied with the service to file new complaint and take new docket no.
    Will this issue be settled or better to surrender the MTNL line, because even escalating the to ED level is of no use as I doubt whether ED has also been given voluntary retirement to save cost and no one is there to head the government organization. Or is it run through voice mail?
    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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      S
      Sharad Nath
      Nov 11, 2023
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      Address: Crown Mansion B 3rd floor Forjett Street Cross lane Mumbai 400036

      Filed online complaint and received docket no. Without any one attending to the complaint docket disappears and voice call is received on mobile that fault is rectified and if not submit new complaint and new docket no. This is reoccurring since last two months. Even escalating complaint to second level is of no use. Seems every member of staff is CEO level with no one to supervise from top. SORRY STATE OF AFFAIRS.
      Looks like best solution is to surrender the number and get rid of this nuisance
      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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        R
        Reks1
        from Mumbai, Maharashtra
        Nov 6, 2023
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        Have raised refund request of my security deposit with MTNL 4 times. Received no response. The memo num is[protected] and amount pending is 2285/-

        Have also visited MTNL chembur office multiple times. Why is my amount kept pending.

        Rekha Nair
        D 501, 26, harsh, tilaknagar, chembur
        Mumbai 400089
        [protected]
        +1 photos
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          S
          Sharad Nath
          Nov 6, 2023
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          Address: Crown Mansion B, 3rd floor Forjett Street Mumbai 36

          Looks like the only system working in MTNL is issuing docket no for service complaint and than quickly removing the same from the system. Last month docket number 5929 is no longer there and now new one 3846 is given today. This one also is not traceable on the tracking system even though you have promptly sent SMS from MTNLSE. The same was also received earlier for docket no 5929 and disappeared with out the complaint being attended. Keep it up for it will not be long before MTNL itself disappears
          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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            P
            pcshah
            from Mumbai, Maharashtra
            Oct 22, 2023
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            Address: Thakur Village, Kandivali East, Mumbai

            Submitted disconnection of landline request in Dec 2022 for No.[protected] along with instrument to nearest MTNL office. Refund not received for a year.
            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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              J
              join2sanjay
              Oct 20, 2023
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              Date: 20.10.2023

              Dear Sir/Madam,
              I had surrendered my landline number 22821079, CA no. [protected] on[protected] at G.T. Road Shahdara and all dues already paid and i was told by the Finance Officer at Laxmi Nagar near Radhu place, East Delhi-110092 that my refund will reach to me by post through Banker Cheque anytime within next 2-3 months. But till date no refund came to me in any form.

              You are requested to look into the matter and arrange refund at the earliest.

              Regargs,
              Sanjay Kumar Gupta
              1/ 10214-C, West Gorakh Park
              Gali No.1
              Shahdara, Delhi-110032
              Mob: [protected]
              +1 photos
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                U
                urvashimittal310
                Oct 14, 2023
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                Address: Kg1- 467, Vikaspuri, New Delhi 110018

                Pls remove old MTNL pole from front of my house. This is causing unnecessary problems
                +1 videos
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                  K
                  K P Rai
                  from Mumbai, Maharashtra
                  Oct 12, 2023
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                  Dear Sirs,
                  Our following telephone numbers are non-functional since a fortnight
                  and we had launched following complaints and also escalated the same but nothing has been done so far.
                  Being in service industry it hampers our day to day activities and business.

                  Tel No Doc No.
                  [protected] [protected]
                  [protected] [protected]
                  [protected] [protected]
                  [protected] [protected]

                  You are requested to resolve the complaints asap.

                  K.P.Rai.
                  Tel : [protected]
                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                    P
                    [email protected]
                    from Delhi, Delhi
                    Sep 23, 2023
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                    Address: 60/61 govind park Gali no. 25, Near Jagatpuri A block Delhi -110051

                    There is a MTNl phone pole in front of our house which is causing a lot of issues, we are facing the below problems due to that: -

                    1. Fire threatening because of clutter of cables on this pole which is used by local cable and broadband operators
                    2. Theft issue as this is used by thieves to reach to the balconies
                    3. On the name of fixing wifi anyone comes with ladder and can have access to balcony, which can be a leading factor for crime.

                    I request you to please remove this MTNL pole, I'm a working professional and my elderly parents are alone in the house whole day what is something happens when I'm away. Please take this into consideration and get this pole removed

                    Regards,
                    Piyush Jindal

                    Residents,
                    60/61 govind park
                    Gali no. 25, Near Jagatpuri A block
                    Delhi -110051
                    Ph(M): [protected]
                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                      G
                      Gur2408
                      Sep 15, 2023
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                      Address: WZ-1/C-1, NEW SAHIB PURA, M.B.S. NAGAR, STREET NO.-3, NEAR CRPF CAMP, TILAK NAGAR.

                      I had surrendered my landline phone no.[protected]CA no.[protected]) in first week of May, 2023.
                      Till date I have not got my security refund. Kindly intimate whenever I got my security refund. Nobody pick phone in this regard.
                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                        R
                        Ramesh Chander Joshi
                        from Delhi, Delhi
                        Sep 13, 2023
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                        Address: EPDP BOOSTER PUMPING Station DELHI JAL BOARD near house no A-43 chitranjan park new delhi

                        Sir, the landline no.26272057 is not working since last 6-8 months . On complaints the lineman told that the line is faulted & we repair when it's provided by the higher authorities. Kindly get the issue resolved as soon as possible.
                        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                          M
                          Mtnlsza
                          from New Delhi, Delhi
                          Sep 7, 2023
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                          Address: Delhi

                          Delhi Telephone no.[protected] has no dial tone for the past week. No payments are pending. MTNL Delhi complaint numbers are not responding. Kindly help in fixing the telephone connection. Thanks.
                          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                            M
                            Mtnlsza
                            from New Delhi, Delhi
                            Sep 7, 2023
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                            Address: Delhi

                            Our telephone number[protected] has no dial tone. The MTNL, Delhi, consumer complaints number cannot be reached. All bills have been paid and none are pending. We would be grateful if you could please help resolve the issue. Thank you.
                            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                              M
                              Mtnlsza
                              from New Delhi, Delhi
                              Sep 7, 2023
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                              Address: Delhi

                              Despite having no bill payments pending, telephone number[protected] has no dial tone. The MTNL, Delhi, consumer complaints number does not respond, and one is kept waiting for ages. Please help resolve the issue. Thank you.
                              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                J
                                Jatin Manchanda
                                from Mumbai, Maharashtra
                                Sep 3, 2023
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                                Address: BD 66 Pitampura Delhi

                                This is a sincere request from a SENIOR citizen retired from IB Govt Services.

                                For the last 5 years, I’ve been chasing MTNL for the removal of a pole outside BD-66, Pitampura, Delhi 110034. There is no active connection on this pole & it is causing the following problems :
                                • SAFETY: The pole is used by thieves to reach our balcony.
                                • FIRE: Owing to wire clutters it’s a hazard for children playing around.
                                • MOVEMENT: The Pole is a significant obstruction in the movement of vehicles in the lane.

                                So, I very sincerely request you and the concerned authorities to remove the pole as soon as possible.
                                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                  R
                                  Raviahooja
                                  from Delhi, Delhi
                                  Aug 28, 2023
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                                  My landline 22715771 is not working for the last two weeks. No dial tone.
                                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                    K
                                    [email protected]
                                    Aug 23, 2023
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                                    Address: Bank of Baroda, vidyapith, chattarpur, delhi 110074

                                    My office landlines are not working, there is no dialtone in it. Please resolve.
                                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                      M
                                      Mahesh81171
                                      Jul 30, 2023
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                                      Landline surrendered and acknowledged by MTNL on 31st December 2021 . LANDLINE no[protected] .

                                      Till date the security deposit amount has not been received even wheren there are no dues pending from my side on the date of surrender
                                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                        S
                                        Sahil W
                                        from New Delhi, Delhi
                                        Jul 19, 2023
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                                        Address: Delhi

                                        There is a pol just opposite of my house, there are no wires attached to it & it is completely useless,
                                        It takes the space of atleast 2 vehicles & causes alot of parking issues
                                        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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