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Medi Assist India Complaints & Reviews

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Updated: Mar 12, 2025
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Medi Assist India reviews & complaints page 45

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P
priyaa.
from Jayamkondacholapuram, Tamil Nadu
Sep 24, 2017
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medical insurance

Address: 641011

Dear sir/ madam,
I have claimed for the hospitalization bill of my mother c vasanthi on january 2017 for sleep apnea. But the same was rejected at the cashless facility and have informed us to taken up for reimbursement after a week of reporting the cashless facility at hospitals. While taking up the same for reimbursement and for the cost of cpap machine which is instructed by the doctor to continue for life time, both the reimbursements...
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H
Haritha Reddivari
from Visakhapatnam, Andhra Pradesh
Sep 21, 2017
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insurance reimbursement

I have submitted reimbursement claim. And all required medical reports. Despite that they told that they haven't received my documents and closed the claim. When i call customer care everytime they will give some wrong reason. Also they have asked my sugar reports after 4 months i have raised claim. Its worst insurance i have ever seen with worst service.
There is no proper response. Even their sms service is worst. They have asked...
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M
mohd tareq
from Kotagiri, Tamil Nadu
Sep 20, 2017
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not getting reimbursement and sam getting same query

Address: 411048

Hi,
My claim number is 94536086
I am working with tcs, pune.
I have submitted claim documents 2 months back for hurnia endoscopic surgery.
For such surgery mediassist expect implementation stickers or original invoice. But normally hospital purchase it and use it during surgery hence hospital gave me detailed bill with implantation amount.
I have talked to customer care executive and explained him the problem...
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D
Divya Gururaj
from Nattam, Tamil Nadu
Sep 20, 2017
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claim no 94722829 acl surgery

Address: 600005

I underwent a acl reconstruction surgery on 31st august n applied for reimbursement claim on 3rd september till now i hv not received any revert claim amt s 163995/- i called up the customer care in 13th sep that time customer care executive said nothing s pending i then later i m getting a mail for additional docs requirement why you ppl always require a reminder. I can medical non medical bifurcation too but still it is under process. Im...
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C
cauttam008jain@gmail.com
from Gurgaon, Haryana
Sep 18, 2017
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medical claim not received even after 4 months

Address: Gurgaon, Haryana, 122017

We applied for the medical reimbursement claim in may month but it is still not processed till date. We emailed the medi assist but no revert is received. My claim no. Is 14417322.
Please help us to get the refund.

The last email converstaion is below

Hi team,

I think their is some misunderstanding. My mother has gone under operation in columbia asia hospital on 5th of april 2017 and...
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S
skguptajbp
from Jabalpur, Madhya Pradesh
Sep 16, 2017
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insurance mediclaim rejection

Address: Jabalpur, Madhya Pradesh, 482002

Pol no[protected]p[protected] due 31.10.17 for 4lac.
Claim no15248999 rs4084 rejected on 8.9.17 reason'atalentalia' dosease not covered.
Claim is for disgonstic;path and consultation of wife including ultra sound;spear test&ecg rs3600 (Approx)
+medicines rs460 (Approx) total 4084
Is it atalentalia.?
Matter refered to irda also.
Kindly take suitable steps...
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C
charmipg
from Gurgaon, Haryana
Sep 15, 2017
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claimed approved 2 months back but still amt is not refunded

Address: Mumbai City, Maharashtra

Hi,

My claim no is 14871281 which has been approved 2 months back i.e on 17th July 2017 but still amount is not yet refunded.

We have called more than 8 times to call center people and it takes almost 45 mins to reach them they just say it is in processing and you will receive the amount within a week and we are escalating to upper management.

As well they dont have their escalation matrix. Literally...
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D
Dave2971975
Sep 11, 2017
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something's very wrong in their process

Address: Ghaziabad, Uttar Pradesh, 201014

I don't know why my organization choose to go with mediassist, but the trouble started on that very day. I realized it when i put a claim to process. First of all, many hospitals out rightly declines to process cashless with mediassist and your trouble starts. Do the payment to the hospitals and start swimming in the ocean of mediassist. Submit the original docs and get ready to answer repeated emails asking for originals again and again...
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M
Mustaq003
from Mumbai, Maharashtra
Sep 11, 2017
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claim not received

Address: Thane, Maharashtra, 421302

My name is mohd mustaq shaikh
My medi assist id no-[protected]
Addmision date of hospital[protected]
Discharge date[protected]
Amount-52006
There is evidence of fracture seen at the shaft of right 4th & 5th metacarpal with seperation and displacement of fractureseen through x-ray and still i cant work with my right hand
I have subimited all my original document as per policy
Im not getting...
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M
MAHALAKSHMI R
from Auroville, Tamil Nadu
Sep 10, 2017
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unable to login

I am working in corporation bank.
My userid is [protected]@ibacob
I forgot my password. I opt for forgot password it shows retrieve password
Hasbeen sent to your mail id. But i am not received retieve password.
I have to give intimation about my father's eye operation. Kindly sent retrieve
Password to my mobile no [protected] and mail id [protected]@gmail.com. Thank you...
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P
Parag Sonagra
from Ahmedabad, Gujarat
Sep 8, 2017
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deduction of amount

My claim id 15120657
I have submitted the hospital bill amount rs 23035.
But you have to reimbursement the total only rs. 13000
Why you deducted the rs 10035
As per your your reason you mention 2 days more stay but as per dr. Reply i am stay in hospital
So it is not my duty and i my doesn't told to dr. You discharge.
So pl rest of my amount reimburesment as early as possible

Parag...
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B
biju289
from Ernakulam, Kerala
Sep 1, 2017
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denial of claim 94631277 under 070300/28/16/p1/11511126 silver_sez

Address: 691506

Subject: denial of claim 94631277 under 070300/28/16/p1/11511126_silver_sez

We refer to your claim submitted for reimbursement of hospitalisation expenses to medi assist insurance tpa pvt ltd. On scrutiny of the claim documents, we observe that the claim is not admissible in view of the following:

On perusal of the claim documents submitted, it is found that there is no hospitalisation / in - patient treatment....
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K
keerthi Shree kamaladi
from Hyderabad, Telangana
Aug 30, 2017
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ecard validity

Address: Hyderabad, Andhra Pradesh

Hi team, my ecard is valid upto 31 oct 2017. I need to use this card in nov 2017 for my maternity purpose. How can i renew my card? Or will it be auto renewed? Please clarify and find my details below,

Medi assist id:- [protected]
Full name:- keerthi shree kamaladi
Emp id:- 302005
Organisation:- wipro technologies
Mobile: [protected]
Email:- keerthi. [protected]@wipro.com
Insurance company:-...
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S
Sumeet Choudhury
from Bengaluru, Karnataka
Aug 26, 2017
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cashless claims for maternity

Address: 560076
Website: www.mediassistindia.com

Hi,

My wife maid no [protected] went through lscs operation in st john’s hospital, bangalore between aug 15 – aug 24 for which a total amount of rs 75858/- was given by hospital. Mediassist has approved 50000 as a part of my cashless process.

Further i’ve received message also from mediassist saying "enhancement request of inr 75858 for cashless claim no. 15104197 is authorized for inr 10400. The total...
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V
Vijay Hr
Aug 25, 2017
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no response on my claim

Dear sir i'm vijay kumar working for corporation bank, i would like to inform you that i have undergone a eye surgery in march 2017 and in april i have submitted the reimbursement claim to my insurance company which is mediassist through courier. But even after 4-5 months they have not yet processed my request.
I had been calling every week and they will promise to solve but nothing has been done, i have called there customer care...
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K
Kaustuva Ghosh
from Kolkata, West Bengal
Aug 24, 2017
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claim pending from 18th july, 2017

Address: 700102
Website: mediassist

Lens amount advance paid – rs 76700/- (Applicable for both the claims # 94473841 & #[protected]
In that, icl lens (Left eye and right eye) – rs 38350/- + 38350/-
Breaking bills provided for both. 22000/- @ 17300/-. Concern over authenticiy of 17300/- (Clarified already). I remember clearly i provided original bills only but again and again repitative comments i am getting plz provide the original bill.

Total...
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P
prasadgopathi
from Bengaluru, Karnataka
Aug 23, 2017
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claim rejected

Address: 560048

Hi i have health insurance through my company when i was joined in my company that time i didn't updated my dependency details for that reason they rejected my claim.

But if i get this reason within in 10 or 15 days after submitting my claim my wife can able to process in her company.

But they updated this reason after 50 days every week i am checking with medi assist person in my company even he also not updated...
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N
Nimesh Chaudhary
from Bareilly, Uttar Pradesh
Aug 21, 2017
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pending claim approval

Address: Ghaziabad, Uttar Pradesh, 201206

My wife got admitted in hospital under mediassist tpa i have a corporate policy but these guys added our normal hospitalisation into maternity package and deducted whole amount of our maternity package in normal hospitalisation we have all the documents and proof for that but no response from staff.
Staff is so rude they never respond to calls and mails and always ignore customer queries i am following up manish kumar from delhi branch...
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P
piyush84
from Udaipur, Rajasthan
Aug 19, 2017
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claim for cashless treatment rejected without proper justification

Claim no[protected].
I had submitted all the possible documents related to the patients disease and the same were also verified by your executive who came for the inspection. But even after that the claim has been denied. This is unacceptable and you need to ensure fairness and transparency. It not only puts a bad image on the company's part but also creates customer dissatisfaction. Please look into the same and provide realistic...
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R
Ravindra Mahadik
from Pune, Maharashtra
Aug 17, 2017
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not seeing original doc's. only sees scan copies. casual service provided by company

Address: 412015
Website: Ravindra.mahadi@accesshealthcare.co

Dear sir,
I am ravindra mahadik. Employee of access healthcare pvt ltd.
I am allready submitted pharmacy bills and lab reports in document file.
Medi assist executive not seen file, they only seen scan copies of that docs.
It is not practically not possible to take again lab reports. I have only scanned copies of that doc.
I am not happy with medi assist service....
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