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Updated: Mar 12, 2025
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Medi Assist India reviews & complaints page 41

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R
rita r
from Gurgaon, Haryana
Jan 25, 2018
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regarding claim# 15974632

Address: Bangalore, Karnataka, 122018
Website: www.medibuddy.in

As i fill this form, i am still struggling with my husband’s claim no. 15974632.

To start with, mediassist miserably fails at reverting to its customers. No one picks up phone at their call center (You are permanently on call wait). My personal record on hold with them is 1 hour 52 min. Number of emails i have sent to their email addresses goes unanswered 99 out of 100 times. That one time out of 100 if they feel like reverting,...
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Shah Bharat Hiralal
from Pune, Maharashtra
Jan 24, 2018
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non information regarding reimbursement claim

Address: Pune, Maharashtra, 411009

I had submitted my reimbursement claim papers in the new india assurance co. Ltd, 's pune d o iv office on 24/12/2017. I got claim intimation no 202042 on 26/12/2017 & confirmation of receipt of papers on email vide tracking id pun00023977 on 04/01/2018. But afterwards i am not in receipt of any further communication regarding approval / dis approval or any further information required by you till date. Kindly let me know my status of claim...
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A
apurva m shah
from Bhuj, Gujarat
Jan 23, 2018
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delay in approval of claim

Address: Kutch, Gujarat, 370001
Website: apu_2001in@rediffmail.com

We have claim id 16001929. Name - mansukh shivchand shah. As per requirement of medi assist office at ahmedabad, gujarat regarding our claim, we have already submitted our documents viz. Bank passbook copy and blank cheque by mail on 3.1.2018.
We have also talked about receipt of the same with mr. Vijay parmar. He has told that your records will be updated within a week.
But again on 13th jan 2018, we have received a message...
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V
vinod phogat
Jan 22, 2018
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not getting claim reimbursement

Address: 122001

Hello team

It is more than 2 months i am not getting status for my claim. Can you please prioritize my claim process

All verification has been done but still i am struggling for my money.

Claim number

Claim of : monika monika
Date of admission : oct 29, 2017
Claim ref no : 16132858
Insurer claim no :
Insurer member id : [protected]
Claimed...
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P
Pravin Gad
from Mumbai, Maharashtra
Jan 21, 2018
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reimbursement claim denied

Address: Thane, Maharashtra, 421301

Claim no. 95303556
Corporate policy
Tpa id : [protected]

Worst experience with mediassist. Think before enrollment
They have denied my mothers hospitalization claim saying illness is pre-existing (They dont do any pre-medical tests before enrollment) and enrollment is within 1 yr (Apr 2017). Ive informed them multiple times that treatment was for obstruction which cannot be pre-existing this was confirmed...
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V
venkatmaruthi polypacks
from Hyderabad, Telangana
Jan 18, 2018
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please issue cards

Hi,

I am trying for the past 15days via mail/calls/customer care and so on. but no use/update.

When i login to my mediassist account in mediassist website, I don't see my renewed current year policy.

Current year policy : National Insurance - Baroda Health Plan
Policy Number :[protected]

We request you to please review the same and provide the timely help.
br...
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G
geetanair01
from Delhi, Delhi
Jan 18, 2018
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cards for insurance policy 272900/48/2018/7722

Address: New Delhi, Delhi, 110017
Website: esid

I have had medical insurance since 2016 but have not been provided with the cards. I had submitted mine and my wife's photographs last year but have not been issued with the cards till date.
Would request early action and issue cards at the earliest. Kindly advise if there is another site i have to register my complaint. Please advise i need to provide any other information....
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N
nitinguptaasr
from New Delhi, Delhi
Jan 18, 2018
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cancellation of claim

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: mediassistindia.net

Patient was admitted in max hospital noida and hospital raised the cashless but cashless was not approved then attendant paid self. After 3 hours of discharging, got the approval. Patient raised the reimbursement. Reimbursement was stuck due to previous claim. Max hospital already sent the cancellation letter for that claim but mediassist didn't cancel. I already call 100 times regarding the same they always said it would cancel within 30...
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P
pradapk
from Delhi, Delhi
Jan 18, 2018
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claim number 14532181 still open

Dear team,
For the above claim id, i have submitted all the necessary details which ever i had and possible by me.

Background: my father met with a road accident 17th april 2017 and expired on 18th april 2017, i have given the explanatory note along with the bills, death report and other documents we had.

During the chaos situation we lost the original bill from the hospital. But we got a duplicate copy...
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N
nitjsrbala
from Bengaluru, Karnataka
Jan 16, 2018
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medical claim not processed

Address: Bangalore, Karnataka, 560100

Hi,

I have raised a claim in for reimbursement in october 10th. It took more than 2 months to respond back on this claim from mediassit. Post that i was chasing them though calls and mails to know the status of the claim.

But the customer care representatives are dont have basis understanding of english. They are very poor in understanding the customer problem statement. Some times they cut the call and they...
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P
Pickaa
from Chennai, Tamil Nadu
Jan 13, 2018
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insurance not fully claimed due to communication lag.

Address: 605003
Website: Against Medi asst insurance company

My father admitted in arvind eye hospital for glaucoma on 8/1/18 and yag laser done on 9/1/18 then vitrectomy done on 11/1/18. Mail sent from hospital for 20000 but claimed for 10000 only. I paid the balance amount n discharged on 12/1/18. When i called customer care they said partial amount being sent, i didn't receive message like this n insurance people in hospital also didn't mention like this. Kindly do the needful at earliest to claim...
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N
Nilesh sononi
Jan 12, 2018
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claim not settled since last seven months

Hi, claim id 14557121 cash less claim for cataract operation done in the month of may 2017 but till date payment not settled.
Kindly raise an issue on priority.
Since last seven months i am in follow up with company but no use they are not able to provide payment details.
Claim raised by hospital was rs.33000 but they have approved only 16170 what about the remaining funds.
Hospital is in continuous follow-up for...
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R
rhl.ds2010
from Kolkata, West Bengal
Jan 6, 2018
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the reimbursement claim (15969080) has been denied under 970000/34/17/04/00000060_non-sez.

I have undergo the reason of denial. But i am completely dissatisfied with the denial reason. I need to know the following

1. Why 'leukoplakia excision' is not being considered as treatment? 'leukoplakia' can increase risk of oral cancer if it is left unattended. If it's not a disease as per the policy then let me know why and send the list of diseases which are covered under my current policy.

2. Before i...
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S
Santhosh Keshav
from Renigunta, Andhra Pradesh
Jan 5, 2018
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mou discount not given for claim no# 15942824

Address: Hyderabad, Andhra Pradesh, 500073

Hi sir/mam,

We have admitted our baby in rainbow hospital and opted for mediassist cashless claim. At the time of claim approval, mou discount was not given for the claim no#[protected]B/o asha, baby boy) as per irdai regulation. We have waited for 3 long days to get the discount from mediassist with no luck.

Benefit of discount should be passed on to the patient as per irdai regulations.

Please...
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R
rajupal12
from Kolkata, West Bengal
Jan 4, 2018
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insignificant delay and query claim-16006808

Address: Kolkata, West Bengal

Claim no -
16006808, query of late submission although lt is not too late and reason of late submission also inform to tpa through mail. And seeking of orginal documents - i have been submitted all orginal documents except discharge certificate as it is vital for our future.in that case attested copy also submitted even i have been submitted declaration for submission of attested copy of discharge certificate instead of orginal. Lots...
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S
sathi kiran
from Hyderabad, Telangana
Jan 2, 2018
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15563028 again asking for one more set of documents again after sending

Address: Hyderabad, Andhra Pradesh, 500049

15563028 it is my claim i'd what ever documents you asked i provided by 18/12/2017 through bluedart courier pod no [protected]. Again you are asking for some all most same set of documents how can i approach the doctor these many times my claim was for the month of august 2017. I provided the all set of required documents please help in rembersment of the bill amount19037 rupees...
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M
Mayur K Chavda
from Ankleshwar, Gujarat
Dec 29, 2017
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non clearance / settlement of the mediclaim

Address: Vadodara, Gujarat, 390019

We have filed mediclaim as on 13/06/2017 which has been settled down without considerations of our pharmacy bills as well as laboratory bills. On raising up the issue with them, advised to send set of xerox copies to re-considered the same.
As on 20/07/2017, we have submitted & received at medi assist india (Ahmedabad office) through maruti currier vide docet no.[protected].

I have followed up on their help line no....
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T
to_sanjoydutta
from Bengaluru, Karnataka
Dec 28, 2017
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15890391 - complaints - 2745482

Address: 560100
Website: pmopg.gov.in

Hi,
My father expired in hospital itself, so they issued discharge summary which i had to submit original in burning ghat to release the body. Then burning ghat issues me a certificate which i had to submit municipal corporation to get my father's death certificate. While claiming in mediassist, i had sbmitted xerox copies of discharge certificate and death certificate but they are expecting me to provide original discharge summary...
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D
Dolatrai Patel
from Kathor, Gujarat
Dec 28, 2017
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not approved amount of reimbursement claim no 15950362

Address: Ahmedabad, Gujarat, 390054

I applied reimbursement claim no 15950362 of amount rs 52118/ on dated 19/12/17. As per link given by sms for check status of my claim i check then i came to know that in my claim rs 6777 total amount is not approved and remaining amount of rs 45341 is under process. So i want to know why and for what reason amount of rs 6777 is not approved. Pl mention clause of conditions of policy for not approved so i will put my side in consumer protection...
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V
vidyamani87@gmail.com
from Bengaluru, Karnataka
Dec 28, 2017
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father claim no 15886277

Address: Bangalore, Karnataka, 560066

I have submitted my father claim in mediassist. Claim number is 15886277. Though we provided all the original documents and final bills and medicine bills, again and again they are asking for original final bill and medicine bills. They are not checking the whatever documents the customer provided. Just to extend time requesting for another original bills. When i called customer care executive past 4 times they didn't share this information....
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