Submit a Complaint
Claimed

Motorola Solutions Complaints & Reviews

www.motorolasolutions.com
1.4
Updated: Oct 25, 2023
Complaints 1859
Resolved
520
Unresolved
1339
So far, so good. Motorola Solutions is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Motorola Solutions will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Motorola Solutions

Having problems with Motorola Solutions?

File a complaint and get it resolved by Motorola Solutions customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Mobile Handsets
Motorola Solutions

Recently resolved complaints

View all complaints

Most useful reviews

0
Motorola g4 plus
1
New moto e3 power mic problem
0
Display not available

Featured stories

Charging issue in moto m mobile handsets
Moto g turbo edition repairing in service center issue

Motorola Solutions reviews & complaints page 6

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
Kranthi Aaron
from Nagpur, Maharashtra
Dec 1, 2018
Report
Copy

no bill is being issued after repair

Address: Warangal, Andhra Pradesh, 506015

My mobile got repaired in motorola service center. (Telangana-warnagal district - hanamkonda-ms reddy complex) this service center is not providing bill. Same situation is being faced my many people. Illegally they are charging huge amount for repair without any bill. I request you to take action. Which leads down your company reputation and people's trust on your service centers...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Sujatha Murugadass
from Chennai, Tamil Nadu
Nov 29, 2018
Resolved
Report
Copy
Resolved

comm server started error is coming for past 10 days

Address: Chennai, Tamil Nadu, 600113

Hi,

My name is sujatha. I have bought a moto g5 s plus mobile though amazon.

Comm server started error is coming for past 10 days in my moto g5 s plus mobile and also my mobile is not getting charged till now. It is only 6 months old. Please help me to get out these issues.

Mobile name : moto g5 s plus

Serial no : zy3229jkfv

Please solve this issue as soon as possible....
Helpful
Found this helpful?
2 Comments
Report
Copy
A
AB Ayush Bagde
from Bhopal, Madhya Pradesh
Nov 29, 2018
Resolved
Report
Copy
Resolved

about the service center

Address: 490026

My moto g5 plus charging slot was damaged, so i have gone to moto service center in my area, they repaired charging slot and with this they reset my phone without informing me, so my important data, photos, ebooks (Pdf), text messages in which some photos and messages were so much important but they didn't asked me about resetting it so i lost all my datas,...
Helpful
Found this helpful?
1 Comment
Report
Copy
B
bharti2403
from Rajkot, Gujarat
Nov 27, 2018
Report
Copy

I am complaining about motorola one power

Address: Junagadh, Gujarat, 236001

Sir,
I am satish pandya from junagadh
I have purchased motorola one power from flipkart on date 10-11.2018
Handsets xi uoj. Hsn:85171290, [protected].. Last three days.. Back buttons given on screen is not working properly. When i search for contact key pad is is disable, so i have to restart the mobile for use. I have given complain on toll free no on 26.11.2018 they give me advise to contact service station of...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
prasadsvs
from Rayachoti, Andhra Pradesh
Nov 19, 2018
Report
Copy

moto e4 plus suddenly switched off.

I have purchased moto e4 us on 08/02/2018 in Big C, parvatipuram, vizianagaram district_535501. It has suddenly switched off on 17th November 2018. I have gone to the shop to complain. The personnel have not responded to the complaint . They advised me to go to the service centre in vizianagaram. Please solve the problem.

Yours faithfully.
S.V.S.PRASAD....
Helpful
1 other people found this review helpful
1 found this helpful
2 Comments
Report
Copy
A
Ankit 1993 Rawat
from Delhi, Delhi
Nov 15, 2018
Resolved
Report
Copy
Resolved

gadget issue

Address: New Delhi, Delhi, 110095
Website: director_services@motorola.com

I baught motorola g6 3 days before yesterday i got a software popup on my phone i updated my phone since then my phone is not getting on it is too disappointing that investing in your new product if i am getting such problem.

I have been the user of your motorola since long i have used all pohne series and now i think i did a mistake going with motorola changed product.

Even after logging a complaint in motorola...
Helpful
Found this helpful?
1 Comment
Report
Copy
M
MANILAL KUMAR
from Mumbai, Maharashtra
Nov 14, 2018
Report
Copy

defective handset but not getting proper support from customer service & not agree to refund & replace

Address: Mumbai City, Maharashtra, 410209

Hi,
I have moto g5s plus device, which is not working properly since july 2018. I have alreday visited service center 6 times, still my issue is not resolved. Lenovo-moto is not agree to replace my handset or return my money. They just asking to wait for software update.
Really bad service. Below is the incident id registered, using this detail history can be found.
Lenovo incident id:[protected]...
Helpful
Found this helpful?
3 Comments
Report
Copy
M
Mahek Desai
from Surat, Gujarat
Nov 11, 2018
Report
Copy

regarding android p update

Address: Navsari, Gujarat

Heyy motorola and team, i am using moto g5 plus. I got an android 8 (Oreo) update one month ago when android 9 (Pie) upadate were already out on google pixels. Moto g5 plus is only a year old so it's very unfair us not getting the pie update and this is not just my complain but also every g5 plus/s plus users complain.

We request you to provide us the android p update.

Regard,
Your consumer....
Helpful
Found this helpful?
1 Comment
Report
Copy
J
jugal123456
from Mugma, Jharkhand
Nov 4, 2018
Report
Copy

cost of replacing broken display of motorola e5 plus

Address: 734003

Its been just over a month since i purchased a brand new moto e5plus... And just last week the screen got cracked while it fell from a height of roughly about 1and half feet from the couch i was sitting on... Firstly didnt think at all that moto phones could be this fragile as motorola has always been synonymous with "strong built" phones and secondly when i did visit the nearest authorised service centre in siliguri to get my phone fixed...
Helpful
Found this helpful?
2 Comments
Report
Copy
S
Shivam Varma
from Renukut, Uttar Pradesh
Oct 26, 2018
Resolved
Report
Copy
Resolved

moto g5s software problem

Address: 231001

Respected sir!

The service center of motorola in mirzapur (231001) is very poor. I have a software issue in my moto g5s, but your staff tells that his laptop is not working. Afterall i reached 5 times at service center, but same thing happens. Please take some action. Because i feel unsatisfy with your moto service. Hope you solve my problem. What can i do with my moto phone?

Your customer...
Helpful
Found this helpful?
1 Comment
Report
Copy
C
Chaitanyaa2007
from Pune, Maharashtra
Oct 24, 2018
Report
Copy

motorola g5s plus - slow internet speed

Address: Pune, Maharashtra

I bought motorola g5s plus in november 2017 and using it with vodafone 4g enabled sim with 40gb 4g data plan.

The internet speed has been pathetic from the day 1 and i thought the issue was from vodafone's end so i followed up with them and got the sim replaced however, still no difference in the internet speed.

My another phone redmi with same vodafone sim at the same place gives me 30-40 mbps speed and this...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sreejp
from Coimbatore, Tamil Nadu
Oct 24, 2018
Resolved
Report
Copy
Resolved

moto xt1550 service was not proper

Address: Coimbatore, Tamil Nadu, 642001

I gave my phone on 10.10.2018 for changing battery at the time my phone was working very good condition except battery draining, and slightly battery bulging. After service i received my phone. Now the phone's speaker was very very low and in the typing tool the space bar was not work properly. So i cant able to type.
I gave the phone for rechecking the company staffs wont attend the problem properly stll that complaint was continue.br...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
ARNAB BAKSHI
from Asansol, West Bengal
Oct 22, 2018
Resolved
Report
Copy
Resolved

service center executive misbehaving

Address: Uttar Dinajpur, West Bengal, 733134

I have moto g5s plus, but camera lens has some dust, today i came here for repairing in motorola raiganj service center (Siliguri more, raiganj) the center operator is misbehaving with me. They are not providing such care. As motorola is propular brand, i think in this issue company's reputation is decreasing. So, sir i ll be great ful to you if you take step against this operator to provide a satisfactory service. Invoice is attached..br...
Helpful
Found this helpful?
1 Comment
Report
Copy
Y
Yogesh_Naik
from Kottayam, Kerala
Oct 20, 2018
Report
Copy

moto z2 force purchase via flipkart

Website: www.motorola.in/products/moto-z-force-edition-gen-2

Im motorola website they mentioned that moto z2 force with turbo power mod (Accessory). But when i purchased it from flipkart on big billion day (Order placed on 11th oct 2018 and product got delivered on 12th oct 2018) i didn't get any mod (Accessory) along with phone. When i contacted flipkart they said they didn't mentioned the mod in the product specifications so they will not provide. When i contacted motorola they said it is their retailer...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
sranjan91
from Indore, Madhya Pradesh
Oct 15, 2018
Resolved
Report
Copy
Resolved

pathetic service of in warranty moto z

Address: Pune, Maharashtra, 411057

My moto z device was dead in warranty so i gave it to service centre for repairing, they changed motherboard and battery, and gave it to me it was working fine but display fitting and rear back fitting issue was there, so again i submitted, they have repaired it also but again next day display started coming out and rear camera was not working and this time they replaced camera and gave it to me, again next day display started to coming out,...
Helpful
Found this helpful?
1 Comment
Report
Copy
O
omkar patwardhan
from Pune, Maharashtra
Oct 13, 2018
Report
Copy

g5 plus complaint

Recently i had updated system and since then my phone is not working properly.

My counterpart will not hear anything which i am talking, there is some continuous noise coming and other party hardly hears something

This is the second issue i had since i bought this phone last nov, first it stops charging for which service station took 5 days to fix.

Now service station is not ready to fix saying...
Helpful
Found this helpful?
2 Comments
Report
Copy
S
shivshankar4678
from Delhi, Delhi
Oct 12, 2018
Resolved
Report
Copy
Resolved

complaint regarding not resolve my problem.

Address: 110043

Sir/madam,

With respect, i bought my phone on dated 19/07/2018 from shakti enterprises though online from shopcluses.com. Now, i facing 01 sim card not supported in my phone. And i have gone to lonovo motorola service center. But they have answered me that you phone is out of warranty. They have refused to me for repairing my phone. Although i have bought on dated 19/07/2018 and i have invoice.
Please taking action...
Helpful
Found this helpful?
1 Comment
Report
Copy
F
Firoz Khan
from Delhi, Delhi
Oct 11, 2018
Resolved
Report
Copy
Resolved

phone screen is not working after replacement of battery

Address: Chennai, Tamil Nadu, 603202

1. I visited tambaram motorola service center for battery issue. My battery was old and maximum battery back up was 1 hour.
2. I called to service center and i went with my phone.
3. Service center charged 1800 inr for battery + tax.
4. After some time i am facing screen problem, whenever call comes sometimes i am not able to see contact number and name because i can listen only ring not screen. I informed to service...
Helpful
Found this helpful?
3 Comments
Report
Copy
A
ayush88812
from Kichha, Uttarakhand
Oct 3, 2018
Resolved
Report
Copy
Resolved

service centre - taking payment without bill and rude behaviour

Address: Saharanpur, Uttar Pradesh, 247001
Website: Service centres are selling spare parts without Bill

Service centre of motorola/lenovo in parshrwanath plaza in saharanpur are not giving bill on purchase of power button of my moto g4 plus for rs 650.00/- and on asking again for bill they adviced me to purchase it from local market other than moto.
Employee behavior was not satisfactory and this material is not available is market that's why they are selling such material on higher cost and without giving bills and warranty.
br...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Sandheepan Deepan
from Idukki, Kerala
Oct 2, 2018
Resolved
Report
Copy
Resolved

service not satisfactory

Address: Thoothukudi, Tamil Nadu, 628004
Website: Motorola_india@mailwc.custhelp.com

Sir.. I bought moto m on 2017 aug.. That contains eco pblm.. It creates so much trouble to other parties on conversation... I submitted to tirunelveli kumar elect. Prob was not fixed even submitting on the warranty period.. Again i resubmitted the mble job sheet no 495.. Thereafter also not fixed by ur side.. Again i resubmitted the mble on 17.9.18.. Till no response from ur side.. I totally fedup with ur services.. While calling to the service...
Helpful
Found this helpful?
2 Comments
Report
Copy

Related businesses

RSG InfoTech
3
(5)
CCOM Telecommunications
1.5
(17)
Today Live Shoppings
1
(95)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR