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mPokket Complaints & Reviews

4.9
Last updated May 10, 2024
Complaints 1191
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PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2,
EP & GP, Sector V, Bidhannagar

Kolkata
Kolkata District
West Bengal
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700091

mPokket reviews & complaints(1191)

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M
Mamathabandaru
May 10, 2024
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Didnt get response

It has been 10 days still I didn’t get a link to pay the money not even a call i got from mpokket. If we don’t have money mpokket agent will call repeatedly and uses abused words. When we are trying to reach the agent didn’t get response...
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Rahul Mandyal
May 9, 2024
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I want to change my primary device to my new current device. My registered number is [protected] and I am getting no response from email. I created my account on Redmi note 8 and now I'm using redmi note 11 pro plus 5G. Please help me change my primary device as soon as possible.
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    M
    Mousumi singh
    May 8, 2024
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    Settlement of loan

    Hello I am anamika, I was a regular user of mpokket app and used to clear all my debts on tim but last year due to some reasons I couldn't complete my few debts of around ruppees 2-3k and even paid the date extension fee seperately but due to family emergency condition I am not able to pay the debt amount for the time being and now the mpokket app people are calling me and constantly threatening me, also they e-mailed me the legal notice....
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    J
    Johny Roy
    from Kolkata, West Bengal
    May 7, 2024
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    This is Avishek Roy, I have a loan from your company on number [protected], I have taken that loan for one of my friend on my name to help him, however he betrayed me and he is out of contact and he did not paid any money to me to repay the loan, now as the documents are on my name I know I have clear the amount, but I have lost my job and I am jobless for last 2years, today the agency people are calling up and threatening me to repay the loan if not done by today they will share the documents and details with my neighbour's, I have requested them for some time but they are not ready to listen, so I am requesting you to please give me atleast 2-3 months of time so that I can arrange money and repay the entire loan amount, please help me on this and stop the matter from agency.
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      V
      vinoth3598
      from chennai, Tamil Nadu
      May 5, 2024
      May 7, 2024
      This thread was updated on May 7, 2024
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      Regarding the Phone Number Change

      Respected Sir / Madam,
      Iam VINOTH KUMAR R, I have been using the Mpokket in [protected] this number. Now I need to change the mobile number to [protected]. Kindly do the needful as soon as possible.

      With regards,
      Vinoth Kumar R...
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      M
      mraul
      May 5, 2024
      May 8, 2024
      This thread was updated on May 8, 2024
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      I took loan of 14000 and now they are asking to pay 17000 as I couldn;t pay on time. need waiver on the loan and I will repay whatever I bought.

      email id - mariya.[protected]@gmail.com
      May 08, 2024
      Updated by mraul
      I have taken loan of 14000 30 days back and mpokket people are calling 20 times a day to repay. I have financial crisis and unable to pay the full amount. I request you to either provide me EMI options of few months or give settlement amount.

      I want to resolve the issue asap.

      mariya.[protected]@gmail.com - registered email id
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        M
        Mamathabandaru
        Apr 29, 2024
        May 1, 2024
        This thread was updated on May 1, 2024
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        I have been taken 17000, but now it is showing 40k rupees, my situation is very bad, my father got hospitalized, can you please give the waiver. I have recieved calls from mpokket they are using . Can you please reduce the amount I will pay it on the spot please give me waiver amount of 100%
        May 01, 2024
        Updated by Mamathabandaru
        Hello,

        I have talked with the agent and agreed to pay the amount on 1st may before 12pm but still i didn’t get the link.. i have meassged to the agent also they have seen my message but not responding. Please contact so that i can pay the amount on spot
        Hi Sir,

        Our team has spoken to you & we believe your concern has been addressed.

        Thanks & regards,
        Team mPokket
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          H
          Hemant 15
          Apr 24, 2024
          Apr 26, 2024
          This thread was updated on Apr 26, 2024
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          please provide noc

          Dear support team,
          I am Hemant singh kanyal I have cleared all my dues by the end of June, 2022 if you could help in this it will be very helpful. Take this action very seriously and provide me NOC as fast as possible and reply or give any response at least after emailing me NOC. My reason for NOC is for the purpose o[censored]pdate my CIBIL. Please provide No due certificate(NOC) and close all my credit lines and update the CIBIL report,...
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          M
          Madhu850
          Apr 24, 2024
          May 4, 2024
          This thread was updated on May 4, 2024
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Collection agent is blackmailing and threatening

          Hi, I have taken a loan from Mpokket and there was a delay in payment but some how I'm trying to arrange the money and paying the loan amount but the executives from Mpokket doesn't know anything and they will follow the script to talk nothing else. I have a already informed several times that I'm facing some medical emergency in the family and I will arrange the money on 5 May 2024 but they are not listening and now finally, Mpokket team...
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          Y
          Yashas s
          from Bengaluru, Karnataka
          Apr 23, 2024
          Apr 26, 2024
          This thread was updated on Apr 26, 2024
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          It's been 45 days i have cleared all my dues on mpocket, still credit report shows your loan is active and overdue . Because of mpocket my cibil has got affected severally, after paying all the dues with hefty fine, still we have to bear all these stuffs. Now I can't even get a new loan due to bad cibil.
          As you said it will be updated within 45 days, so am writing this for you for not updating my report. do issue the NOC or send the updated reports to the respected bureau.
          Apr 27, 2024
          Complaint marked as Resolved 
          They have assured that, it will be resolved within few days.
          Hi Yashas,

          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

          Regards,
          Team mPokket.
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            V
            Vikiq
            Apr 21, 2024
            Apr 26, 2024
            This thread was updated on Apr 26, 2024
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            This my 5-6th complaint against mpokket

            Why you are not able to slove ... .. When loan is overdue you charge hefty fees ... Now bcoz of you (mpokket )my credit score
            Is falling.. You must be responsible for this


            (((( I have cleared my all dues on[protected]

            (My score went from 630 to 580 )
            After 1 month of clearing all dues 🤯🤯

            Sooo now are you guys going to give me compensation...!
            Apr 26, 2024
            Complaint marked as Resolved 
            Hi Vikas

            Our team has spoken to you & we believe your concern has been addressed.

            Regards,
            Team mPokket.
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              T
              Txla
              Apr 21, 2024
              Apr 26, 2024
              This thread was updated on Apr 26, 2024
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              high interest rate on loan

              I am Vibhanshu Pant and this is regarding loan settlement and closure.
              I am a student and I didn't get any of the pocket money from my family. Also my family is facing a financial crisis.
              I want to close the Mppoket loans. Hence I humbly request you to please remove the penalty amount and share me the link for making the final payment of the principle amount and provide me NOC for that....
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              M
              Mamathabandaru
              Apr 18, 2024
              Apr 23, 2024
              This thread was updated on Apr 23, 2024
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
              Report
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Loan waiver amount

              I have been taken 17000, but now it is showing 40k rupees, my situation is very bad, my father got hospitalized, can you please give the waiver. I have recieved calls from mpokket they are using abused language. Can you please reduce the amount I will pay it.

              Please contact me and send a email...
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              C
              Charan Karunakar
              from Noida, Uttar Pradesh
              Apr 17, 2024
              May 1, 2024
              This thread was updated on May 1, 2024
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              Regarding loan harassment calls

              Hi i have took loan of one year back due to my health issue i was on bed rest and out of work and recently joined in job so i said to the people also multiple times and i have submitted the documents also and even though calling and harrasing me like will visit to the location even am lifting the call and giving the proper answer also and jus now from chennai mpokkt customer care girl spoke very rudely that will visit to the location what...
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              S
              sumanth0415
              from hyderabad, Andhra Pradesh
              Apr 16, 2024
              May 1, 2024
              This thread was updated on May 1, 2024
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              This is sumanth i have taken loan from mpokket in my college days but i not paid at that time due to covid so that i completely forgot about my payment and they increased interest as much as they can i took 10, 000 now they are telling to pay 36000 but i cant pay that much i want waiver from my penalities so that i can clear my pending dues immediately please look into it and bring me out from this problem.
              May 3, 2024
              Complaint marked as Resolved 
              Very impressive service
              Apr 16, 2024
              Updated by sumanth0415
              This is sumanth reddy I have taken loan from mpokket in my college days I unable to pay at that time because of covid 19 and I completely forgot about that I took 10k but they are asking me to pay 36k im unable to pay that much I want waiver in my penalties and fines so that I can clear all my pending dues
              Hi valued mPokket user,

              We are here to assist you in every way possible & would like to get in touch with you at the earliest. As we are unable to identify your account on the platform, we earnestly request you to DM us your registered number & we would certainly help you.
              sumanth0415's [Complaint's author] reply, Apr 24, 2024
              7842311148
              Hi Sumanth,

              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

              Regards,
              Team mPokket.
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                M
                Madhuri996
                Apr 16, 2024
                Apr 23, 2024
                This thread was updated on Apr 23, 2024
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                I took loan from mpocket I am unable to login into the app because I lost my phone with my mpocket registered mobile number so I want change my registered mobile number login into the app and pay my loan tried to contact mpocket by call and email but there is no response at all please help me with this issue.
                Hi valued mPokket user,

                We are here to assist you in every way possible & would like to get in touch with you at the earliest. As we are unable to identify your account on the platform, we earnestly request you to DM us your registered number & we would certainly help you.
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                  M
                  Mamatha Bandaru
                  Apr 15, 2024
                  May 1, 2024
                  This thread was updated on May 1, 2024
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                  Hi I took loan from mpokket in carona, due to my financial and family issues I'm unable to pay at that time. Recently I contacted mpokket regarding loan repayment but they didn't reduce penalty for me it is difficult to pay penalty.

                  Account Name : Mamatha Bandaru
                  Reg. Mail : [protected]@gmail.com
                  Reg.No : [protected]
                  Present contact no/ whatsaap :[protected]
                  Apr 16, 2024
                  Updated by Mamatha Bandaru
                  Not yet resolved
                  Hi Mamatha,

                  Our team has spoken to you & we believe your concern has been addressed.

                  Regards,
                  Team mPokket.
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                    S
                    Savi arora
                    Apr 14, 2024
                    May 1, 2024
                    This thread was updated on May 1, 2024
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                    Hy actually I want to clear my loan but my id was blocked because of my mistake can you please help to repay loan I don't able to get was account to repay loan
                    We are here to assist you in every way possible. Please DM us your registered number & we would certainly help you.
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                      P
                      Prashant7974317567
                      from Satna, Madhya Pradesh
                      Apr 13, 2024
                      May 1, 2024
                      This thread was updated on May 1, 2024
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                      Address:Kolkata
                      Website:Www.mpokket.com

                      Sir my registered number is [protected] which is changed from my old number [protected], account holder name = Prashant singh parihar, sir I am continue trying to contact mpokket team but they are not replying, As I paid my all loans and overdue before 2months on 15/02/2024 and asking to provide me NOC certificate in my email id aur in my WhatsApp number [protected], sir please issue me NOC letter and also please do close my open loan account in my civil report there is still my loan account is opened from last two months .
                      Hi Prashant

                      We are here to assist you in every way possible. Please DM us your registered number & we would certainly help you.

                      Regards,
                      Team mPokket.
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                        S
                        Srajalbagri
                        Apr 10, 2024
                        May 1, 2024
                        This thread was updated on May 1, 2024
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                        Sir my name is srajal bagri having mobile no. +[protected] I have tried contacting mppoket many times but get no proper reply and totally harrassment is all I have got my net amount is 7200 rs only and they are asking to pay 20k rs which I cannot bear I, I am a student and don't have any source of income currently I want to clear the amounts pp hence I request you to please resolve it asap and remove the penalty amount so I can make the paywmnt
                        Hi Sir,

                        We are here to assist you in every way possible. Please DM us your registered number & we would certainly help you.

                        Regards,
                        Team mPokket.
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