Myntra.com Complaints & Reviews

They lost my product and canceled my package, as i had ordered it from an nre card i cannot get my money back. I called them asking to change my account number they are not helpful at all. Customer service was also not helpful. I asked for either a transfer to an alternative account or to the wallet and they keep repeating the same thing. I lost almost 5000 rupees.

Hi ;

I have kept a oder in myntra and got deliver on 16th april 2019. The deliver boy bought two swipe machines. First he used one swipe machine and skimmed by atm card and told this swipe machine is not working and used other swipe machine for transaction and hacked my atm and withdrawal amount on may 2nd... Please be. Careful about swipe machines and delivery boys and the deliver boy number is [protected]

I had cancelled one of my order on30th march but i didn't get the refund till date. When i called their customer care they told me that refund has been initiated and had given me some reference number and told me to contact the bank but bank also couldn't trace that number. As it is very hard to follow up with bank every time, so what should i do to get my refund

Placed on: 24 apr 2019
Order no:[protected]-6489203
I am making the return request calls and mails from last 2 weeks still it is not picked up my myntra. I want strict action against this, because it is not my mistake. Every other day i am making the retrun reuest no one is taking my complaints seriously. Please help me in this matter.
I received 2 products based on my order, one is people product people women white printed blouson top and another is hrx grey melange top but i received a different product of people brand and hrx product fitting is bad. So, i want to return both the products.
I ordered a people women white printed blouson top which is a cold shoulder top. But i received people white full sleeve shirt top which is different from which i have ordered. Now i want to return both products but the delivery boy took the return of only 1 product. By mistake, he exchanged both the polythene bags. So, he took people polythene bag and hrx product.
Now to return the people product i have myntra plastic bag, hrx polythene bag, people white full sleeve shirt, and original tags also. Attaching all the images related to the product.

Dear sir/mam

I am sneha kothari order one product hrx tracking pant from ur site n now i want exchange the only size for this product but bcz of the tag issue unable to exchange the pant so do as early as possible to exchange it from ur site i was not satisfied with ur services. Exchange it within two days at any cost.

Sneha kothari
[protected]

My myntra credit got hacked and someone made a fraudulent purchase worth 2411 (434+ 1977) rs, 2 orders placed on 16th and 17th of april 2019 and got it delivered to their address... When i called customer service to complain, their response is please lodge a complain to your nearest cybercell and they will follow!... Still no steps taken to protect the customers or resolve their problems... Instead putting it on us to fight out the company's mistakes... Has got to be someone internal doing this fraud... Also they do not care about it they said if you are not happy with this then this is your call.. Could you please help in getting this fraud resolved and take strict action and if possible help to get my money return.

The user had updated his mobile no and delivery address as shown in the attached photos. This happened while i was travelling outside the country and helpless.

Myntra should take the responsibility of this and someone insider is doing this and help the customers by refunding the amount.

I recently ordered two shoes from myntra.com. I received a confirmation mail of that order also. After some hours suddenly they mailed me that my order got cancelled due to technical reason and refund got initiated. Also they asked me to place a fresh order. Now the price of the product got increased. I feel cheated. Hoping for a positive feedback.
Date of incident - 03/05/2019
User id - [protected]@gmail.com
Order id[protected]-0841201

I ordered 3 items from myntra on 27 of april and the expected delivery date was 2 of may but haven't received anything yet. When i am tracking my order then it's showing that package is out for delivery but didn't receive any call and when i am trying to call delivery agent then he is not responding to it. As i have already done the payment online, i want to know by what time i'll receive my package.
Order no.[protected]-7444503
Contact no. Of delivery agent-[protected]

I was asked to update acct no. to get my refund in May 2018. I did but again I received a mail that the acct no. updated is wrong. I updated again but instead getting refund in acct received a mail that the amount has been credited in phonepe wallet. I further enquiried about the login id password of this wallet in order to login as well as the txn details to track as do not have a profile in this wallet. Still I created a profile with the same contact detail which shows 0 credit. On further enquiry myntra customer care connected me to his supervisor and surprisingly he shared that my refund amount he been lapsed /expired as I have not used it and also that they have already shared an email in this regard which am unaware of. I searched such email from myntra in my account with no success. I am shocked as the refund amount should not be taken as some promotional or cash back points which has an expiry date.

Dear Sir/Madam

Yesterday I received my order. And I am very unHAPPY TO inform you that I ordered UCB jeans but, I got some other brand ###, chip Jeans worth 100rs . It has very bad colour and black spot at the bottom and due to which your pickup guy refused to take it by saying it failed our quality test. I want to ask you where was your quality test before sending me this ### pant.
I want your early attention towards my embarrassment. In an attachment file I am sending image of chip pant I received.

My myntra credit got hacked and someone made a fraudulent purchase worth 2700 rs and got it delivered to their address... When i called customer service to complain, their response is please lodge a complain to your nearest cybercell and they will follow!... Still no steps taken to protect the customers or resolve their problems... Instead putting it on us to fight out the company's mistakes... Has got to be someone internal doing this fraud... Also they do not care about it they said if you are not happy with this then this is your call.. Could you please help in getting this fraud resolved and take strict action and if possible help to get my money return.

I ordered one kurti order no is 110796948811707363803,
It's been three days since they are calling for return but they are not coming. He always says that it's not my zone, we are in anisabad, as far as i remember it's s. P verma road. Return no is [protected]
It's in name of kiran sharma
3 agents and all the denied to come, earlier this didn't happen.

I am a very old customer of myntra but today had a terrible experience with them when i wanted to return or exchange one order. Myntra policies are not at all helping dealing with specific situations. They just want single rule to rule all customers. I hv ordered many products on myntra but today one order cudnt be considered by myntra as a customer service gesture even for an exchange of size. I was also told by sup vishakha that myntra don't hv a complaints or grievance email address. Also no reference id given for call and when i asked to escalate matter she refused to give her boss name. She also said she has many bosses and can't give details. Is this how myntra operates. Deny the customer of escalating the issue and hide behind an app and policies. I will cancel my association with myntra for this hopeless service and i will never recommend it to any one.

I recently ordered two shoes from myntra.com. I received a confirmation mail of that order also. After some hours suddenly they mailed me that my order got cancelled due to technical reason and refund got initiated. Also they asked me to place a fresh order. Now the price of the product got increased. I felt cheated. What should i do? Hoping for a positive feedback.

I paid 252rs online for purchased shoes from myntra. They cancelled all my two orders. As committed by them they refunded my amount. But they transferred only 200rs. 52rs still had to be paid by them. Reason unknown. They are cheating with customers by giving them loot offers. Government should have to take serious actions against these kind of sites. I hope i get justice.

Many time i faced issue on myntra as today they have offer 99 rs pair of shoes i bought after that i got mail there is technical issue on that we will not allow to process order so we going to cancel order.

In these other main things they also not going to do cod order the only one reason behind that they take all customer money and hold that money for 7 days to refund and also increase order count.

Myntra making fool to the ground people. It's really embracing for me and legally it's totally wrong to do these kind of stuff and tell that techinical issue but on other hand they hold lots of amount o[censored]ser and hold 7 days and use the intrest of that amount and return back to us after 7 days.

If you need i have more detail of with my order no of myntra which they didn't process.

I am order 2 pare of shows at offer given by myntr at prise of 99rs my payment is susses order conformed i get maile from myntra your order is susses but after 3 hours my orders was canceld my myntra with my permection
I am contact customer care he say technical essu that way your order is canceld
What myntra give offer and plame the people this not correct i wat my order with that prise
This is i am taking very sirias aganest this
I am share tha like to my friend's also
What giving offer why following custmares

I have not received my refund amount of rs. 1522 which was processed on 18.04.2019 it is said to me contact your bank.. I have to get myself troubled because myntra is not refunding my money and contact my bank as it is a time consuming n tedious process. The return policy of myntra is so much degrading and they are not providing any proper solution

I had ordered the nike shoes from myntra at cost 4835/- on 27th april -19 order no.[protected]-0537703. At the 1st of may-19, i receive a copy of nike shoes & different from image by the delivery boy after that i request for return, after 2 days on 2nd of may-19 a delivery boy came to me for return my shoes when he show my shoes he told me that he cant return my product because the shoes which is ordered is different from image that i had ordered. Now customer care told me that wait for 3 days but they didn’t tell me about my refund or when i get my refund.

I have ordered a desss from myntra which i haven't yet received but its showing divelred. I had already paid for it i tried to connect with the dilivery boy but he doesn't respond well and sometimes his phone is switched off from last week m trying to contact in myntra as well as the dilivery boy but all in vein its taking much time from normal and is not fair,.