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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Jan 14, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Over deduction of Toll amount
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National Highways Authority of India [NHAI] reviews & complaints page 11

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G
Ganesh Suba
from Bengaluru, Karnataka
Jun 28, 2023
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Black listing despite Rs 800 balance in fastag and 600 balance in airtel payment bank

Address: airtel payment bank

Airtel payment bank made debit freeze of my fastag with tag id 34161FA820328AA205BFE820 for vehicle KL16J7234 on 16 jun 2023 with sms stating "for your safety we have restricted a/c and resuming a/c change mpin...". this unilateral action took me by surprise and it would have caused unnessesary trouble to me and to other fellow toll users had i travelled as I had enough balance. this kind o[censored]nilateral freezing of account is never heard of...
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G
girishkrailkar
from Thane, Maharashtra
Jun 27, 2023
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Complaint about toll plaza staff near Dewas / Ujjain MP

I along with my 3 friends was travelling from Indore to Ujjain on 24th June. We were crossing one of the toll plaza near Dewas on the road (photo attached) when one of the staff behaved very rudely with us. He used improper words and started shouting.

When we tried stopping him, he became very aggressive and tried to damage my car by his hand. He was wearing thick bracelet and with that he damaged my front door. The door has...
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R
Rvmailam
from Tindivanam, Tamil Nadu
Jun 26, 2023
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NH45 road is poor and damage

Yesterday iam travel to car in tindivanam to Chennai NH45 road is do not maintain, lot of hole on the road,...
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B
Boooi
from Bhiwadi, Rajasthan
Jun 25, 2023
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Bhiwadi Toll plaza

Please remove the toll plaza from bhiwadi Alwar road it is a very big problem for residents of bhiwadi as we have to pay 80 rs for traveling in bhiwadi itself and it's not fine so plese remove the toll or shift it somewhere else...
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N
NITHISHKUMAR T
Jun 24, 2023
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Debiting an amount without crossing toll

I have gone to Thoothukudi before 2 weeks. But now PUDURPANDIYAPURAM TOLL has debited Rs:40/- today(24/06/2023) (11:29 Pm).so I'm kindly requesting you to check and solve the issue....
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R
Rajesh2191
Jun 24, 2023
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Toll deduction*unauthorised

Address: Kaveri Nagar, Bangarpet

False toll deduction from my fasttag at Nelamangala toll, Bangalore
TxnId:[protected]aP
Tag id-34161FA820328E402B3B9E60
Barcode no. [protected]
Car no. KA41M6549
Our car is home from past two months not moved an inch from my home in village. But don't know toll deducted....
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A
arupsarma0903@gmail.com
Jun 24, 2023
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Unauthorized deduction at Madanpur toll plaza,Assam

Address: Guwahati

Sir/Madam
With reference to the subject above I would like to inform you that my account was debited for Rs65 on 21.6.2023 by madanpur toll plaza(reference no-0010032306212311162416) and Rs45 was deducted on 22.6 2023 showing that I have crossed Galia toll plaza on22.06.2023(reference no-378012001220623032927).However both the transaction has been unauthorized transaction and I haven't crossed d mention toll gate with the above mentioned...
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A
arupsarma0903@gmail.com
Jun 24, 2023
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Unauthorized deduction of toll fees at Madanpur toll gate,Assam

Address: Guwahati

Sir/Madam
With reference to the subject above I would like to inform you that my account was debited for Rs65 on 21.6.2023 by madanpur toll plaza, Assam(reference no-0010032306212311162416) and Rs45 on 22.6 2023 showing that I have crossed Galia toll plaza on22.06.2023(reference no-378012001220623032927).However both the transaction has been unauthorized transaction and I haven't crossed d mention toll gate with the above mentioned...
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S
Surajjagtap9970
from Pune, Maharashtra
Jun 24, 2023
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Jewar toll plaza management

Driving through the Yamuna expressway. From Maharashtra to Delhi.
@Jewar Toll plaza one of Vehicle Which is traveling And Standing In front me for Toll Payment.
Due to Toll plaza payment gate way. The required amount has been deducted from vehicle. But System not showing in Toll Booth. After More than 5 minutes wait I'm asking for Responding Officer. Which is Not available At site. Security Behaving Like They are not Passing...
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S
shajisbg
from Palakkad, Kerala
Jun 21, 2023
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Gundaraj in Paliyekkara toll in Thrissur Dist of kerala state

Address: Palliyakara toll, thrissur dist of kerala state

I was travelling in car KL49M1959 today 21/06/2023 from palakkad to kochi . At 7.48 am I crossed palliyakara toll which is thrissur District of kerala state. Rs 90 was deducted from my account as I crossed the toll. The one of the staff threw a drum I front of my car as if I did not pay the toll amount. My front bumper got damaged. Photo is attached for reference. As I was travelling urgently for an hospital case I did not stop for an argument...
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Y
Yashasvi Gaur
Jun 20, 2023
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Irregularities on NH-7

The government is claiming a remarkable completion of 344km of NH-7 but I want to know that making a toll gate completes the highway.
Their is service no these road, no proper demarcation are their. If you try to complaint at the roll boths, the government or the thekedars have placed Gundas over there. Even the toll gate has no markings, no yellow lines, no proper management of cash lines and fast tag, no clearance of traffic if time...
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S
S_rwat
Jun 19, 2023
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Regarding the slow server and service in till tax booth

Hi, i was in a cab n crossing badarpur border toll tax booth. But the server was this slow that it took 10min to complete the process and which messed up my schedule as i have catch the train....
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S
Sumit Rekhi
from Mumbai, Maharashtra
Jun 14, 2023
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Potholes on service road at Bavdhan Pune

Hi,

There are potholes on service road at Bavdhan, Pune. The exact location is marked on the attached map FYI.

Pls address as monsoon is near and these potholes will create issue as lot of school buses ply from this service road.

Google maps coordinates 18.[protected], 73.[protected]
Service road from HEMRL towards Bavdhan - near Carwale or Durga Dairy on the service road.
br...
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A
avinayakam
Jun 13, 2023
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Tollgate collection reg

Address: A .VINAYAGAM 22-267/5 lawyers’ colony CHITTOOR AP 517001

INR 120 toll paid from IDFC FIRST Bank Tag 3XXXD500 for vehicle no. AP05AB7288 at ANAAZ on 13/06/23 04:48. Avbl. Bal.: INR290.
How is that possible when I crossed Gadanki at 5.00 pm on 12-6-23 and returned after 10.30pm same day to collect onward ₹120 at 04.48 am 13th?
Where is ANAAZ ?...
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P
Pradeepmtr6
Jun 12, 2023
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Removal of kherki daula toll plaza

Kindly remove or shift kherki daula toll plaza as it coming between residential area. Due to which long traffic jams and high pollution which is affecting habitat area. Gurgaon people had already paid toll amount for 15 years...
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S
Sunil Kadiyan
from Panipat, Haryana
Jun 12, 2023
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Complaint against ganaur toll tax

Address: Panipat , Haryana

Concession is available at all toll plazas across India on showing your identity card by a soldier of the Indian Army. But Ganaur (Sonipat, Haryana) toll plaza is the only toll plaza where they are not given exemption and they are also misbehaved with them. I request you to look into this matter. You will be very kind. An Indian soldier....
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M
MM patel
Jun 12, 2023
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Let and long waiting

Address: Khed shivpur toll plaza

Miss behaved
They charge agenst rti guidline about long queue and long time waiting......
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R
Ranjita Kapoor
Jun 11, 2023
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Pass Lane

The authority are making fool, saying only vip pass are allowed but every single car is going through that lane
If it goes in like this how will India progress stupid ###

Really wanna leave the country and never come back...cause if all this things...
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N
navneetsarda143143@gmail.com
Jun 10, 2023
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Deducted amount for fastag

Address: Chandrapur visapur

Sir, My fast tag amount deducted by date 8/6/23 time 6:00:50 un nesesury
I am local resident in toll area but why deducte amount my fast tag account first time...
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S
Sandeep dhanday
Jun 9, 2023
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Resolved

Misbehave complaint for murthal toll plaza

Address: Karnal

We are going Delhi to karnal on[protected] around at 9.30 pm on murthal toll plaza staff misbhive with us. Our vichcle no is HR49B0055 and we a fasttag on this vichle. And our fastag is active and also have sufficient balance. But toll plaza staff jitender kumar misbhive with us and said your fasttag is blocked. We we say call your manager. Manager is not come. Manager name is didar singh.

Name- Sandeep dhanday
[protected]br...
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