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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Jan 14, 2025

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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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NH 25, Jodhpur Pachpadra, Encroachment

Inordinate delay in Exempted fastag application no: RO-CHE-23200266377 regd.

Inappropriate toll collection

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National Highways Authority of India [NHAI] reviews & complaints page 14

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Yesterday, I was travelling from Mysore to Bangalore with my family. We were crossing Sheshagirihalli Toll Plaza at around 8:30PM. Firstly, we went to toll lane 11 and were in queue. After almost 2-3 minutes, person 1 (in attached photo) asked us, along with the vehicle in front us, to move back as his toll booth was not working. Then when we went to lane 10 there was another vehicle infront o[censored]s. His fastag was not working and taking long...

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I always travel between Vashi to Ghatkopar and faced heavy traffic and long queue at toll plaza. According to the rule if vehicle are standing till the yellow marking, we should not be charged for toll. I have travelled on 13.5.23 to and fro both the time there was a long queue and I had to wait. 40rs each side toll has been charged and i want the same refund. Vehicle number MH43 BY9016...

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Hello,

My name is Ritesh and my vehicle number KA04MM7312 is registered with Karur vysya bank for fasttag. My mobile number is [protected].
On 15th may at night around 12.37AM i got an sms that Rs30 has been debited from my account at 6.26pm on 14th May. But I haven't even taken out my vehicle from last 10days. This is wrongful deduction. I tried to raise the dispute with bank, but KVB bank has only 2 options for complaining,...

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Address: N42AB1/8/ 6,Lokmanya nagar,4th Scheme ,CIDCO,Nashik.

I passed Sinner Tollway on 6/5/2023 at 17:59 on my way to Sinner and reached Nashik on 7/5/2023 at 12:44... I should have been charged twice but it was charged 6 times as Rs.45 However, the 4 times excess toll tax should be immediately credited to my fast tag account......

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Dear Sir,
This is to inform you that I am regularly visit Gurgaon to Mathura and using some tolls which comes on this route...

I am facing problem with KMPH highway- Palwal toll plaza which charged more than actual amount many times .. currently I raised complaint against extra charged (5 times high) by this toll on 14/Mar/23 and got TAT about 25 days approx to resolve but still problem not resolved. Also called to...

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Address: Shakapur toll plaza Nh-44

To,
The Respective Sir/Madam,
Myself A Sai Varun Yadav from Hyderabad
Today i.e, on 14/05/2023
As me and my brother-in-law were passing through SHAKAPUR TOLL PLAZA NH-44 by our Four wheeler And the Operator of the Toll plaza counter named C RAMAKRISHNA was not in work mood he was not effective in work and when I said him about the waiting time was more then 120 seconds ( 2 MINUTES ) He replied That no time restrictions...

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Address: A103,opal BDI , bhiwadi

I pass thru Agra bypass and observed toll barrier we’re not opening in auto mode than operator ask me to take my car reverse and forward multiple times, post that he tried to scan manually but it didn’t worked. I observed he came closer to my car noted car Reg number and than enter the info in system.I ask that it should work in auto mode and waiting time was over 10 min so he should let me go without toll fee.
He misbehaved and...

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Address: Up 78 kanpur, Kanpur, Uttar Pradesh

Sir mein rajasthan ke ludhawai toll plaza se gujar tha mere sath 2 ladies bhi thi morning me 7am to be fresh ke liye toll plaza pr bne huye bathroom toilet ko us krna chaha pr wha lock laga huaa tha..
very poor service by toll plaza and nhai...

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On NH44, near toopran tollgate, the public restrooms as so unhygienic . Especially women's toilets were totally full of houseflies and foul smelling. Hope this complaint worths by taking proper action on this regard......

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Address: Nashik shirdi

Nashik sinner tollways taken extra 45 rupees for fasttag not renewed and toll taken 45 rupees total 90 rupees was applied. If someone dont have Fasttag then every time they will applied charges for everyone Kindly suggest and let me know this charges....

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Address: Faridabad

Sir there is no board showing that bike is not allowed, but traffic police cut the challan of bikes which is not good. All other toll roads are free for bike. I am very disappointed when i have to pay challan for no reason because of police dadagiri. They told us pay challan here for 500 otherwise pay at court for 5000. Noone wants to do any discussion with police because everyone knows their behavior that's why they cut the challan anywhere...

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Hi Team,

My fastag is on chasis number (MAT627129NLF62357) and vehicle registration number (TS10FC4426).

I was travelling from Hyderabad to Bhopal on 05-May-2023. I recharged my fastag with 1000 on 04-May-2023.

While travelling due to some reason my fastag was not getting scanned. For few tolls the clerk asked the chasis number and entered it manually and the toll was deducted from my wallet....

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Yesterday midnight 2.08AM, we passed GADOI TOLL PLAZA where the Fastag Scanner not working and the on duty person is asking for cash payment. We have argued with him that pls take the payment form vehicle number but he has not agree to do the same and he has stopped us and said first you have to pay (cash Rs.70/-) and only after that he has to go us from their.
Vehicle Number : GJ11BR0229...

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Address: Chhajarsi toll plaza

Today while crossing the chhajarsi toll plaza, Ghaziabad one of staff Mr Saurabh did misbehaving with me as my wallet balance was low when I deny to do the cash payment he started misbehaving with me I said I will recharge my wallet now as everything is online so this will happen within seconds, so he said park the card aside and give my ATM card as security and after giving him my ATM card I parked my vehicle aside and when I asked him to...

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Everyday I’m crossing Chittampatti Toll plaza in Tamilnadu (Madurai District) twice it’s observed that the local vendors are joining hand with the toll staff and selling their products by blocking the entrance and exit of the toll booth which is leading to accidents of the cars because they tend to come very closer to the car with their product and they run between the path which is leading to accidents I had complained several times...

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Address: 88/17 Shiv Mandir, Multani Colony, Sirsa

Complaint regarding Mis-behav by Vikas Sharma & Amit Morrye posted at Bhavden TOLL plaza, Sirsa, Haryana

Incident 1-- on 07/04/2023--At 7.30 PM Mr. Vikas Sharma who is working at Bhavden TOLL plaza denied to prepare monthly pass by saying that distance more than 20 kms. But actually, it was with in 20 kms or as per NHAI Norms.

He asked me thrice to change my seat from one place to another by asking that please...

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Address: 88/17 Shiv Mandir, Multani Colony, Sirsa

Complaint regarding Mis-behav by Vikas Sharma & Amit Morrye posted at Bhavden TOLL plaza, Sirsa, Haryana

Incident 1-- on 07/04/2023--At 7.30 PM Mr. Vikas Sharma who is working at Bhavden TOLL plaza denied to prepare monthly pass by saying that distance more than 20 kms. But actually, it was with in 20 kms or as per NHAI Norms.

He asked me thrice to change my seat from one place to another by asking that please...

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As moving on the eastern peripheral expressway we face a lot of braking activities due to the extremely poor patchworks at the eastern peripheral expressway.
Please look into the matter as it may cause a lot of road accident leading many mishappenings....

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Very poorly maintained. It looks like Toll plaza suffered from earth quake.
It portray bad image about NHAI.
Simple civil work will improve the toll plaza....

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Dear sir

We as toll payer pay the fee to got better experience during our jurny there is no doubt that NHAI is doing well in giving world class facilities to us but still some responsible person from NHAI not taking there services seriously .In such condition I Thought that I have to complain with I have seen .
I am complaining to Hadhwa Toll plaza On NH 730 in Mahrajganj District Utter Pradesh

At this...

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