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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Jan 14, 2025

Complaints 8439

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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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NH 25, Jodhpur Pachpadra, Encroachment

Inordinate delay in Exempted fastag application no: RO-CHE-23200266377 regd.

Inappropriate toll collection

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challan of bike on badarpur toll road

Fastag recharge due to KYC pending

NH65 road status between naldurg and omerga

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Over deduction of Toll amount

Wrong deduction on BHAGWANPUR TOLL PLAZA

Triple charges on toll plaza

National Highways Authority of India [NHAI] reviews & complaints page 12

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We are travelling from Dharapuram to Ottanvhatram bypass road.We witnrssed 3 narrivades nwfpre paraipatti village with no signage/coloration of red/yellow..Pir bumper got hravily impacted as therenwere no visibility of these barrivades.Its a serious threat as driver, ight ;ose comtrol amd accidents moght happen, please do the needful asap...

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We happened to drive frequently on NH 65 from past 7 years and notice many diversions especially in Maharashtra stretch while Telangana & Karnataka stretches are a breeze. Why does it take so long to lay/fix the highways? What’s the point of charging heavy taxes to the employees?...

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Address: Puzhal , chennai - 600066

Highways lights not working for a Long period of time, It is very difficult for us to travell place to another. It leads to Accidents and old age people are suffering from the dark. Kindly fix this as soon as possible....

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Hello,

For years now the roads from Sriperumbudur to Kanchipuram have been filled with potholes, No roads and ongoing constructions. This is a heavily used road by all road passengers from Chennai to Bangalore. Very poor infrastructure for years now and no changes have been made to the roads in a very long time. Either the Toll plaza should be removed from this end where they charge Rs 50 for cars or the Roads have to be fixed...

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I have complaint about blockage of sewar, sewar is blocked after every rain and all waste coming out of it in front of door plzz do maintenance of it
address - NH4 At post umbraj tal-karad dist- satara 415109...

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Address: Anantapur

The toll plaza which is located at jodidharmapuram, between gooty and tadipatri has very poor quality of staff as well as systems, every day it is taking nearly 10 to 20 minutes to cross the toll gate. They are taking nearly 5 min to to sacn 1 fasttag. If anybody asks about the issue they are scolding and coming to beat the vehicle drivers. I have seen more than 3 instances in the same day. The staff behavior is toomuch rude and they are...

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Hi,

Its 3rd time when the toll barrier opened after reading fastag but dropped before passing of car and caused scratch on my car . I talked to toll booth employee but they have ignored it. Its regarding KMP expressway coming from Palwal to Noida. I have seen same cases with other cars as well 2 to 3 times. If the NHAI is not able to manage the toll booth then why to pay for toll....

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The toll plaza placed in between Vidyaranyapura - Nanjangud Rd, Madaragalli, Karnataka 571311 which is not double road and also road maintained very poor and this toll were collected for what purpose. this not meeting the requirement it is shows it is only collected for there need not for maintenance.

it is very bad if this way it continues BJP will loss the there face. we want to be developed country not be scam country.br...

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Address: Toll plaza located at BARETHA MALANPUR District- BHIND (M.P.)

Sir, I am a airforce personal. I crossed Baretha toll plaza near Malanpur Bhind (M.P.) on 02 Jun 2023 at 10:40 AM using my vehicle MP07CD5620. Toll plaza staff did not sulute even after seeing my I CARD and misbehaved with me and charged the toll amount . And threatened me using word tu jo kuch ukhad sakta hai ukhad Lena..jhn complain krni hai kr de hamara koi kuch nhi kr sakta..which is completely violation of Indian TOLL ACT (ARMY/AIRFORCE)...

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Address: 103 ASHOK VIHAR EXTENSION Gopalpura bypass Jaipur 302015

I passed through toll plaza at Borkheda JAIPUR KOTA national highway on 26.05.2023. There was sufficient balance in Fastag of Rs 690/- (screen shoot enclosed) but toll employee told me that no balance in Fastag and behaved inhuman and charged double used fees of Rs 240 /-( Receipt enclosed). I made complaint at toll plaza (Receipt enclosed) but no response given till date from toll plaze. I request you to arrange the refund take nacessary...

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Hello, I am resident of Abegaon Kh. Tal. Haveli Pune. As per recent decision, in March 2023, Vehicles from Haveli Taluka are exempted however at toll booth inspite of showing validated proof, toll for my vehicle was deducted on 20.05.2023. When I showed my RC to toll operator he said to go however the message for deduction came to me after few hours. This seems to be scam. Request to refund all deducted amount to my fastag wallet....

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I have visited from narwana to jind and returned back within 24hours on dated 30.05.2023. please make solution....

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Address: Toll Gate Name : Tasawade (BOT (Toll)) One of Toll Plazas on : Km 694.150 – NH-4 in Maharashtra Stretch : Satara – Kagal Tollable Length : Km(s)

I was traveled Sangli to Pune on Monday 22 May 2023. I crossed

I travelled through Tasawade Plaza on 22 May 2023 and fastag was deducted for Rs 80/- but according to NHAI rule if we have to wait more that 10 sec then toll free so their 5 minutes wait and same rule discussed to not cut the toll they are misbehave with me argue with me and forcefully cut the toll from my fast tag account. Please refund me my money ASAP. br...

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Address: All Highways

Respected sir/Madam,
I am Mr.Dattatreya. I am a frequent car traveller on highways. With my experience and observed many times, I am bringing this information to your notice that most of the first lanes are occupied by very slow and slow moving vehicles. So obviously fast moving vehicles in the first lane are changing their lanes with the same speed also sometimes. Due to this most accidents are happening. So kindly a request to...

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Address: Bengaluru, Karnataka

On 21 May 23/ 18:09Hrs toll of Rs 60/ was automatically deducted from my Fast Tag at Devanahalli Toll Plaza, Bangalore. I was travelling on my Car GJ18BJ5781 and on the toll booth I showed my Defense ID. The same was checked and I was permitted to cross the barrier however shortly after crossing the toll plaza I got an SMS to say the money has been deducted. This was despite the fact that the Fast Tag card was kept safely in the car.
The...

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श्रीमान जी, 26 मई समय रात 1:50 am 410 rs और बिलकुल 2 मिनिट बाद 1:52 am 375 rs
Deduct हुए पर मुझे बाद में deduct हुए पैसे वापस नहीं आए। आप लोगो से ये जानना चाहता हूं। की मेरे पैसे वापस क्यों नहीं आए।br...

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Dear Sir,
Villege - Kharak gager, P.O- Hadwa
Teh- Safidon, Distt- Jind( Haryana)

1. Ranbir S/o Sh Dalip singh, Vijender S/o Sh Dalip singh and Vinod S/o Sh Dalbir singh ki Jamin Murabba No 41 ke killa No 3, 4 aur 8 and Murabba No 18 ke killa No 18, 19, 20, 22, 23 aur 24 jo ki khewat No 129 me pdte hai NE- 5 k liye aquire huwi hai.

2. Hmari jamin aquire hone k karan hmari khewat No 129 expressway...

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Address: Nagpur - Aurangabad - Mumbai Hwy, Kubhephal, Maharashtra 431007

Nagpur - Aurangabad - Mumbai Hwy, Kubhephal, Maharashtra 431007

no urinal for ladies provided at this toll plaza.

does it not compulsory to provide this facility at toll plaza ?...

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Hi Team,

My vehicle no is - KA02MJ536

Issues: My vehicle fast-tag has been charged when my vehicle parked in my house parking at at Navayuga Bangalooru toll gate.

This is a fraud act happend on my vehicle fasttag please look in to the issue

The message is received has been given below.
Rs.30 paid at Navayuga Bangalooru Tollway for KA02MJ5236 on[protected]:35:26 with ICICI...

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I have enter from KMP Western peripheral Asoda toll plaza haryana at 7:45 am on 24 May, 2023. But as soon i enter the toll I was feeling not well and stop my car on toll for next 5 min . After that I exit from same toll back at 7:53 am just after 7-8 min due to health issue . But on 26 may 2023 I got the message of deduction of 190/- rs of this time. What is this. No one can I'll .. and same entry exit within 10 min and toll deducted 190/-...

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