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ORRA Diamond Jewellery Complaints & Reviews

www.orra.co.in
1
Updated: Jul 15, 2024
Complaints 52
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4
Unresolved
48
Bad 😕 It seems that ORRA Diamond Jewellery has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Most useful reviews

9
Cheating people with 40% depreciation value
7
monthly instalment scheme
3
Return policy

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Regarding refund of advance payment collected against ring

ORRA Diamond Jewellery reviews & complaints page 2

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S
Shahinak
from BHOPAL, Madhya Pradesh
Feb 10, 2022
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Unethical behavioir -- deposited amount not refunded -- also not giving ornament against the depsoited amount of rs 18000/-

Address: BHOPAL MALVIYA NAGAR MADHYA PRADESH

I have depsoited Rs 18000/- on[protected] with ORRA Daimond Store Showroom No -190 Malviya Nagar Bhopal Madhya Pradesh.

They are not refunding my money and also not giving me any ornament against the deposited amount and asking me to keep the amount for 10 months and after that they will deduct 10% amount.

I narrated them my need and problems and urgency but they are not helping I am continuously going their...
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Sonam Pawar
from Pune, Maharashtra
Jan 21, 2022
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Return policy

Address: 386,1st floor, Krushna Haridas path,, Sadashiv Peth, Pune, Maharashtra

I brought Orra diamond set for 3.5 lacs in Jul-21, at the time of purchase they told me that there is some offer going in which their is an off on labour charge. When I checked the bill no break up of diamond price gold price or labour charges were mentioned. At the time of purchase they also told me that if you return the jewellery within 1 year the price you will get is 95% of gold’s current rate and 90% of diamond’s.For some reasons...
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J
Jhanavi Pandya Vithlani
Oct 6, 2021
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Defective product

Hi team,
For the time i did purchase an product and it came out to be defective and Orra is now harassing us and not ready to refund or exchange the product with 100% amount and trying to loot...
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S
santosh207
Jul 17, 2021
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Buy back a ring

I had applied for buy back a ring on 29.06.2021 in South Extn branch. Maximum time of solve buy back products is 10 working days. But i have not receive my buy back cheque till date. So, please provide my buy back cheque as earliest possible. Item number[protected]ORG08011-D400XH)....
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S
Ssunnyy
Jun 25, 2021
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Fraud

Address: MG road Lucknow

It’s abut fraud...
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A
Ali78
from Bengaluru, Karnataka
Mar 8, 2021
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Cheating people with 40% depreciation value

Address: Jayanagar,Bangalore

I bought a necklace during sale from orra. They said it costs around 190000. I paid the full amount. After 3 months I asked them the return value for money back. They reverted back that it’s 130000. How can Jayanagar branch people cheat people so much? The same necklace is 140000 if I new one in josco. Why is orra cheating people so much. 60000 depreciation value. Even god will not forgive you people for cheating people so much. Other Jewelery...
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M
Minjudas
from Bengaluru, Karnataka
Dec 7, 2020
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I am complaining about the refund which I have not received it till now

Hello. My order number is [protected]. I have returned the ring within the time period and as per the mail communication was concerned it was informed that the ring has reached the head office. All of a sudden all the communication was stopped. I called multiple times but nobody could resolve the query. Please return my money back...
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P
Prats87
Oct 27, 2020
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I have not received Orra bill and jewellery certificatate.Jewellery with 86k was bought 9-10 days before.

Address: Senapati Bapat Rd, next to JW Marriott Hotel, Laxmi Society, Model Colony, Shivajinagar, Pune, Maharashtra 411016

I have not received Orra bill and jewellery certificatate.Jewellery with 86k was bought 9-10 days before.

Store is in Pavilion Mall, Pune.

Sales person was mandar who delivered jewellery at home due to covid situation and assured jewellery certificatate and bill will be given next day.

Have not answered my call twice thrice and not even bothered to call back.

Please take serious...
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M
Malhotra Suresh
Sep 12, 2020
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not given benefit of ongoing discount/scheme

I am a member of your monthly scheme iss-5k/[protected]+1) with scheme code 107-iis20 and customer code [protected]. I went to orra store on10.9.2020 only after seeing message from your side "orra presents - swarna kavach, enjoy benefits of the gold rate on the date of booking or date of purchase of jewellery whichever is lower from 4th sept '20 to 17th sept '20. Also, get flat 25% off on making charges of 22kt gold jewellery. Visit www.orra.co.in...
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N
Nida Mattu
Jun 21, 2020
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delivery delayed

Address: Mumbai

I made 2 purchases from orra on 26th april 2020, till date there has been made no delivery nor are the customer care executives responding. The locking down has been lifted but their is no sign of delivery.
I am getting worried and restless everyday.

Kindly help....
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P
Parigya Abhishek
May 18, 2020
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Bad behaviour and lateness in deliver

Address: Mumbai

My order number is #[protected] #[protected] and [protected] while taking the order orra people were very quick to take the payment nd promised delivery after 17th may.. But now they are saying that they cant ship the product s even after government has given nod to all ecom business to resume operations.. But only orra is not shipping.. Also when i asked thay if i cancen my order by when i ll recieve my refund thay say that der will be delay...
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N
NageshMishra123
Jan 15, 2020
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refusal to provide break, up (making, charges platinum cost diamond cost) diamond ring

Address: 560048

I bought a diamond rimg worth 90000 at orra pheonix market city i asked them to redress the following issue which they didn't:
1) ring size 8 which was originally came as something less than 8. Upon asking them of getting it fixed they refused to do so and even refused to give a confirmation over mail or receipt.
2) i only got one tax recipient which just has mrp, no breakup was provided which is a norm for buying a jwellery...
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M
manishasharma616
from New Delhi, Delhi
Oct 10, 2019
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the poorest exchange or buy back

Address: Sushant Lok, Gurgaon, Haryana, 122001

So i brought a diamond ring worth of 19000 in 2012 from orra, noida. After 7 years, i went to orra, gurgaon store and they gave me the buyback of right 19000 or exhange rate of 21000. This means either i paid way too much for this ring in year 2012 or they are giving way too less for this ring in 2019. And they have no well explanation of this cost evaluation. No wonder company is not doing that great....
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G
Geitika Lamba
from Agra, Uttar Pradesh
May 29, 2019
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duplicity at orra

Address: 110048

I was duped by orra. They sold me a monthly deposit scheme that could be used to buy jewellery under the existing promotions. After 10 months when i went to make my purchase, to my shock i was told that it had all been a lie. Now they are not even returning my original sum and holding it hostage and asking me to buy their worthless products no matter the offers, at their mrp. It’s a complete charade making fool of customers who had faith...
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Bhavya Khurana
from Pune, Maharashtra
Dec 1, 2018
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fake hallmarked products and falsifying customers

Address: Pune, Maharashtra
Website: orra.co.in

Lakshmi market store - checked gold bangles. The hallmark value said 22 karats. However, when asked to check authenticity, the karat device read 21.8 and 21.9 on 2 checks. The store said to trust the hallmark. But checked for our gold return to be valued based on device. Also, when we checked price of gold at nearby png store, it had variation of rs 300/10 gms for the 22karat gold (22960 at orra and 22620 at png on 01/12/18. However, the...
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R
renujain21
from Bhopal, Madhya Pradesh
Nov 6, 2018
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monthly instalment scheme

Hi,
I am orra customer and invested in monthly scheme since last 10 months. This month i. E on 5th of nov. 2018, when i went to orra store at db mall, bhopal to purchase my diamond product, they refused to give me diwali offer of 20% discount on diamond jewellery. 60k was my investment+ 9000 was orra's share. The mrp of my product was 88000. After discount (- 20%) the price was around 70, 400. But they ask me to pay 19000 rs. As difference...
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S
Shrestha187
from Mumbai, Maharashtra
Nov 5, 2018
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employee behaviour with customer

Address: 400072

There is a sales women named seema kale at galleria, powai branch. She was very rude and arrogant with both her words and expression to me. I had gone there to buy gold coin on occasion of dhanteras, but she acted very rudely on asking 2-3 questions about product which i think any buyer would ask if the product is worth 20k. Not only it was restricted to that time, even post billing, she kept her temperament to the highest n being ruthless...
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paresh mansukhani
from Gurgaon, Haryana
Aug 2, 2018
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gold 22k chain.

Address: Hyderabad, Andhra Pradesh, 110011

I have purchased this chain form hyderabad store for my wife and it the solder of the chain had broken immoderate after wearing it for 2hours. At home. So we went to orra and asked them to replace the lock as it’s of poor quality or give us the replacement or refund but the advisor mohammed ghouse suggested us that we will repair the lock and we promise it won’t happen for the next time. And will also send to ur home town which is new...
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S
Shobha Huddar
from Pune, Maharashtra
Apr 18, 2018
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regular instalments payer for orra bund garden road

Address: Pune, Maharashtra

I was regularly paying rs 5000/- as instalments towards orra jewellary at bund garden pune however the payment of rs 5000/- made in nov, 2017 has not been received by them is their say at bund garden store whereas the payment was made through debit card of vijay bank. From the bank statement it is seen that the amount has been debited however, the store people are not accepting it i have also discontinued the payment from jan, 2018 onwards...
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C
Chinmoy Joshi
from Hyderabad, Telangana
Feb 12, 2018
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platinum with 3 diamonds ring

Address: Mumbai City, Maharashtra, 560075
Website: www.orra.co.in/catalog/product/view/id/4550/category/10

I bought a platinum ring with three diamonds on it on 14 feb 2016 for rs 61000 (Approximate). I bought it from hyderabad store and went to bangalore store - kormanagala to exchange it. They told me that the ring will be sent to quality check in mumbai and the price value will be evalauated. I didn't carry by invoice. I waited for 10 days and i was quoted rs 46000 as final value for exchange against similar ring or rs 43000 if i want to sell...
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