Pizza Hut India Complaints & Reviews

This incident is of last saturday i.e 4th Sep 2010. I had ordered few stuff from pizza hut pune at around 9:15 PM for home delivery and I was told that delivery will happen in 30-40 mins.

I called them back after around 50 mins when I didnt receive my order. I was told that they will look into the matter and call me back in 2 mins. I waited and when they didnt call me, I again called them back after 15 mins to enquire about my order. I got the same response that they are looking into the matter. Finally when I didnt receive any call after one and half hour, I called them back (hungry and frustrated) and told them not to deliver my order anymore. I have been using Pizza hut in other cities as well and never faced any such problems. Now I ll think twice before ordering from Pizza hut Pune.

We visited Pizza hut at Spice PVR,
1. we were told to wait since there was a rush, we stood for about 20 minutes then told the guy at the counter to take our number and call when there is a table for 2 since we decided to go to the opposite store (Music store) and pass some time. The guy at the counter took our # and said he will call.
2. We returned in 10 minutes and tables were given to other people who had come in long after us.
3. We finally did get a table after waiting for some more time and no one attended us for a good 20 minutes, till I finally got up and told the manager to atleast give us water if you cant take the order.
4. Water came after a long wait again.
We gave our order after a long wait- Peach tea, garlic bread/w cheese and half-half pizza.
5. Peach tea was drab and watery.
6. Garlic bread had hardly any cheese on it, as if they were doing a favour to us by putting a pinch of cheese on it.
7. Icing on the cake was when there was an insect frozen in the ice cube.
We lost our patience, since we are regular customers at pizza hut we did bear up with all the crap, but the incest was too much to take. when we showed it to the manager he was apologitic and changed the ice tea and replaced it with a one with good presentation and with the perfect taste they gave us another serving of garlic bread with a good topping of cheese, and we got a lot of attention by the waiter as if we were VIP's.
When we finished our dinner and asked for the bill we were told that we dont have to pay, I understand that the manager compensated for the whole situation and treated us really well, but this was appauling, we are treated well only when we complain what about the other times when we decide not to complain and just continue with the way things are going.
I would like to say that good treatment should be given to the customer with them haveing to complain.
The insect in the ice is a thing of concern as we can get sick...and not we wonder what the hygine standard of Pizza hut will be.

I will like to bring to your notice that we visit Pizza hut nearly every weekend.

Gurvinder Singh
[protected]

It was May 18 2010we went to pizza hut in ashok nagar and had pizza with my friends it was my treat and i paid it via credit card for the amount of Rs.3414. after a week (27-May-2010) back i was quite a surprised by the online statement it was swiped twice (3414 x 2). I informed both Citi bank but they refused to help me on this. they told they approved it we cant do anything about it. I dont even understand how can they approve two bills at a time where i signed for only one. they also asked me to conatact merchandise and i notified Pizza hut about this and they told we will investigate it before proceeding. but i waited more than a week but i never got back by them. every time i only called. i almost called 7-8 times in a week but they havent mentioned anything about this clearly. they were really testing the patience and no one yet taken the responsibility for this. both citi and pizza hut trying to cheat me and unnecessarily wasting my time by following up this for more than 10 times. Please some one take care of this after this complaint.

Dear all,

This is with the reference to my visit at pizza indore for a take away of pizza,when i visited the outlet a person named Mr.Mukesh Giri attended me, his bhaviour towards me was ridicoulous and pathatic, when i gave my elite card to him for discount it was been thrown at my face stating that we don`t enertain this card for the pizza that has been ordered,i was been treated so bad infornt of other customers that i was not able to answer anything, this is only one tpe of instatnce that i am highlighting, request you to kindly take this matter with the Co. as the compalin was been parked with the Co. but have received no revert on the same.

Details are as under:
Name:Anand Saraiya
Phone no:[protected]
E-Mail:anand.[protected]@gmail.com

I, Ashish Kumar gupta, when came to home after attending my office schedule,I called up tp pizza hut for first time and enquired about the options available of the pizza which are cheap and good.The concerned person named ramesh who is attending our phone has told us only one option which is the costlier one i.e exotica costing Rs.213 small size where as when it has been delivered to us we have looked to the menu of the pizza hut and found that the range of pizzas start from 79 for which he has not provided to us any information.Thus, we have been provided with the wrong and incomplete information.so, now I want redressal of my compliant at your earliest.For your information the loaction of pizza hut from which we have booked our order is at lajpat nagar II.

Regards
Ashish Kumar Gupta
B-170,III Floor,
Jangpura-B
New Delhi-14
Ph [protected]

Dear Govt ,

I'm Pranav Shende (Residing Aundh ,[protected], [protected]@gmail.com), working as product executive in Spinco Biootech Pvt Ltd, today I ordered one Pasta of Rs 155 and asked for 500ml Pepsi bottle , Its mentioned on the brochure of Pizza Hut that all beverages will be charged at MRP , but they are charging Rs 26.67 , while MRP is Rs23 , apart from that they are imposing VAT on the total bill of 181.67 is 22.70 rupees , these all calculation are wrong , Plz check it out herewith attatched the copy of Bill. Thanks

I had ordered for a Veg Exotica Medium pizza from Pizza Hut Bangalore on 16 April 2010 evening. This is priced at 315 rupees plus tax. The item they delivered was Simply Veg medium, priced at 175 rupees. The delivery boy mentioned Veg Exotica and I didnt bother to open the box and check before he left. Later I realized that its the wrong pizza and called Pizza Hut and informed. They told they will look into it and call me back after 5 minutes. Since there was no call till 15 minutes, I called them again and they said that they will deliver the replacement pizza within 30 minutes. I waited for 1.5 hours for the replacement but never got it. Finally I had to eat the Simply Veg pizza which had already gone very cold.

I have made a decision to not to buy anything again from this pathetic shop.

Dear Sir or Madam

On 19/03/2010 we ordered vegetarian and non vegetarian pizza’s from Pizza Hut. The bill number was: 93755.

The pizzas were delivered to our office at 21.00 hrs. At the time of delivery the delivery boy did not segregated the vegetarian and non vegetarian pizzas. He said there is tag on non vegetarian pizza. Hence we believed in him and did not ask any further question and paid our bill.

Sir my family is vegetarian and we never ate any non vegetarian food. However on 19/03/2010 because of Pizza Hut’s negligence I ate non vegetarian pizza. I realize this when one of my colleague told me that this is non vegetarian pizza. Once I realize this I called Pizza Hut on 39883988 and I spoke with the restaurant manager Mr. Diago Dias and he replied that ‘sir galti ho gaya abhi kya kar sakte hain’ he wasn’t feeling guilty on the contrary he was so casual and said that they cant do anything now as mistake is already happen.

Also I spoke with delivery boy and he confessed that there were no tags on some pizzas which were non vegetarian. Then Mr. Diago Dias gave me the number of Mr. Anal Patankar who was heading the Mumbai area.

I spoke with Mr. Anal Patankar and he said that they are at fault and will like to resolve this issue by compensating my bill amount. However I told him this is not a matter of money rather its matter of feeling and emotions. Hence he said he will meet me on Monday to resolve this matter. Also in the call I asked him if you want I can give you the pizza boxes for evidence however he said there is no need for that and he will meet me on Monday.

Sir this is not just an incident but something which I will regret for rest of my life. Sir in my 25 years of life I never ate any non veg food but because of someone’s negligence I will suffer for rest of my life. This has caused me a mental trauma and emotional distress and I feel inferior to what I was before.

This has also cause distress for me and my family because this has never happen before. Sir I would like to log official complaint against Pizza Hut for their negligence and the distress and emotional trauma this has caused to me and my family.

Thanks & Regards
Manoj Solaskar

It was a Sunday evening in January, more specifically the 24th of January, 2010 ... had ventured en route some shopping, with my family into the Pizza Hut at 22 Camac Street. The initial wait was around 15 mins (time starting after being seated at the restaurant, leave alone the one hour waiting time outside) just to be able to talk to the waiter and request for a glass of water. In around half an hour the initial starter arrives, but no water. Understand it almost took me around 45 mins (time starting after being seated at the restaurant) when I could get my son the desired glass of water ... more surprises on the way when after waiting for a further 30 mins i go wondering about the Pizza that was ordered ... "on the way", I am told .... in next 15 mins, I am again corrected as the order is badly burnt, would have to wait for 15 more mins .... being badly "pissed off" I ask for the manager(Chris !!), who arrives shortly to tell that he is sorry ... blame it on the conveyor belt that got stuck he says ... I explain to him about the very poor service that we have received and my experience with Pizza Hut elsewhere in the globe ... shortly we are serverd Pizzas, however not the ones we ordered .... but food anyway, we do not complain ... Chris is apologetic, remember Sunday evening, a full house, Chris asks for my visiting card so that he can extend an invite for later, he says for myself & family .... on his persistance I leave my name, number and address, however yet to receive even a courtsey call as of date .... well the whole concept of Service here is not understood ... you have a unhappy customer ... pacify him whichever way you can ... so all you guys thinking about frequenting Pizza Hut Camac Street .... think again ....

Was shocked to see a cockroach in my pizza (Pizza Hut). Don’t know how many I ate before I discovered the last one in their family. Immediately after I made a complaint call the same delivery guy knocked my door and this time he looked petrified. Gave him the box with the Pizza and Cockroach and took a snap.
The Cockroach in the Pizza may not be intentional. But negligence is also crime and punishable.

The staff at Pizza Hut don't smile, their clothes were all stained and dirty and not ironed, they were rude to their customers, their nails were dirty, their is one girl who has a STD on her hands and she is serving food to the public, and who was flirting with the male customers with her big boobs, their conduct is disgraceful. They had a young girl who was doing food run and cleaning tables, in-fact the only one that I seen smile to any of the customers and doing any work , and all I could hear was the staff and manage res also slagging this young girl off, who was just doing her job, but you could see that she was getting very tearful by hearing them. To me and the company that I was with, think that this is discrimination and to be sitting in a restaurant listening to this being done by the staff is disgusting and rude. My friends and myself shall never enter Pizza Hut in Livingston ever again or any Pizza Hut for that matter. Last but not least, the service was rubbish, we waited 10 mins before we gave an order, 15 min later we were then told the chef made it wrong so he was preparing another one, then 10 mins later the pizzas came out cold and not what we had asked for, so on this, we ended up leaving never to return.

NEED JUSTICE:PIZZA HUT APOLOGISE TO HITESH & ARJUN...

My Brother Hitesh Arora(29) and Arjun Dhawan (24) were dining at PIZZA HUT, Janak Puri, District Centre,New Delhi ..When the soup was served , my brother discovered a packet of "Silica gel" which is poisnous.Hitesh called for the waitor and complaint about the faulty poisnous soup..The waitor took the old soup back and returned with a new soup..Hitesh insisted that he wanted to speak to the manager and bring it to his notice.Hitesh wanted to take this fault of Pizza Hut in writing from the manager. The manager started apologising and said he could loose his job if this matter was reported .Hitesh let the matter go.. hitesh and Arjun got pacified and ordered some pizzas and started eating..They barely took a bite and a waitor hit a chair on hitesh's head,,in seconds people dining there ran out and the whole Pizza Hut staff rushed towards them with glasses, bottles and plates..They locked the premises and hit them.They hit him and bursts his head..He is hospitalised and undergoing treatment..I want strict action against Pizza Hut..This is an International MNC and its a family restaurant. We are risking the life of many by just letting them go scotfree..
Need Help to sort this misbehaviour..This could cost us a precious Life.It could happen to anyone..

The staff got so scared and aggrevated that to hide their fault,they got down to this dirty act..

I only want such employees to be punished so that Pizza Hut does not hamper its worldwide reputation.

Thanks & Regards
Ishita Arora

I have just returned from pizza hut in Bedford and am very annoyed.
I decided to take my husband and daughter out to pizza hut. We ordered our starters and they went down fine and when it came to our pizza being served the girl brought it to my table and then as she went to put it on the table the whole pizza landed on my lap and new dress!! :( And then told me she would make me another one.....to which i did not want as my new dress was covered in tomatoe sauce, cheese and all the other toppings from the pizza...
They did not offer a refund or a cleaning apparatus for my dress.
I will NOT return to pizza hut in the future!!!"

i want to put a complain i recently went pizza hut and had a buffet meal. i had sum paste which was not vegetarian but there was no label to say what paste it was and what ingredient it contained. I was really upset i had one spoon of this paste and notice it had some mince in it and for religious reason i was not suppose to eat that and i had no knowledge that is was not suitable for vegetarian. when I asked a member of staff they told me that no it not suitable for vegetarian and apologised but I think they should labels there food so that everyone treated equally.

The worst experience ever had. What a disgusting management.We order but we get just pizzas n ketch up, no flakes, no seasoning, the delivery guy just leaves and doesn't turn up.The customer executives says will call back but [censored]ing no response.the store manager says will deliver the order in20minutes but its 16:00 now, we still hungry.What the [censored] we still waiting.Take this that guy gives us no bill.And who the hell is managing this store?

I have given the order at pizza hut on [protected] for the amount 668 at 09:17 PM. They have taken the order. I have given the complete address of my company. It is in sector 33&34, Infocity HCL Technologies LTD. At 9:55 they call from [protected] and told that they whould not be delivering the order over there. It was quit frustrating as we were very hungry and they are tell that they could not deliver. I again called to the call centre and ask what is this happen. They told that the will confirm from the store and call back in 2-3 min but they did not. I again called and ask, then they told that they will be delivering in 10 mins and they will give the coupon of 50% off on the next bill. Again after 10 min they called and told that they would not be delivering.

We have no hope to get any thing at that time and we have to work complete night hungry.

I have only complain that if they done deliver that why that have taken the order and also informing after 40 mins.
Please take the action on pizza hut.

I placed the order on the name of Ranjan Garg

it sucks big time. We waited for our order for 2.5 hrs and still not delivered. At 10.45 PM the person calls up and says that they did not find the place. They were supposed to send free pizzas next day but they did not. Wrote feedback and still no response.

Place : Kalyani nagar, Pune

I placed order for PAN FOR 4 ALL PIZZA at Call centre Mumbai No[protected] on 14/6/2009 at 8.02 p.m. Order was 2 Veggie Surprise, 1 Veggie Delite and 1 Garden Fresh.
Committed time for delivery was 30 minutes.
Delivery boy came up for delivery at around 8.45 p.m. and delivered Pizzas without ORGANIO vide Bill No. 12259 dated 14/6/2009 for Rs.248/- by THAKUR VILLAGE, KANDIVALI PIZZA HUT CENTRE, MUMBAI.
On opening the order found that actual delivery is not matching with order as one of the Pizza was MARGHERIA(Cheese), which we never orderd.
Called up Call centre no[protected] at around 8.48 p.m. spoke with Mr. Prashant who assured me that Kandilvai Store Manager would be calling me back within 5 minutes to sort it out.
No one called me till 9.00 p.m. than I again called up call centre no and spoke with Ms.Rashmi(as Mr. Prashant refused to come on line). She holded my line for approx. 15 minutes and than disconnected the line without giving any solution.
After that I again called up call centre no and spoke with Mr. Chetan who after long chat put me on to Mr. Ravi the Team Leader.
Mr. Ravi also failed to give me any solution and by the time it was almost 10 p.m.
My kids who was about to sleep ultimately eat 3 pizzas which were not worth eating by the time and didn't touch MARGERIA(Cheese) one which I kept at home for another 3 days to show it to Pizza hut guys, which later on I have thown away.

Summary of my complaint is as under:

1. Delay in delivery timing
2. Failure on providing the full ingredietns required for Pizza such as Origano
3. Wrong delivery of order
4. No courtsey from Pizza Hut despite the fact am regular customer of pizza hut

Pizza Hut, Vijaynagar
Address: # 16, 17th cross, 21st main
MC layout, vijaynagar

Hello Pizza Hut Customer Service,

This is a complaint against the customer service provided at pizza hu [ the above mentioned address], Bangalore. Ph:[protected].

I have been to different pizza huts in Bangalore, but this hut at vijayanagar lacks service and cleanliness.

The pizza guys and gals are not trained properly to provide service to customers and neatness is a big concern.

When I asked for a tomato sauce with one of the guys, he is picking up the used one from the other table where the customers just left and handing it over to me.

I had to explain the guy that I need a new tomato sauce and not a used one. Secondly I ordered for Fusilli Arabiatta pasta, it was served cold as though it was like 2 days old.

If this complaint means something valid to you, then please train the guys properly, else it will not be a surprise to get complaints of these sorts from other customers in future, unless and until they are not from the same area.

Please Note: Pizza hut food is not a substitute for normal food to lead a daily life, if people are visiting pizza huts, its only to have good time together with tasty food and build good lifestyle.

My Bill No : 7324 POS:12
Date of Visit :[protected]:38 SURI

Thanks,

M. Kavitha
Mob: [protected]

I ordered on 39883988 Pizza Hut toll free number, in 1st attemp they responded that they have some technical issue with the system and they shall get back on the same number converstaion went for around 15-20 mins.I waited for 15-20 mins and called up again and they took my order but didnt agree on sending ketchup stating i shall get a call frpm local store in 5 mins waited for 15 mins and called up again and the reply was they are having technical issues with system, i called up again and he wa now ready to send the ketch up as well.I recieved the delivery 40 mins later 8 times written on it that pls send "Ketchup n Sizzling" and i didnt recieve any ketchup again i called up and asked for manager reply came that he is busy attending other customer complaints and he shall get back to me in 5 mins conversation again went for 15-20 mins and again i didnt recieve any call.I called up again after 10-15 mins and he said that it was their rule that they dont deliver ketchup's and the offer under which i ordered the pizza stated that i shall be recieving another free pizza with the same or lower price range and the offer is valid only during the IPL matches are on, which is written on their brochure also.The bill states that there is some bogo offer valid only monday to friday and the bill also has dicrepencies, when i called up again the manger "Sanchit" sent me ketchup and duplicate bill which was altered, original stating "Delivery" whereas the altered stating "Take away" and no one was clear about the offer.And other details also modified reagarding payments details as Grand total rounded 349 amount tendered 600, balance returned 251.really cant understand if the bill was 349 how can a customer pay 600 rupees.
I personally feel these foriegn organisations with the support of Indians organisation are taking advange of Indian people many of which dont go into the bill details and get in touch with you.Also the offers advertised at different levels are different and create ambigious situation forcing the customers to pay when they are in a situation that after trying for 2 hours and paying more than 20 Rs for phone payments and in a hungry condition have the delivery boy standing at doorsteps which cannot be sent back and also does not fulfill the terms of order made, and the stating bill.I feel cheated and also fell the pain for fellow indians who come into this psycological trap.Need your help!!