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Pizza Hut India Complaints & Reviews

www.pizzahut.co.in
1.7
Updated: Feb 20, 2025
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So far, so good. Pizza Hut India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Pizza Hut India will keep up the work and continue to help more customers with their concerns even better 🤝
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Pizza Hut India reviews & complaints page 135

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S
Saurav Bhadani
from Noida, Uttar Pradesh
Jul 24, 2009
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Did not deliver while taking order

I have given the order at pizza hut on [protected] for the amount 668 at 09:17 PM. They have taken the order. I have given the complete address of my company. It is in sector 33&34, Infocity HCL Technologies LTD. At 9:55 they call from [protected] and told that they whould not be delivering the order over there. It was quit frustrating as we were very hungry and they are tell that they could not deliver. I again called to the call centre...
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A
anandagrawal
from Pune, Maharashtra
Jul 13, 2009
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Poor Customer Service

it sucks big time. We waited for our order for 2.5 hrs and still not delivered. At 10.45 PM the person calls up and says that they did not find the place. They were supposed to send free pizzas next day but they did not. Wrote feedback and still no response.

Place : Kalyani nagar, Pune...
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KULDEEP GOYAL
from Mumbai, Maharashtra
Jun 21, 2009
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Wrong Delivery of order

I placed order for PAN FOR 4 ALL PIZZA at Call centre Mumbai No[protected] on 14/6/2009 at 8.02 p.m. Order was 2 Veggie Surprise, 1 Veggie Delite and 1 Garden Fresh.
Committed time for delivery was 30 minutes.
Delivery boy came up for delivery at around 8.45 p.m. and delivered Pizzas without ORGANIO vide Bill No. 12259 dated 14/6/2009 for Rs.248/- by THAKUR VILLAGE, KANDIVALI PIZZA HUT CENTRE, MUMBAI.
On opening the order...
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M
M. Kavitha Kumari
from Chennai, Tamil Nadu
Jun 10, 2009
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Unclean and Poor Service at Pizza Hut

Pizza Hut, Vijaynagar
Address: # 16, 17th cross, 21st main
MC layout, vijaynagar

Hello Pizza Hut Customer Service,

This is a complaint against the customer service provided at pizza hu [ the above mentioned address], Bangalore. Ph:[protected].

I have been to different pizza huts in Bangalore, but this hut at vijayanagar lacks service and cleanliness.

The pizza guys...
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V
Varun Chaudhary
from Mumbai, Maharashtra
May 20, 2009
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Cheating with offers & Services

I ordered on 39883988 Pizza Hut toll free number, in 1st attemp they responded that they have some technical issue with the system and they shall get back on the same number converstaion went for around 15-20 mins.I waited for 15-20 mins and called up again and they took my order but didnt agree on sending ketchup stating i shall get a call frpm local store in 5 mins waited for 15 mins and called up again and the reply was they are having...
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R
Rana Himanshu
from Mumbai, Maharashtra
Apr 5, 2009
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Delivery not acknowledged

I had ordered for a regular chicken pizza at 3:55pm today from the neighborhood store (SCO-33, Sector 56, Gurgaon). After waiting for almost 35-40 mins for the order, I had to call up to know about the status of the order. However, everybody seemed clueless on any such order being taken. Everybody seemed to be checking with the other person at the store about any such order. Finally the manager (Sachin) came up and he also was clueless. I...
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Adhish Zaveri
from Pune, Maharashtra
Mar 28, 2009
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Poor Delivery - Untimely and Wrong Information

Hi,

We called for the pizza at 7:00pm. Was assured the pizza in 45 mins. It is almost 2 hours since we are waiting for the order and haven't received in yet. On calling incomplete and fake replies were given. On calling after 45 mins we were informed that the order had left and it was on the way. No delivery boy came in... after 2 hours no body is here and the manager of the pizza hut call center refuses to come online.br...
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P
Prabhu
from Hyderabad, Telangana
Feb 28, 2009
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Bad Food Served

After 2 years we ordered a pizza from pizza hut. We ordered a medium non-veg pizza priced at Rs.348. But the pizza was actually smaller than a small-sized pizza. Yet it was sliced into 6, dry, warm and tasteless. And to make it worse, the delivery boy was laughing at us for some reason. It was as if he was laughing at us right after cheating us. We felt very bad and embarrassed after this experience. We have never been cheated like this in...
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C
Complainant9968655
from Delhi, Delhi
Feb 18, 2009
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Charged twice for one order

I visted Pizza Hut for dine in on the 8th of Jan 2009. My total bill for that dinner was Rs 619 which I payed through my debit card. One week later since my dinner at Pizza Hut, I was checking my account statement online. To my utter surprise I was charged twice the amount I had eaten for. My card had been swiped twice, which was clearly shown in my statement with two different transaction Ids.

PIZZA HUT, 416807,[protected],...
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J
John Freitas
Jan 24, 2009
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Terrible Public Relations

On Saturday, January 23, 2009 between the hours of 8:05pm and 9:00pm, I attempted as usuall to call in an order 7 times. For the past 3 months phone orders are not possible, as you either get "no answer" or the a FAX machine shrill sound. Tonight as in every other night, I ended up driving to Pizza Hut to place the order and wait 20-30 minutes in the parking lot. When I walked in there were 6 employees talking at the register, ignoring...
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V
Vivek Sharma
Dec 24, 2008
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Unhealthy Food

I had ordered a meal from the Pizza Hut Delivery at SCO, Sector 56, Gurgaon in the beginning of Dec 08. However, after sometime, to my disappointment, i felt some hard object in my mouth, which came out to be a sharp-edged metal piece about 1.5cms x 1cms which had chipped-off my teeth and some part of the cheek. I called upon the manager in charge who saw the object, merely apologized and returned back the money for the order placed with...
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N
Neelam Gori
from Bengaluru, Karnataka
Oct 7, 2008
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Pathetic Service

I want to report about Pizza Hut Inorbit Mall – Mumbai. The service is pathetic. I had ordered a salad which had an insect in it. On calling the waiter he replaced the salad however didn’t get me a plate to eat it. And irony is they charged me for the salad saying its complimentary. Service Pathetic!!! They were playing music that loud as if it was a pub. A clear no if you don’t wanna spoil your evening....
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Neha
from Delhi, Delhi
Sep 24, 2008
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poor service

Very poor service. the people taking the order can not understand simple english. They are even poor in understanding the order in hindi. I had to spend almost 15 minutes on two ocasions recently while placing a simple order. thi is particularly for pizza hut gurgaon, with the number.. 4013961. I mean absolutely low standard service. The guys are confused. they can not track the order no. constant reminders have to be given and constant follow...
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