Pizza Hut India Complaints & Reviews

CONTACT NO: [protected] NAME: NIKHIL HEMRAJANI ADDRESS; EA-108 MAYA ENCLAVE HARI NAGAR NEW DELHI 110064 EMAIL ID: [protected]@hotmail.com ORDER DATE: 04/01/2014 ORDER TIME: 2058 HRS I had ordered a Spicy Veggie Medium Pan Based. When my order arrived the black dot was half black while the delivery boy was taking out the box and HOT wasn't visible and by the time it came into my hand it turned completely black. On complaining the same to the delivery boy named Akshay, he refused to entertain complaining that it was white only when it was handed and due to cold it turned black after 2-4 mins while it had only been 10 seconds since the box was out. When complained to the Store Manager of Janakpuri named Himanshu, also supported the delivery boy saying that the order won't be made free according to the commitment. On my refusal to pay they gave me the order but told me that no deliveries would be made at my address in the future. The manager was very rude in talking and was just not even ready to listen.

I ordered a pizza on 25/12/2013, It came late. I got an sms that i can either accept rs 500 or the ordervalue wichever is less, but the pizza boy said that i have to give the oredr money. What is this i dont understand. I got Pizza from: Pizza Hut, Kilpauk, Chennai, Tamil Nadu. Order No. 9393

Dear concern I would like to bring to your notice the immoral rude behaviour of your HR manager at kalyani nagar, pune. I went to pizza hut to celebrate Christmas eve with your mouth watering newlu introduced cheezy pizza ...but to my surprise, the evening was turned into the huge disappointment by the HR MANAGER (MANU). I ordered for pasta, meal combo and cheezy pizza. The cheezy pizza was not properly baked but we didn't make it a deal and ate it but in the end my husband just wanted to bring this to the managers notice with no intention to replace it or cancel the bill . In return the manager MANU spoke in very harsh manner commenting that u have already eaten 90 percent, how are you complaining now?? Is this the way the manager should address the customer at once, he didn't hear us we were not complaining, we were just bringing this to his notice for future reference of the brand. I am myself an MBA I don't think this is how HR manager should conduct customers. Moreover he asked my husband to get out of the hut and commented that he himself will pay for us, fyi we are one of the reputed MES builders of INDIA . This statement went against the honour of my husband so in return he also reacted lilltle which I believe was justifiable as ot was the outcome of HR manager's rude behaviour. I want a strict action to be taken against the HR (MANU) and would want you to do the best in action to compensate the mental agony we went this special Christmas eve . Waiting for your reply asap

I am a loyal customer of Dominos and thought of trying Pastas from Pizza hut as I heard a lot about it and hence, called up their phone no. The very first experience of talking to their customer service executive was hilarious. He was not understanding English then not even Hindi, I was telling him address but he was asking his own information, Anyways, despite all that, I asked about Pasta which he said that it is out of menu ( I was disappointed) then I asked what do you have apart from Pizza then he said” Sir, we have Potato Wedges and Italian Rolls”, I went ahead and placed order for two portion of Italian Rolls and Two potion of Garlic Bread & one Miranda half heartily . He hung up the phone after mentioning that order will be delivered in half an hour. The harassment didn’t stop here, I received a call from a lady from Pizza Hut nearby my place stating that they have removed Italian rolls from the menu. I said it is not done, I ordered after your executive recommendation and now you are saying g that too out of order. She misbehaved and relied so rudely which I couldn’t imagine even. I cancelled the order and also said that I will escalate this issue in public domain. She said “No problem, Go ahead”. This is my first & last experience with PIZZA HUT and the impression they left on me as a customer that I shouldn’t buy anything from them and not even recommend too. I think Pizaa Hut should change their name to PIZZA HURT, they deliver the Pizza which would hurt you. So please do not buy anything from then … I believe that their behaviour ( arrogance and attitude ) is a reflection of their origination.

I ordered for pizza and this was the worst experience of mine till date. Normally I have always preferred pizza hut over dominos just because your pizzas are tastier amd better quality but I am sad to say that this time around you just broke all my trust. The first issue was that the pizza arrived in more than 90 mins. I ordered at 10.25 pm expecting it to be with me around 11 pm. The deliver boy just came after mid night. In the meantime I had called up the contact no. To ask the status and the person on the phone gave me an excuse which was very different feom the excuse that the delivery boy made. Anyways my issue is around the quality of the food delivered. It was so stale and stiff thay we could barely eat and whatever we did manage to eat, my wife got sick next morning. We had to see a doctor and I am writing this feedback today because she is still sick and I am very upset. You people have to value your customers. There are so many outlets now namely dominos, neopolitan pizza, pizza on the rocks, little italy etc. And we have always preffered you but losing faith now. Do something. Dont just email me saying "thanks for your valuable feedback" hope you understand my issue.

My wife and I visited Pizza Hut in Dwarka (sector 5) for lunch on 10/12/2013. To our surprise, the service was appalling. We were given only menu card and even on asking for a second one, we had to remind the staff. When we wanted to place our order, most non-veg starters were not available. Finally when we placed an order from what was available, the server came back to us in 15mins to inform us that what we ordered could not be prepared. Only placing another order we had to wait for 20-30 mins to get part of our order. On reminding the server about the remaining order, we had to wait for another 15-20mins. When order finally arrived, it was wrong. The server simply shrugged his shoulders to tell us that what we ordered was not available. This was after he had confirmed to us that what we had ordered was available. He had used his own judgement to bring whatever was ready. The amount of racquet the kitchen staff were making, one would think that the customers in the kitchen would get their orders soon with minimum wait. Everyone around us seemed to be wiring forever for their orders. The shift manager wasn't happy that we wanted to lodge a complaint. He tried to persuade us not to write a complaint. Pretty sure that the complaint will not reach anyone as the complaint book was spiral bound and it is pretty easy to rip out a page from it without anyone noticing.

Today I had ordered dinner from pizza hut, the order was for 2 pizzas and 2 cheese garlic bread. The order was delivered by Coles road, Bangalore. However, when I received the order i got 2 pizzas and one portion of cheese garlic bread and one plain garlic bread. After lodging complaint on call center, I got a feedback that I will get call back from coles road branch. But with no luck I lodged complaint on second time, with the same feedback. After more than one hour, the person who delivered the order came up with cheese garlic bread, which i returned as I had already finished dinner. But I am extremely disappointed by the response of Pizza Hut and the way they handled the issue.We wanted to celebrate a personal milestone but ended up in a killjoy.

I ordered pizza with pizza-hut dated 08-dec-2013 timing 8:45pm. Ordering was smooth[protected], I ordered 4 magic pan pizza, and pizza was promised to be delivered at 9:15 from Noida sector 110 store. Till 9:30pm pizza was not delivered I inquired and I was promised a call back from store within 2 min, no call. I again call at 9:45 and inquired, the same answer, I asked the tele caller to cancel the order which he was keen to do. (Mr Ashu.) and I threaten him to give a feedback for this he said its ok give it. I finally cancelled the order . But at 10:00 pm bell rang and pizza was delivered and that too stale and cold.I didn't pay for it and throw it away. It was my last call and this might be last word with Pizza hut. I really liked Pizza but poor service and bad staff is really hurting image of Pizza hut.

I called 2 times to pizza hut once in the number 33773300 and once in 39883988 back to back at 1.30pm on 8th dec, 2013 to order for pizzas.They received my call both the times and said they are transferring my call and I was on hold for 5 mins each time(hoping eagerly for my pizza which i planned to have for lunch today) but they disconnected the call each time.I am an avid Pizza lover and a huge fan of Pizza hut(usually I dine -in but today was the 1st time I had thought of ordering via phone).But today I am really disappointed at their HORRIBLE customer service.

Dear Concerned I believe the services of pizza hut are just getting worse day by day. I have ordered the food at 1.15 pm at[protected] and I was confirmed that the order will be delivered within 40 minutes, which never happened. Address given was Gati Ltd, Plot No 268-Udyog Vihar, Phase-4, Gurgaon. I am sure you can always trace the phone number by address, as I am not sure whether I should leave the number at this portal. I received the call from the delivery boy at 1.42 pm from the number [protected] and confirmed that the order will be delivered within next 10 minutes, which did not happen. Later on I called up at[protected] to check the order status at 2.15pm, 2.24 pm and then at 2.32 pm; each time I was told that please wait for 5 minutes and the concerned store manager will call back for the complaint redress. Surprised, that nobody bothered to call back, instead the delivery boy created so much ruckus at the office reception regarding the payment of the delayed delivery, that the girl sitting at the reception did not had any other option except making the payment of Rs 935 to the delivery person. I fail to understand, that does someone really control the deliveries at Pizza Hut? Are you guys even bothered to understand the customer experience? Please understand, that there are many chains in the similar industry and if it continues, it's not going to take long for you guys to be out of this market. Anyway the food inflation is so high that if you don't concentrate on the service, it will be tough for anyone to survive in this market. I do hope that someone really reads the post and revert.

Hi

I placed an order with pizza hut around 9:50 PM on [protected], at 10:30 i rechecked at 10:30 PM to check the status, I got info that will it another 30 minutes and store manager will call me up on that. At 11 I recheck, I am told the order has not been placed so I am supposed to sleep hungry because they tell me NO ORDER HAS BEEN PLACED.

Yogendra Singh

Yesterday i.e 19th oct 2013 was my son's b'day celebration at your pizza hut mindspace, malad west, mumbai branch...what a horrible experience i should say... Right from the beginning to the end a very disorganised team...had no host to the party as promised...a very rude and arrogant floor manager, the decor that was provided by me, was happening alongwith the guests coming in...and the cleaning with a dirty mop kept to welcome the guests...not to miss that some of the decor went missing and i had to even help the team to put up the final thing... To top it the billing and the package discrepancies...the floor manager Sunpreet had the courage to tell my husband that if he continues to get upset on their arrangements the party could further be spoiled.. The guests were already invited...had no other option but to pull it on at such a place where nothing went as promised..the kids were suppose to be given 7 inch four slices pizza packs but were served individual slices...i had some 13 kids, counting to a higher amount each could have had two slices each, so this amounts to 26 slices, where is the account to the remaining 26 slices...why were'nt the kids given a take away... I was told that the minimum commitment is of 15 kids...then also i was charged for 20...no answers and no reasons given...could not make a scene in front of the guests else would have not settled the bill at all... My only queries to who so ever is the incharge is that why the kids were not given packed boxes as committed and if they were not given why am i being charged for something that has not been consumed. The same letter would be posted in TIMES OF INDIA and other web review portals, , , if after reading all this ...i dont get an answer from someone who is responsible enough to clear away discrepancies at your end... Pizza Hut is a brand that till yesterday spoke for itself...but today i cannot even suggest anyone unknown even to sit n dine forget about hosting a party. I need the extra cash paid to you refunded else i would proceed further...Also i do not feel the floor charges i.e rs 1500 charged to me were genuine as i was given a filthy place to begin my party with... Waiting for your response.. Tamanna Wangoo ([protected])

Very poor service and dont value the customer. We went to Pizza hut at Kandivali thakur village with the offer pamphlet received us. We were standing to give our order for almost 20 minutes and when we gave our order with the offer mentioned in pamphlet they told us that this offer is not available with us and told us to call at 39883988 to avail that order. The company is making huge advertisement of the offer and they don't even coordinate with their branches. The people at the restaurant are giving stupid excuses for not having that particular offer. Very disappointing service.

Hi, this is one of the worst experience I have ever had. I placed an order for delivery on 1st of oct 2013 at 8:15 P.M., but I didn't the delivery until 9:15 P.M...Later I called up the guys and came to know that my oder is not yet out for delivery...the guy then said that the Store Manager would call me in another 2 mins...Unfortunately no soul called me... Later in anther 15 mins I received the Pizzas.. Now, the pathetic thing is, the pizzas were almost cold, the vegetables were all discolored and charred . Apart from that I got HAIR in the base of the pizza...very nauseating ... STAFF...

HI, i had ordered pizza - tomatino - personal size, garlic bread spicy supreme and a pet bottle of pepsi on 2nd oct, 2013 at 8:20 PM from telephone no[protected] in vadodra even after repeated calls and assurances i am yet stranded hungry after 10 PM is this the rate of service that you provide to customers? I am sorry to see this and request suitable solution to my grievance Regards Abhay

I ordered pizza at PIZZA HUT, MYLAPORE BRANCH on 25/09/2013 at 9.00 p.m.I was told that the pizza will be delivered at 9.45p.m. I called them again at 10.00 p.m and was told it will be delivered within 10 minutes.Later, at 10.15p.m.I received a call from PIZZA HUT, T.NAGAR BRANCH, stating that they will be delivering my order within 10 mins, since the MYLAPORE branch had closed for the day.i called them at 10.45 p.m.and queried about my order, they told my order was cancelled.they did not have the courtesy to even mention that. Worst ever service of all the food chain, according to me. I REGISTERED a complaint, but no one called.Phone no.[protected] used to order. To mention, the food was NOT delivered.

My name is Prateek. i went to pizza hut, Ludhiana on 16 September 2013. they made a bill of Rs.2829. I paid my bill by my credit card. The bill was wrong. They had charged me extra. i talked to them. they again made my bill of Rs.2157. then they again asked me to pay my bill of Rs2157 saying that they will void my money of the first bill. so i again payed my second bill using my credit card. so they in total took Rs2829 + Rs.2157 from me. i asked them to void my first bill. they said that they have voided it and the amount Rs2829 will return in my bank account within 24 hours. its been 4 days since then and till now i have not got my money back. i go to pizza hut everyday to inquire about it but they do not even talk properly on the concerned topic. i talked to the manager there (Mr. Narinder ). he never gives me an proper answer. it seems like they will not return the money. a photo of the void sale slip provided is attached.

I would like to share my experience with pizza hut services. We have opted for 3 non-veg 129/- weekday special 3 course meal,that comprises of:- 1 Pizza (Chicken) ,Garlic Bread and Cold Drink. The quality of the pizza was not upto the mark. It was hard to find a piece of chicken in the so called "chicken pizza". Now about the Bill Charges:- The total amount for 3 meals should be equal to 387. They took Vat which is 14.5% of the bill amount, which is reasonable. Extra charges were the Service charge and Service Tax. The total bill amount after adding these charges went upto 580. Horrible experience @ Madhapur Pizza-Hut Hyderabad. Never recommend any one to visit there. Thank You.!!!

We ordered Pizza Hut for Home delievery and we were assured that we will get our stuff in 45 mins but we got it after 1.30 hours waiting period and all the stuff was cold and was incomplete order and was not carrying all stuff which we ordered for and when we asked delievery boy he was not aware and when we asked him to connect ourself to store manager even he was not carrying even any contact details of the store or store manager and then we started cordinating with Call centre and logged our complain and we were assured that soon we will recieve a call form their side to address the complain but unfortunately no body called us and even we called 6 times to the call centre and everytime recd the same answer and as same nobody called us and thgen we returned the order but even after reaching store also nobody was even bothered to call ud from the Pizza hut.It was 4 time we got our pizzas cold and late in a row and nobody is even bothered for the same from the company.and this time it was late and also incomplete so we decided to take the matter but no response from Pizza hut towards this complain and even in call centre they say that tey dont have anybody or dept for complains

The order is taken on phone at 8.02 pm on 15 sept .delivery promised at 8.30 pm.we had called on central no. Order no 8937. At 8.40 pm , we call up again ,promising to deliver in 5 min. After repeated calls , pizzas come at 9.40 pm . Not apologetic at all when call up the rest .at Borivali west ,kora Kendra from where its dispatched. Until then ,phone off the hook!!! My husband drives half way to Pizza Hut when the order arrived. We refuse to pay. They decide to black list us ( all for their inefficiency) If they can't cope up ,they shouldn't take orders