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Pizza Hut India Complaints & Reviews

www.pizzahut.co.in

1.7

Updated: Nov 10, 2024

Complaints 2677

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773

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1904

So far, so good. Pizza Hut India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Pizza Hut India will keep up the work and continue to help more customers with their concerns even better 🤝

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Pizza Hut India reviews & complaints page 131

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Address: Gurgaon, Haryana

Hi. I had placed an order with pizza hut at 8:30pm on 14th May and even while im lodging this complaint the pizza has not been delivered. I have called the customer care number thrice and was promised of call from store to update on the status of the delivery which has also not been done yet. Extremely irresponsible behaviour from pizza hut!!!! I have ordered my pizza alternatively from dominos now and will get it in sharp 30mins from now....

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Address: Bangalore, Karnataka

Today (10-May-2013) I ordered for 4 pan pizzas, garlic bread at around 09:30 p.m., the Pizza didn’t arrived even at 10.30 PM. After making so many calls to PHD, they assured me that the order will be delivered today and the same has been dispatched from store. And above all they assured me that I will receive a call back from the store manager in next 5 minutes.
Even when I have not received the order, I called them again to which...

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Address: Central Delhi, Delhi

We visited the joint of Pizza Hut in the name of M/s.Devyani International Ltd.Sonia Theatre,Vikaspuri,Delhi.We bought Fun Meal Pizza by order no.[protected] Dt.24.04.13.After taking the delivery of Pizza we found that there was NO Ketchup/Sauce available in the whole store.On demanding they refused to provide us the same.It was so embarssing with the family that we could not even eat a small pc.without the sauce.The staffs were so arrogant...

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Address: Bangalore, Karnataka

This is a Complaint against Pizza Hut, locate in Mantri Square mall , Malleswaram, Bangalore.

On top of the regular food charges- we were charged for service - at 10% of total food cost.
Service tax at 4.9% on top of the service charge was levied on our bill.
The 4.9% was on the entire bill , not the service charge.

It is my understanding that, as per govt rules- even though they had A/C, since...

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Address: Pune, Maharashtra

SIR,THIS IS SHASHI KANT ROY. PIZZA HUT IS ONE OF THE BAD SERVICE PROVIDER. WE ORDER THE PIZZA ON 9.04.13 AT AROUND 7 PM BUT IT WAS DELIVERED AT 9.00 PM. THE PIZZA I GOT WAS NOT HOT AT ALL.BUT ACCORDING TO RULE THEY SHOULD PRODUCE PIZZA HOT.I TALK TO MR SACHIN THE MANAGER AT KARISHMA COLONY KOTHRUD PUNE BUT HE RESPONDED ME RUDELY.HE TOLD ME THAT HE HAD LEFT THE JOB 2 MONTHS AGO AND IS NOT AVAILABLE THERE.HIS CONTACT NO. IS [protected] I GOT...

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Address: Mumbai Suburban, Maharashtra

Ordered pizza at 9:05 pm at the call Center number who confirmed that my address was within delivery area. Got a call from the local shop asking for my address confirmation at 9:50 pm. Once again called to confirm address at 9:55 pm. Then received a call from the delivery boy asking for confirmation of my address once again. Called up shop and they said that they will deliver though it was outside their delivery area. (Their delivery area...

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Address: Chennai, Tamil Nadu

On 29-03-13 I placed an order at 8:30 pm. My order was confirmed and I was informed that delivery will be done by 9:00 pm. Till 9:30 when there was no delivery I called up again and was told that they will check and get back to me. Finally at 9:35 pm I had to call again only to know that my order has been rejected!!!
Pizza Hut didn't even bother to inform me!
I was put in a very embarrassing situation with guests at home.br...

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Address: Bangalore, Karnataka

Hi,
On 17th Mar, 2013 Sunday night I called up Pizzahut number[protected] to place an order for the entire family. I called up at 8pm and the guy who attended the call asked if I'm a new caller and collected all my details including address, landmark, etc and took the order and said it will be delivered by 8.45pm the same day.
Before confirming the order the guy asked me which is my nearby pizzahut store and I said...

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Address: Bangalore, Karnataka

My daughter ordered pizzaz for dinner today ( 09/03/2013) at 8.40PM the Pizza didnt arrive even at 10.35PM even after making more than half a dozen calls to Pizza Hut call centres and Vijaynagar (bangalore) pizza hut. This is the sad state of Pizza Hut which does not understand what is customer support or service. Every time we called they kept lying saying that the Pizza had left from their place for delivery. Once I was told that there...

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Address: West Delhi, Delhi

Hi

I am Kanchan Gandhi residing in Hari Nagar New Delhi , yestarday we ordered a FEAST for 2 PIZZA cost for the same is FEAST for 2 PIZZA 575.00
services charges is 57.5
[protected][protected][protected]
Total amount before Tax is : 632.50
Vat @ 12.5 % 68.20
Vat @ 20 % 17.38
[protected][protected][protected]br...

+1 photos

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We seen an advertisement saying " Pizza hut' crown pizza " delivery anywhere in mumbai call us for free home delivery & the number is 39883988
We want to place an order for Crown pizza from Pizza hut but they keep us on hold for around half an hour as saying they don't know where Ghatkopar located? which was itself a big joke & then they keep our line on hold for around 15-20 minutes
We call them...

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Address: Karnataka

Hi,
We have called for the Pizza at 8.40 PM on 26/1/2013 was assured the Pizza in 30 minutes. It is almost 85 minutes since the order placed and kids were eagerly waiting for the food. On calling nearly 5 times incomplete and fake replies were given. I am referring Bangalore Pizza Hut operations and the order details : 90000001 POST API, Chek 663.

Thanks,
Satish Babu....

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Address: South Delhi, Delhi

i had ordered one medium crown pizza,1 garlic bread spice supreme, 2 mango mousse. and the mango mousse which was served was of expired quality as it was smelling to the extent that as soon as the lid of the cup was open it smelled like that something of rotten quality has been served. and if i had consumed i could have needed medical assistance.
the bill details are order no:[protected] date 27/1/2013 time:-3:41:48 PM, order...

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Address: Pune, Maharashtra

Hi,

I went to Pizza Hut on 25th January 2013(In kalyani nagar,PUNE),My bill was rs 178 (inclusive of garlic bread and lemonade)but they have charged with 12.5 % tax and then 20% tax on the total bill , which is they is said is a tax rate decided by the Maharashtra Government .As a total I paid 250 Rs.

Can somebody let me know that whether the Maharashtra government has really imposed such rates of taxes....

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Address: Gautam Buddha Nagar, Uttar Pradesh

i had ordered pizzhut at[protected] after delivery i got rubbish piza just like not hot & topping of pizza was crack. my experience was very poor. paid amount: 2677/- also i did complaint in pizzhut site Reference number 8789 this is happening with me so many times please escalate this issue with pizzhut my contact number [protected]

i did order on this number 39883...

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Address: Mumbai City, Maharashtra

I had placed an order of pizzas at Pizza Hut at 9:15 pm which was a bulk order and was promised to be delivered by 10:15 pm, which was delayed by more than an hour. Inspite of constant follow up of the order the nearest outlet received the KOT not before the promised delivery time and also we did not get any confirmation SMS from their end.
The order was placed via[protected] and the order number was [protected]....

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Address: North Goa, Goa

hieee... i wisited pizza hut goa today along with my family it was A grade service provided.. though v had sum problems with the pasta, and crown pizza which was provided late... but had a very gud steward.. v liked the way he talked with us and appolized for d late delivery... the bill turned up to be 3742/- i paid the bill and the change was returned to me.. i gave the steward a tip of 100/- Rs and saw him giving it to d manager on duty......

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Address: Bangalore, Karnataka

Hi
I wish to report the plight of having ordered a Pizza from your Bangalore outlet. I had ordered a Family Size Pepperoni Pizza (Bill No. 70 from POS API) from your Airport Road Branch franchisee (Dodsal Enterprises Private Limited). I made the order at 12.35 PM on December 16, 2012 and was told that the Pizza would be delivered within 40 minutes (By 1.15 PM). The person came to deliver the Pizza at 1.20 PM, which is still acceptable,...

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Address: Bangalore, Karnataka

This is with regards to disappointing service for home delivery from Pizza Hut Bangalore Customer Care/Airport Road Branch/Indiranagar Branch.

Order No. 740
Date 12/15/2012
From Mobile No. [protected]

I have placed an order for crown pizza at 9:03 p.m. date 12/15/2012 & it was suppose to be delivered at 9:30 p.m. but after calling so many times after the delivery time was passed by 20 minutes.br...

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Address: Gurgaon, Haryana

Pizza Hut Location:- City Centre Shop no. 1 and 101, DT City Centre Mall, Mehrauli Gurgaon Road, DLF Phase 2, Gurgaon

Date:- 09-Oct-2011

Complaint : -
Myself and my Wife had dined at above Pizz Hut Location.
Billing amount of 1024/- Rs was to be paid and given my HDFC Credit Card for payment.
Card was swiped and said they didn't received any slip for that swiping.
Then paid...

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