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Puma Complaints & Reviews

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Updated: Oct 25, 2024
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Puma reviews & complaints page 3

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S
Samarth Gautam
Aug 15, 2023
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Not Returning Wrong Order / Unprofessionalism

Hi Puma Team,

Hope this finds you well. Requesting an acknowledgment of the receipt of this mail.

For my order number[protected], I need to have a RETURN PICKUP scheduled since this is WRONG SIZE for me.

I have called 6 times explaining the whole situation again. Please help schedule my pickup at the earliest.

There has already been a delay. I dont want to end up paying for these...
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A
alanvjames
from Bengaluru, Karnataka
Aug 2, 2023
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Ordered a shoe, money got debited but doesn't show in order

Please resolve this as soon as possible, the money has been deducted but it still shows that the order has not been placed...
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A
arannay vashisht
Jul 31, 2023
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Non receipt of article after payment

Address: Near Kali Mata Mandir Telephone Exchange pathankot

Sir
i made order for puma black muse x- metallic women shoes on 19.07.2023 on puma website.The payment was successful and i received mail regarding payment confirmation 9copy attached)but neither the order confirmation mail was received after payment nor item has been received till date.When i checked on puma app it is showing no order detail available.

Kindly resolve
rekha sharma
mb no-[protected]...
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I ordered camo mens sneaker with promo coupon and payed with 5% discount on upi then my money got deducted and transaction complete but i did not receive order no on my email or number and there is no way of me to know about my order.. i would like my money to be refunded or the order be sent to my given address...
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[protected]...
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S
suvipatil
from Pune, Maharashtra
Jul 22, 2023
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Product ordered. but confirmation, tracking link, parcel awaited

Sir
I have ordered shoes on 18 th july. but i have not received any confirmation. tracking link, the shoes ordered also not received. Enclosed attachmentof Payment receipt.
It is sad that a reputed company like puma behaves in this manner.
pl do needful.
Otherwise legal options are open for me.
thank you....
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Z
Zape
from Pune, Maharashtra
Jul 21, 2023
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Money debited but no order placed

I have placed order on puma official App and paid via Gpay yet no order has been placed. Neither I have received any mail or message pertaining to order confirmation or order ID....
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R
rajnandani2328@gmail.com
Jul 20, 2023
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Money deducted, order not showing

I placed an order on Puma application but i did not get any order confirmation also it is not showing in my orders section, there is no order ID to track the order. It was prepaid and money has been deducted from my account.
I’m attaching the transaction ID. Look into it ASAP...
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V
Vivek Singh Du
Jul 10, 2023
Sep 27, 2023
This thread was updated on Sep 27, 2023
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Return my Order

Hi Team,

Good evening,

I bought shoe and t-shirt from in.puma.com but there was size issue so I requested for return.

One guy from the courier, came to my place to pick up my order, and he picked it up, but later I received a message that pickup failed despite a successful pickup.

Then I called that guy and said that you picked it up, then why did I get a failure message? He said...
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E
ektu.yadav@gmail.com
from Mumbai, Maharashtra
Jul 10, 2023
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Amount Deducted from my account because of sales guy negligence

Address: Mumbai Bandra

On Saturday, 8th July bought tshirt and shorts worth 5000 rupees. went to billing department they deducted 13302 from my account. Im struggling for my difference amount. There is no response from PUMA.Patethic back end team....
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A
Azzu786
Jul 9, 2023
Jul 9, 2023
This thread was updated on Jul 9, 2023
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Amount deducted, order not placed

Website: in.puma.com

I have ordered a tshirt worth 1186.55 from puma app. The order was not placed, but amount got deducted.
After the payment, the app got refreshed immediately and the product is still in the cart.
Attached is the amount deducted message from bank.
Please do the needful....
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A
ayushbc69@gmail.com
Jul 6, 2023
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Shoe not delivered

Address: Delhi

I’ve ordered a shoe from Puma website and the transaction as been completed and I’ve received a payment confirmation as well but have not received any response or order number, nothing from the puma team, I was supposed to receive the shoe yesterday and yet there is no response, wonder if this is scam . The shoe was worth ₹7314.50...
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P
pandey25
Jul 3, 2023
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Not Getting refund after order cancelled

Address: Bengaluru,Karnataka,India

I have not received any refund or refund details from puma india since a week and they are delaying it again and again and saying that the internal team will call you. I dont know why they are holding my money as ecommerce money refund upi money the same day. They are harrasing me for refund....
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A
Anuu29
from Meerut, Uttar Pradesh
Jul 2, 2023
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Payment issue problem

Address: India

I payed for a bag pack today and I did online payment for it but the payment is not confirmed yet and amount is deducted from my account.
Also it shows you haven’t ordered anything yet
Please take care of this issue as soon as possible and return my money....
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K
Known As Vijay
Jun 22, 2023
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My sandals

As my money deducted from my account and I didn’t get order confirmation neither details to my gmail...
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I tried placing order in puma app of puma shaded men's tshirt.then i selected upi option for 5%discount, but the money is debited from my account but the order was not placed and in the "your order" section of app there still shows you haven't ordered anything yet., and now i have no transactions ID or anything to show except the money whichi is debited from my Google pay account....
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V
Vani prasankumar
Jun 19, 2023
Jun 22, 2023
This thread was updated on Jun 22, 2023
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Money has been debited but showing order placed or confirm And didn't get bill invoice

I tried placing order in puma app puma shaded men's tshirt..then I selected upi payment method for 5% discount, but then money is debited from my account but the order was not placed and in the "your order " section of app there still shows you haven't ordered anything yet.and I have no transaction ID or anything to show except the money which is debited from my Google account....
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K
karru
from Mandsaur, Madhya Pradesh
Jun 13, 2023
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Order is not being sent even after paying with UPI on Puma app

Address: Puma.com

Date 11 june 2023, time 07:47 pm

I have done shoe UPI payment from puma mobile application but after payment the app started showing error and Rs 1993.72 was transferred from my account to puma which got message on phonepe and also mail but no message from puma yet Is.

I have also received a message to deduct the balance of the PhonePe app. And the confirmation message of the bank's balance transfer also came...
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H
Haritha Mohan
Jun 12, 2023
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Money deducted but order not placed

Address: Puma app online
Website: puma

I have ordered PUMA WOMEN'S PONYTAIL CAP, dusty plum colour, Paid 626.05 rupees through phonepe in PUMA APP. But the order is not placed item is still in the cart. Please cancel my order and refund to the source of payment ([protected]@ybl)....
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Haritha Mohan
Jun 12, 2023
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Money deducted but order not pl

I have ordered PUMA WOMEN'S PONYTAIL CAP, dusty plum colour, Paid 626.05 rupees through phonepe in PUMA APP. But the order is not placed item is still in the cart. Please cancel my order and refund to the source of payment ([protected]@ybl). Expecting basic customer service from an international brand....
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