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Puma Complaints & Reviews

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Updated: Oct 25, 2024
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Puma reviews & complaints page 6

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P
Pravirosh
Feb 22, 2023
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Original Product is missing

I ordered Evostripe men's T-shirt (Article no[protected] cost 1, 139 on the 8th of Feb 2023 and received the package containing Gypsy vest cost 200 on February 12th, 2023. I requested a refund through the Puma website the same day with a picture of the package. Despite waiting for over a week, the customer care team has not provided a satisfactory response, and all they have sent so far is an automated reply. I'm not sure what more can a...
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F
Farzaneh
Feb 20, 2023
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Puma sports shoes poor quality

Address: Puma khar west

Dear
I am writing to express my disappointment with the quality of Puma shoes .

I had purchased a pair of black puma sport shoes (picture attached)

Details below -:
Bill no 62493
Dated 24Jan 2022
From -Puma store bandra west .
Rs 3500

A little background on the shoe usage my end -
1.I am a person who uses sports shoes occasionally .
I don't go...
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S
Shubham_Pandey_2311
Feb 16, 2023
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Order No 104407580 Not Delivered Due to Price Mismatch

Dear Team Puma,

I have ordered the same product from your website on 18th Jan 2023 but the same has not been delivered to me yet, as on date 16/02/2023 I have called customer care to know the status of delivery then she refused to deliver the product as there was some price mismatch.

As I have ordered the same product in very good faith on the name of Puma Brand so why is it making its customers fool.
br...
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T
Tapan bharadwaj 014
from Ramnagar, Uttarakhand
Feb 12, 2023
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My 10k shoes

It’s not even been 1 year for my shoe and I washed them for the very first time. It’s green colour and blue colour have spell all over the white area on my shoes and my shoes have become very much colourful now. It’s this the quality of a 10k puma shoe?...
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D
Dineshbandgar
from Solapur South, Maharashtra
Feb 11, 2023
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Shoe tongue shifted outside the area

Address: Solapur

Shoe tounge shifted outside...
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A
agnarise
Feb 11, 2023
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3 Months NO refund

Address: Manchester

I have order 2 trainers on the 25th of November 2022, which were never delivered by Evri.
I have contacted Puma on the 16th of January 2023 for a refund as the delivery was no were to be found, to which they told me the refund process will only start once they receive the parcel at their warehouse. Today, the 11th of February 2023 I still have no updates, no refund, not even the process started. Puma doesn’t provide any insurances...
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V
Vijay boricha
Feb 9, 2023
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Puma Jacket

Website: Puma

I ordered a jacket from puma I did payment via net banking (Google pay) but order isn't placed i have screenshot of amount of money i have transmitted via Google pay

I got totally scammed
As you can see in this screenshot 2089.5 rupees I payed to puma please i request you to bring my money back...
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N
niteshtitujain
Feb 4, 2023
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Product return but Partial refund received

Website: in.puma.com/in/en

I had purchased more than 20 caps from puma online. But 2 caps from that was not suitable for me. which was returned back but they have refunded less than a half amount of refund.
the said return item discounted rate is mentioned 1298/- for 2 pc.
I got 25% extra discount in promotional offer i.e 1298/- less 25% = 973.50 for 2 pc.
Both cap has been returned back and amount of 973.50 should be refunded back.
But...
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Z
zuzanaslovak
Feb 3, 2023
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No refund

Ordered trainers last year never received them after lots emails sent and phone calls been told I will receive refund but still nothing!!!Never knew so disgusting company in my life!!Just want my money back!!!...
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A
Asp1721
from Mumbai, Maharashtra
Jan 28, 2023
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Online payment done money has been debited from my account and yet order was not placed

So recently I tried to order shoes from puma, and this money was debited from my account and order was not placed, 3 days have gone but yet no refund from puma, or any contact from their customer service, please help resolve this and refund my money...
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H
Harsh5032
from Ahmedabad, Gujarat
Jan 25, 2023
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Payment issue

Address: Ahmedabad, Gujarat

From two day I ordered shoes worth of 5k in online payment method my money got debited from bank but money is not refunded after 2 days plz puma help me...
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K
kiran319
from Gudur, Andhra Pradesh
Jan 25, 2023
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Online payment done but order confirmation not received

I have bought a shoe in puma website.Amount was paid through UPI and I got amount debited in my account.But i didn't get any confirmation.My reference number is[protected]....
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P
Piyushashinde
from Mumbai, Maharashtra
Jan 25, 2023
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Money has been debited from my gpay account. But didn't get invoice/Messages/details from your side

Address: Bhavanimata Co Op Society B7/26, NM Joshi Marg Lower Parel 400013, Mumbai, MH 400013

Money has been debited but not showing order placed or confirmed
And didn't get bill invoice.

I tried placing order in puma app of Puma Cruise Rider Flair Women's Sneakers, then i selected the upi payment option for 5% discount, but the money is debited from my account but the order was not placed and in the "your order" section of app there still shows you haven't ordered anything's yet!, and now i have no transaction...
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P
praffulsanan
from Chandigarh, Chandigarh
Jan 24, 2023
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Refund for return package delayed by almost 4 months

Order Id :[protected]
The order was returned on 15th Oct 2022 and till date the refund has not been processed to the source.
I have been mailing and calling repeatedly but in vain there is only one response “ sorry for inconvenience, your issue has been escalated and is taking more time than usual.

Kindly resolve the issue with refund or else just deny that you can’t refund the amount. It is a harassment...
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shyju thomas
from Mallapuram, Tamil Nadu
Jan 21, 2023
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Puma footwear

Address: Kerala, Kollam, polayathode

Bought puma footwear, but they give different pair. Mobile no:[protected]...
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P
priyanshisodani590@gmail.com
Jan 18, 2023
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Puma sneakers cancellation

I ordered a puma sneakers from the application and it was in offer
And the order got places successfully and after 2 hours the seller has cancelled the order and now the product is not available on the puma application and i am getting that sneakers on very low price how can you guys cancel it after order is done.
Order no.[protected]...
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S
Saarthak101
Jan 16, 2023
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Fake refund promises for over a month

Everyone from a floor agents to supervisors are lieing to me every single time I call in for support. They just keep giving me dates and and me a call back for the there end last week when I spoke to a supervisor he jaunt said he will make sure the manual refund link will be sent to my mail address and he will ring me on my alternate number which is [protected] to confirm that by the send of Saturday he promised me that he’ll do so, but...
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It’s been over a month, Everyone from a floor agents to supervisors are lieing to me every single time I call in for support. They just keep giving me dates and and me a call back for the there end last week when I spoke to a supervisor he jaunt said he will make sure the manual refund link will be sent to my mail address and he will ring me on my alternate number which is [protected] to confirm that by the send of Saturday he promised me...
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It’s been over a month, Everyone from a floor agents to supervisors are lieing to me every single time I call in for support. They just keep giving me dates and and me a call back for the there end last week when I spoke to a supervisor he jaunt said he will make sure the manual refund link will be sent to my mail address and he will ring me on my alternate number which is [protected] to confirm that by the send of Saturday he promised me...
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Address: Saarthaksabhijnanjain@gmail.com

It’s been over a month Everyone from a floor agents to supervisors are lieing to me every single time I call in for support. They just keep giving me dates and and me a call back for the there end last week when I spoke to a supervisor he jaunt said he will make sure the manual refund link will be sent to my mail address and he will ring me on my alternate number which is [protected] to confirm that by the send of Saturday he promised me...
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