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Puma Complaints & Reviews

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Updated: Oct 25, 2024
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Puma reviews & complaints page 8

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M
Mohit_Mehndiratta
Dec 14, 2022
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Payment debited but order not placed - URGENT

I tried placing order in puma app of puma sports bag, then i selected the upi payment option for 5%discount, but the money is debited from my account but the order was not placed and in the "your order" section of app there still shows no such product order id and now i have no transaction id or anything to show except the screenshot money which is debited from my account!....
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Parikshith HC
from Hassan, Karnataka
Dec 14, 2022
Dec 23, 2022
This thread was updated on Dec 23, 2022
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Order not placed but money got debited

I ordered a "Puma×Petronas AMG F1 A3ROCAT" sneakers of ₹4530.55, the money got debited from my GOOGLE PAY (3:36 pm)
but the app shows that U haven't ordered any item yet,

Please consider my request,

I have uploaded the payment proof below...
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V
Vibhor Ratgali
Dec 13, 2022
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Regarding my Shoes

Address: Pacific mall

Hello sir I bought my Puma Nitro shoes and his upper part is tearing that i have bought...
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Dr Vivek Ranjan Singh
Dec 13, 2022
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Lower Discount Price for same shoe than other Non PUMA showrooms

Address: PUMA Shop, City Centre Mall, Guwahati

The same shoe as per bill was made available at only 20 % discount at Puma Official Shop at City Centre Mall however the same was available at 40% discount just 3 shops away at INC5 shop and in Shoppers Stop in the same Mall. Very bad experience. I as a consumer got very upset and complained but they were nonchalant in just telling that the item was only available in their shop for 20%. DUPING MECHANISM OF PUMA OFFICIAL SHOW IS CONDEMNED....
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A
anibuns_13
from Mumbai, Maharashtra
Dec 9, 2022
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Footwear - Socks pair

Tried placing order in puma app of puma x redbull shoes, then i selected the upi payment option for 5%discount, but the money is debited from my account but the order was not placed and in the "your order" section of app there still shows you haven't ordered anyting yet!, and now i have no transaction id or anything to show except the money which is debited from my account!....
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A
Avagray
Dec 7, 2022
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Amount debited from bank but order not placed

I ordered a pair of sneakers from the Puma app and paid via UPI. The amount of more than 3000 rupees has been debited to the company, however my order has not been placed....
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S
Samruddhi@123
from Pune, Maharashtra
Dec 1, 2022
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Money has been debited by UPI but order is not placed

Puma — Money has been debited but order is not placed
I tried placing order in puma app of puma x redbull shoes, then i selected the upi payment option for 5%discount, but the money is debited from my account but the order was not placed and in the "your order" section of app there still shows you haven't ordered anyting yet!, and now i have no transaction id or anything to show except the money which is debited from my account!....
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A
ars king brother
Nov 28, 2022
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About replace and refund

Address: 40 tuxedo court

Hi, I'm writing to complain about the lack of information and the long refund process for a purchase I made at your store. I was very disappointed that it took so long to get my refund and that the process was so confusing. I would appreciate if you could provide more information about your refund policy in the future and make the process simpler. and also, i call many times in customer care they are also not able to find my 2 shoes which...
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7
7808468016
from Banka, Bihar
Nov 27, 2022
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Money deducted from my account but order not placed

Address: india

I have purchased puma trigger unisex shoes from puma app by using UPI payment and money has been deducted from my account but order status is showing failed.
This is my humble request to you that solve this problem as soon as possible because I have to attained a seminar in my city.
Payment time - 2:25
UTR NO[protected]
Transaction Id - T2211271425498592941262
Collect Id - HDF00C063EC878343E5A6610C3981C53733...
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7
7808468016
from Banka, Bihar
Nov 27, 2022
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Money deducted from my bank account but order not placed

Address: INDIA

I have purchased puma trigger unisex shoes from puma app by using UPI payment and money has been deducted from my account but order status is showing failed.
This is my humble request to you that solve this problem as soon as possible because I have to attained a seminar in my city.
Payment time - 2:25 P.M
UTR NO[protected]
Transaction Id - T2211271425498592941262
Collect Id - HDF00C063EC878343E5A6610C3981C53733...
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P
pratyushgaur.6
from Noida, Uttar Pradesh
Nov 27, 2022
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Refund not received for failed order

I placed an order on Puma Website on 11th November 2022. The amount got deducted from my account but the order was marked as failed at Puma end. I made 2 identical orders of ₹16, 872. Puma accepted that they received the amount. But now they are not processing the refund. The order nos. are[protected] and[protected]...
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S
Sawner
from Bhopal, Madhya Pradesh
Nov 27, 2022
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Order not placed

Money has been deducted from my account but not shown order placed on puma app....
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Website: in.puma.com

I ordered a PUMA Graphic Women's Hoodie (black) on 13th November 2022 at 9.05pm. i did not receive the confirmation of the order nor did I receive an email from the company. The payment was made through Phone pe Transaction ID - T2211132105265646063060
Kindly help me regarding this issue....
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Dikshita s
from Ghaziabad, Uttar Pradesh
Nov 12, 2022
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Payment got deducted and order was not placed

Today i made a payment on puma app for my order to avail 5% discount on online payment through UPI but my money got deducted from bank account and the order was not placed .
My UPI I'd is [protected]@paytm...
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Dikshita s
from Ghaziabad, Uttar Pradesh
Nov 12, 2022
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Money got deducted and order was not placed

Address: Indirapuram, ghaziabad

Today i made a payment on puma app for my order through UPI to avail the 5% discount on online payment, the payment was deducted from my bank account but the order did not get placed please help me out....
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H
hayi naga
from Wokha, Nagaland
Nov 1, 2022
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Money deducted form my bank account but order not placed

Address: nagaland

On 31october i order one hoodie and two pants from puma india app, which i paid them through Upi id but my order have not placed yet.. kindly look into this matter. .
This is pathetic.. i want my money back asap......
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Dinakaran R
from Bengaluru, Karnataka
Oct 31, 2022
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Issue of refund

I have order Storm Origin Shoe on October 04, 2022 (order number is[protected] by paying through Simpl Pay which was recommended in Puma App. Due to quality issue I had return the same and handed over to Delivery person on October 08, 2022.
Almost a month have gone, still I haven’t received my refund back. I have raised the issue with many Puma customer support team. No proper responses from their end. Simpl pay had sent a reminder...
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M
monagulia21
from Delhi, Delhi
Oct 28, 2022
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Cheating

Website: Puma app

I tried placing order in puma app then i selected the upi payment option for 5%discount, but the money is debited from my a/c but order was not placed but money debited from my account!. Searched google, & found out there’re so many same complaints against puma.
Didn’t expect it from an MNC like PUMA
N customer care says they didn’t receive any money.
And i hv to wait for 15 days. This is pathetic.My money is deducted...
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I was shopping from Mumbai, they were misbehaving with me and told me that you go, someone has to complain, whoever has to complaint...
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Address: Nashik Store hridhaan

My personally very bad experience in puma store they employees seriously very bad and They don't any sense and sensibility
i was visited in puma store and they senior is laughing on me and said its a Timepass Customer
I purchased 14790rs Products and they Judge me
Very Bad experience...
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