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Puma Complaints & Reviews

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Updated: Oct 25, 2024
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Puma reviews & complaints page 9

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R
Rakssss2405
from Bengaluru, Karnataka
Oct 11, 2022
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Money debited but order not placed

I placed an order with puma applying 5% off but the money was deducted and order wasn't placed at all.
Please help resolve the issue ASAP...
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A
ag krishnan
from Chennai, Tamil Nadu
Oct 11, 2022
Oct 11, 2022
This thread was updated on Oct 11, 2022
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Low Quality Shoes sales in third party showroom no proper response no solution

Address: KETHINI LOUNGE - PUMA, CARRIE No.53, Nungambakkam High Rd, Ponnangipuram, Tirumurthy Nagar, Nungambakkam, Chennai, Tamil Nadu 600034

Hi Team,

Recently 50days before i buying two set of shoes one is old model one is new model shoes old model shoes is fine new model shoe only problem both shoes one side is sole design getting tored two times i will go and ask showroom 2 times he also replaced and 1 same time give different model shoe but now also this shoe same issues happened after 1 week I am using please give me permanent solution asap unable to use this...
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S
San Agarwal
Oct 10, 2022
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Improper fitting of one leg shoe

Address: Shop 1&2 ,V TIMES SQUARE, SECTOR 15,CBD BELAPUR, NAVI MUMBAI,-400607

Hello, i sandeep agarwal have purchased a shoe from puma many times but on 3 october purchasing a shoe have made me feel bad about companys brand its quality the problem i am facing is the fitting of right side leg shoe is very tight and the left side is perfect so please do the needful about it is

details..
Article[protected]
description. Hybrid fuego
hsn. 64041990...
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C
Chinmaycs
from Pune, Maharashtra
Oct 9, 2022
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Payment successful but order not placed

Address: Pune

Team, I've ordered a Puma cap from Puma official app and used UPI as mode of payment. After the payment was made, the amount was deducted from my account but order was not placed and didn't show anything orders but the amount was successfully deducted.
Need help in resolving the same.
Attached is the screenshot of the amount debited....
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A
Arihant 719
from Chennai, Tamil Nadu
Oct 8, 2022
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Complaint regarding the payment failure

I made the payment for my order and when I saw my order history it is showing that the order failed...
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K
Khushi101
Oct 7, 2022
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Refund mail not received

Website: in.puma.com

I ordered Puma sweat pants on 15 September 2022 and returned the item on 20 September 2022 but I did not receive any refund mail from Puma and customer care is just talking irrelevant and not sending me any 'Puma Refunds' mail to claim my amount....
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P
Prateek Singh Lingwal
Oct 7, 2022
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Refund not initiated

I ordered two trackpants on 3rd of July and asked for a refund, they asked me to wait for 14 days and it has been more than 3 months as today is 7th of Octoberm Whenever I call they ask me to wait for 5 days and then no call no email is received. All the agents say that we have prioritiezed your concern and it will be resolved within 5 days and so does their supervisor say but still no confirmation. They are doing fraud with their customers...
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A
AndrewFrank
from Chennai, Tamil Nadu
Oct 6, 2022
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Torn out sneakers

Website: Flipkart

I have purchased puma poise perf sneakers on Jan 2019 from flipkart. And hardly used it 5 times. It has torn out into piece by piece....
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A
Aman0921
from Indore, Madhya Pradesh
Oct 6, 2022
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Not responding

मेने इस कम्पनी का चप्पल कुछ समय पहले c21 mall, Indore से ख़रीदा था, जिसकी तीन माह की वॉरंटी थी, उस अवधि के पहले ही वह ख़राब हो गयी जो की में स्टोर पर जाकर बताई और उन्होंने चार दिन का कहकर...
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L
Lokesh Gowtham
Sep 25, 2022
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Sneakers

Website: Puma india.com

I ordered a shoe from puma online through UPI, my money got debited and my order status says failed, i tried contacting customer care it said no one at the office when I call so I tried emailing them and guess what, the website crashed and all the thing i typed was a waste of time, i tried the ticket thing and it crashed again. I have to contact them again tommorow about this and i got scammed by puma with the promo code, i got the code from...
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I placed order in puma app my amount is also debited but in puma app they are showing like orders not yet placed so please kindly requesting you to sort it out as soon as possible...
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G
Gopikrishnan.1148
from Chennai, Tamil Nadu
Sep 18, 2022
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Denying warranty

I bought puma running shoes from amazon after one month o[censored]se, the inside of sole, hole has been formed. there were no misuse and other part of the shoes on good condition. this was clearly a quality issue. they are claiming insole is not covered under warranty. but there is no clear indication about insoles on warranty policy of puma....
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S
SaiSwaroopP
from hyderabad, Andhra Pradesh
Sep 12, 2022
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Essential Small Logo Regular Fit Men's Hoodie Style Number: 586692_01

Order Number:[protected]
Date of purchase / transaction: [protected]
Registered Mobile number [protected]
Transaction id: VT222060276023010000263
Amount Paid: 3, 887.97

I have purchase puma sweatshirt on 24th july 2022, received product and due to incorrect sizing i have returned product 40+ days have been past but still no refund has been initiated every time i call puma customer care they say we are...
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A
Ashwasana
Sep 8, 2022
Sep 8, 2022
This thread was updated on Sep 8, 2022
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Payment done, order not placed... Not much support from customer care

Website: puma.in

I placed an order from Puma India app and made an UPI payment .. The payment got deducted but the order didn't get placed in the app and it shows that the money is being received by the company .. Need help in either getting the refund or getting my order placed ASAP....
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R
Ravindra@25
from Mumbai, Maharashtra
Sep 5, 2022
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Regarding, Returns request of order

Address: Ground floor No 496, Mahadevapura Main Road, next to Hewlett Packard Service Gate, Bengaluru, Karnataka 560048
Website: Puma.Com

Hello,
My name is Ravindra Patil.I ordered a sandal from puma app on 12 Aug 2022.after receiving I didn't liked the product as I pay for no perfect fit, No comfort.so I raised a return request for my order.But it has been 24 days passed but my product didn't returned yet I raised return request multiple times and also talked to customer service of puma but my issue not resolved yet please help me regarding my issue.

Order...
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H
Halder Malay
from New Delhi, Delhi
Sep 2, 2022
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After got money by not placed any order

Not placed my order after got money -3027.32 from me at 2 sep 5am by UPI transaction....
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H
Halder Malay
from New Delhi, Delhi
Sep 2, 2022
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After got money by sending req in UPI not placed any order

Website: Puma

I purchased "PUMA SERVE PRO UNISEX SHOES " rupees -3027.32.for 5 per discount i used UPI transaction..Money debited from my account but order not placed and showing nothing in order....
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S
Sumeet Mulik
Aug 31, 2022
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Oversized not returned

Website: in.puma.com

I have ordered 2 product 1 sweatshirts and 1 tshirt and payment done and delivered both on 18 August and the delivery status is showing not delivered yet 1 tshirt i have ordered i have returned because of oversized and remaining sweatshirts is not showing deliver and i have ordered on 15 August today is 28 August 10 days left still not updated why my order I'd[protected], tracking ID[protected]. Transaction ID -T2208181605390211705802...
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S
Somesh7001
Aug 29, 2022
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Puma fanwear classic unisex cap

I had placed order on Puma official website on 4.07.2022 and i have not received the order yet so i have initiated for refund on 18.07.2022 the refund is not initiated yet...
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Dear sir/madam,

Today I tried to purchase puma hybrid nx shoes from puma.in.Filled all the details and proceed to do UPI transaction and scaned the QR and paytm amount got debited from my account, but it showed the order was not placed. Amount got debited from my account but order was not confirmed.

Plese resolve this issue and refund my account....
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