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Puma Complaints & Reviews

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Updated: Oct 25, 2024
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Puma reviews & complaints page 4

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M
Mritunjay315
Jun 11, 2023
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Pathetic shoes product quality

I am writing to express my disappointment and raise a complaint about a pair of Puma shoes I purchased online from Myntra on May 10th, 2023. Within just 15 days o[censored]se, the upper layer of the shoes started tearing apart. When I visited a Puma store at Huda city center Metro station seeking assistance, I was informed that since the purchase was made online through a third party, they were unable to help me.

I am disappointed...
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Ajith rajendiran
Jun 3, 2023
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Better Crew Neck Sweatshirt Women

I placed a order of my sweatshirt and done my payment through upi(phonepe) money has been debited from my account but it doesnt reflect in my Puma order section ..So am requesting you to look into that (UTR:[protected]...
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S
Sahnoon
from Kodungallur, Kerala
May 26, 2023
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Ordered an backpack

I ordered an backpack on puma app today and the money is debited but the order is not placed...
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P
Parastish
from Lucknow, Uttar Pradesh
May 23, 2023
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Money has been deducted from UPI but no order confirmation.

Placed an order with all the tedious process of payment. All the heavy discounts they had offered. Transaction was successful yet no order confirmation and even the order page does not show any order placed. Kindly refund the amount....
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V
Vijay Aneja
May 16, 2023
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Puma shoes refund

Address: India
Website: Puma.in

My puma shoes was damaged and i habe asked them to replace as it was under warranty they told me they can refund monet with in 3 to 4 days its being 1 month and they have not refunded any money i am tired to call customer care and tired with their excuses. I have asked them if you can not refund give my shoes back i will get it repair from out side but still no answers... I have sent over 2p to 25 emails and there is no response....
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P
Punith801
May 14, 2023
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Order

I ordered a slider from the Puma app it was showing extra 5% off on upi payment so I payed it but I didn’t receive the confirmation main and it’s showing that you haven’t placed any order yet if I try checking the orders list please help me out

If it’s possible to send those sliders I am fine if not I need refund...
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R
RjNonu
from Delhi, Delhi
May 14, 2023
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Ordered shoes from puma but not received any email or confirmation

Address: Delhi

I ordered shoes from puma but not received any email or confirmation from puma. Nothing shows in my order or Tracking shows incorrect tracking number...
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K
khushboouppal
from Chandigarh, Punjab
May 12, 2023
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RS-X TOYS Unisex Sneakers Puma White-High Risk Red SIZE: 6.5

I have not recieved the order confirmation or invoice on my registered mail id, even though the money is debited from my account. please help...
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N
N171n
from hyderabad, Andhra Pradesh
May 5, 2023
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Charged for carry bag which contained puma logo

Address: Plot No 73 P&T Colony, Trimulgherry, Cantonment, Secunderabad, Telangana 500015

I have been charged for the carry by puma outlet in p&t tirmulghery, Hyderabad on 30th April....
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Address: NOIDA

Hello,

I had a horrible experience with Puma.

On 30 April 2023, I tried to place an order for Puma Nitro 2 Deviate (Black Deep Aqua Lime Squeeze).
After applying discount (YNZGUF4B4E) the price came out to be 9848.83

I paid via UPI ([protected]@ybl). The money got deducted, but I didn't receive any payment confirmation from Puma's end. I've attached the payment screenshot for reference....
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R
rahul _chaubey
from Kolkata, West Bengal
Apr 30, 2023
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Money Debited But order not placed and no confirmation on the same

Booked two t shirts from the puma app, the payment done and money debited but havent got any confirmation on the placement of order, neither on the app nor on text or mail. GET this resolved puma...
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S
Shauryasachdeva
from Faridabad, Haryana
Apr 23, 2023
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Payment done but order not placed on 23rd april

Ordered through puma app on 23rd April 8:18pm...
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C
Chikkoo
Apr 21, 2023
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Money debited but no order confirmation

I placed an order for puma sliders and the money was debited from my account but i did not receive any order confirmation or invoice.
Please look into this....
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N
Niqitaa
from Ranchi, Jharkhand
Apr 21, 2023
Apr 23, 2023
This thread was updated on Apr 23, 2023
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Money deducted but order not reflecting in my account

I recently ordered a pair of shoes and a bag from puma India but the money is deducted from my account and the order is not placed. There has been confirmation from their end neither vial mail, nor texts and they won't even answer calls.

Here are the details of my transaction:
UPI Transaction id[protected]
Collect id-billdeskpg.[protected]@hdfcbank
Amount paid-3391.96...
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N
Niqitaa
from Ranchi, Jharkhand
Apr 21, 2023
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Payment done but order not reflecting in my account

I ordered from puma website and paid at the same time via UPI, and the money was deducted from my account for which I got message from my bank, but I didn't got any message from puma about my order or confirmation of order. The products are still as is in my cart, no mail, no texts and they won't answer my calls as well....
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K
Karan Pagare
Apr 20, 2023
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Unable to login to Puma application

I am unable to login my Puma account on Puma application...
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Shreya Sonmale
from Pune, Maharashtra
Apr 19, 2023
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Order through UPI payment method money is deducted but order is not placed

Today[protected] I was orders T-Shirts from Puma App. I chose UPI method for payment (G pay) then its ask for transaction approval I follow the process my money is deducted but order is not placed.

How much time it will take for refund my money?
I want my money back as soon as possible....
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H
Harsha baskar
Apr 19, 2023
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Amount deducted my puma but the order was not placed

I have placed an order of a shoe but after payment, amount got deducted but i haven't received any mail from them. On checking in orders it's showing "you have not placed any order yet"...
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M
Memen
from Kohima, Nagaland
Apr 17, 2023
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Money debited but order is not placed

I have ordered a shoe using my UPI id but my order is not yet placed as I did not receive any confirmation email or
Sms. Kindly look into it....
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F
Faith Minz
Apr 17, 2023
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Payment done but order not placed

Puma it's really disappointing from you as being a regular customer I face challenges like this. I have placed an order of . ₹1549, it's a white checkered flag Mercedes Tshirt in small. I payed it through UPI. Even After deducting money from my account, your app doesn't show that i ordered anything. Guys please take account on this....
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