PureIT / Hindustan Unilever Complaints & Reviews

i have purchased hindustan unilever pure it 4 months back. now i want to change the battery but customer care no. is not responding i am trying from 10-15 days. such a poor service they have! can anyone suggest me the contact nos. in chichwad area...

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Address: Gurgaon, Haryana

Tried calling the customer care for pure it many times but did not receive any response and still the indicator is not be been checked which should have been done immediately.hope to receive the quick response...

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Address: Tiruchirappalli, Tamil Nadu

Battery changing I'm in Trichy. My water purifier's battery kit exhausted a month back. My family members all are going to job. So please change the battery after 4.30 p.m
Thanking you
MY House address
R.Muthukumaran
No.K-5, Salai Road
Housing Unit
Trichy-3.
Cell No. [protected], [protected]...

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Address: Delhi

it's very difficult to explain the problems i m facing in words due to non given clearity about my complain submitted for replace the Pure it battery.
I m regular calling Hindustan Pure it Customer Care for replace the bettery since 14.06.2010 but every time i got the message that the executive will replace the same with 1 or 2 days but not any executive came for it. I m not understanding what is going on actually if you (Hinduatan...

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Address: Tumkur, Karnataka

i have purchased pure it compack in tumkur on 09.08.2010 through Mahaveer home appliances, but the produt is with deffect, that is having water leakage, complaint has be given to dealer for twice & even to customer care for thrice, but no use pls respond atlest..
my ID,
purushotham.[protected]@gmail.com...

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Address: Sambalpur, Odisha

Dear sir,

Atleast their service technicians come to our below mentioned address once.

Sanjib Bohidar
Pattnaikpara, Gaiety Talkies Road, Near Krisna Lodge.
Post/District : SAMBALPUR - 768001 (Orissa)

Phone No. :[protected]...

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Address: Visakhapatnam, Andhra Pradesh

Sir,

I am using Pure it for the past 3 years. Recently I came to Visakhapatnam on transfer from Secunderabad. As long as I was at Secunderabad, service in terms of replacing the Germ Kill battery kit was good. But after coming to Visakhapatnam, I am facing lot of problems in getting the kit replaced.

On 26.7.10, I booked for a Germ Kill battery kit thru your help line. I was told that within 24 hours the battery...

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Address: Gautam Buddha Nagar, Uttar Pradesh

I purchased the Pure it on 15th May and the battery indicator was red on 01st June, I called up the customer care and informed them regarding it and they said that it will be done by tomorrow but nobody turned up. Again I complained and till date the battery is not replaced. Agent calls from Pure It and say, "Madam / Sir we do not have the battery available with us, please buy it from the market." We have not purchased Pure It to...

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Address: Valsad, Gujarat

Dear Sir, Please refere & register my complaint as end user of Pure it Water purifire unit,This particular unit was purchased from vapi @ 2 year back. It is fix life time cycle service replacement part type unit.During last 2 years we replace 3 to 4 time battery kit to put into the order OR re function o[censored]nit.But after last ( 3 monthe back) replacement of Battery kit our unit output is very abnormal & not in order.It delivers Un...

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Address: Bhopal, Madhya Pradesh

non continuous water flow by pure it please send a technician for resole my complaint...

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Address: Kollam, Kerala

I have purchased one Pureit water purifier for the use of my house. Now it is time to replace the battery of the equipment. I have informed the customer care for buying a new battery and booked for it. Then Sms came that their customer service agent will meet us within 72 hrs and give him Rs.365/- only for its cost. After 72 hrs the service agent have contacted me in phone and said that I have to pay Rs.100/- as service charge along with...

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Address: Surat, Gujarat

I had ordered (Order No. S10/SUR[protected]) for the battery kit for my water purifier on Tuesday i.e. 10 th of August 2010 but it is still not delivered even after 5 days i.e.Saturday (14 August 2010). A maximum of 48 hrs is specified. I made repeated calls to the helpline on tuesday, wednesday,friday though they registered complaints (complaint No- C[protected], C[protected] still there is no response.
This is really ridiculous for...

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Address: Chandigarh

hi i m Mukesh Sharma may mobile no is [protected] i purchased a pure it compact on 17/05/2010 but within a month its battery stops working or need to be replaced but from that day to till today none of your retailer or distributer have the new one to buy from . I keep going to inquire every week to them weather they got from company or not and now i m totally fed up by your product please send me thee address to where a can send it back to...

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Address: Gurgaon, Haryana

Dear Sir,

I had purchased a pure it from Hindustan Unilever, after 10 day of purchasing we found problem for releasing the water. First I discuss with the franchise from where I had purchased. But no solution comes.

then i call to customer care and the complaints but still no body came for service. This problem i am facing from after 10days of purchase.

Customer Pure It id No: [protected],
br...

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Address: Kollam, Kerala

I booked a HUL Pureit purifying kit and the mesh via the telephone booking service..But currently it has been 1 and half month after the booking was made..there hasnt been any response from them!
I contacted the local agents in kollam district of kerala but they never pick up the call. The office is unknown! This is really a big failure in their service! Am stuck with their product....

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Address: West Delhi, Delhi

i have purchased pure it water purifier on 21 april 2010, although they guarantees us life of battery of 1500 litres i.e of around 4 to 6 months, it had to be changed after two months because of redness of its indicator.we had it changed on 17 june and surprisingly after 1 month the indicator again shows red sign. we have complained it to the company but there is no satisfactory efforts has been done till now.My complaint no. is C[protected].br...

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Address: Rajkot, Gujarat

DEAR SIR,
i purchase your product from some sales men before 15 day sr no is M8B[protected]
i get that product DEFECTIVE sales men told me i was change but till today he is not change my water purifier and also i do not get bill
i pay 2000 and he also told me this product is life time warranty
and i also complain to your customer care center cmplain no. C[protected] but not respose
now i feel that your...

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Address: New Delhi, Delhi

sir i placed the order to purchase the battery on 25th of july i called them many times and their service provider told me that we send it tomorrow but today is 8 and they donot send it. my cmplaint number is C[protected]
serail number of purieit is S10/DLI[protected]
my contact number is [protected]
sir please take some strict action regarding this....

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Address: Mumbai City, Maharashtra

Hi,

I have been in calling pureit helpline for more than a month to replace battery and service the filter. No one has appeared so far. I have also raised two online comlaints and will be raising one again today on www.pureitwater.com website. Can someone please get HLL to address my issue?

Regards,
Mohamed Soeb
+91 [protected]
mohamed.[protected]@gmail.com...

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Address: Bathinda, Punjab

Dear Concern,

With respect to the above subject, I requested to change the batter kit on 19.07.2010 after that I have spoke to call center more than 15 times, till date no one bother to come and change the same.

When I called, each time they promised to send same day or next day. Till now nothing is taken place.

I feel buying this product is good but service of HLL to customers is very bad in...

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PureIT / Hindustan Unilever Complaints & Reviews

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PureIT / Hindustan Unilever reviews & complaints page 63

poor after sales service

Replacement of Battery Life Indicator

Battery changing

irresponsible staff

new piece is having leakage

lack of service

Germkill battery not replaced

Battery Not Changed yet

Unhygienic Rust Type & Fine dust particles found in delivery part of Unit

non continuous water flow

asks more cost for battery replacement

Purchase of New Battery Kit

i don't want to use it anymore

Manufacturer is no more interested for solution of complaint; it may be the cause of health problem

worst customer service!

defective battery

bad service

no service provider

No servicing / battery replacement

Battery Change

PureIT / Hindustan Unilever Complaints & Reviews

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PureIT / Hindustan Unilever reviews & complaints page 63

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