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PureIT / Hindustan Unilever Complaints & Reviews

www.hul.co.in
3.2
Updated: Jun 5, 2024
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Good! PureIT / Hindustan Unilever values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that PureIT / Hindustan Unilever step up their efforts to fully resolve all complaints 👍
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PureIT / Hindustan Unilever reviews & complaints page 64

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M
minusejpal
from Mumbai, Maharashtra
Aug 5, 2010
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germkill processor not replaced

Address: Maharashtra

Placed order ot replace the kit but service not provided...
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Rohini Shinde
Aug 5, 2010
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Battery Kit

Address: Mumbai City, Maharashtra

I had purchased Water Purifier- Pure IT almost a year back. There is a germ kit battery needs to be relaced every 3-4 months costing Rs.365/- each. Suddenly they started charging additional charges as installation/ Travelling charges of Rs.30/- along with battery. When enquired, the updates were given that the Area is coming under Outside Service Area. However there is local office of Pure IT available locally not more than 2Km.
This...
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Padam Jain
from Delhi, Delhi
Aug 4, 2010
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faulty kit/ drinking contaminated water

Address: North West Delhi, Delhi

Hi

Your one crore promise/slogan is untrue and is a publicity stunt only. We got changed the kit of your pureit water purifier. Six months have passed of the use of this kit. but it has not turned to red. We are drinking contaminated water.

Padam Jain
Mobile: [protected]...
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M
moinuddin1234
from Mumbai, Maharashtra
Aug 2, 2010
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battery change

Address: Maharashtra

Sir,
I have to change battery of my pure it our product serial No is RPM[protected].
But i don't have any phone No of service center.



Thank's Regad's
Moinuddin Shaikh...
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R
rajeev0185
from Noida, Uttar Pradesh
Jul 31, 2010
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Poore after sales Service

Address: East Delhi, Delhi

Dear All I feel sad to tell you about Hindustan unilever product PURE IT I purchased long year back this water purifier few days back I requested to change my battery kit but after replacing that kit Water we getting have a foul spell and we not able to drink that because of that bad taste and smell not only this the person came to replace that (Mr. Vivek) not provided bill for the same and told after 72 hrs you will receive SMS as your invoice...
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S
sohni
from Chandigarh, Chandigarh
Jul 30, 2010
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leakage in battery

Address: Jalandhar, Punjab

i purchase purifier from rimpi electroworlds frm[protected].now in this problem of leakege occur in battery i m going to dealer but they says noe u will be charge rs.400 for it but at the time of purchasing they give us warranty of one year.the problem will occur within warranty period so why should we spend money on it....
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M
mahoque
from Mumbai, Maharashtra
Jul 30, 2010
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defective "USB IT"drive

Address: South Delhi, Delhi

Hi,
I,purchased (from newdelhi,khanpur) a pure it device (RPB[protected])on 10th-Mar-10,but after one/two month i observed that the instrument is not purifying properly,i saw the clhorine particles are flowtting on the top of the water level in the safe water chamber.then i called up the customer care 0n 2nd july they lodge a complain (complain # C[protected] and said that our expert will visit within next 48 hours.from that day i...
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S
shinusakhuja
Jul 30, 2010
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Poor customer service

Address: Delhi

Hi
This is regarding a Pure it Complaint.I would like someone from the management their to address it. I have contacted their customer care several time to know the escalation procedure but never got a proper response.
I ordered a battery on 7th july,2010 and was told that it would take 48 hrs but nobody contacted me. I called the customer care several times to follow up but even they were not able to answer my questions.I...
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satya2121
from Hyderabad, Telangana
Jul 29, 2010
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Regarding the Bill on purchase of Pureit (Autofill)

Address: Muzaffarpur, Bihar

Dear Team,

I have purchased Hindustan Uni lever Pure It (Autofill) Water purifier on June 2010 from Hindustan Uni Lever agency which in my home town Muzaffarpur (Bihar-842001) near Vishal Studio Tower chowk. I paid 3200/- for that purifier and pure it executive who came to install the purifier told me that ,i will get the receipt/Bill of that amount within 1-2 days.
he noted down my address and name also in order to...
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abhijit1206
from Delhi, Delhi
Jul 28, 2010
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Use of unsafe Chemicals in pure it

Address: Maharashtra

Hello i just saw a program on news24.
It showed that pureit uses unregistered chemicals to purify water which can cause cancer and many other decises
You use the chemical that is used to clean the swimming pool water.
Is this true?...
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A
anil chauhan
from Gurgaon, Haryana
Jul 28, 2010
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regarding unsatisfactory response

Address: North West Delhi, Delhi

Respected Sir,
my customer id is [protected]
I have complained about my battery kit problems at customer care helpline on 22/7/2010.They have promised me to resolve it within 24 to 48 hours. Inspite of repeated reminders there is still unsatisfactory response from the company & as such I am facing a lot of problems because of there irresponsible behaviour. i have a child who is 1 year old and he got ill because of drinking...
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dasssanjay
from Kolkata, West Bengal
Jul 28, 2010
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candle is become red in one month

Address: North West Delhi, Delhi

I have ordered for my pureit kit last month and after giving so many reminders it changed,but some how the candle become red in less then month,and i am just calling to to helpline no body is taking it to serious,after giving reminders one exeutive visited and he said yes this is faulty kit,but for this to changed you have to talk to our area manager,he has given his name and phone no since i am calling Mr ankit garg,but he also passing this...
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Bhanu Sarin
from Gurgaon, Haryana
Jul 28, 2010
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leakage problem

Address: North Delhi, Delhi

Dear Sir/Madam,

Actully i have complaint to the customer care at no [protected] for so many times from 21st Jul they told me that our service man is reach your home in 48hours but still now (28th Jul 10) no body is come. complain is booked by [protected] add:- RZ-A-29 NIHAL VIHAR ,Mr K B Sarin.


Regards,

Bhanu...
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JITENDRA AGARWAL
from Kolkata, West Bengal
Jul 27, 2010
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AFTER SALE SERVICE

Address: Jaipur, Rajasthan

I HAVE PURCHASED PURE IT BATTERY KIT ON DATED 7 JULY 2010. AFTER REPLACING THE KIT I GOT DIRTY WATER WITH SMALL. I HAVE COMPLAINT FOR THAT I HAVE GOT COMPLAINT NO. C[protected]. NEXT DAY WITHOUT ATTEND THE PROBLEM BY ANY EXCUSITIVE I HAVE GOT THE MESSAGE BY PURI IT TEAM. DEAR CUSTOMER UR COMPLAINT NO. C[protected] HAS BEEN ATTENDED. PLEASE GIVE YOUR FEEDBACK. I HAD CALL TO CALL CENTER. THEY GIVE ME NEW NEW COMPLAINT NO. AND AGAIN AND AGAIN SAME...
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kavita nagar
from Indore, Madhya Pradesh
Jul 26, 2010
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replacement of kit

Address: Indore, Madhya Pradesh

sir,
since last 6 days i am trying to call on your tool free no.[protected] but there is no response
my mobile no. is [protected] and pureit id is[protected]. pl. arrange to replace my kit as soon as possible...
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L
Lorence
from Mancheral, Telangana
Jul 25, 2010
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TOOTHPASTE OPENING

Address: Hyderabad, Andhra Pradesh

I have purchased 6 Tubes of 175 gms each of Pepsodent Germicheck tooth paste from Metro, Hyderabad

The Batch No. is B1039 & Date of Mfgr. is 08/09

Out of 6 tubes, 4 tubes were OK and 2 tubes were opened from the side sealing and all the paste has become hard and we cannot use the same.

Two complaints given to Unilever but there is no response...
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rachit421
from Chennai, Tamil Nadu
Jul 23, 2010
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NON-DELIVERY OF PUREIT BATTERY KIT

Address: North Delhi, Delhi

I am a hindustan unilever pure it customer.on 19/7/2010,i ordered a pure it battery kit.representative said that it will take maximum 48 hours,but till date(23/7/2010),i haven't received it.
please take necessary action.



thanking you in anticipation
yours sincerely
rachit arora
[protected]
[protected]...
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divya77
from Bengaluru, Karnataka
Jul 23, 2010
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non delivery of germ kill kit

Address: South West Delhi, Delhi

Dear Sir,
This is to bring to your notice that a pureit germkil battery kit and microfiber mesh replacement was ordered by me on 25th of June. Till date the kit has not been received.I am talking to HUL’s customer care executives almost everyday to enquire about the status but they all have just one reply that they are really sorry for the delay and that the kit will be delivered within 48/72 hrs.
Initially they told me it...
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shikha2310
from Gurgaon, Haryana
Jul 22, 2010
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battery finished

Address: Central Delhi, Delhi

we r facing lot of problem with pureit..water is not getting pure from that...plz do the needful.. n consider as your priority...plz revert back soon......
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dk1893244495
from Kulu, Himachal Pradesh
Jul 19, 2010
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Replacement of battery Kit

Address: Gurdaspur, Punjab

We purchsed the pureit Duo - Blue on 1 Feb 2010 and replace the battery kit on O3 June 2010 (capacity 2250 Liters) @ cost of battery kit Rs 510.00 . But the battery has been dead on 18 June 2010 after 45 days. We have 5 members in our family (2 in Govt service + 2 children are students 1 oldest mother). Our ID No [protected] Name -Darshan Kumar Phone No- [protected] and [protected].

Please exchange the bty Kit under guarranty...
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