Claimed

PVR Cinemas Complaints & Reviews

1.6
Updated: Dec 28, 2024
Complaints 2450
Resolved
789
Unresolved
1661
Contacts

File a complaint to PVR Cinemas

Having problems with PVR Cinemas?

File a complaint and get it resolved by PVR Cinemas customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

PVR Cinemas reviews & complaints page 107

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
Krish1703
from Pune, Maharashtra
Dec 22, 2015
Report
Copy

Complaint against dirty washroom

Address: Nagpur, Maharashtra, 440036

Dear sir, I had booked the ticket to watch the movie Dilwale on dated 21 Dec 2015, 9 pm show PVR Empress City mall Nagpur.when I entered in the washroom to attend nature's cal to my surprise it was very dirty unhygienic and stinking.It seems that person on this job is not performing his duties properly. Kindly look into the matter and take action. Krishnamohan Rao email - [protected]@ yahoo.co.in...
Helpful
Found this helpful?
Write a comment
Report
Copy
C
chandan_daruka
from Bengaluru, Karnataka
Dec 22, 2015
Report
Copy

Pay huge money to watch useless advertisements

Address: 560103
Website: www.pvrcinemas.com

Very very bad service and rules of pvr cinemas.
Have to pay such a huge amount for the movies and we have to sit there and watch all the useless advertisements for 45 minutes.
Please stop showing the useless advertisements....
Helpful
Found this helpful?
2 Comments
Report
Copy
N
Nitesh Kumar Prasad
from Delhi, Delhi
Dec 17, 2015
Report
Copy

Amount deducted but ticket not confirmed

Address: New Delhi, Delhi, 110062
Website: www.pvrcinemas.com

Pvr rivoli -cp 20 dec 2015 Bajirao mastani I booked 4 ticket in star class n used my net banking for Payment but my ticket was not confirmed but amount of 1514.5 rs was deduced and session was expired before generating ticket I want my amount to be refunded I got this msg from my sbi net banking Transaction id IG0BDWGDL1 for rs 1514.5 on 17-dec-2015 22:30...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Krish Goel
from Addanki, Andhra Pradesh
Dec 15, 2015
Report
Copy

Refused to issue tickets

Address: Dehradun, Uttarakhand, 248001

I had gone to PVR Dehradun today 15th December 2015 at 9pm to watch Fast & Furious 7 and the Executive Faizan refused to issue 2 tickets to us as there were no other persons for watching the show, the manager on duty Bhoopender was even more rude in refusing, this is digusting not expected from Indias biggest Corporate in Exhibition....
Helpful
Found this helpful?
Write a comment
Report
Copy
T
Tanveer Jamadar
from Pune, Maharashtra
Dec 10, 2015
Report
Copy

Pvr phoenix marketcity security concern no concrete actions to detain the miscreant

Address: Pune, Maharashtra, 411008

I have concern to bring to your notice about an incident which happened with me when I was in PVR, Phoenix - viman nagar to watch movie at 5th Dec 2015 -11:00PM. I was standing in the booking queue and a person came from my right and started cutting the queue. When told to follow the queue the person repeatedly pushed me and this entire incident is caught in pvr camera however there was no step taken to detain the person. There was...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Ajay Jotwani
from Mumbai, Maharashtra
Dec 7, 2015
Report
Copy

Money not refunded as show got cancelled

Address: Mumbai City, Maharashtra, 400053

I had booked a online ticket 4 tamasha movie at pvr ecx andheri west mumbai.
when v went watchman told 2 enquire wheather show is there or not as i[censored] pay the parking then it wont be refunded..v went to booking counter, they said it there, v paid the oarking and went upstairs.then after 10 mim. V came 2 know show is cancelled and money would be refunded online .but till now v have not got the ticket as well as parking charges.v have...
Helpful
Found this helpful?
1 Comment
Report
Copy
V
venkat91221
from Hyderabad, Telangana
Nov 29, 2015
Resolved
Report
Copy
Resolved

Refund on bad transaction

Address: 500016
Website: pvrcinemas.com

I had made an booking for a movie in pvrcinemas.in and unfortunately it has turned bad transaction its been nearly 2 weeks but still i haven't received my money back and whenever i mail to [protected]@pvrcinemas they mention that it has been forwarded to certain dept and money will be reverted within 3-4 days but still i haven't received any solution from the concerned department....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
SushantJaswal
from Gurgaon, Haryana
Nov 23, 2015
Report
Copy

Show delays.

Address: Gurgaon, Haryana
Website: www.pvrcinemas.com

I used to be a regular patron of pvr cinemas but if you check your records, i was not there for many big releases recently at pvr just because of the reason that the there was a huge delay in starting the from the show time which went from 20 min to 30 min.

So i was in this show yesterday, to give pvr another try :
Spectre (u/a)
Pvr: mgf mall, gurgaon (audi 3), national capital region (ncr), gurgaon
12:10pm...
Helpful
Found this helpful?
2 Comments
Report
Copy
Address: Bangalore, Karnataka, 560048

Hi,

Went for 11 am show on Nov 21. Told staff by twice getting in the queque to serve me popcorn which I purchased by paying 200 rs online. Told very rudely to go back to my seat even I was waiting at the counter during interval and I can't be served there as they don't have my size. Once I went back to the seat I was served smallest size imaginable which you get on ACT II cart for 20 rs. Their own bucket is priced...
Helpful
Found this helpful?
1 Comment
Report
Copy
M
Minakshi K
Nov 21, 2015
Report
Copy

Start timing of movies

Address: Mumbai City, Maharashtra, 400093

It is not acceptable to not start movies on time.. Half an hour of ads!!!... We book tickets online paying premium of net charges just to save on queues but in the end we are tortured with a min of half an hr sometimes more for ads... It's absolutely not acceptable... Please respect everyone's time and make movie watching a good not irritable experience....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sathishcena
Nov 11, 2015
Report
Copy

Tickets

Address: 600106
Website: www.pvrcenimas.com

They are not providing the tickets in proper way they are blocking the in side and they giving the tickets to there friends and relation there are so many seats in green colour in display but they are not distribute the tickets and waiting for more than 20min in queue in ticket counter plz take action and give me the the reason for my problem i[censored] didn't take any action i will complaint to higher authartires...
Helpful
Found this helpful?
1 Comment
Report
Copy
C
CA Hemant Jain
from Delhi, Delhi
Nov 4, 2015
Report
Copy

Buy 1 get 1 offer not valid

Address: 781008
Website: www.pvrcinemas.com

While doing the transaction with pvr cinemas with my new kotak classic debit card which has an offer on saturday of buy 1 get 1, but when i enter my debit card number pvr says “offer is not valid on this cinemas. I have tried multiple times through desktop as well as pvr app but the result seems same. I guess pvr guwahati has not been in the list of offers applicable to kotak.

Waiting for a quick resolution....
Helpful
Found this helpful?
1 Comment
Report
Copy
S
stuti2107
from Meerut, Uttar Pradesh
Nov 3, 2015
Report
Copy

Seats/tickets availability

Address: 110057
Website: Bookmyshow and PVR

It has been noticed that on early weekend shows, the seats/tickets availability of first 3 rows (Cheaper ticket, generally rs125/ - at pvr priya, vasant vihar, delhi closes instantly. It shows "sold out" both at bookmyshow and counter. But when checked during the show, the seats were all vaccant except few.
This means that pvr deliberately closes the first three rows seats booking without selling all of it and therefore...
Helpful
Found this helpful?
Write a comment
Report
Copy
T
Thomas Lifestyle
from Bengaluru, Karnataka
Oct 22, 2015
Report
Copy

Mismanagement by pvr cinemas - phoenix mall bangalore

Address: 560048
Website: www.pvrcinemas.com

On 22nd october we got movie ticket printed at pvr cinemas, phoneix mall bangalore we booked movie kanal a malayalam movie. After getting the ticket from pvr counter, we all our 4 family members including two senior citizens waited almost one hour in front of of the main entrance of the theatre. Later when we inquired they said that movies will start within 10 minutes, after when we inquired they say say so casually that movie is cancelled...
Helpful
Found this helpful?
2 Comments
Report
Copy
A
Ankita Chandan
from Mumbai, Maharashtra
Oct 19, 2015
Report
Copy

Food served at the theatre

Address: Mumbai City, Maharashtra, 400079

Non veg food being served to vegetarians deceptively at pvr cinemas (17th october 2015) : i went for a movie show this saturday and had the most horrible experience at a pvr owned food counter called 'chaat sandwich dimsum'. i had ordered a plate of veg dimsums but instead, i was served non-veg dimsums. On pointing it out to the staff, i was repeatedly told that i was mistaken and was being convinced by them that those chicken dimsums...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
P
P.v. Ram Prasaanth
from Bengaluru, Karnataka
Oct 10, 2015
Report
Copy

No subtitle for foreign language for the movie "sicario"

Address: 560102

I watched the movie "Sicario" at PVR Forum mall at 9:55 pm on the Saturday 10th November 2015. The movie had foreign language audio consistently throughout the movie without out subtitle. I could not understand the movie completely. This has spoilt my movie experience, which is extremely disappointing after paying 300 rupees for the movie. I request you to refund my money. E-mail id: prasha.[protected]@gmail.com...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
surya prakash chittuluri
from New Delhi, Delhi
Oct 10, 2015
Report
Copy

Refund of money for cancelled show

Address: Krishna, Andhra Pradesh, 520010
Website: www.pvrcinemas.com

I booked 3 tickets for puli in 1st oct at pvr ripples mall vijayawada but the show was cancelled on that day. But till now no money was credited back to my account. I have written many mails to their company but there was not even a single response. But when ever i go to watch the movie at pvr after returning i'll definitely receive a feedback submission sms. The are interested in getting feedback but not at all bothering about customers...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
P
pvivekg
from Bengaluru, Karnataka
Oct 7, 2015
Report
Copy

Pvr cinema amount paid, ticket not booked, no refunds

Address: Bangalore, Karnataka
Website: www.pvrcinemas.com/

PVR deducted twice for watching 'The Martian' at PVR Cinemas Bellandur Central mall, Bangalore on 5th Oct 2015 as first time it gave error & ticket not booked hence tried a second time and it was successful. However noticed two text messages & found two payments deducted for the same amount. Confirmed it on checking the bank account & found two debit entries & no reverse credit entry. Both debit entries were with narration as "To Transfer...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Ratna Deep Gupta
from New Delhi, Delhi
Oct 3, 2015
Report
Copy

Entertainment tax charged twice to me

Address: New Delhi, Delhi

I have seen 3D movie today at PVR Naraina.I have paid 325 but movie was of Rs.300 n out of that I have paid 82 Rs as an entertainment tax .I have also paid Rs.25 for 3D glasses but again I have paid Rs.7 as an ent tax as I have paid the same in ticket value....
Helpful
Found this helpful?
Write a comment
Report
Copy
H
HirenP
from Mumbai, Maharashtra
Oct 1, 2015
Report
Copy

Pathetic management

Address: Mumbai City, Maharashtra

I had a disgusting experience today at PVR Kandivali. I had booked 2 tickets for my parents for gujarati movie Gujubhai, 7:30 PM show Row M Seats 6 & 7 . After my parents taking the seat as per the ticket, a couple approaches my parents and tells them that seats belong to them. Confusion getting worst over the seats one of your staff guy came over & asked for the tickets to my parents as well as the other couple. Then your staff guy takes...
Helpful
Found this helpful?
1 Comment
Report
Copy