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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com

1.6

Updated: Feb 17, 2025

Complaints 2463

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789

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1674

So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝

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Cost of snacks-popcorn

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PVR Cinemas reviews & complaints page 111

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Address: Pune, Maharashtra

Hello I am ANMOL KAMBLE lives in nanded district M.H ! Today I went to see bombay valvet at treasure bazar PVR I was there at 1:40 pm, and asked the ticket of. 1:50 pm I took the ticket and kept in my pocket but the time passed and saw ticket again he gave me the wron timing he game me the ticet of 1:15 pm, .and after I went to that ticket counter boy for complaint he used rough words and not gave me value !!!...

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Address: Allahabad, Uttar Pradesh

This is to bring to your kind notice that I went to PVR Vinayak to watch PIKU movie yesterday at 9:30 pm .During interval we went to food counter for some snacks.I asked for small cold drink but I was told that small cold drink is available with Combo of popcorn then I asked for two combos.Each having two small cold drinks and small bucket of pop corn.I was astonished when I was charged Rs 780 for it. I would like to know that is it the...

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Address: Lucknow, Uttar Pradesh

Dear team, I did online booking of two tickets for 12th May'15. And show became canceled. And when I talked for refund then I advised to claim through online refund. My booking details are given below... Show day & time - 12 May 2015 13:30 hrs Movie- KUCH KUCH LOCHA HAI Hindi (A) TotalAmnt-Rs 494.94 Location- PVR PHOENIX UNITED LUCKNOW Bkng Id -LKPU[protected] So please tell me way farword to get my money back...and process...

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Address: Jalandhar, Punjab

I always watch movies at PVR MBD Jalandhar mall. Today I too went with my family to watch Gabbar is back movie. We booked our seats online and got Gold seats number R 5, R 6 and R8 In Audi 2 at 19:45 show of today. Out of these three seats, two were in very bad shape. Out of 10 seats, only two were in good condition and rest all were broken. A small suggestions please increase seats rate at Gold but always keep all seats in good condition...

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Address: Lucknow, Uttar Pradesh

Respective Team, I had booked 2 tickets for The Avengers 2(3D Hindi) on 12th May 2015 my Booking ID LKNW[protected] (11th May'2015 7:12 PM) . Money was deducted from my PVR Gift Cards ( Total Amt. 634.94)and received the e-tickets also but show was cancelled due to Earthquake. go to at booking window counter but they not refund my money, how to get my money. mail id- [protected]@gmail.com Thanks...

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Address: Bangalore, Karnataka

dear sir/medam.i booked tkt of above ref.no.by paid rs.356.18 first by ktk bank debit card it was denied by payment gate way and was asking to pay by any other sources, then i paid it by sbi net banking.the detail of tkt was piku in pvr elements maall dt 11/05/2015 for esat no. K=11 AND K=12i request that for same booking double payments is taken by your website.so kind request to refund rs.356;18 to ktk bank debit card a/c. as earliest and...

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Address: Mumbai City, Maharashtra

Dear Manager PVR Market City It gives me immense disappointment to know that PVR is no longer a pleasure to visit. We pay a good price for a PVR Experience, but something is going horribly wrong. Whats the point booking on-line, paying extra tax and having to stand in long lines to collect the tickets as your Kiosk don’t work. Your Credit card systems are out of order. We should be allowed to sit and pay where we chose to,...

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Today had such an experience which has made me believe that all my batch mates at IITD were right in leaving the country. Went to PVR Cinemas in Ludhiana to watch 'Gabbar is Back" with my family and was served completely stale, half cooked momos and when I complained about it then no one cared n they kept on selling the same thing again without fearing that it might get people seriously ill. Even when I threatened to sue them for this, still...

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Address: New Delhi, Delhi

Sir, We were watching Gabhar is Back at Audi 1 in PVR Vikaspuri vide seat number N-17, 18, 19 on 3rd May 2015 at 6.30 pm. By mistake my 3 years kids shoe kept under the seat. I request to please do the needful. As I even tried to locate at the cinema but did not get any response. Also wrote to [protected]@pvrcinemas.com & customer care number but no response. Please help to get the same. Thanks Shaji [protected]...

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Address: Jalandhar, Punjab

IT has been observed that PVR is playing the Avengers 2 3D movie with wrong polarisation which means you have to watch the movie wearing your 3D glasses upside down. In case you will keep on watching the movie wearing the glasses in normal, you will not see a correct 3D picture as well as it strains the eyes. They should be penalised for making fool of the people and wasting their time & money. After watching the movie for 10 minutes,...

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Address: Hyderabad, Andhra Pradesh

02/04/2015 PCD/[protected]/PVR LIMITED/GURGAON [protected] I booked ticket on 02/04/2015 for FF7 but still not get any refund or mail regarding refund payment they are cheating people on name of buy one get one free this is happen so many people, they are not response well Thanks Pintu...

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Address: Durg, Chhattisgarh

I have just returned back home at 1:30 am after watching Avengers age o[censored]ltron 3D ENGLISH from PVR Bhilai 10:30 PM show on 29/4/2015. The air conditioning of the auditorium was shut down before the intermission of the movie. Despite repeated requests air conditioning was not started till the end of the show. Very bad experience from PVR Bhilai. The management of PVR Bhilai is ruining your name by providing cheap services to the customers...

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Address: Nagpur, Maharashtra

Show time 10.30 pm. Movie : The Avengers: Age of the ultrons'. Ticket Price: 255 INR. City: Empress Mall, Nagpur Number of persons: 6. Row: K (9-14) Movie Date: 24th April, 2015 With reference to the subject and the detailes mentioned above, we experienced almost no air conditioning in the cinema hall. After suffering from a boiling hot movie watching experience inside the hall during the first half, we complained about the problem...

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Address: New Delhi, Delhi

Today i lost my mobile phone model No.samsung guru 1200 in your PVR cinemax pacific mall in subash nagar when i was watching morning 9 AM show of avenger... Please kindly inform me on this No.[protected] i[censored] found my phone... Thank You...

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Address: Bangalore, Karnataka

Hi, I was trying to book tickets to a movie for Sunday 26th 1pm show of Kadhal Kanmani in Bangalore, Orion Mall. I submitted my credit card details and the transaction said there was an error but my account got debited with Rs.956. Can this please be looked into and I need my tickets or the money sent back to the account. Please fix your site, such errors are highly unacceptable and inefficient. Sridevi...

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Address: New Delhi, Delhi

I went to see - Avengers age o[censored]ltron (3D)at PVR Cinemas, EDM Mall Kaushambi, Gaziabad, UP on 25/04/15 (Sat.) with my son. The show timings mentioned on the movie ticket was 03:50 pm. I was well before time in the hall and went ahead to enter AUDI 2 to watch the movie as per the mentioned time. However no one came to open the door of the auditorium, I waited for 5 mins. meanwhile all those people who were there to watch the same show were...

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Address: Bangalore, Karnataka

Hi, Watched 10 pm show in Audi 4 of PVR/Koramangala on 21 April. In the 1st half in a capacity filled room the AC seemed barely sufficient. In the post interval session the AC seemed to have been turned off. Could not find a person to complain to in easy reach. Disappointed in the callous disregard for our comfort for which we choose to pay a higher price than single screens. Least expected from PVR....

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Address: Pune, Maharashtra

I booked ticket from book my show. Booking I'd WN2XG8N When I reached today at the counter the concerned person told me that they cannot start the show as we were 2 people.. As per my memory I have seen a movie about 2 years back at PVR Mumbai where we were only three people. So I was not convinced with the reason . We told him to give us the refund which he said that book my show will give us and we also asked to give us a replacement...

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Address: Hyderabad, Andhra Pradesh

Whomsoever it might concern I am extremely disappointed with the experience at PVR Panjagutta, i went for a movie on 18th April 2015, Audi 4, Seat No.P-4 & P-5 with my wife. To my surprise seat no. 4 was broken and it was moving, i was unable to sit and immediately reached the manager mahesh, he came with some maintainenace guy and couldnt do much as it was not in any position to repair, the movie started and i had to sit on the...

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Address: Dehradun, Uttarakhand

hi i am watching Mr X in pvr dehradun but the quality of 3D spacs are very bad.I have changed it 3 times but still it is nit clear.request you to not release any 3D movie if you are not able to provide the quality spacs even after charged extra from customer.i will be very happy if you refund my money.my seat no is L 8 & 9 & my contact no is [protected]...

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