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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com
1.6
Updated: Feb 17, 2025
Complaints 2462
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789
Unresolved
1673
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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PVR Cinemas reviews & complaints page 109

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C
Cheonsa Buteo Haneul Keerthi
from Hyderabad, Andhra Pradesh
Aug 25, 2015
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Dissatisfaction on central mall and PVR cenimas management

Address: Hyderabad, Andhra Pradesh

I have been to pvr cenimas in various places across india, but have never seen such substandard management and inferior service. I have visited PVR Cenimas in hyderabad central mall at panjaguta on 25.08.2015 with my sister.It was very special day for us as i was treating her for my first job.We have parked our vehicle in parking lot a and to elevator from L2, the elevator control panel didn't have some numbers on it and come numbers were...
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L
lavansj1977
from Gurgaon, Haryana
Aug 21, 2015
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Booked Ticket not received SMS and No Refund

Address: Bangalore, Karnataka

Dear PVR, My Name is Lavan SJ, Contact No : [protected] Email ID : [protected]@gmail.com I had booked TIcket for Rangitha Rangi on the www.pvrcinema.com - Elements Mall, Bangalore on Friday 21st Aug 2015 for the Show on Sunday 12:50 PM. But I had not got my SMS. In my email inbox [protected]@gmail.com I had received a mail from [protected]@puvrcinemas.com as subject named : Bad Transaction I had tried twice. The process was unsuccessful I...
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M
Manusmita
from Mumbai, Maharashtra
Aug 15, 2015
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Security of customers

Address: New Delhi, Delhi

I am a steadfast customer of PVR Cinemas. We are 6 members in our family and we watch at least 2 movies a month together. I stay in pitampura so generally prefer to go to PVR PRASHANT VIHAR for watching movies. Here, security for viewers is at stake. There is no proper checking of tickets while entering. People enter the cinema hall in drunk condition. Usage of abusive language, eve teasing, fights among the decent family crowd and these...
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C
chaithanya varma
from Dehra Dun, Uttarakhand
Aug 13, 2015
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Transaction successful ticket not booked

Address: New Delhi, Delhi

Sir, I have booked 3 tickets for movie SRIMANTHUDU last Friday I.e on 7th August 2015. The transaction was successful but tickets not booked. I have waited for about a week for refund of money and it didn't come yet. I have booked tickets from pvr website only and from my SBI account and the reference number for transaction is [protected]IGOAMIJEY3 from my mail id: [protected]@gmail.com kindly look into the matter and refund the money...
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I
ish kalra
from Gurgaon, Haryana
Aug 13, 2015
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PVR Cinema Panipat

Address: Panipat, Haryana

Today on 13th August there was a show of movie drishyam in PVR cinemas panipat in Audi No. 2 Firstly the starting lights went off 10-15 mins late. Then after the Interval In this warm weather they switched off the Air Conditioner this was the main problem!! I hope you will help us!! We will be thankful to you!!...
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K
k.ankitsharma
from Pune, Maharashtra
Aug 11, 2015
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Cancel - Tickets

Address: Mumbai City, Maharashtra

Hi, By mistake I booked tickets of Cinemax Goregaon from PVR site as I thought I'll get tickets of PVR oberoi. Now there is no way given there to cancel tickets. Please let me know if there is any way to get refund as I have taken 5 tickets for PVR Oberoi again on same time. Amount deducted for 5 tickets is 432 and OrderID is : GORC[protected]. There should be a way to cancel tickets bought online. Thanks and Regards, Ankit...
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H
harbhagat grewal
from Chima, Punjab
Aug 2, 2015
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Complaint against your security cover in your Cinemas Flamez,Ludhiana

Address: Ludhiana, Punjab

Dear Sir, Refer to my complaint against lack of security cover for visitors of your cinemas. If you cannot provide security to your visitors than you have no right to run cinemas. A crowd of drunk peoples was creating problem to other but your cinema in charge and other security personal as missing to take action. Your management arrangements was very low other than a low level cinemas. In weekend families comes in cinemas for enjoy...
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G
goyal.ashu81
from Bhubaneshwar, Odisha
Jul 25, 2015
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Ticketing issue

Address: New Delhi, Delhi

We had done booking with bookingno wxxj2t7.
But due to excessive traffic could not reached by the time show ended. Request pvr guys to transfer to some other show but they denied.
We want to know, if 4 traffic some one is unable to reach, shouldn't a mid way be found....
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S
shivamishi
Jul 25, 2015
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Payment issue of my account

Address: New Delhi, Delhi

I was trying to book ticket online of pvr cinema subhash nagar new delhi on 23. 7. 2015. I didn't get any msg from pvr for ticket whereas amount has been detected from my account. When i asked to workers about that then they are not able to any help. Please help me out.
Shivam sharma
Mob - [protected]...
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S
s_vikash2002
from Chandigarh, Chandigarh
Jul 23, 2015
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Reg Booking ref no- JMBD0001387361- Entry denied

Address: Jalandhar, Punjab

Hello there, I booked two online tickets for 9.40 am show on 23rd July. But, when we went for check in, the gatekeeper told us to come back at 11.00 am show as its 11.00 am booking. Then, when we checked in for 11.00 am show and movie was about to start, we were asked to come outside and told that our booking was for 9.40 am show which we had already missed due to stupid mistake of that stupid gatekeeper of your company. So, we returned...
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N
Nathar Ali
from Chennai, Tamil Nadu
Jul 22, 2015
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Ticket 10 Rs is all online staff is given 10.Rs Ticket 120 Rs why did 120 Rs ticket 10 vochar 110 what is that marketing sir i

Address: Chennai, Tamil Nadu

Hi sir My name is Nathar ali I working for Nokia mobile sales promoter living chennai 24/07/2015 I going to amapa skywalk PVR cinima I want 10 Rs ticket his telling me online available ticket 10 is not 120 why 10 + 110 vochar I don't want vochar I want ticket is not give it staff online is not ticket sold out ...what's mean online ticket ......
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A
ashdab
from Hyderabad, Telangana
Jul 21, 2015
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Bajrangi bhaijan pvr saket audi-1

Address: New Delhi, Delhi

I booked for 3.40 pm show on 20th july, audi-1.It was a harrowing experience. Audi was entrance is a narrow alley and there was a serpentine q to enter the audi and the line spilled through the staircase right till the entrance ( imagine the audi is on the second floor). The entrance being narrow it was at best a claustrophobic and chaotic and a disaster waiting to happen. God forbid if there a panic causing a stampede the result would have...
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V
vipin66
Jul 19, 2015
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Online booking

Address: Ghazipur, Uttar Pradesh

I have booked s movie ticket bajrangi bhaijan through bookmyshow for PVR opulant mall ghaziabad.I have made transaction and got message for successful payment.BT don't receive booking I'd message.I tryed many time to contact PVR staff head Mr arvind but he was not interested to solve out my prob.and staff is behaving like an animal.I request them to check their system with my booking email I'd and seat no but don't get any response after...
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C
Carltu
from Kolkata, West Bengal
Jul 18, 2015
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Diamond Plaza Kolkata

Address: Kolkata, West Bengal

I have booked 2 tickets for Bahubali on 18/7/2015 and show timing being 17:25hrs, Rs. 345 was deducted from my Axis Bank Visa Debit Card as per SMS on my mobile No. [protected]. I did not get any confirmation from PVR in my mobile. I called PVR Kolkata No.[protected] and spoke to a lady, she checked and told me that there was no such booking in my name or email address, she asked me to go to [protected]@pvrcinemas.com and that i would get the...
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M
matrix.arpit
from Hyderabad, Telangana
Jul 17, 2015
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PVR Inorbit Mall Hyderabad - Amount not Refunded for Cancelled Show

Address: Hyderabad, Andhra Pradesh

Booking Reference ID: WM3R4WQ Show Time: 4:50 pm Show Date: 20-June-2015 Movie: ABCD 2 (2D) Show was cancelled due to technical reasons. Since then, I have been following up with the officials and customer support guys to refund my amount. Every time they keep on saying that it would be refunded in 5-6 working days. Still nothing has been done and it has been almost a month now. Heights of customer ignorance. Request the competent...
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R
Rajath Gowda
from Bengaluru, Karnataka
Jul 13, 2015
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Seats not clean and broken

Address: Bangalore, Karnataka

Today I had been to pvr in phoenix market city, Bangalore to watch Baahubali movie. I booked tickets online and I booked 2PM show, Audi7, Gold 1, 2and3. The seats were so dirty especially gold 1. We come to pvr because of quality. But I felt local theatre seats are cleaner. Worst....
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C
cauru
from Nellore, Andhra Pradesh
Jul 12, 2015
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regarding confirmation

Address: Bangalore, Karnataka

I have booked 5 tickets for bahubali today to watch the show on 14th july in PVR cinemas koramangala.I did net banking(IDBI) and as soon as I did the payment I received an error and later I dint get any confirmation via SMS or mail but I have received the transaction SMS from bank.when I called customer care they said v dint receive money from ur account...so please tell the solution for this problem as my money is transferred but my booking...
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V
Venkatsai Sandu
from Hyderabad, Telangana
Jul 11, 2015
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Regarding Ticket confirmation

Address: Hyderabad, Andhra Pradesh

I have booked tickets for Baahubali (telugu) on 8th july .I have selected PVR banjara hills for 10th july 10 AM show and my seleccted seats were A2, A3, A4, A5, A6, A7 and finally i have done transaction sbi net banking with an outstanding amount of Rs 1071 . After redirecting from my Bank page to your PVR home page suddently the window showed error in the page. Further there was to do anything. Even i didn't get any conformation to my mobile...
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V
Vineet21
from Chennai, Tamil Nadu
Jul 10, 2015
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Worst experience

Address: Mumbai City, Maharashtra

This complaint is with regards to PVR Cinemas at Oberoi mall, Goregaon, Mumbai. We had booked seat no.Q1, Q2 at Audi 1.The seats were smelly disgusting, speakers were faulty and rattling, I have taken a pic of the seat to prove it.Please take this into consideration and i[censored] cannot maintain then dont publicise urself PVR...
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D
Deepti Loknath
from Mumbai, Maharashtra
Jul 9, 2015
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On Online Booking

Address: Dakshina Kannada, Karnataka

On 9/7/15 when we checked seats available in PVR cinemas for movie Baahubali for 10-7-15 5.45pm show using bookmyshow app. Its showing all the recliner n platinum seats were soldout. so we booked silver F1 and F2. but when we checked on 10/7/15 morning, most of the platinum seats were available... how it is possible... ? by this we can makeout some cheating is going on in online booking... some seats they will keep for there benefit... can...
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