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www.redbus.in
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Updated: Jan 7, 2025
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Good! Red Bus values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Red Bus step up their efforts to fully resolve all complaints 👍
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Red Bus reviews & complaints page 196

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S
Sandhya Surendran
from Bengaluru, Karnataka
Oct 24, 2009
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Fraud Company

I had booked tickets for Goa (including return tickets). I had booked my ongoing journey for October 16th, but RedBus booked the ticket for October 15th. As a result, I had to cancel my Goa trip because I did not get any replacement tickets and had to cancel the tickets as well.

I informed RedBus of the same, however there was no prompt response. I had to call up the customer care a number of times before I was told that the...
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Srinivas M
from Delhi, Delhi
Oct 8, 2009
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Bus cancellation and no amount returned

Dear Sir/Madam,

I had booked a sleeper seat from Hyderabad to Pune for 04-Oct-2009, when called to the concerned travels i.e SVR tours and travels before the travel date they confirmed the tickets and exactly when called to re confirm on the date of journey SVR persons said that they are running that bus and they suggested to consult Redbus.in people on their help line numbers. now the complaints are.

1. Help...
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Haresh Ballani
from Pune, Maharashtra
Oct 1, 2009
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Cancellation of Ticket

Dear Concern,

This is with regards to request for cancellation of ticket.

I had requested for the same and it has not been done providing a reason that they cant do so.
While I had gotten approval from the concerned Travel Agency, Redbus didnt support on timely manner. And this has led a loss of Rs.500 to me.

Though I had requested much before time my request wasnt acted upon.
br...
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V
Virendra
Sep 14, 2009
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Cheating

Cheating on Huns Bus ticket. I had booked a ticket for my Brother Rahul Chauhan for Pune to Mumbai on Huns Bus for travel on 13/Sep. The ticket number was TBA[protected].

Huns Bus driver/Khallasi, did not recognize the printed ticket for birth 9L. they sold the birth to somebody else and said go and complain to Redbus.in. We dont care.

Finally he agreed to give a seat at some last corner.

Issue...
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S
Sulakshan
from Hyderabad, Telangana
Sep 8, 2009
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Buses get cancelled - Cheating customers

I had booked a ticket online through redbus from Hdyerabad to Mumbai Volvo AC in Konduskar travels. The bus was scheduled for 9:15 PM but I received a sms that it has been rescheduled to 10:15 PM. When I called the number provided on the ticket, they were not aware of change of timings and asked to board the bus at 9 from Kondapur in Hyd. After talking to another person we reached there at 9:45 but there was no bus. We kept calling and each...
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K
kamalmenon
from Bengaluru, Karnataka
Aug 27, 2009
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Redbus cheating passengers

Hi,
I have requested a ticket through redbus on Tuesday 18 August 2009, for travelling from trivandrum to Bangalore on Sunday, 23 August. The redbus executive called me and informed that ticket is available with Sofia lines Multiaxle A/C volvo bus for that date. I confirmed and the delivery boy delivered the ticket and charged Rs.975(Rs 950 ticket charge and Rs 25 delivery charges). Then On the day of travel, just 2 hours before travel...
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Ramesh Kedia
from Mumbai, Maharashtra
Aug 19, 2009
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Hopeless service and cheating

I had booked a ticket for travelling to Udaipur on 18-8-09 by Parshwanath Travels' 7 AM A/c 1+2 seater bus through this website. However, to my surprise, they changed the bus to Non-A/c without any information and intimation. When I asked them on phone, I was told that the difference in fare would be refunded in Shahibaug Office. However, after taking the non A/c bus at paldi pick up point when I reached the Shahibaug office, I was first...
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Raunak Raheja
from Bengaluru, Karnataka
Aug 12, 2009
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Wrong ticket no.

www.redbus.in

I had booked my tickets yesterday (11th august 2009) with www.redbus.in on telephone call. The customer care representative of redbus sold me a ticket from Bangalore to Vijayawada dated 14th August 2009. Through out my conversation I was assured a window ticket in the middle of the bus and also my ticket says L11, which is supposed to be in the middle of the bus and also a window seat as confirmed thrice by the...
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Ankit Sachdeva
from Chennai, Tamil Nadu
Aug 11, 2009
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Company demanding extra payment

Dear Sir,

Kindly note that I have done the booking online for my trip and made the payments as per the rates shown on the website of the company through my credit card, after repetitive follow up I got a call from Pune office of Red bus saying that I need to pay Rs.100 extra per ticket as there rates have got revised (although the same was not updated on their website ) else the tickets will not be confirmed and the refund...
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K
Kanika Dua
from Pune, Maharashtra
May 12, 2009
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cheated by taking online payment for ticket booking and not allocating the seats

I booked my bus tickets on www.redbus.in to travel from Pune to Indore in AC VOLVO SLEEPER and confirmed my seats as 13 and 14 at HANS TRAVELS AC VOLVO SLEEPER for traveling on April 14th, 2009. I also received a confirm ticket from www.redbus.in.

The Redbus ticket showed my bus to be AC VOLVO SLEEPER and Seat Number to be 13 and 14. The timing stated on the ticket was 1900Hrs. They charged me Rs.2400 (Ticket Fare) + Rs.25...
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S
Satish
from Hyderabad, Telangana
Apr 13, 2009
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Redbus Online Payment Gateway

This is about booking ticket online through, redbus online payment gateway.

My father was scheduled to reach Bangalore from Hyderabad on 13th April 2009, for which I being at home on Sunday thought Redbus would be convenient option to block ticket. Next moment I connected my laptop to Internet and typed redbus.in in my browser. Selected a bus operator, choose a seat, the next screen is about details of passenger and payment,...
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N
Nithya
Mar 26, 2009
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Cheating

I had such a bad experience by booking through red bus to ABT X Travels. For two passengers they booked the same seats. They asked me and my Mom to get down from the bus.We were begging them like a begger only.But they didnt allow us to go in the same bus. They told that RedBus is a cheating Agent. So we wont agree your red bus tickets. Your Money is not there with us. I[censored] dont get down from bus we wont start the bus. Finally they told that...
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M
Munthala Pavan Kumar
from Pune, Maharashtra
Jan 5, 2009
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Have charged for two tickets instead of one from online credit card booking

Dear Sir,

I have booked a single ticket on 13th Aug 2008 to travel from Hyderabad to Mumbai of Rs.1007/- on 18th Aug 2008, but my card statement shows debit for two tickets
· one in the name of redbus at 11.33 am and the other in the name of Pilani soft labs.at 11.34am of Rs.1007/- each.I have mailed them the transaction details and submitted all the requirements but the money is not credited in to my credit...
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C
chiyanram
from Bengaluru, Karnataka
Dec 18, 2008
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Worst Support of Redbus.in(DONT GET CHEATED!!)

I have booked a ticket in redbus.in and made a Cancellation request 30 HRS before travel. help line people said that the ticket is cancelled and i will get refund mail.Till now i didn't get any refund.I am keep on calling HELP line of redbus and sending mails to their support but NO RESPONSE.It seems that they dont know the meaning of SUPPORT AND HELPLINE.They wrongly named as Helpline when they are not doing any sort of HELP..can anyone...
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S
Shruti Malhotra
Dec 9, 2008
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Cancellation of Bus, however no refund

Hello,

I had booked an online ticket from Mumbai to Pune (boarding point Vashi)on the 5th of Dec 08 (travel date) - Tkt No. T90Q62704770.

Departure time (according to the Tkt was 6.30 PM). I waited for the Bus from 6.10 PM till 8 PM but the bus was nowhere in sight.

I started calling the Red bus executives at 6.40 PM on the their customer service cell at[protected],[protected]no. mentioned...
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R
Raghunath M
from Mysore, Karnataka
Nov 26, 2008
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Bad Service misutilisation of the word

Dear Travellers Beware, donot believe the online means everything perfect. Read this...

Due the cancellation of Sahara travels bus from Hyderabad to Bangalore 9.45pm on 24th Oct. 2008, redbus.in booked my ticked in Omer Travels. This is the worst bus (KA 20 A 4907) I ever have seen. This Omer travels is one of the worst, hopeless services in India I can say. No passenger travelled in this trip due to the failure of the bus....
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N
Nishant Chavan
from Pune, Maharashtra
Nov 20, 2008
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Ticket booked by redbus but seat not available

I had sent below mail to redbus on 3-Nov-08, it has all the details. Redbus did not responded to this.

"I had purchased one ticket from Pune to Hyderabad (Ticket No: T99D[protected] for my wife. This was a ladies seat.
When she tried to board the bus there was no seat available in the bus. Seat G2 (the one which we booked) was given to another passenger. I tried to resolve this issue on the spot but it did not worked...
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chaitanya mudumba
from Bengaluru, Karnataka
Nov 6, 2008
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Cancellation of Busses

Hi,
I have booked a bus ticket from Bangalore to Hyderabad Non-Ac semi sleeper for Rs450, through www.redbus.in. They suddenly called a day before and said "Bus is cancelled because of Break-down". But actually what is happening is, due to high demand for Busses in weekends, these Travels people are selling tickets in Black(450 ticket for 750Rs) and these Redbus team is joining hands with them to share profits in a wrond...
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R
rpr321
Oct 21, 2008
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cancellation of ticket asking to book same ticket on much higher price

Hi

I have booked ticket from Hyderabad to Nagpur through redbus.in by paying Rs 430. It is booked much before ( 3rd oct )and travel date is 24th oct. Today (21st oct ) they called me and saying that we are cancelling your ticket because there is technical problem in the bus. Immediately they asked that if you want to travel, you need to book ticket by paying Rs 1250 for same kind of bus. This is ridiculous. They have done this...
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Vinay Bindal
from Chennai, Tamil Nadu
Sep 19, 2008
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Inefficient Service by Redbus

I booked a Volvo AC bus ticket through redbus.in for 14 Sep 2008 from Shimla to Delhi. I made a payment of Rs 1530 through the payment link sent to my e-mail by redbus and in response Redbus issued me a ticket (Ticket No T[protected]) mentioning seat numbers, timings and bording point. But when I reached the boarding point in Shimla there was no such kind of bus that had been booked by redbus for me. There was one bus of Himachal Tourism...
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