Submit a Complaint
Claimed

Red Bus Complaints & Reviews

www.redbus.in
3.4
Updated: Jan 7, 2025
Complaints 3923
Resolved
2493
Unresolved
1430
Good! Red Bus values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Red Bus step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Red Bus

Having problems with Red Bus?

File a complaint and get it resolved by Red Bus customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Travel Agents
Red Bus

Recently resolved complaints

View all complaints

Most useful reviews

34
I need GST invoice of bus ticket.
17
Ticket Cancellation money not refunded
9
Seat change

Featured stories

Refund amount not credited
No resolution provided during Journey
Behaviour of the Staff of KMRL Kalaimakal Bus Services

Red Bus reviews & complaints page 192

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
T
thyagarajm
from Hyderabad, Telangana
Oct 6, 2011
Resolved
Report
Copy
Resolved

Dhanunjaya travel Fraud

Address: Hyderabad, Andhra Pradesh

Hi,

Really Mother of frauds is redbus.in/Dhanunjaya travels, I booked tickets on on 04/10/2011 from chennai to hyderabad. In which Dhanunjaya travels preponded the travel time and without any information about the prepondment. when i called customer care they asked me to take another travels for which i asked to pay 1500Rs. All these are to F---- our money through online.

Don't ever book tickets through...
Helpful
Found this helpful?
2 Comments
Report
Copy
S
Srini Nai
from Chennai, Tamil Nadu
Oct 1, 2011
Report
Copy

online booked no ticket given and they deducted amount from my card

Address: Hyderabad, Andhra Pradesh

Hi

Redbus.in is cheating customers, when i booked through online from orange travels site form hyderbad to chennai they deducted the amount from my credit card, and later no bus ticket got generated, when i contacted them they said will will not charge the amount from the card later i found the amount deducted from my card when i contact orange tours they said redbus is main, when i contacted redbus they sayign we do not...
Helpful
Found this helpful?
3 Comments
Report
Copy
A
atulsinha12
from Mumbai, Maharashtra
Sep 16, 2011
Resolved
Report
Copy
Resolved

unbooked ticket refund not yet received

Address: Pune, Maharashtra

hi all
i haven't received the amount for my unbooked ticket...i had sent numerous mails to these guys but they keep saying consult with ur bankers, unnecessarily harassing the customers....whenever i called them ,they keep me on hold for a long time...
worst service

regards
atul sinha....[protected]@sify.com
[protected]...
Helpful
Found this helpful?
2 Comments
Report
Copy
A
anugowda.2310
from Bengaluru, Karnataka
Sep 10, 2011
Report
Copy

Failed transaction money not deposited

Address: Hyderabad, Andhra Pradesh

I had tried booking a ticket in redbus , but the transaction failed after paying to ccavenue but the money is not credited back into my account

Transaction Date 06/09/2011
Transaction Amount INR 450.00
Transaction Type DR
Transaction Description ICONN/32537720/060911/CCAVENUE.COM / CHA...
Helpful
Found this helpful?
Write a comment
Report
Copy
C
Cannan Vaithilingam
from Visakhapatnam, Andhra Pradesh
Sep 8, 2011
Resolved
Report
Copy
Resolved

Red Bus in Chennai Use Bad word when Bus enquiry

Address: Chennai, Tamil Nadu

I have booked a bus ticket from Chennai to Hyderabad the boarding place they have mention in the eticket is Chennai Central Railway Station and depature time is 19:45 suddenly at 18:45 we got a call because of traffice jam they said to come to koyambedu Private buses stand. Then i called the reb bus enquery the person who attend the call not given a proper answer and used very bad word and he said come to the red bus office if i want to...
Helpful
Found this helpful?
Write a comment
Report
Copy
E
elango80
from Gurgaon, Haryana
Sep 1, 2011
Report
Copy

PAYMENT NOT REFUNDED

Address: Tiruvannamalai, Tamil Nadu

Dear sir,
I am elango palani, i booked 4 tickect(Each ticket Rs.800) for my family members from vellore to hyderabad on 21 st august 2011 by my fathers statebank of india netbanking.
Rs.3200 was deducted but ticket not booked .I got message from redbus that
Your payment of Rs. 3200 has been deducted but a ticket could not be issued. Please do not worry.
This will be refunded within 7 days. For...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
nature_shri1
Aug 22, 2011
Report
Copy

Not yet refund money for cancellation

Address: Andhra Pradesh

Dear Red Bus Team,

I Booked my ticket from Bangalore to Guntur.But I canceled that ticket.Tracking number is 6521354.

Ticket details:
Ticket number (TIN): TD8X73742256
From: Bangalore
To: Guntur
Date of journey: Friday, August 05, 2011
Travels: Diwakar Travels
Bus type: Volvo A/C Multi Axle Semi Sleeper (2+2)
Boarding time: 09:00 PM
No of seats: 1
Seat...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
nithyalohith
Jul 26, 2011
Resolved
Report
Copy
Resolved

No proper service for cancellation

Address: Chennai, Tamil Nadu

We have been tryin to cancel a ticket from Goa to chennai (travel date - Aug 17,2011) for the last two weeks. The secenario is -

July 1
When the booking was done Redbus made a mistake and booked it for July 17'th (9 tickets fare of 11950/) Cash was paid on delivery on july 4.
We noticed later the journey date was july 17 instead of august 17 So we call them up and cancelled it and asked them to transfer...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
R.M.SEKAR
from Patan, Gujarat
Jul 25, 2011
Resolved
Report
Copy
Resolved

amount deducted after transaction failed

Address: Tamil Nadu

sir,i booked a bus ticket thru redbus.com service for 25th oct from chennai to madurai for my daughter in parveen travels.when i processed my sbi debit card through the avenue transactio failed but to my surprise, when i noticed my bank statement i found that an amount of Rs.690 was deducted on 23.7.11 and pos PRCH is written against it.hence it is requested sir,that the amount deducted may please be refunded immediatly..my sb a/c no is...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
anonymous253
from Mumbai, Maharashtra
Jul 7, 2011
Report
Copy

Wrong information

Address: Hyderabad, Andhra Pradesh

I booked a bus ticket for hyd-vizag through online with the RedBus In. It was booked for the 7th July, 2011. They booked it in the Reddy Travels. I had booked for the ac bus and they had charged me according to that ac bus which was Rs.650. It was scheduled for 5:20 PM . When I reached the said bus stop , I found no bus over there and I enquired from the travel agents. They said there was no bus for that specified date and time leaving from...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
bret8
from Chennai, Tamil Nadu
Jun 27, 2011
Resolved
Report
Copy
Resolved

Double booking of seat

Address: Karnataka

I had booked a Kadamba bus ticket from the redbus site for a trip to Goa. The seat was confirmed and I printed out my Confirmed ticket. Now, once I got to the bus, the conductor see's that my name is not on the list, but instead my seat is booked in some other name. I immediately got on call with the customer care of redbus, but there was nothing they could do to help me out. There were 2 seats on that fateful day which were double booked...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sandipghosh
from Mumbai, Maharashtra
Jun 27, 2011
Report
Copy

Refund not received for Bus Cancelled from Boarding Point, Haridwar

Address: Delhi

Dear Sir,

I had booked AC bus tickets for Haridwar to Delhi dated 12th June,2011 Night for 4 persons amounting Rs. 1900/- through your company with seat nos.27,28,29 and 30 of Empire Travels ( Ticket Nos. TD6X94973288 and TD6X[protected] for boarding at Haridwar at 11.59 PM. However, on the afternoon of 12th June,2011 it was informed over phone that the said Bus can't enter Haridwar that day and we have to board the Bus...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
santumm
from Morinda, Punjab
Jun 17, 2011
Jul 12, 2023
This thread was updated on Jul 12, 2023
Resolved
Report
Copy
Resolved

Ticket Cancellation money not refunded

Address: Hyderabad, Andhra Pradesh

I booked my bus ticket by REDBUS on 21 May 2011(Ticket number (TIN): TD6K39963447 from Visakhapatnam to Hyderabad for dated 29 May 2011 that tckt amount was 880/- Rs. and cancelled it on 28 May( tracking number is 5649276. )

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days( For your reference i...
Helpful
17 other people found this review helpful
17 found this helpful
26 Comments
Report
Copy
S
saurabh986in
from Mumbai, Maharashtra
Jun 15, 2011
Report
Copy

refund of amount of Rs1740/- of bus ticket.

Address: Bangalore, Karnataka

i am residing in bangalore.on 31st may 2011 i booked a ticket through redbus order no:-4772755.ticket was not booked and the amount was deducted from my account.as from that day till today i am continuously in touch with the redbus customer care regarding the refund of amount but i had not got any active response from that side.instead they had earlier told me that the amount would be reverted back within 5 working days but after the completion...
Helpful
Found this helpful?
2 Comments
Report
Copy
R
rbanerjee
from Mumbai, Maharashtra
Jun 14, 2011
Resolved
Report
Copy
Resolved

Refund for cancelled ticket

Address: Pune, Maharashtra

I have booked a cash on delivery ticket from Red bus on the 25/5/11 from Pune to Hyderabad. The travel date was 29/5/11.However, i cancelled the ticket on 27/5/11 by speaking to redbus customer care and sending my bank details to them on the same day. I was promised by the customer care executive that the money would be refunded in 4 working days. its been more than 18 days that i did not hear anything from them, even afetr repeated calls...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
atul.gupta034
from Mumbai, Maharashtra
Jun 5, 2011
Report
Copy

still not refund my cancellation amount

Address: Hyderabad, Andhra Pradesh

Dear Sir/Madam,

I booked my bus ticket by REDBUS on 26 May 2011(Ticket number (TIN): TD6R[protected] from Hyderabad to Ernakulam for dated 28 May 2011 that tckt amount was 1600/- Rs. and cancelled it on 27 May( tracking number is 5714798) due to some personal reason.

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
khadarnawaz
from Delhi, Delhi
Jun 3, 2011
Resolved
Report
Copy
Resolved

Cancelled ticket amount not refunded- 29 May 2011

Address: Coimbatore, Tamil Nadu

fromKhadar Nawaz S, Chennai [protected]@gmail.com
[protected]@redbus.in

dateFri, Jun 3, 2011 at 10:58 PM
subjectCancelled ticket amount not refunded- 29May2011
mailed-bygmail.com

hide details 10:58 PM (0 minutes ago)

Hi,

I have booked a ticket for 29May2011 (Sunday) from Coimbatore to Chennai (Ticket No: TD6U[protected]. Before travel around 07.15 PM I received...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Anish Nair
from Virudunagar, Tamil Nadu
Jun 3, 2011
Resolved
Report
Copy
Resolved

Money refund not done

Address: Chennai, Tamil Nadu

I had booked a ticket on redbus website but the ticket was not issued and money was deducted from my account. I was asked to send a mail to "[protected]@redbus.in","[protected]@redbus.in","shaik....⇄ to get the money refunded back to me.
Inspite of my several mails and telephonic conversation with the redbus team neither have they refunded the money back nor did i get any reply from the redbus team...
Helpful
Found this helpful?
1 Comment
Report
Copy
M
meet_390
from Bengaluru, Karnataka
Jun 3, 2011
Report
Copy

Frustrated with poor service of redbus

Hi,
I have booked the ticket from Pune to bangalore and next day i got a call from redbus that ticket has beed canceled due to some break down and money will be refunded within 4days but still they have not refunded the money and im very frustrated the poor service of redbus so please do not book the ticket through redbus as they cheat us....i also called to redbus customer care they said sent mail to support and i have sent many mails...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
SARAS KANNAN
from Chennai, Tamil Nadu
Jun 2, 2011
Resolved
Report
Copy
Resolved

REDBUS ONLINE CHEATER/REFUND AMOUNT

Address: Tamil Nadu

REDBUS IS THE BIGGER ONLINE CHEATER!!!! Refund of Amount
SIR,
I tried to book ticket from Chennai to Rajamundry, i got message like , my amount has deducted from account and i didnt get my ticket for that, , rupee 1200/-has been deducted , but i didnt receive my ticket. I had been requesting these REDBUS customer care support people for last 16 days to revert back my amount, still it was not happened. Almost i spend...
Helpful
Found this helpful?
Write a comment
Report
Copy

Recent comments

Refund received. Request to close the complaint.
#J
#JK

Related businesses

Trip Arena
1.5
(7)
Indian Travels Portal
1
(8)
SaharaBus.com
1
(11)