Claimed

Red Bus Complaints & Reviews

www.redbus.in

3.3

Updated: Dec 16, 2025

Complaints 3963

Resolved

2506

Unresolved

1457

Good! Red Bus values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Red Bus step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Red Bus

Having problems with Red Bus?

File a complaint and get it resolved by Red Bus customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Red Bus

Red Bus reviews & complaints page 17

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

The Driver was driving very roughly, met with an accident at 2a.m midnight. It was mahalaxmi travels from Jaipur to Chittorgarh(0663). The driver and conductor escaped away. I need to change my bus at midnight it was really very tough as i was traveling alone. I want my full refund back and request to take proper action for the safety of people.
Ticket no : TRCU77717274
Mahalaxmi travels : NL07B0663
Date: 3 dec 2022

Red Bus customer support has been notified about the posted complaint.

View replies

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I booked a birth in M. R. M travels. koyambedu to nagercoil from 6:30 p.m to 6:00 a.m.December02.2022.

Yesterday, (dec02, 2022) we were supposed to travel in TN02BU0889. But they shifted us to another bus which is to start at 8:00 p.m. then now in the morning. We are shifted to another bus with no seats
We passengers are standing without seats
We need refund
We didn't reach our destination yet.

Red Bus customer support has been notified about the posted complaint.

View replies

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

BusNo:HR38AB9483
ServiceNo: Gurgaon - Lucknow 08:00 PM.Contact No:, [protected]

Pickup Date & Time: Nov 23, 2022 9:50 PM
Pickup Point: Samay Shatabdi travels
Route: Gurgaon to Auraiya
PNR: ZB[protected]
Seat: LD1, LD2

Description:-
Blue color Adidas shoes with white socks....

Helpful

Found this helpful?

Address: Delhi

Hi Sir/ Madam
My name sourabh and I book a ticket with other number from Delhi isbt kashmeri gate to alwar (rajasthan ) and bus timing 8.48 a.m in morning on 30th November 2022 from Rajasthan State Road Transport (travel name) but that time I am going on isbt kashmeri gate and confirm details I found there is no bus I call so many times on [protected] and enter number mobile number and then enter my ticket conformation last 4 digit and errors found this is wrong number then I call to Rajasthan State Road Transport number he told me come to sari kale kha and he provide seat to another bus . I pay 130 rs extra for auto charges which is blunder for your side and one more blunder for your side I receive sms or what app for your side with 2 different pnr and tickets number . Just I want my auto charges which is 130 rs

Dec 3, 2022

Complaint marked as Resolved

I am not received any call, sms or even mail how resolved my problem can you explain this bullshit

Red Bus customer support has been notified about the posted complaint.

View replies

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Sourabhjikumar's [Complaint's author] reply, Dec 10, 2022

Hi
My registered email I'd is [email protected]
( PNR NO: XALWE3611292200178, Ticket No: 263326691, Journey dt-tm: 30/11/2022 08:48:00, Route: DLH TO ALW Bus Type: EXPRESS, Seat No: 22 Fare Amt: 183.0, Thank you for online booking. - RSRTC)
This massage received by sms

(redBus Open ticket redBus mTicket
Route: Delhi to Alwar
Ticket No: TRCS79286978
Passenger: Sourabh (36, MALE)
PNR: XALWE3611292200178
Travels: Rajasthan State Road Transport Corporation
Departure: 08:48 AM Nov 30, 2022
Seat Numbers: 22
redBus Discounted Fare: INR.197.15
Total fare paid: INR.197.15
Boarding point: DELHI
Landmark: ISBT DELHI 110006 INDIA
Address: ISBT DELHI 110006 INDIA
Boarding point contact: Rajasthan State Road Transport Corporation)

This massage received on what app my number is 9899124380
Check ticket both ticket number and pnr number is also invalid.

Sourabhjikumar's [Complaint's author] reply, Dec 15, 2022

I provide you all details like email I'd / ticket number /pnr number on 10 Dec 2022 . But I am not receive any call or mail at this ### work done by reb bus . That's bad day I book my bus ticket on red bus

S

Sourabhjikumar

from Delhi, Delhi

Jan 2, 2023

This is ### not receive any call msg after more than 25 days

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Hi,

I requesting you to cancel the above ticket as I got health emergency and cannot travel for next one month to 45 days, initially I thought I can get recover in 1-2 weeks hence postponed same ticket from 24th of November to December 8th, but still my health situation going worse and can't make it, attached health reports please go over if possible. I would prefer the refund amount to original payment mode or redbus wallet is also fine. As its genuine reason requesting you to consider and cancel my ticket.

Regards,

Ayyappa Yalamati

Mob No: +[protected]

+4 photos

Red Bus customer support has been notified about the posted complaint.

View replies

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 3, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 3, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Hi,

I requesting you to cancel the above ticket as I got health emergency and cannot travel for next one month to 45 days, initially I thought I can get recover in 1-2 weeks hence postponed same ticket from 24th of November to December 8th, but still my health situation going worse and can't make it, attached health reports please go over if possible. I would prefer the refund amount to original payment mode or redbus wallet is also fine. As its genuine reason requesting you to consider and cancel my ticket.

+4 photos

Red Bus customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 28, BHADRA, BHAVISHYA NIDHI ENCLAVE, JALAHALLI, BENGALORE

I booked my journey from Vijayawada to Bangalore which was scheduled at 18:00 on 30/11/2022 vide details: Ticket No.: TRCS92694414
Passenger(s): VENKATESWARA RAO
PNR: 75982
Seat Number(s): L7
Boarding point: Hanumanpeta
Address: Hanumanpeta

Later I got an SMS as follows:

Your Ticket with PNR:75982 on service:VJA - BLR (066) (Vijayawada - Bangalore) with seat nos:L7 on Bus Time: for Journey: 30/11/2022 is cancelled with Refund Amount: 0.0, Cancellation Amount: 1499.0, Cancellation Percentage: 100.0 and Cancellation Date: 30/11/2022 - BITLA SOFTWARE PRIVATE LIMITED

Since the cancellation was not done by me, you have to take the responsibility of this undue cancellation and pay back my ticket fare with immediate effect.

With regards,

G. VENKATESWARA RAO,
[protected]
EMAIL-ID: [protected]@gmail.com
(YOUR REGULAR CUSTOMER)

Red Bus customer support has been notified about the posted complaint.

View replies

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 3, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have booked ticket on 30/12/2022 23:40 pm through online application. Amount debited but ticked not booked . MY UPI iD : [protected]@okicici ; UPI transaction ID :[protected] ; Google transaction ID : CICAgJCu60zuNA

Red Bus customer support has been notified about the posted complaint.

View replies

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 3, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Df2525's [Complaint's author] reply, Dec 14, 2022

MY email ID is [email protected] ; Since there was a option to book ticket without logging in /Signing in, i tried that and money got debited without ticket getting booked . Ticket was not booked so how can you expect me to give ticket ID . Please let me know if you need some other information .
UPI Transaction ID : 233418463256

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 18, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are unable to pull any record from the above email ID, request you to please provide the registered email ID or mobile number to look into it.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Df2525's [Complaint's author] reply, Dec 25, 2022

I tried to book using the email ID /Mobile number - [email protected]/6380365440 and i paid through the mobile number 6380550168 ; UPI Transaction ID : 233418463256 ; Again i am repeating i don't have registered email id, since there was a option to book ticket without registering, i used it . Please try to track using the UPI Transaction ID, you will get to know the details .

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 27, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are unable to pull any details from the above email id request you to please provide the mobile number via [protected]@redbus.in to assist you further.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Self book bus ticket from Hyderabad to Chennai ( travel dt 02 Dec 22), Due to changes in plan trying to cancel/ reschedule my ticket but it is not working in Red bus app.
Reschedule option appearing, but not working and cancellation option is disabled state
Pl arrange to cancel the ticket and arrange for refund.

TRCT19898052

+1 photos

Nov 30, 2022

Complaint marked as Resolved

Resolved

Red Bus customer support has been notified about the posted complaint.

View replies

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 3, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I booked a bus ticket from Patiala to Jalandhar on red bus app with Milan bus services. The bus was supposed to pick me Up from Patiala at 4:50, but bus dint arrived at my boarding station.
When I called the bus driver he said that the bus was bypassing patiala from last 10-12 days.Which was not informed to me or given any notice about it.Due to the inconvenience caused I want a 100 percent refund of my money....

Helpful

Found this helpful?

Address: Sangli

I want to change my ticket date, in which the date changing policy is expired....

Helpful

Found this helpful?

Website: Redbus

I booked a ticket from gurgaon to jaipur on red bus app and cancelled the same within an hour (ticket number TRCK[protected].

They showed they will refund the money after deducting 10% of the fare.
I proceeded and got the confirmation that your ticket is cancelled and the money will be refunded in 5-7 days.

On the date of journey they sent a message about the journey details even though I cancelled it.

This is cheating on their part and I want my 800 rs back.

Red Bus customer support has been notified about the posted complaint.

View replies

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 3, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Akshay5073's [Complaint's author] reply, Dec 8, 2022

My email id is [email protected]

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 18, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I have booked a bus ticket from redbus for departure date 23 nov 2022 from pune to amravati. When i reach the pickup poitn i called the bus operator he said the bus is canceled. I ask the what about my amount that i paid he said you will refun by next day. On the next i got no refund redbus when i called coustomer care they prerecorded audio is played. No real person talk to me then go the redbus app to get help but there no option regarding but get canceled. What should do now.

Red Bus customer support has been notified about the posted complaint.

View replies

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 3, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: IBIBO Group Pvt Ltd. RR Towers III, 1st Floor, TVK Industrial Estate, Guindy, Chennai Tamil Nadu - 600032

Website: m.redbus.in

Hi,
i'm booking for orange tours and travels Seat no: U16 name L.Tamilselvan My seat totally 3 Persons Traveled how to traveled me what a service for you?...

i'm Really upset very bad journey...

Bus Number : AR01 H 7814

PNR Number :[protected]

Ticket Number : TRCM35173666

+1 videos

Red Bus customer support has been notified about the posted complaint.

View replies

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 3, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hello, I am trying to cancel a bus ticket before 6:30pm tonight. Per my ticket, I will get a nearly full refund. But I’m unable to cancel it online or in the app, and calling customer care is not helpful, there is no option to cancel a ticket there. Please help. Thank you.

Red Bus customer support has been notified about the posted complaint.

View replies

Red Bus Customer Care

from Bengaluru, Karnataka

Nov 25, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Site no 29 S2 Men's Ware Backside Building Green Park Karumbukkadi

I book bus in red bus app on November 03 I cancel same day but I didn't receive my refund amount please help me to get the refund amount

Red Bus customer support has been notified about the posted complaint.

View replies

Red Bus Customer Care

from Bengaluru, Karnataka

Nov 23, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Site no 29 S2 Men's Ware Backside Building Green Park Karumbukkadi

In this month start I book a bus in 3 November I cancel the same day in cancelled policy the refund amount will receive in seven working days but still now I didn't receive my amount I call the customer service they give missed call and they telling your busy then I try lots of time to customer service I didn't reach the customer service I didn't know how to get my amount please help me to get the amount

Nov 21, 2022

Complaint marked as Resolved

I didn't receive my refund amount

Red Bus customer support has been notified about the posted complaint.

View replies

Red Bus Customer Care

from Bengaluru, Karnataka

Nov 23, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Booked a ticket from Pune to Mahabaleshwar through Krsna Travels for a journey on 9/11/22 morning 11am with boarding point at Pune Shaniwar Wada.
The inv no received was RMH22-A[protected]
PNR no was[protected]
Passenger name K R Udayabhanu
Date of journey 9/11/22
Travels. Krsna Travels ( 85981)

The bus operator cancelled the bus as informed personally on 8/11/22 9.pm and said the money paid would be refunded.
I have not received the money so far

Contacted the bus operator who said the refund is arranged by Redbus as the travels do not collect the money from the clients.

Why is this refund being delayed?
When will you be able to provide the refund?
Is there a tel no to which we can raise our queries directly? please provide.

Red Bus customer support has been notified about the posted complaint.

View replies

Red Bus Customer Care

from Bengaluru, Karnataka

Nov 23, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Sabhi apke pessanger ka mujhe call rhi hai why ? jbki mera apki company se koi touch nhi hai

Red Bus customer support has been notified about the posted complaint.

View replies

Red Bus Customer Care

from Bengaluru, Karnataka

Nov 20, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: new delhi kashamiri gate

Ye bus me UP 17AT6394 Koi Rule nahi hai ye bus me aap khud hi dekho bus ke ander aise saman bhara huwa hai agar koi emergency huwa to To admi kaise bahar nikelega so please you take Action please. otherwise I will complaint transport department thank you.

Red Bus customer support has been notified about the posted complaint.

View replies

Red Bus Customer Care

from Bengaluru, Karnataka

Nov 20, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Recent comments

Hi,

Greetings from redBus Team!

We&rsquo;re really sorry for the unpleasant experience. We&rsquo;ll get this checked right away.

Could you please share your reg...

Hi, Greetings from the redBus Team! We are checking on your concern and we will get back to you soon with updates. Please allow us some time. Stay safe, stay healthy! Your redBuddy Note:- We never ask...