Shoppers Stop — manufacturer defect in footwear

Address: Lucknow, Uttar Pradesh

Bought a footwear of lemon & pepper from shopper's stop and within a period of 15 days the defect occurred. I took the footwear at shopper's customer service for repair. After 2 and half month they are replying it has been returned from manufacturer without repair. Is it my fault? Is it worth to buy from shopper's . Your logo is dedicated to customers. ..really? I faced embarrassing situation in party despite purchasing worth 1599party. Very much disappointed and for sure will not purchase from your outlet.