Shoppersstop.com — Bad customer care service

I placed one order and the courier partner was unable to deliver, the VERY 2nd day when I got the out for delivery text I called courier that no one is reaching out to me to deliver actually and updating false information. instead of complaining I did not get delivery on 2nd as well as 3rd attempt. hence I wrote to Shopper stop marking cc to courier.
I requested them to re attempt and after making so many efforts I got to know that the order is cancelled.
Why they are asking to write to customer care if they are actually not able to help.