Shoppersstop.com — Defective product received - refund delay.

Order ID is[protected]..material received in defective condition and promptly returned back to shoppers stop and got acknowledgement that item is received on 23rd Feb'23..there is no sign of refund from shopper's stop even after submitting all the evidences on mail..I have been continuously calling customer care but seems that they are not interested in refunding..each and every day, I get the same reply that it has been rejected by their quality team due to scratches..I don't understand whether they go through customers complaints or no because this was the same reason for which I had returned the product..kindly help in getting the refund since I am in immensely distressed.