On 26th July, I purchased a Tommy Hilfiger handbag and an ESPRIT watch from Shoppers Stop's e-commerce platform. However, upon receiving the products, I discovered that they were fake, low-quality replicas, clearly not as advertised.
Immediately, on the same day, I raised a return request, and the items were picked up the very next day by Shoppers Stop’s pickup agent, who did not report any issues with the returned products.
Despite following all return protocols, Shoppers Stop failed to communicate or process my refund for 30 days. When I contacted their customer service, they initially claimed that the returned products had not yet reached their warehouse and asked me to wait for 48 hours. After waiting and contacting them again several days later, I was told that the products had "failed the quality check, " and thus, they denied my refund.
Adding to my frustration, the customer care number provided on their platform is non-functional, and their grievance redressal email address is bouncing back. Their customer care team has been entirely unresponsive and unhelpful throughout this process.
This situation has caused me considerable stress and frustration, as Shoppers Stop's customer service has been both unresponsive and misleading. The fact that their pickup agent accepted the returned items without complaint confirms that the products were returned in the same condition as they were delivered to me. Furthermore, it is clear that the items delivered were fake and not what was advertised on their platform.
I have all necessary evidence to support my claim, including order details, communication records, and photographs of the counterfeit products. I am seeking legal redress for the fraudulent practices and the mental harassment I have endured due to Shoppers Stop’s actions.
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