Shoppersstop.com — Faulty watch delivered and kept for 2 months for repairing

I bought the watch from online shop and within 2 hours o[censored]se, the watch had 1 screw coming out and roaming in the watch dial. I asked for replacement, they said it would be done within 15 days but as I gave them my watch, they never replied back and have been keeping my watch for 2 months. There is no response and no revert from the team. I asked them to refund my money or replace the product multiple times but they kept giving stale replies. Even their customer care says they will call and resolve the issue but I did not get a single call from them to resolve the issue.